Grievance Evaluation

Individual submit ground for appeal

Manager acknowledge receipt of appeal

Informal Approach Formal Approach

Appeal Panel is convinced

Decide, Communicate Decision

Act to resolve Refer as
Reject complain
locally appropriate

Write to individual to confirm appeal meeting.

Depending upon the extent
Enclosing any new evidence.
of issues
- New Evidence
- Procedural Flaw
Appeal Meeting Held

Panel to consider outcome

Informal Approach

Outcome Grounds for appeal

upheld

Informal Approach

Follow up action
implemented

Panel to consider outcome

Panel to consider outcome