Teaching and Learning Solution

Module: Business Management 1

(HBMN130-1)
Week number (Date): 13 (21 May 2020)
Unit covered: Unit 12 & 13

Instructions:

To enrich your learning experience at Boston even further, and to ensure that you are
exposed to a variety of resources in this module, announcements will be posted every
week containing additional materials or activities for you to work through.

It is important to note that these activities are neither compulsory nor weighted, but that
it will be to your advantage to participate. The purpose of the activities is to help you
better understand the content of your weekly unit/s of study, and it will assist in creating
insight and deeper meaning.

This Activity is based on Unit 12 and 13 of the prescribed courseware for this module.

HBMN130-1-Jan-Jun2020-TL-Solution-W13-CK-V2-13052020
Solutions

1. Which category or types of group do interest and friendship groups fall under?
a) Formal group
b) Command group
c) Informal group
d) Work group
Answer: C (Page 423)

2. Which of the following is the third stage of group and team development?
a) Norming
b) Performing
c) Forming
d) Storming
Answer: A (Page 424)

3. Group solidarity is the way a group stands together as a unit rather than as
individuals in a group. What is another term used to describe group solidarity?
a) Status
b) Norm
c) Roles
d) Cohesiveness
Answer: D (Page 431)

4. What characteristic of effective work teams includes a list of eight roles that
teams need in order to be fully effective?
a) Shared mission and collective responsibility
b) Complementary competencies
c) Selection of the best team
d) Shared leadership
Answer: B (Page 435)

5. What word is used to describe individual efforts of team members, resulting in a

level of performance that is greater than the sum of their individual inputs?
a) Equality
b) Size
c) Selection
d) Synergy
Answer: D (Page 437)

HBMN130-1-Jan-Jun2020-TL-Solution-W13-CK-V2-13052020
 6. At a busy restaurant, the kitchen staff members meet each week to discuss
customer complaints, more effective ways of preparing dishes, and the layout of
the restaurant to promote efficiency. What type of team have the kitchen staff
formed?
a) Self-management work team
b) Cross-functional team
c) Problem-solving team
d) Virtual team
Answer: C (Page 438)

7. How can organisations develop individuals into team members?

a) By having a reward system within the organisation
b) By increasing innovation opportunities
c) By allocating resources to new projects
d) By establishing equality in the organisation
Answer: A (Page 440)

Chapter 19

8. Which of the following is an activity carried out by leaders?

a) Planning and budgeting
b) Motivating and inspiring people
c) Organising and staffing
d) Controlling and problem-solving
Answer: B (Page 448)

9. Which leadership style describes leaders who make the decisions and limit
employee participation?
a) Democratic leader
b) Transformational leader
c) Charismatic leader
d) Autocratic leader
Answer: D (Page 451)

10. Leaders are able to influence others because they have power. What are the
other components of leadership?
a) Accountability, responsibility and delegation
b) Planning, budgeting and staffing
c) Motivation and inspiring people
d) Controlling and problem-solving
Answer: A (Page 449)

HBMN130-1-Jan-Jun2020-TL-Solution-W13-CK-V2-13052020