A

DISSERTATION REPORT
ON
“EMPLOYEE RECRUITMENT AND SELECTION
PRACTICE”
Submitted For partial fulfillment of requirement for the
Award of degree
Of
(Master of Business Administration)
Of
Uttrakhand Technical University, Dehradun

Submitted by submitted to

Neha pal Pranika Mam

management
department
Uttrakhand Technical University
Dehradun, Uttrakhand
 Declaration

I , neha pal hereby declare that this submission is my own work under the supervision of Miss.
Pranika towards the Masters of business Administration ( Human Resource) and that, to the
best of my knowledge , it contains no material previously published by another person nor
material which has been accepted for the award any other degree of the university ,except where
due acknowledgement has been made in the next.
Certificate by Guide
 ACKNOWLEDGEMENT

We would like to sincerely appreciate to the individuals who give us guidance, advices, opinion
and support throughout the entire research project. Thus , we only can complete our research
efficiently and effectively.

Works like this kind cannot be carried out without the help and guidance of an experienced

person. I therefore wish to express my profound gratitude to Miss Shivangi verma by supervisor

for her suggestions, support, patience and constructive criticism throughout the research period.

Lastly, to my parents, husband, children, brother and sisters who by their encouragement gave

me the strength to carry on when all hope was lost.

Abstract
 TABLE OF CONTENT

TITLE PAGE

DECLARATION

CERTIFICATE BY GUIDE

ACKNOWLEDGEMENT

ABSTRACT

CHAPTER ONE: INTRODUCTION

Background of the study
Statement of the problem
Objective of the study
Research questions
Signification of the study
Research method
Scope of the study
Limitation

CHAPTER TWO: LITERATURE REVIEW

Introduction
The concept of job satisfaction
Definition of job satisfaction
Sources of topic
Internal
External
Challenge of topic
Conceptual framework

CHAPTER THREE: METHODOLOGY ORGANISATIONAL PROFILE

Introduction
Research methodology
Research design
Re4search strategy
Sources of data
Primary
Secondary
Data collection

CHAPTER FOUR: DATA PRESENTATION, ANALYSIS

Introduction
Question response
Conclusion

CHAPTER FIVE: SUMMARY OF FINDINGS, CONCLUSIONS AND

RECOMMENDATIONS
Finding
Conclusion
Recommendation
Questionnaire
1.1 INTRODUCTION:

The introduction gives an outline of the study. The aims and objectives of the research question are
recognized and the case study will allow a foundation for the chosen area. Finally the formation of the
study is described.

Statement of problem

The growth and development of any economy is connected directly or indirectly job satisfaction

and above all meeting client’s expectations in terms of quality, cost, time and safety. However,

there is little evidence in the construction industry to show how workers are recruited and

selected. The processes of recruiting and selecting workers have been a matter of concern to

many and needs attention. It has also been observed that due to the inadequate information and

evidence of how selection and recruitment are done in many construction firms are likely not to

achieve or meet their stated objectives and goals. It is therefore clear from the foregoing that

unconventional selection practices can ruin any business plan thereby affecting the overall target

of construction firms. There is the need for management to put in place policies or strategies that

will help recruit and select the best employees to strive towards the achievement of

organizational goals and objectives.

OBJECTIVE OF THE STUDY

The aim of this section is to demonstrate the main reason for undertaking the research and the
explanation behind them. The aim will be focused on the research question that will be addressed by
the investigation and the objectives hope to provide more detail as to how this will be achieved.

The research is case based and concentrates on Sutherland Global Services – Chennai, India. Having four
years of work experience in the company there is an easy access of information and gather participant
data.

1. Can the talents working in the ITES industries like Sutherland Global Services be retained.

2. Will the be able to sustain in the current open where then clients are taking back their contact
centers back to their country?

OBJECTIVES

The overall objective of the research is “to investigate how ITES industries can become sustainable by
retaining their talents”

1. To establish a retention strategy, showing ways to retain the talent in the ITES industry.

2. To draw an action plan which will help Sutherland to sustain its competitive advantage, mainly
focusing in the quality of the service.
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