Name: Ralfh P.

de Guzman Quarter : 1

COMPUTER SYSTEM SERVICING (GRADE 11)

LEARNING COMPETENCY NO. 1.2.2.1
Identify and use documentation relative to quality within the prescribed standard. (TLE_IACSS9-12AQS-Ib-2)

Learning Resources Needed : IM’s, Tools and Equipment, Rubrics

I. Objectives:
At the end of the lesson , the students will be able to :
a. identify, list and describe related documents relative to quality within the prescribed standard;
b. present a group presentation and role play about identifying and using of documents/documentation
relative to quality within the prescribed standard; and
c. critique or share their insights, learning, reactions about the presentations.

A. Introduction (5 minutes)
 Prayer
 Greetings
 Checking of attendance
 Collecting of assignments

B. Motivation (5 minutes)
Who among here have bought new device or appliances? What will you do if you don’t know how to
use it? Or you are confused if its fixed or has good quality? What should you do?
(A video clip will be presented after the question and answer)

II. Presentation ( 20 minutes)

Concepts:
1. A document is
 piece of written, printed or electronic matter that provides information or evidence or that serves as
an official record.
 a form of information . A document can be put into an electronic form and stored in a computer as one or
more files. Each document is saved as a uniquely named file.
 In the computer industry, documentation is the information provided to a customer or other users about a
product or the process of preparing it.
2. Related documents are the following:

 Service manuals - An owner's manual (also called an instruction manual) is an instructional book or

booklet that is supplied with almost all technologically advanced consumer products such as
vehicles, home appliances and computer peripherals.

 Operations manual / Manufacturer’s instruction manual - The operations manual is the authoritative guidebook
of how things are done in your business. It gives you an effective way of communicating policy and procedures,
and gives your employees the independence and security they need to operate in their jobs for maximum results.

 Certifications - refers to the confirmation of certain characteristics of an object, person, or organization. This
confirmation is often, but not always, provided by some form of external review, education, assessment, or audit.
Accreditation is a specific organization's process of certification.

 Type approval certification - is granted to a product that meets a minimum set of regulatory, technical and safety
requirements. Generally, type approval is required before a product is allowed to be sold in a particular country,
so the requirements for a given product will vary around the world.

 Organization work procedures – A set of policies are principles, rules, and guidelines formulated or adopted by

an organization to reach its long-term goals and typically published in a booklet or other form that is widely
accessible. Policies and procedures are designed to influence and determine all major decisions and actions, and
all activities take place within the boundaries set by them. Procedures are the specific methods employed to
express policies in action in day-to-day operations of the organization. Together, policies and procedures ensure
 that a point of view held by the governing body of an organization is translated into steps that result in an outcome
compatible with that view.

 Customer requirements - Particular characteristics and specifications of a good or service as determined by

a customer.

 Forms - is piece of written, printed or electronic matter that provides information or evidence or that serves as an
official record and to be fill in or accomplish.
3. Use documents/documentation relative to quality standards
 Manuals
1. Make sure you have the right manual in front of you. 
2. Look for specific sections detailing the type of service or repair you are going to perform.
3. Read the Table of Contents to search for general topics. 
4. Look in the Index for key words or phrases related to the specific task you intend to perform if it is
not covered in the Table of Contents.
5. Read the section which describes the task you are undertaking before you actually start.
6. Look for specific warnings. 
7. Look for references to specific tools, gauges, or other specialized equipment required to perform
your maintenance or repair. 
8. Try using other, "outside" resources mentioned in the manual for repairs or problems that the
maintenance manual does not thoroughly cover.
9. Obtain related manuals if you plan to do extensive work on your equipment.
10. Follow instructions carefully when performing any maintenance until you are familiar with the
procedure.
11. Put a tab or bookmark on pages that you refer to frequently.
o Tips
 Make sure you pre-read the manual before doing the actual work.
 If you need to, highlight sections that may be critical (such as safety issues).
 If you are unsure of any abbreviations, check the index.
 Be careful to use the correct measurements and sizes. SAE and metric units can
appear similar in text but are often radically different.
 Use tables provided for noting maintenance you have performed.
o Tips
 Follow all safety precautions presented in the manual.
 Make sure all tools you have used are accounted for when you're done. Leaving a
tool in the machine can cause extensive damage.
 Wear appropriate safety equipment when performing maintenance, including eye
and hearing protection, gloves, and respirator.

III. Generalization (5 minutes)

(Ask questions to the learners regarding with the topic.)

1. What part of the activity you like most?
2. What have you learned with the activity?
3. What do you need to know (lessons) first before doing the activity?

IV. Application (15 minutes)

(ACTIVITY)
The students will be group in three groups and they will present a role play about identifying and
using of documents. They will be given 10 minutes prepare
Rubric for Skit or Role Play

Task Description: Able to explain the concept of documentation relative to quality within
the prescribed standard through role play
weight

Criteria Exceptional Admirable Acceptable Attempted

 Factual  Factual  Factual  Information is

information is information is information is inaccurate
accurate mostly accurate somewhat  Presentation is off
Understanding of
40%  Indicates a  Good accurate topic
Topic
clear understanding of  Fair
understanding of topic understanding of
topic topic
  Accepts ideas of  Accepts most  Unwilling to  Group does not
others; able to ideas without compromise work together
compromise negative  Few members  One person does
Cooperation 30%  All members comments; able to contribute all the work
contribute compromise
 Some members
contribute
 Shows confidence  Shows some  Unsure of  Portrayal stalls
 Informative confidence responsibility  Lacks information
 Entertaining;  Presents some  Somewhat  Audience bored
engages audience information informative  Mumbles
Presentation 30%  Speaks loudly and  Engages  Engages  Body language is
clearly audience audience lacking;
 Appropriate use of  Can be heard intermittently inappropriate
body language  Some use of body  Hard to hear
language  Some movement

Final Score ________________

V. Evaluation ( 5 minutes)

1. What is/are the importance of documents or documentation in (a)quality standards and (b)everyday
living. Give some situations.
2. What are other documents that can be used or related to checking or ensuring
quality standards? Describe
3. What is the document all about?

V1. Assignment
Answers should be written in the Assignment/Activity Notebook
1. What is workplace procedure?
2. What are the different types and work related errors
3. What are some work Behavior Which Result in Performance Problems .