New Era University

COLLEGE OF BUSINESS ADMINISTRATION

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
MAJOR IN HUMAN RESOURCE DEVELOPMENT MANAGEMENT

BMC 04 -18 OPERATIONS MANAGEMENT (TQM) COURSE PLAN

NEU PHILOSOPHY

Godliness is the foundation of knowledge.

NEU VISION NEU GOALS

A world-class Institution of learning with a unique 1. Impart values-laden educational leading to the total development of man.
Christian culture of excellence, discipline, and
service to humanity. 2. Offer curricula responsive to the needs of the time.

NEU MISSION
Provide quality education anchored on Christian
values with the prime purpose of bringing honor
and glory to God.
3. Optimize learning through the adoption and utilization of appropriate
instructional methods and resource.
4. Propel institutional development through the conduct of useful and significant
researches.

NEU CORE VALUES 5. Extend outreach services which promote self-help in the community.

6. Promote access to non-conventional higher education and basic education

 Fear of God
programs.
 Competence
 Discipline 7. Develop servant leaders among staff, faculty members, and administrations.

8. Produce God-fearing, competent, and disciplined graduates.

NEU GRADUATE ATTRIBUTES NEU LEARNING OUTCOMES

1. God-fearing citizen 1. Reinforce the instilled values of the students through relevant activities

2. Service oriented competent people 2. Demonstrate service-oriented competence in their chosen field

3. Critical thinkers and problem solvers 3. Utilize critical and creative thinking skills to address the challenges of the society

4. Productive researchers 4. Conduct significant research that leads to the improvement of the community

5. Effective communicators 5. Apply communication skills to effectively convey ideas

6. Collaborators and leaders 6. Contribute to noteworthy advocacies to serve the multicultural society

7. Lifelong learners 7. Pursue lifelong learning to improve one’s self

8. Socially and ethically responsible 8. Practice professionalism while attending to social responsibilities
professionals

CBA VISION CBA GOALS

A globally recognized Center of Excellence in 1. Inculcate among the students the Christian culture of excellence,
business, research, innovation and community discipline, and service to humanity.
service 2. Provide quality business-laden and well-rounded education through
appropriate instructional methods and resources and offer curricula
CBA MISSION responsive to business enterprise and community expectations.
3. Develop students to be compassionate servant leaders and professionals,
Produce God-fearing entrepreneurs, and who are concerned for the upliftment of life in society.
professionals equipped with strong business 4. Develop leaders and managers who are highly competent, innovative,
skills and exposure technologically savvy, service-oriented, and spiritually mature
professionals.
5. Provide intensive local and international internship and exchange
programs.
6. Strengthen alliance with industry partners for the on-the-job training and
job placement.
7. Conduct research and extension services geared toward community
development.

SPECIFIC COURSE INFORMATION

COURSE CODE AND BMC 04-18 Operations Management PRE-
DESCRIPTION REQUISITES
CREDITS AND 3 Units- 3 hours lecture/week CO-REQUISITES None
CONTACT HOURS
CONSULTATION COURSE
HOURS LEADER
COURSE DESCRIPTION:

This course is an introduction to the concepts, principles, problems, and practices of operations management. Emphasis is on
managerial processes for effective operations in both goods-producing and service-rendering organization. Topics include operations
strategy, process design, capacity planning, facilities location and design, forecasting, production scheduling, inventory control, quality
assurance, and project management. The topics are integrated using a systems model of the operations of an organization.

PROGRAM OUTCOMES (PO) COURSE OUTCOMES (CO)

PO CODE PO DESCRIPTION: The Human Resource CO CODE CO DESCRIPTION: This course is an introduction
Development Program aims to prepare to the concepts, principles, problems, and
students for a career in the field of Human practices of operations management. Emphasis is
Resource Management in various on managerial processes for effective operations in
corporation whether in the manufacturing, both good-producing and service-rendering
marketing and service sectors or in the organization. Topics include operations strategy,
different types of industries such as process design, capacity planning, facilities
pharmaceutical, semi-conductor, food and location and design, forecasting, production
beverage, banking industries and other scheduling, inventory control, quality assurance,
types of organization. and project management. The topics are
integrated using a systems model of the operations
Built into the program is the normal of an organization.
evolution of Human Resource (HR)
profession at the various stages of
development of an enterprise. At the infancy
stage of a company, the HR organization is
limited to perform the traditional functions in
personnel management. As it grows, HR
gets involved in the administrative
processes to ensure that policies, systems
and procedures are in place to have
consistency and order in handling and
managing people. Thereafter, HR assists
line managers in the acquisition and
development of skills and competencies of
employees, particularly in interpersonal,
group, and organizational communication,
before it engages in the more strategic
direction of making its employees more
competitive in the business environment
given the global competition.

PO 01 Understand the evolution of HR profession CO 01 Explain the impact of operations management on

and the various stages of development of an business and its relationship with other business
organization, and apply them in various functions.
fields of businesses.
CO 02
Describes the global competitive environment,
what customers value

Discuss requirements for effective supply chain

CO 03 execution

Solve qualitative and quantitative problems related

CO 04
to operations management.

PO 02 Prepare HR policy systems, and procedures CO 05 Design and implement a business process
to help develop, manage and train
manpower. CO 06 Develop a system for effective monitoring and
controlling of business process to keep it
functioning as intended

PO 03 Prepare researchers that contribute to CO 07 Improve a business process

strategic decision-making that influence
positive directions of organizations CO 08 Execute improvement plans by using the proven
procedures of project management

PO 04 Articulate, and discuss research findings CO 09 Prepare and present quality improvement project
that initiate proactive changes in
organizational policies
 COURSE COVERAGE

WEEK LEARNING OUTCOMES COURSE TEACHING AND LEARNING ASSESSMENT RESOURCES

CONTENT ACTIVITIES TASK TOOL

TEACHING LEARNING

BUILD rapport with the

1 teacher and other
members of the class in GETTING TO  Introduce
a relaxed classroom KNOW YOU yourself
atmosphere by engaging  Foam ball
in meaningful name toss
teambuilding activities or  Class web
classroom exercises.  All about me
picture
APPLY classroom rules  best and worst
and procedures classes
observed and followed in CLASSROOM  first day graffiti
class; write a statement ROUTINES AND  Irritating
of commitment to comply PROCEDURES Behaviors:
to the given routines and Theirs and
procedures. Ours

EXPLAIN the importance

of the vision and mission
in creating an image of UNIVERSITY,  Role Playing  Pop
an excellent NEU COLLEGE,  Small Group Quiz
student through DEPARTMENT&  Project/
demonstration and COURSE VISION, assignment
illustration. MISSION &  Debate
OBJECTIVES discussion

DISCUSS the OBE

program of the university
and its vision for the  Syllabus  Group
students of NEU by Speed Dating informatio
reading the OBTL Plan THE OBTL  Debate n
and finding out for (COURSE) PLAN Discussion  My first
themselves what they & THE 21ST  3-minute week
need to know about the CENTURY SKILLS Essay portfolio
course.  Action
Learning
EXPLAIN the different  Work along
skills needed by NEU Activities
students in order to  Small group
survive the 21st Century sessions
by arranging them
according to importance.
 BUILD rapport with  Introduce
the teacher and yourself
other members of  All about me
the class in a picture
GETTING TO KNOW  Team
relaxed classroom
YOU Exercise: Who
atmosphere by am I
engaging in
meaningful team
building activities or
classroom
exercises.

APPLY classroom  Best and

rules and Worst Classes
procedures  First day
observed and Graffiti
CLASSROOM followed in class;  Irritating
ROUTINES AND Behaviours:
write a statement of Theirs and
PROCEDURES commitment to Ours
comply with the
given routines and
procedures.

UNIVERSITY, EXPLAIN the  Role Playing  Pop

COLLEGE, importance of the  Small Group Quiz
DEPARTMENT & vision and mission  Project /
COURSE VISION, in creating an Assignment
MISSION & image of an
OBJECTIVES excellent NEU
student through
demonstration and
illustration.

Define operations INTRODUCTION Flipped Wiley PLUS Paper and Answer WILEY PLUS
management TO OPERATIONS Classroom Learning Pencil Test Key LEARNING
MANAGEMENT via NEU Resources RESOURCES
Describe difference VLE (Web- Recitation Solution VIA NEU VLE
(Flashcards,
between manufacturing What is Operations based Manual
Instruction) Crosswords, Test Reid,
and service Management Bank, Practice Participation
Operations
organizations Questions, in Class Rubric
Multimedia Management
Differences Presenta- Discussion Discussion
Describe decisions that between tion Questions, Case Russel,
operations managers Manufacturing and Collaborative Operations
Questions, Videos,
2 make Service Case Management
Virtual Company
Organizations Presentation
Questions)
Identify major historical
developments in Operations Project
Collaborative
operations management Management Report
Learning
Decisions
Identify current trends in Case Discussion
operations management Historical
Development
Describe the flow of
information between Today’s OM
operations management Environment
and other business
 functions Operations
Management in
Practice

Within OM: How It

All Fits Together

OM Across the
Organization

The Supply Chain

Link

The Sustainability
Link

Explain the role of OPERATIONS Flipped Wiley PLUS Paper and Answer WILEY PLUS
operations strategy in the STRATEGY AND Classroom Learning Pencil Test Key LEARNING
organization COMPETITIVE- via NEU Resources RESOURCES
NESS VLE (Web- Recitation Solution VIA NEU VLE
(Flashcards,
Explain how a business based Manual
Instruction) Crosswords, Test
strategy is developed Bank, Practice Participation
Questions, in Class Rubric
Multimedia
Explain the strategic role Presenta- Discussion Discussion
of technology tion Questions, Case
Collaborative
Questions, Videos,
Define productivity and Case
Virtual Company
identify productivity Presentation
Questions)
measures
Project
Collaborative
Report
Learning

Case Discussion

Define product design PRODUCT Flipped Wiley PLUS Paper and Answer WILEY PLUS
and explain its strategic DESIGN AND Classroom Learning Pencil Test Key LEARNING
impact on the PROCESS via NEU Resources RESOURCES
SELECTION VLE (Web- Recitation Solution VIA NEU VLE
organization (Flashcards,
based Manual
Instruction) Crosswords, Test
Describe the steps used  Performance Bank, Practice Participation
to develop a product measurement Questions, in Class Rubric
Multimedia
design  Productivity Presenta- Discussion Discussion
 Linking internal tion Questions, Case
Use break-even analysis and External Collaborative
Measures Questions, Videos,
as a tool in deciding Case
 Designing Virtual Company
between alternative Presentation
Measurement Questions)
products Systems in Project
Operation Collaborative
Identify the different Report
 Models of Learning
types of processes and Organizational
explain their Performance Case Discussion
3 characteristics

Demonstrate how to use

a process flowchart and
process performance
metrics

Explain the link between

product design and
process selection

Discuss current
technological
advancements and how
they impact process and
product design

Explain the issues of

designing service
 operations

Describe basic supply SUPPLY CHAIN Flipped Wiley PLUS Paper and Answer WILEY PLUS
chains and supply chain MANAGEMENT Classroom Learning Pencil Test Key LEARNING
management via NEU Resources RESOURCES
VLE (Web- Recitation Solution VIA NEU VLE
(Flashcards,
Explain issues affecting based Manual
Instruction) Crosswords, Test
supply chain Bank, Practice Participation
management Questions, in Class Rubric
Multimedia
Presenta- Discussion Discussion
Explain the role of tion Questions, Case
purchasing Collaborative
Questions, Videos,
4 Case
Virtual Company
Illustrate how sourcing Presentation
Questions)
decisions are made
Project
Collaborative
Describe the role of Report
Learning
warehousing
Case Discussion
Describe how supply
chain management is
implemented

5 Explain the meaning of TOTAL QUALITY Flipped Wiley PLUS Paper and Answer WILEY PLUS
Total Quality MANAGEMENT Classroom Learning Pencil Test Key LEARNING
Management (TQM) via NEU Resources RESOURCES
Understanding VLE (Web- Recitation Solution VIA NEU VLE
(Flashcards,
Identify costs of quality Technology in based Manual
Operations Instruction) Crosswords, Test
Bank, Practice Participation
Discuss the evolution of Questions, in Class Rubric
Technology in Multimedia
TQM Value Chains Presenta- Discussion Discussion
tion Questions, Case
Identify features of the Benefits and Collaborative
Questions, Videos,
TQM philosophy Challenges of Case
Virtual Company
Technology Presentation
Describe quality awards Questions)
and certifications Technology Project
Development and Collaborative
Report
Explain why and how Adoption Learning
TQM efforts fail
Case Discussion

Describe categories of STATISTICAL Flipped Wiley PLUS Paper and Answer WILEY PLUS
SQC QUALITY Classroom Learning Pencil Test Key LEARNING
CONTROL via NEU Resources RESOURCES
6 Identify and describe VLE(Web- Recitation Solution VIA NEU VLE
(Flashcards,
causes of variation based Manual
Instruction) Crosswords, Test
Bank, Practice Participation
Explain the use of
Questions, in Class Rubric
descriptive statistics in Multimedia
measuring quality Presenta- Discussion Discussion
characteristics tion Questions, Case
Collaborative
Questions, Videos,
Describe the use of Case
Virtual Company
control charts Presentation
Questions)
Identify the differences Project
between x-bar and R- Collaborative
 charts Learning Report

Identify the differences Case Discussion

between p-and c-charts

Explain the meaning of

process capability and
the process capability
index

Explain the concept Six

Sigma

Explain the process of

acceptance sampling
and describe the use of
operating characteristics
(OC) curves

Identify decisions that

managers must make
when implementing SPC

Describe the challenges

inherent in measuring
quality in service
organizations

Explain the core beliefs JUST-IN- Flipped Wiley PLUS Paper and Answer WILEY PLUS
of the just-in-time (JIT) TIME AND Classroom Learning Pencil Test Key LEARNING
philosophy LEAN via NEU Resources RESOURCES
SYSTEMS VLE(Web- Recitation Solution VIA NEU VLE
(Flashcards,
Describe the elements of based Manual
JIT Instruction) Crosswords, Test
Bank, Practice Participation
Questions, in Class Rubric
Explain the elements of Multimedia
JIT manufacturing Presenta- Discussion Discussion
tion Questions, Case
Explain the elements of Collaborative
Questions, Videos,
TQM and their role in JIT Case
Virtual Company
Presentation
Explain the role of Questions)
7
people in JIT and why Project
respect for people is so Collaborative
Report
important Learning

Describe the benefits of Case Discussion

JIT

Discuss the
implementation process
of a successful JIT
system

Describe the impact of

JIT on service and
manufacturing
 Identify the principles of FORECASTING Flipped Wiley PLUS Paper and Answer WILEY PLUS
forecasting Classroom Learning Pencil Test Key LEARNING
via NEU Resources RESOURCES
Explain the steps VLE(Web- Recitation Solution VIA NEU VLE
(Flashcards,
involved in the based Manual
Instruction) Crosswords, Test
forecasting process Bank, Practice Participation
Questions, in Class Rubric
Multimedia
Identify types of Presenta- Discussion Discussion
forecasting methods and tion Questions, Case
their characteristics Collaborative
Questions, Videos,
Presentation
Virtual Company
Describe time series
Questions) Project
models
Report
Collaborative
Describe causal
8 Learning
modeling using linear
regression Case Discussion

Compute forecast
accuracy

Explain the factors that

should be considered
when selecting a
forecasting model

Explain the nine-step

process of CPFR

MIDTERM
9 EXAMINATION

10
Define capacity planning CAPACITY Flipped Wiley PLUS Paper and Answer WILEY PLUS
PLANNING AND Classroom Learning Pencil Test Key LEARNING
Explain the steps FACILITY via NEU Resources RESOURCES
involved in capacity LOCATION VLE(Web- Recitation Solution VIA NEU VLE
(Flashcards,
based
planning and location Crosswords, Test Manual
Instruction)
analysis Bank, Practice Participation
Multimedia Questions, in Class Rubric
Explain the usefulness of Presenta- Discussion Discussion
decision trees in decision tion Questions, Case
making Collaborative
Questions, Videos,
Case
Virtual Company
Identify key factors in Presentation
Questions)
location analysis
Project
Collaborative
Describe the decision Report
Learning
support tools used in
location analysis Case Discussion
 11 Define layout planning FACILITY Flipped Wiley PLUS Paper and Answer WILEY PLUS
and explain its LAYOUT Classroom Learning Pencil Test Key LEARNING
importance via NEU Resources RESOURCES
VLE(Web- Recitation Solution VIA NEU VLE
(Flashcards,
Identify and describe based Manual
Instruction) Crosswords, Test
different types of layouts Bank, Practice Participation
Questions, in Class Rubric
Multimedia
Describe the steps Presenta- Discussion Discussion
involved in designing a tion Questions, Case
process layout Collaborative
Questions, Videos,
Case
Virtual Company
Describe the two special Presentation
Questions)
cases of process layout
Project
Collaborative
Describe the steps Report
Learning
involved in designing a
product layout Case Discussion

Explain the meaning of

group technology (cell)
layouts

Discuss work system WORK SYSTEM Flipped Wiley PLUS Paper and Answer WILEY PLUS
design DESIGN Classroom Learning Pencil Test Key LEARNING
via NEU Resources RESOURCES
Discuss job design VLE(Web- Recitation Solution VIA NEU VLE
(Flashcards,
12 based Manual
Instruction) Crosswords, Test
Explain work Bank, Practice Participation
measurement Questions, in Class Rubric
Multimedia
Presenta- Discussion Discussion
Describe compensation tion Questions, Case
approaches Collaborative
Questions, Videos,
Case
Virtual Company
Presentation
Questions)
Project
Collaborative
Report
Learning

Case Discussion

Answer WILEY PLUS

Paper and LEARNING
Discuss basic inventory INVENTORY Wiley PLUS Key
13 MANAGEMENT Flipped Pencil Test RESOURCES
principles Learning
Classroom VIA NEU VLE
via NEU Resources Recitation Solution
Describe inventory VLE(Web- (Flashcards, Manual
management based Crosswords, Test Participation
objectives Instruction) Bank, Practice in Class Rubric
Questions, Discussion
Explain the relevant Multimedia Discussion
inventory costs Presenta-
Questions, Case Collaborative
tion
Questions, Videos, Case
Explain the ABC Virtual Company Presentation
inventory classification Questions)
model Project
Collaborative Report
Discuss inventory record Learning
accuracy
Case Discussion
Calculate order quantities

Calculate the appropriate

safety stock level

Describe the periodic

review approach
14 Explain business AGGREGATE Flipped Wiley PLUS Paper and Answer WILEY PLUS
planning PLANNING Classroom Learning Pencil Test Key LEARNING
via NEU Resources RESOURCES
Discuss planning VLE(Web- Recitation Solution VIA NEU VLE
(Flashcards,
based
options Crosswords, Test Manual
Instruction)
Bank, Practice Participation
Identify aggregate Multimedia Questions, in Class Rubric
planning strategies Presentation Discussion Discussion
Questions, Case
Develop aggregate Collaborative
Questions, Videos,
plans Case
Virtual Company
Presentation
Questions)
Project
Collaborative
Report
Learning

Case Discussion

Describe enterprise Paper and Answer

RESOURCE Flipped Wiley PLUS WILEY PLUS
15 resource Classroom Pencil Test Key LEARNING
planning PLANNING Learning
via NEU RESOURCES
VLE(Web- Resources Recitation Solution VIA NEU VLE
Review the benefits based Manual
and costs of an Instruction) (Flashcards, Participation
ERP system Crosswords, in Class Rubric
Multimedia Concept Check, Discussion
Instruction Test Bank,
Describe material
planning Discussion Collaborative
systems Questions, Case Case
Questions, Videos, Presentation
Demonstrate how Virtual Company
MRP works Questions) Project
Report
Demonstrate
capacity
requirements
planning (CRP)

Explain basic Flipped Paper and WILEY PLUS

16 SCHEDULING Wiley PLUS Pencil Test
scheduling concepts Classroom Answer LEARNING
Learning RESOURCES
via NEU Key
Develop a schedule Resources Recitation VIA NEU VLE
VLE(Web-
of operations based Solution
(Flashcards, Participation
Instruction) Manual
Describe the Crosswords, in Class
optimized production Concept Check, Discussion Rubric
Multimedia
technology Test Bank,
Instruction
Discussion Collaborative
Describe scheduling Questions, Case Case
issues for service Questions, Videos, Presentation
organizations Virtual Company
Questions) Project
Report
17 Describe a project’s PROJECT Flipped Wiley PLUS Paper and Answer WILEY PLUS
life cycle MANAGEMENT Classroom Learning Pencil Test Key LEARNING
via NEU Resources RESOURCES
Describe project Recitation Solution VIA NEU VLE
VLE(Web- (Flashcards,
management Manual
concepts based Crosswords, Test
Instruction) Bank, Practice Participation
Questions, in Class Rubric
Estimate the
probability of a Multimedia Discussion Discussion
project being Instruction Questions, Case
completed by a Collaborative
Questions, Videos,
specific due date Case
Virtual Company
Presentation
Demonstrate how to Questions)
reduce a project’s Project
completion time Collaborative
Report
Learning
Describe the critical
chain approach Case Discussion

18
FINAL EXAM
(COLLABORATIVE
PROJECT
PRESENTATION)

WILEY PLUS DIGITAL RESOURCES VIA NEU-VLE

R. Dan Reid; Nada R. Sanders, Operations Management. 6th Edition. John Wiley & Sons, Inc. Singapore Pte Ltd. 2016

Roberta S. Russell; Bernard W. Taylor III. Operations and Supply Chain Management. 9 th Edition. John Wiley & Sons, Inc. 2017

WILEY DIGITAL TEXTBOOKS VIA NEU-VLE

Valeria Belvedere; Alberto Grando, Sustainable Operations and Supply Chain Management. 1st Edition. Wiley-Blackwell. 2017

David Bamford; Paul Forrester, Essential Guide to Operations Management (Concepts and Case Notes)

Andrew Greasley, Operations Management. 3 rd Edition. John Wiley & Sons Ltd. 2013

Jack Meredith; Scott Shafer, Operations Management. 5th Edition. John Wiley & Sons Singapore Pte Ltd. 2013

NEU LIBRARY RESOURCES

Collier David and Evans, James. Operations Management. 2017

Schroeder,Roger and Goldstein, Susan Meyer. Operations Management in the Supply Chain. 2018

Heizer, Jay and Render, Barry. Operations Management Sustainability and Supply Chain Management. 2014

Stevenson, William J. and Chuong, Sum Chee. Operations Management: an Asian Perspective. 2010

Stevenson, William J. Operations Management 10th Edition. 2009

 ASSESSMENT WEIGHTING: HOMEWORK, WRITTEN REPORTS AND PAPERS

Homework and Assignment Students are required to learn content outside the class schedule thru the NEU-VLE
Particulars: and to actively participate in in-class activities as well (flipped classroom)

Written Reports and Project Paper By the end of the final term period, a quality improvement project must be submitted
Particulars: and presented as an academic requirement which is equivalent to his final exam.

GRADING SYSTEM
To pass this course, one must accumulate at least 60 percent of the course requirements shown below.
Class Standing Percentage Grade Computation Grade
(Component may be (Component
changed may be Midterm Grade (MTG) Description
accordingly.) changed Percentage Equivalent
(C accordingly.)
97-100 1.00 Excellent

=
2 xCS  MajorExam
Quizzes 20 3 94-96 1.25 Superior

Recitation 20 92-93 1.50 Very Good

Project 20 Final Term Grade (FTG) 89-91 1.75 Good

VLE/ Assignment 10 86-88 2.00 Above Average

Seatwork 20
=
2 xCS  MajorExam 83-85 2.25 Average
3
Attendance 10 81-82 2.50 Average
Final Grade
Total 100 78-80 2.75 Fair

=
MTG  FTG  75-77 3.00 Passed
2
Below 75 5.00 Failed

DRP Dropped

Inc Incomplete

OTHER IMPORTANT INFORMATION

OTHER COURSE POLICIES

All exercises and requirements for the course are to be complied by the students as part of
STUDENTS COURSE PORTFOLIO their portfolio and must be made available for inspection by the instructor before the end
of the semester.

LANGUAGE OF INSTRUCTION ENGLISH

Per Section 1551 of CHED’s Manual of Regulation for Private Educational Institution, a
student who has incurred absences more than twenty percent (20%) of the total number of
ATTENDANCE
school days shall not be given credit to the course regardless of class standing. For further
provisions of the said policy, please refer to the NEU Student Handbook.
Prepared by the CBA Course Plan Committee

JANINE MONEDA – DE LA
CRUZ,DBA, FRIBA IRENE P. SOLANO, Ed D
EMILIA M. MANANGHAYA, DBA
Chair Member
Dean

Checked and Verified: Checked and Verified:

JANINE MONEDA – DELA CRUZ, MBA, FRIBA EMILIA M. MANANGHAYA, DBA

Program Coordinator Dean