Performance Deficiencies and

Corrective Actions
CHAPTER 6
LEARNING OUTCOMES (CO3-PO3)

• Understand the Performance Deficiencies

& Corrective Actions
 Teaching and Learning
• Students will be divided into 6 groups
• Lecture
• Each group will be given one topic to be
discussed and form a question
• Another group have to answer the
question given by any group
• Marks will be by group
 Performance deficiencies

• Definition: The inability of a unit or individual to

perform the required task to the established
standard
• In receiving goods and services, and during the
ongoing contract implementation by the
contractor, the CA will remain alert for
irregularities or deficiencies in the performance
of the contract
• Deficiencies shall be brought to the attention of
the Contracting officer or executive director
• Non-conforming work, services, products,
equipment or goods will be rejected when
specifications or contract requirements are not
met
• Where appropriate, the CA shall promptly
prepare a letter for the Contracting officer’s
(Executive Director) signature notifying the
Contractor of any irregularities or deficiencies
in performance under the contract
 Performance deficiencies resolution

• If the discrepancies are found during a scheduled

surveillance, the Quality Assurance Evaluator (QAE)
should notify the contractor’s representative as to these
discrepancies
• Document the name of the individual contacted, time and
date notified contractor
• When discrepancy is noted, the QAE will determine the
type of deficiency notification (i.e. Verbal notice, written
notice or Corrective Action Request)
• Then inform the contractor to initiate the corrective
action, when to start and how long to complete
 The 3 types of performance deficiencies
notification

1. Verbal – primarily used for minor discrepancies or task

that can be re-performed
2. Written – used when the verbal notification does not
result in correction or when ever the QAE feels a written
document is necessary. The entry will state “Notice to
contractor: Failure to correct may result in CAR”
3. Corrective Action Request (CAR) – will be initiated by
the QAE when previous notifications failed to result in
corrective actions or when severe deficiencies exist.
The CAR will be forwarded to the Contracting Officer of
Director for action.
 Corrective Action
Definition
:Corrective action is the process of rectifying
problems
:ISO 9000:2000 – Action to eliminate the cause
of a detected non-conformity or undesirable
situation
• Steps that are taken to remove the causes of an
existing non-conformity or to make quality
improvements
• When linked to quality, corrective action usually
involves structural, organizational or cultural
change to ensure that such problems do not
recur.
• The contract officer shall investigate the
matter and determine the course of action
which could include: issuing a letter of
assurance, devise a corrective plan or
other remedy allowed or provided for
under the contract
• Usually a Corrective Action Request Form
will be required to be filled up describing
the corrective action detail
 Corrective action procedure

i. Establish and document a system for

investigating the cause of defective products or
process
ii. Establish a system for ensuring that
appropriate action is decided upon and
implemented
iii. Ensure that responsibility for corrective action
is clearly defined
iv. Correct any deficiencies before they can cause
defects in products or process
v. Establish and document a process to
ensure that corrective actions are
implemented in an effective manner
vi. Keep records of defects, the investigation
of their cause and the corrective actions