GRAMMAR QUIZ TOTAL 22

Simple present Vs present continuous: Complete the dialogue with the correct form of the
verb. 7 total

Player A: Hello Mr. Jones, my name's Sandy Smith and I ‘m calling_____ (call) from

RTY Telecom. How are you today?

Player B: I'm fine thanks.

Player A: Great. I'd like to talk to you about a new offer we have this week.

Firstly, who ___is____ (be) your current telephone provider?

Player B: At the moment I ___have______ (have) an account with Extra Telecom.

Player A: Okay, and how much do you ___pay_____(pay) per month for your home line?

Player B: I'm not sure exactly. It ___depends____ (depend) on the number of calls I make.

Player A: I see, is it above $70 per month?

Player B: Yes.

Player A: That's too much. With RTY Telecom you can pay a capped rate of $59 per month.
That ___includes____ (include) line rental, and all of your

local calls.

Player B: What about international calls?

Player A: We __have____ (have) a special plan which is the cheapest on the market. Would you
like to know more?

Player B: Yes, please.

Simple past Vs past progressive: Complete the sentence with the appropriate form of the verb.
Total 10

1. Did you____know_____ (know) about the long distance telephone savings plan?

2. Yes, I__signed_________(sign) up for that plan last week.

3. I ____received_________(receive) a special discount for being a long time customer.

4. The agent didn’t___troubleshoot______________( troubleshoot) before escalating this case to
the technician .

5. The Team Manager __answered__________(answer) all the questions his team had.

6. The client __escalated________(escalate) the agent because she thought he/she was
disrespectful.

7. According to what I see in your ATT account you____had________(have) and individual plan
before you___decided_________(decide) to move to the new plan. Is this right, sir?

8. When the agent couldn’t find the date he/she__placed_____________(place) the customer on
hold to ask the TM; however, the client __wasn’t_________not (be) happy about waiting.

9. The customer__made___________(make) the decision to interrupt the contract.

10. When Phil__stopped___________(stop) making the payments by phone, things got mixed
up.

Present perfect Vs past perfect: Using the words in parentheses, complete the text below with
the appropriate tense. 5 total

1. When I____went over_________(go over) my statement last night, I discovered that the
bank
__had charged_________ (charge) $200 for an item I didn’t buy.

2. I’m going over my bill and I think I __’ve been__________(be) overcharged for the past
month.

3. When I___received____________(receive) my new cell phone yesterday,

I__realized________(realize) that the box __had been__________(be) opened and the charger
was missing.

4. Last week, I___called_________(call) to ask about raising my credit limit. I

__spoke_________ (speak) to one of your agents and he told me that the bank ____had
suspended__________ (suspend) my account due to lack of payment; however, I _had already
paid_________ (pay / already) my bill.

5. Sir, we _have already removed___________ (remove / already) the extra charges as you
requested on your email.