Question 1 of 20

Novak is a business analyst working with the development

team to determine how to shorten the solution delivery
timeline. Team members keep bringing up solutions that
have been tried before and didn't work. Novak suggested
the team try some agile practices as agile was created to
deliver value to the business sooner than later. The team
initially resisted but said, "Why not? Let's try something
new." What competency was Novak demonstrating?

a. Problem Incorrect Problem

solving solving
revolves
more around
a structured
process of
defining the
problem,
identifying
the root
cause,
generating
and vetting
solution
options, and
selecting a
solution.
There was
no evidence
of that
process in
the
scenario, so
this cannot
be the
correct
answer.
BABOK 9.1.3
b. Visual
thinking

c. Systems
thinking

d. Creative Correct Measures of

thinking effective
creative
thinking
include
"exploring
changes to
existing
concepts
and ideas
and
exploring
concepts
and ideas
that are
new."
BABOK 9.1.1
Question 2 of 20

Requirements traceability identifies and documents the

lineage of each requirement. What are the ways in which
this lineage can be identified and documented?

a. Downwards,
upwards,
and
relationships
between
designs

b. Backwards, Correct These are

forwards, all
and the components
relationships listed under
between Traceability
 requirement as part of
s Requiremen
ts
managemen
t
technologies
. BABOK
9.6.2

c. Downwards,
upwards,
and the
relationships
between
requirement
s

d. Backwards,
forwards,
and the
relationships
between
risks
Question 3 of 20

Your organization has purchased a new requirements

management tool. Some of the BAs and other team
members find it difficult to learn. You have used a
different tool in a previous organization, but you find
that you can easily track changes to the requirements
with this tool as well and share your expertise with
everyone. You are demonstrating which underlying
competency?

a. Organization
and Time
Management

b. Industry
knowledge
c. Business Correct BABOK 9.6.2
Analysis Pertinent to
Tools and this question
Techniques are
identifying
relationships
(changes
will require
this kind of
tracing),
documentin
g, tracking
and storing
artifacts
(change
requests
would fall
here),
communicat
ing with
stakeholders
d. Problem-solving
Question 4 of 20

Which of the following accurately describes the

difference between business knowledge and industry
knowledge?

a. Business
Knowledge
and Industry
Knowledge
are
fundamental
ly the same.
Both require
fundamental
understandi
ng of the
 principles
surrounding
the context
in which
business
analysis
work is
done.

b. Business
knowledge
is one
component
of industry
knowledge.
There are
several
further
components
of business
knowledge
including
understandi
ng and
providing
value and
the context
(business
climate) in
which
organization
s function.

c. Business Incorrect Great

Knowledge sounding
requires an answer, but
understandi it is
ng of invented.
fundamental BABOK 9.3
business
principles
while
 Industry
Knowledge
requires an
understandi
ng of the
market
context
surrounding
the
business.
analysis
work
d. Industry Knowledge is one component
of Business Knowledge.
Question 5 of 20

What is the most important reason for a facilitator to use

ice-breakers?

a. Start Correct Ice-breakers

building help the
teamwork team begin
and positive "forming"
working which is the
relationships first stage of
. Tuckman's
model of
team
developmen
t.

b. Make
facilitation
sessions go
faster.

c. Avoid future
conflict.
d. Introduce participants to each other.
Question 6 of 20

Communication is the key to becoming an effective

business analyst; there are various core competencies
that define an effective communicator. Which of the
following competencies is are included in the
communication category in the BABOK?

a. Listening,
written,
interaction

b. Verbal,
interaction,
listening

c. Non-verbal, Correct BABOK 9.4

verbal,
listening
d. Written, verbal, interaction
Question 7 of 20

Which of the following would NOT be an objective of

negotiating?

a. Agreeing
upon
courses of
action.

b. Holding out Correct This is a

for the most lose-lose
advantageou proposition.
s position BABOK
possible. 9.5.4.

c. Creating
outcomes to
satisfy
 various
interests.
d. Resolving disputes.
Question 8 of 20

Douglas McGregor's 'XY Theory' characterizes the Theory X

management style as results-driven. What is the
appropriate action to take if the BA on the team has a
Theory X manager?

a. Pay special Correct These are

attention to all
deliverables relationship
, rather issues. It is
than how expected
they are that the BA
produced. is
conversant
in common
sense if not
in particular
managemen
t theories.
The
alternative
answers will
create
adverse
reactions.
NOTE:
McGregor is
not in the
BABOK, but
is a widely-
enough held
theory that
a CBAP or
CCBA
candidate
 might be
expected to
know.
BABOK
9.5.2.

b. Instruct Incorrect Not an

other BA appropriate
team action.
members to
steer clear
of the
manager's
authoritaria
n dictums.

c. Interpret
the
manager's
direction as
'guidelines'
that the BA
lead can use
with a great
degree of
discretion
when
determining
priorities
and
methods.
d. Speak to the Project Manager about
immediately extending any due dates
set by the manager.
Question 9 of 20

Matt is the lead BA on a project team that will

standardize a contentious business process and automate
it. The team has a limited amount of time to elicit
 requirements. One of the BAs on the project is not
comfortable with the elicitation techniques chosen for
the project. How should Matt deal with this problem?

a. Find another
BA to work
on the
project who
is more
comfortable
with the
elicitation
techniques.

b. Meet with Correct Trustworthin

the BA in ess,
person to leadership,
discuss her and
concerns. teamwork
skills are
needed to
effectively
work
through the
BA's
concerns
and resolve
them.
BABOK
9.2.3, 9.5.2
and 9.5.3.

c. Insist that
the BA use
the
elicitation
techniques
due to the
limited time
available.
d. Send the BA an email with an
 explanation of why the techniques were
chosen.
Question 10 of 20

If a BA was trying to understand how a major change to a

process impacted the organization and they were trying
to identify the reinforcing feedback loops and understand
how the system adapted to external pressures and
changes. The BA was utilizing which competency?

a. Systems Correct Systems

thinking. thinking
focuses on
looking at
the system
as a whole
in order to
identify the
complexity
of issues
that may be
causing the
major
change or
how the
change is
impacting
the system.
BABOK
9.1.5.

b. Decision
analysis.

c. Problem
solving.
d. Learning.
Question 11 of 20
 Which of the following ways is effective teamwork NOT
demonstrated?

a. Collaborativ
e working
environment
.

b. Shared
ownership.

c. Effective
conflict
resolution.

d. Personal Correct This is not

relationships an
outside of effectivenes
work. s measure of
teamwork.
BABOK
9.5.3.3
Question 12 of 20

Your organization has brought in a new requirements

management tool. Some of the BAs find it difficult to
learn. You have used a different tool in a previous
organization, but you find that you can easily track
changes to the requirements utilizing this tool as well.
You are demonstrating which underlying competency?

a. Business Correct "The ability

Analysis to apply an
Tools and understandi
Technology. ng of one
tool and
similar
tools" is
listed as an
effectivenes
 s measure of
this
underlying
competency
. BABOK
9.6.2.3

b. Conceptual
Thinking.

c. Problem
Solving.
d. Learning.
Question 13 of 20

Which of the following underlying competencies will best

help a BA resolve differences of opinion between
stakeholders regarding requirements?

a. Negotiation Correct BABOK

and conflict 9.5.4.1
resolution.

b. Listening.

c. Mediation.

d. Teamwork.
Question 14 of 20

Which of these facilitation practices is an effective way

to deal with most types of difficult people situations?

a. Take control
of the group
when
disruptive
behavior
 occurs.

b. Ignore the
difficult
person.

c. Create and Correct BABOK

enforce stresses
ground rules need to
dealing with enforce
difficult discipline,
behavior. structure
and ground
rules for the
meeting.
BABOK
9.5.1.3
d. Use a "time out" and remove the
disruptive person from the group.
Question 15 of 20

What is the difference between business acumen and

organization knowledge?

a. The former
crosses
industries
and the
latter is
specific to
the project.

b. The former Correct BABOK 9.3.1

crosses and 9.3.3
industries
and the
latter is
specific to
the
organization
 .

c. The former Incorrect Great-

requires an sounding
understandi answer, but
ng of it is
fundamental invented
business and not
principles correct.
and the
latter
requires an
understandi
ng of the
organization
al context
surrounding
the business
analysis
work.
d. The former crosses industries and the
latter requires an understanding of the
competitive forces that shape the
industry.
Question 16 of 20

Lexi is communicating business analysis information to

resource managers via email every Monday as per the
stakeholder engagement approach. Lexi is frequently
contacted by several of those same resource managers
asking her about information that was already emailed.
What should Lexi do to resolve this breakdown in
communication?

a. Begin
scheduling
weekly
conference
calls to
 provide a
forum for
follow-up
discussion.

b. Lexie needs Correct This

to engage response is
stakeholders aligned to
to ensure BABOK
they guidance.
understand BABOK 4.4.2
the and 9.4.3
information
being
communicat
ed and that
email is an
effective
mode of
communicat
ion.

c. Replace the
emails with
weekly
meetings
with
minutes that
can be
referenced
after the
meeting.
d. Refer the resource managers to the
email.
Question 17 of 20

What techniques support effective organization?

a. Resource
plans,
 checklists,
action plans

b. Action Correct Action

plans, short plans, short
and long- and long-
term goals, term goals,
prioritizatio and
n of tasks. prioritizatio
n of tasks
are all listed
as
techniques
for
organization
. BABOK
9.2.4.2

c. Action
plans,
performance
scorecards,
prioritizatio
n of tasks.
d. Action summaries, short and long-term
goals, prioritization of tasks.
Question 18 of 20

Sam is using paraphrasing as a means of confirming

elicitation results. How can paraphrasing can be
achieved?

a. Use of a
different
communicat
ion medium

b. Repetition Incorrect Active

of exactly listening
what was incudes
 said summarizing
and
repeating
what was
stated in
different
terms in
order to
ensure that
both the
listener and
speaker
have a
common
understandi
ng - which is
the
description
of
paraphrasing
. BABOK
9.4.4.2

c. Through Correct Active

active listening
listening incudes
summarizing
and
repeating
what was
stated in
different
terms in
order to
ensure that
both the
listener and
speaker
have a
common
understandi
ng - which is
 the
description
of
paraphrasing
. BABOK
9.4.4.2
d. Asking the sender to resend the
message but using different terms
Question 19 of 20

You have been assigned to work with another BA located

in a remote branch office. You have worked with her
before and found that she did not follow through with her
commitments. She did not demonstrate which of the
following underlying competencies?

a. Timeliness.

b. Respect.

c. Trustworthin Correct A factor

ess. that can
contribute
to being
considered
trustworthy
is
"intentionall
y and
consistently
completing
tasks and
deliverables
on time,
within
budget, and
achieving
expected
results"
 BABOK
9.2.3.2
d. Sense of Urgency.
Question 20 of 20

Sallie the BA was in the process of conducting training

and noticed that members of the class were having
difficulty retaining the information. She is currently using
PowerPoint slides supported by written material. What
might you suggest she try?

a. Add a Correct BABOK

kinesthetic 9.1.3.2
component. Kinesthetic
(learning by
doing) is the
only
learning
technique
Sallie
doesn't
appear to be
using at this
time.
Combining
techniques
helps people
learn faster
and retain
information
longer.

b. Assessments
; they would
pay better
attention if
they knew
they were
going to be
 tested.

c. More
frequent
review of
the
material.
d. Include more graphics.