FIELD SURVEY REPORT

ON
AWARENESS, ADOPTION AND USAGE
PATTERN OF E-PAYMENT AMONG
VARANASI PEOPLE

Submitted in partial fulfilment of the requirements of the Two Years

Post Graduate Diploma in Management

Session: 2019-21

Under Supervision of: Submitted By:

Mr. Kartikey Singh Nikhil Yadav

Assistant Professor PG/25/053

SMS, Varanasi PGDM 2nd Semester

SMS, Varanasi
CERTIFICATE
 DECLARATION

I NIKHIL YADAV Student of School of Management Sciences

Varanasi hereby, declare that this project report titled
“AWARENESS, ADOPTION AND USAGE PATTERN OF E-
PAYMENT AMONG VARANASI PEOPLE”
In fulfilment of the requirement for award of the degree of Post-
Graduation Diploma in Management is an original piece of research
work carried out by me.
It has not been published/awarded elsewhere, nor has been submitted
in any other degree of diploma.

NAME: NIKHIL YADAV

DATE:
PLACE: VARANASI
 ACKNOWLEDGEMENT

Research work is combined effort, so I want to thank all those who

have helped me in making the report purposeful. To list all who have
helped me is difficult because they are so numerous and the depth is
so enormous. Hence, I take this opportunity to thank all that have
been instrumental in helping me to prepare this report.
It is great honour to be assigned this topic. I am immensely grateful to
MR. KARTIKEY SINGH (Assistant Professor) for his continuous
support and guidance while pursuing the project and for providing me
his valuable time to structure the report. Without his help and
valuable inputs and guidelines, the completion of this project would
not have been possible. I am immensely grateful to Prof. P.N JHA
(Director-SMS Varanasi) for providing me this opportunity to prove
my skills and shoulder the responsibilities through this survey project.
I also want to thank MR. AMITABH PANDEY (Coordinator
PGDM) for providing me this opportunity. I want to thank all
teachers, the staff member and library members for their valuable
advice and guidance which helped me to make this report purposeful.
I specially wish to thank all other people who directly or indirectly
with my research, my friends as well as those respondents, without
their support this report would not be possible.

(NIKHIL YADAV)
 PREFACE

PGDM is astepping stone to the management carrer. In order to achieve

practical, positive and concrete results, the classroom learning needs to be
effectively fed to the realities of the situations existing outside the classroom.
This is particularly true of management.

Management students have good conceptual knowledge of business activities is

somewhat in adequate. Doing a project work on a particular topic needs a lot of
detailed study. It gives a better understanding and knowledge. As a part of
curriculum it is exigent for the students pursuing the course to do a research
project in this course. The study project undertaken was on the topic
“AWARENESS, ADOPTION AND USAGE PATTERN OF E-
PAYMENT AMONG VARANASI PEOPLE”. The research project
has been a fruitful experience for me as I now have clear idea and knowledge
about conducting a study in the field E-Payment.
 Table of contents

Topic Index

INTRODUCTION
OBJECTIVE OF THE STUDY
LITERATURE REVIEW
RESEARCH METHODOLGY
DATA INTREPRETATION AND ANALYSIS
CONCLUSION
SUGGESTION
LIMITATION
BIBLIOGRAPHY
ANNEXTURE
 TITLE OF THE PROJECT

AWARENESS, ADOPTION AND USAGE

PATTERN OF E-PAYMENT AMONG
VARANASI PEOPLE

INTRODUCTION
E-commerce (or electronic commerce) is among the most popular services that emerged as a
result of the propagation of the Internet all over the world. The recent advancements in
technology for designing mobile devices coupled with the rising Internet speed as well as
mobile technology have made it possible for users to utilise those devices at any location and
time for performing electronic commerce transactions besides services like reading e-mails
and Web browsing. In person trading of products and services between two parties goes back
to before the start of written history. With time, as exchange turned out to be more muddled
and difficult, people represented values in an abstract manner, advancing from barter system
through certified notes of money, checks, payment orders, debit and credit cards, and
nowadays online payment (or electronic payment) systems. Some well-known issues or
defects are found in the customary methods of payment: cash can be falsified, cheques
bounced, and signatures forged. Contrary to this, appropriately planned electronic system of
payment can really give ideal security over conventional methods of payments, with the
added advantage of pliability in usage. The ease of making monetary exchanges and
additionally a more secure and faster access to capital resources, among different other
components, has put online payment system on a celebrated stride than the cash currency-
based system. With intangible transactions becoming more impactful in overall economies
and their prompt transference at little cost, conventional systems of payment have a tendency
to be more expensive than the present-day strategies. Furthermore, processing on the internet
can be of less worth than the smallest estimation of cash in the manual world. With the
immense participation of the web in our everyday life, individuals feel accustomed to online
exchange in E-Commerce for selling and purchasing of products and ventures. People are
paying cash electronically over the Internet. Moreover, the rise of web-based business has led
to new money-related necessities that by and large can't be viably satisfied by the customary
methods of payment. Following to this growing trend, related individuals are investigating
different online systems of payment including issues encompassing the online system of
payment and digitised currency. Every single transaction that takes place online is made via
payment gateways which act as points at which the financial organisations can be accessed.
Payment gateways authorise and validate details of payment between different parties and the
various financial organisations.

ONLINE PAYMENT SYSTEM

As exchanges among different partners of business keep on proffering on the e-commerce
platform, the previous cash-based system of payment was slowly replaced by the electronic
payment systems. The appearance of this advancement in the worldwide business platform
prompted most business establishments to naturally change from the customary paper-based
cash exchanges to an electronic system of payment which is generally known as the online
payment system or e-payment system. By and large, these electronic systems can be seen as a
method of making payments for merchandise or services which have been established online
using the internet. An Electronic Payment System or online payment system can be defined
as a type of inter-organisational information system (IOS) for money related transactions,
connecting numerous associations and individual clients. A need of complex interactions may
be required among the partners, the environment and the technology. The exclusive attributes
of EPS/IOS also separate it from the conventional internal based systems of information;
technologically, relationally and organisationally, it is more intricate and complicated,
highlighting the significance of cooperation and the need to unite all aspects together.
Notably, the global annual non-cash transactions facilitated by online payment and mobile
payment (m-payment) had been on the upsurge over the years, except for 2012 where it
decelerates from an annual growth rate of 8.6% in 2011 down to 7.7% in 2012. Furthermore,
in 2014, volumes of worldwide non-paper exchange went up to 8.9% reaching 387.3 billion,
the most noteworthy development rate since the first publication of World Payments Report.
The growth was chiefly determined by quickened development in newly forming markets.
The higher worldwide development is anticipated to have kept up in 2015, with assessments
of a development rate of 10.1% which will make the non-paper exchange volume reach
426,300,000,000. Online payment systems are important mechanisms used by individual and
organisations as a secure and convenient way of making payments over the internet and at the
same time a gateway to technological advancement in the field of world economy. In
addition, it has also become the major facilitating engine in e-commerce through which
electronic business success relied upon. Online electronic systems of payment had likewise
realised proficiency, reduced rate of frauds and resourcefulness in the systems of world
payment. The online payment system is a comprehensive term, portraying various scopes of
delivery through electronic multichannel. Its use for various purposes offers an amplified
imprecision of characterising online payment in literature. Online payment can be seen from
its capacities as e-banking, m-payment, e-cash, internet banking, online banking, e-broking,
e-finance and so on. All things considered; recent researchers have demonstrated a few
endeavours to come up with a definition of online payment.
 Historical Background

The history of online payment can be traced back to 1918 the time when currency was first
moved in the United States (U.S.) by the Federal Reserve Bank with the aid of telegraph.
However, that technology had not been widely used in the US until the time when their
Automated Clearing House (ACH) was incorporated in 1972. Since that time, the electronic
money turned out to be quite popular. This enabled U.S. commercial banks and its central
treasury came out with an alternative to cheque payment. Credit card industry can also be
traced back to 1914 when department stores, oil companies, Western Union and hotels started
issuing cards to their customers to enable them to pay for goods and services. After about 40
years of credit card evolution, there have been increasing numbers of credit card usage as
they have become more acceptable by people as a medium of payment, especially in
transportation. Initially, credit cards were all paper-based payments, until in the 1990s when
such cards were transformed to electronic completely. Due to the increasing number of credit
card usage, the industry has grown rapidly which lead to the introduction of a debit card too.
Debit and credit cards are now used in transaction payments for all types of purchases or
services rendered all over the world. With the evolution of e-commerce and technological
advancement, electronic cashless payments are now used conventionally even though having
being set in the 1960s. The research community has made relentless efforts resulting in the
development of various online payment models like the N. Asokan model and the JW model.
In the JW model – a conventional payment system, sellers as well as buyers require some
kind of involvement for carrying out a specific transaction. The N. Asokan model was
launched in 1998 and involves the participation of a bank besides the seller or buyer in
transaction processing lest one of them is missing in any transaction. Another model viz. 3e
model that is built on the N. Asokan model includes electronic cheque, electronic cash and
credit card payment models, the most popular being the credit card mode of payment. The
concept of transferring funds electronically using the Internet progressed with the aim to
transfer money instantaneously among peers. For supporting this goal, several possible
solutions have been proposed such as ATM networks and wire transfer. In order to carry out
money transfers internationally, various fast and popular frameworks have been given.
Crypto currencies such as Litecoin and Bitcoin can be used for transferring money to
anybody in the entire world within no time; however, the wallet holder’s identity and the
Bitcoin transactions are not monitored by any central organisation. So, Bitcoins can be used
by scammers for their illegal pursuits on the Internet. Now, the popularity of operating
systems like iOS and Android has also grown in the recent years. With the concept of mobile
banking and mobile wallets, peer to peer transferring of money has moved to a higher stage
of development since it made possible services like ticket booking, peer-to-peer (P2P) money
transfer, bill payment, mobile recharges and money withdrawals. The earliest mobile banking
service dates back to 1977 when Marita Bank in Finland used an SMS – short message
service for allowing people an easy and fast access to their facilities; it has been witnessed
that mobile phones are used by 50% people but mobile banking is accessed by 37% only. The
advantages and need of mobile banking have been studied by researchers. Many finance
companies provide smartphone applications that allow users to pay anybody, anytime and
anywhere. However, with continuous use, hackers found them as an easy prey and were
successful in performing fraudulent transactions. Furthermore, a stretchable and ultrathin
stamp is now available which users wear on the skin and can be employed for payment while
being connected to a smart-phone.
 Classification of Electronic Payment Systems

There are quite a number of online payment services that have been developed within the
payment system around the globe. These include electronic cheques, e-cash, credit cards and
electronic fund transfers. Several types of online payment systems have been studied by who
classified them into electronic currency and account-based systems. In account-based
systems, users are allowed to pay using their own bank accounts while the latter allows
consumers to pay only with the help of some electronic currency. Both the systems provide
numerous payment methods such as i) Electronic payment cards (credit/debit and charge
cards), ii) Mobile payments, iii) E-wallets, iv) Smart and loyalty cards, v) Virtual credit
cards, vi) Stored value card payment, and vii) E-cash On evaluation of the online payments
systems by several features of varied online payment methods have been accentuated as:

Credit Cards
Credit cards are by far the most popular mode of online payment. In the beginning, security
concerns hampered their adoption but gained customer trust later when security features were
provided for each transaction. Credit card applicability is one of the strongest factors which
contribute to its extensive use all over the world. Nonetheless, it is not considered feasible for
making small payments or small businesses since they require huge fees. The most important
advantage of credit cards is the ease-of-use they provide in performing transactions online
from any part of the world and in no time. Moreover, they can be obtained easily without the
burden to possess any additional hardware or software for making them work. The
authentication of card-holder is simply provided using credit card number, a name and expiry
date. In order to keep the personal information of users secure, complementary systems, like
Verified by Visa and MasterCard Secure Code have been developed by credit card
companies. Moreover, this payment mode offers users with the provision of password
creation which they use for shopping online via credit cards.

Debit Cards
Debit cards are gaining popularity with each passing day and have become the most popular
cashless payment methods all over the world. As compared to credit cards, the payments
made via debit cards are withdrawn from the consumer’s personal bank account and not from
any intermediary account. So, users fail to have an additional security in their debit accounts
thereby troubling them while handling payment disputes. However, only the account number
is required for making debit payments with no need to produce a card number or a physical
card. Although debit cards have a huge user base in several countries but they are not widely
used on merchant websites due to their failure to satisfy international customers. The costs
incurred by the usage of debit cards are lower as compared to credit cards which makes them
feasible for micropayments. Furthermore, they have a higher level of security than credit
cards due to the requirement of extensive identifications demanded by banks.
Mobile Payments
The payments that are made via wireless devices such as smart-phones and mobile phones are
assumed to offer reduction in transaction fees, and increase in online payment security and
convenience. Such a payment method has facilitated businesses in the collection of valuable
information regarding their customers as well as their purchases. Mobile payment systems are
applicable globally as a result of their astonishing growth and downright incursion of mobile
devices in comparison to other telecommunication infrastructure. Mobile payments have been
found to be feasibly used for both online purchases and offline micropayments. Since the
mobile phones have a huge consumer base, online traders are potentially attracted to this
payment method. The usage of mobile payment services reduces the overall transaction costs
as well as provides a better security. Nonetheless, their inability to suffice international
payments and privacy has led to several issues in gaining a significant user base.

Mobile Wallets
According to Doan (2014), “Mobile wallet is formed when your smartphone functions as a
leather wallet: it can have digital coupons, digital money (transactions), digital cards, and
digital receipts”. Using mobile wallets, users are allowed to install the application in their
smart-phones which they can employ for making offline as well as online purchases. In
future, mobile wallets are assumed to offer more convenience to customers in making
transactions with the help of technologies which connect smart-phones and the physical
world via sound waves, cloud-based solutions, NFC (Near Field Communication), QR codes,
etc.

ONLINE PAYMENT GATEWAY MODEL

In today’s world online shopping has become popular the utilisation of online payment
provides a large number of advantages to vendors as well as clients. For processing, the
transactions that take place over the web must go through a payment gateway. In practice the
payment gateways act as a link amongst financial organisations responsible for conducting
the money exchange and the vendor’s website. In business over the Internet, different
factions are included in the online payment process for selling and purchasing products. An
electronic Payment Gateway is a fundamental part for online transactions and supposed to
ensure the client that exchange is reliable and safe in every aspect of security. An E-
Commerce Payment Gateway is a basic part of infrastructure to guarantee that such
exchanges happen with no problems and the overall security over electronic systems is
maintained. A Payment Gateway acts as an access point to the national banking system.
Every single online exchange must go through a Payment Gateway to be handled. A Payment
Gateway routes and confirms details of payment in amazingly secure conditions between
related banks and different factions. The Payment Gateway works basically as an "encoded"
channel, which safely routes details of transactions from the purchaser's Personal Computer
(PC) to banks for authentication and countersignature. Upon approval, the Payment Gateway
sends back the data to the merchant consequently finishing the "order", and giving
confirmation.
 OBJECTIVES

• To study the awareness of E-payment among people.

• To analyses adoption & usage pattern of E-payment.
• To identify the problem & prospects of E-payment.
 LITERATURE REVIEW

Several studies have been conducted to examine the awareness, adoption and
usage pattern of e-payment.

Prof. Sana Khan and Ms. Shreya Jain says that their study (Usage of e-
payment for sustainable growth of online business) is conducted by selecting
100 sample respondent who are using e-payment for purchasing products
online; on the basis of age, purpose of usage, frequency of usage, various
problem faced by using it and e-payment effect on business growth.

S Fatonah , A Yulandari and F W Wibowo says that their study ( A review

of e-payment system in e-commerce) is intends to review the available
literature for e-payment systems on e-commerce with a view to highlighting the
scope of the e-payment system, and the methodology used by previous
researchers so as to identify research gaps and recommend for future studies.

Burhan UI Islam Khan, Rashidah F. Olanrewaju, Asifa Mehraj Baba says

that the growth of the internet promoted the digitisation of the payment process
with the provision of various online payment methods like electronic cash, debit
card, credit card, contactless payment, mobile wallets etc. Their paper is aimed
at evaluating the present status and growth of online payment systems in
worldwide markets and also takes a look at its future.
 RESEARCH METHADOLOGY

Research Type Descriptive Research

Universe of the study People of Varanasi who uses E-payment
Sampling Unit Single individual who uses E-payment
Sample size 100
Sampling Method Convenience sampling
Data collection Primary data
(questionnaire, personal interview)
Secondary data
(journals)
Data analysis technique Mean, median, mode and standard deviation
Statistical tool SPSS and MS-Excel
Descriptive Research- Descriptive research is defined as a research method
that describes the characteristics of the population or phenomenon that is being
studied. This methodology focuses more on the “what” of the research subject
rather than the “why” of the research subject.

Primary Data Type- There are different types of primary data and they are
used according to the type of study. Some of the most prominently used
methods of primary data collection include observation, interview,
questionnaire and experiments.

Convenience sampling-Convenience sampling (also known as availability

sampling) is a specific type of non-probability sampling method that relies on
data collection from population members who are conveniently available to
participate in study. Facebook polls or questions can be mentioned as a popular
example for convenience sampling.

Convenience sampling is a type of sampling where the first available primary

data source will be used for the research without additional requirements. In
other words, this sampling method involves getting participants wherever you
can find them and typically wherever is convenient. In convenience sampling no
inclusion criteria identified prior to the selection of subjects. All subjects are
invited to participate.

In business studies this method can be applied in order to gain initial primary
data regarding specific issues such as perception of image of a particular brand
or collecting opinions of perspective customers in relation to a new design of a
product.

Questionnaire- A questionnaire is a research instrument consisting of a series

of questions for the purpose of gathering information from respondents.
Questionnaires can be thought of as a kind of written interview. Often a
questionnaire uses both open and closed questions to collect data.

SPSS- SPSS Statistics is a software package used for interactive or batched,

statistical analysis. Long produced by SPSS Inc., it was acquired by IBM in
2009. The current versions (2015) are named IBM SPSS Statistics.
The software name originally stood for Statistical Package for the Social
Sciences (SPSS), reflecting the original market, then later changed to Statistical
Product and Service Solutions.
DATA ANALYSIS
AND
INTERPRETATION

Do you use internet?

 Total

1; 113; 100%

How often do you use e-payment?

 Total

1; 13; 12%
5; 23; 20% 1
2; 5; 4%
2
3
4
3; 30; 27%
5
4; 42; 37%

Finding:

12% never uses it, 4%uses it yearly, 27% uses it monthly, 37% uses it weekly
and 20% uses it daily.

Interpretation:

Maximum which is 37% uses it weekly.

How often do you use credit/debit card?

 Total

5; 5; 1;
5%7; 7%
2; 4; 4%
1
2
3
4; 44; 44%
3; 40; 40% 4
5
(blank)

Finding:

7% never uses it, 4%uses it yearly, 40% uses it monthly, 44% uses it weekly
and 5% uses it daily.

Interpretation:

Maximum which is 44% uses it weekly.

How often do you use mobile wallet?

 Total

1
5; 17; 17% 1; 18; 18% 2
2; 3; 3% 3
4
5
4; 36; 36% 3; 26; 26% (blank)

Finding:

18% never uses it, 3%uses it yearly, 26% uses it monthly, 36% uses it weekly
and 17% uses it daily.

Interpretation:

Maximum which is 36% uses it weekly.

Are you aware regarding the functionality of

e-payment?

Total

3; 1; 1%
1
2; 36; 36% 2
3
1; 63; 63% (blank)

Finding:

63% are fully aware, 36% are partially aware, 3% are not aware.

Interpretation:

Maximum which is 63% are fully aware.

Where did you get information about e-

payment?
 Total

4; 15; 15% 1
3; 2; 2% 2
3
1; 52; 52% 4
2; 31; 31% (blank)

Finding:

52% by social media, 31% by friends, 2% by magazine and 15% by television.

Interpretation:

Maximum which is 52% get it from social media.

E-payment can be easily understood

 Total

4; 2; 2%
3; 12; 12%
1; 24; 24%
1
2
3
4
(blank)
2; 62; 62%

Finding:

24% are strongly agree, 62% are agree, 12% are neutral and 2% are disagree.

Interpretation:

Maximum which is 62% are agree.

Do you use e-payment for financial transaction?

Total

2; 16; 16%
1
2
(blank)

1; 84; 84%

Finding:

84% uses it and 16% not uses it.

Interpretation:

Maximum which is 84% uses it.

 Why do you prefer e-payment?

Total
3; 7; 7%
1
2; 34; 34% 2
1; 59; 59% 3
(blank)

Finding:

59% prefer it to save time, 34% because ease of use and 7% because of security,

Interpretation:

Maximum which is 59% prefer it to save time.

Which e-payment do you prefer most of the
time?

Total

1
3; 27; 27%
1; 39; 39% 2
3
(blank)

2; 34; 34%

Finding:

39% prefer credit/debit card, 34% prefer e-wallet, 27% prefer net banking.

Interpretation:
Maximum which is 39% prefer credit/debit card.

For high value transaction what is your

preferred mode of e-payment

Total

1
3; 28; 28%
2
3
1; 55; 55% (blank)
2; 17; 17%

Finding:

55% prefer credit/debit card, 17% prefer e-wallet, 28% prefer net-banking.

Interpretation:
Maximum which is 55% prefer credit/debit card.

Have you ever lost money due to e-payment?

Total

1; 24; 24% 1
2
(blank)

2; 76; 76%

Finding:

24% says yes and 76% says no.

Interpretation:
Maximum which is 76% says no.

How concerned are you about the security on

the internet?

Total

1
4; 20; 20%1; 11; 11% 2
3
4
2; 38; 38% (blank)
3; 31; 31%
Finding:

11% says not-at-all, 38% says a-little, 31% says somewhat and 20% says a-lot.

Interpretation:

Maximum which 38% says a-little.

How concerned are you about conducting

personal financial transaction such as
household bill and online purchase?
 Total

1
4; 20; 20%1; 14; 14% 2
3
4
3; 26; 26% 2; 40; 40% (blank)

Finding:

14% says not-at-all, 40% says a-little, 26% says somewhat and 20% says a-lot.

Interpretation:

Maximum which is 40% says a-little.

Do you trust the security of online banking

services?
 Total

1; 17; 17% 1
4; 21; 21%
2
3
4
3; 28; 28% 2; 34; 34% (blank)

Finding:

17% says not-at-all, 34% says a-little, 28% says somewhat and 21% say a-lot.

Interpretation:

Maximum which is 34% says a-little.

 CONCLUSION

• People use E-payment and mobile wallet weekly.

• People are fully aware of E-payment functionality.
• Maximum People get information about E-payment from social
media.
• People easily understood and adopt E-payment.
• People are a-little concerned about the security and conducting
financial transaction online.
 RECOMMANDATION

• To promote e-wallet through social media and television

network. Which will overall help E-Payment to grow in all
aspects.
 LIMITATION

 Sample unit and the city can be limitation as the likes of the respondents
may vary from area to area.
 Only educated group is targeted here, uneducated youth is not present in
data and research.
 Sample size of 100 is a limitation; the findings may differ with higher
sample size.
 BIBLIOGRAPHY

 Burhan UI Islam khan, R. F. (2017, April). A Compendious Study of Online Payment Systems:
Past Developments, Present Impact and Future Consideration. 16.

 Karamjeet Kaur, D. A. (2015, February). E-Payment System on E-Commerce in India.

Karamjeet Kaur Int. Journal of Engineering Research And applications, 9. Retrieved from
www.ijera.com

 Prof. Sana Khan, M. S. (2018, April). A Study on Usage of E-Payment for Sustainable Growth
of Online Business. IOSR(International Organisation of Scientific Research), 9. Retrieved from
www.iosrjournal.org

 S Fatonah, A. Y. (2018). A Review of E-Payment System in E-commerce. Journal of Physics

Conference Series, 7. Retrieved from www.researchgate.net/publication/329838236

ANNEXTURE
NAME ________

CITY ________

AREA________

AGE IN YEARS_______

EDUCATION _______

(1) ILLITERATE (2) UPTO JUNIOR HIGH SCHOOL

(3) SECONDARY SENIOR SCHOOL (4) GRADUATE &ABOVE

1.6 TOTAL INCOME ________

(1) LESS THAN 2000 (2)2000to5000 (3)5000&above

1.7 SEX _____

(1) MALE (2) FEMALE

2.1 DO YOU USE INTERNET ____

(1) YES (2) NO

2.2 HOW OFTEN DO YOU USE E-PAYMENT

(1) NEVER (2) YEARLY (3) MONTHLY (4) WEEKLY (5) DAILY

2.3 HOW OFTEN DO YOU USE CREDIT/DEBIT CARD

(1) NEVER (2) YEARLY (3) MONTHLY (4) WEEKLY (5) DAILY

2.4 HOW OFTEN DO YOU USE MOBLIE WALLET

(1) NEVER (2) YEARLY (3) MONTHLY (4) WEEKLY (5) DAILY

2.5 ARE YOU AWARE REGARDING THE FUNCTIONALITY OF E-PAYMENT

(1) FULLY AWARE (2) PARTIALLY AWARE (3) NOT AWARE

2.6 FROM WHERE DID YOU GET INFORMATION ABOUT E-WALLET

(1) SOCIAL MEDIA (2) FRIENDS (3) MAGZINE (4) TELEVISION

2.7 E-PAYMENT SYSTEM CAN BE EASILY UNDERSTOOD .

(1) STONGLY AGREE (2) AGREE (3) NEUTRAL (4) DISAGREE (5) STRONGLY
DISAGREE

2.8 DO YOU USE E-PAYMENT FOR FINANCIAL TRANSACTION

(1) YES (2) NO

2.9 WHY DO YOU PREFER E-PAYMENT

(1) TIME SAVING (2) EASE OF USE (3) SECURITY

2.10WHICH E-PAYMENT DO YOU PREFER MOST OF THE

(1) CREDIT/DEBIT CARD (2) E-WALLET (3) NET BANKING

2.11 FOR HIGH VALUE TRANSACTION WHAT IS YOUR PREFERED MODE OF E-

PAYMENT

(1) CREDIT/DEBIT CARD (2) E-WALLET (3) NET BANKING

2.12 HAVE YOU EVER LOST MONEY DUE TO E-PAYMENT

(1) YES (2) NO

2.13 HOW CONCERNED ARE YOU ABOUT THE SECURITY ON THE INTERNET

(1) NOT-AT-ALL (2) A-LITTLE (3) SOMEWHAT (4) A-LOT

2.14 HOW CONCERNED ARE YOU ABOUT CONDUCTING PERSONAL FINANCIAL

TRANSACTION SUCH AS HOUSEHOLD BILL, PURCHASE, SERVICES ONLINE

(1) NOT-AT-ALL (2)A-LITTLE (3) SOMEWHAT (4) A-LOT

2.15 DO YOU TRUST THE SECURITY OF ONLINE BANKING SERVICES.

(1) NOT-AT-ALL (2) A-LITTLE (3) SOMEWHAT (4) A-LOT