lm85 86 87 98

LM85 / LM86 / LM87 / LM98
SERVICEGUIDE
Revision History
Please refer to the table below for the updates made on the LM85 / LM86 / LM87 / LM88 / LM89 service guide.
Date Chapter Updates
Service guide files and updates are available on the ACER/CSD web. For more information, refer to http://csd.acer.com.tw
Copyright
© 2010 Packard Bell is a registered trademark of Packard Bell BV. All rights reserved. All other brands and product names are trademarks
or registered trademarks of their respective companies.
PRINTED IN TAIWAN
Contents
Chapter 1: System specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System block diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Block diagram – Discrete model . . . . . . . . . . . . . . . . . . . . . . . . . 5
Block diagram – UMA models . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Hardware specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Chipsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Hard disk drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Optical disc drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Card reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Wireless LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Pointing device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Buttons/indicators/ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
AC adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Chapter 2: System utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

BIOS setup utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Navigating the BIOS setup utility . . . . . . . . . . . . . . . . . . . . . . . 17
BIOS setup utility menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
BIOS recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Creating the Crisis Recovery disk . . . . . . . . . . . . . . . . . . . . . . . 26
Performing a BIOS recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Running the Flash utility: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Clearing a BIOS password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Unlocking the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
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Contents
Chapter 3: Replacing computer components. . . . . . . . . . . . . . . . . . . . . . . . 31

Preventing static electricity discharge . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Preparing the work space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Required tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Preparing the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing the battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Removing the bay cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Adding or replacing memory modules . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Replacing the wireless card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Replacing the hard drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Replacing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Replacing the keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Replacing the palm rest . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Replacing the speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Replacing the power board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Replacing the touchpad board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Replacing the LCD panel assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Replacing the USB board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Replacing the Bluetooth module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Replacing the system board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Replacing the cooling assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Replacing the processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Replacing the DC power jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Replacing the LCD bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Replacing the LCD hinge caps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Replacing the computer lid magnet . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Replacing the webcam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Replacing the LCD panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Replacing the LCD hinge brackets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Replacing the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Replacing the WLAN antennas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Replacing the LCD case . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Diagnosing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
System test procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Testing the optical drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Testing the keyboard or auxiliary input device . . . . . . . . . . . . . 97
Testing the memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Testing the power system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Testing the touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Power-On Self-Test (POST) error message . . . . . . . . . . . . . . . . . . . . . 100
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Index of error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Error codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
No-beep error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Phoenix BIOS beep codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Symptom-to-FRU error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Power management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Keyboard and touchpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Intermittent problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Undetermined problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Chapter 5: Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

System board layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Top view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Bottom view – Discrete model . . . . . . . . . . . . . . . . . . . . . . . . 117
Bottom view – UMA model . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Chapter 6: FRU (Field-Replaceable Unit) list . . . . . . . . . . . . . . . . . . . . . .119

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Exploded diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
FRU list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Appendix A: Test compatible components . . . . . . . . . . . . . . . . . . . . . . . 131

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Microsoft® Windows 7® Compatibility Test . . . . . . . . . . . . . . . . . . . 132
Appendix B: Online support information. . . . . . . . . . . . . . . . . . . . . . . . . 135
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Contents
iv
CHAPTER1
System specifications
• Preface
• Features
• System block diagram
• Hardware specifications
1
CHAPTER 1: System specifications
Preface
Conventions
The following conventions are used in this manual:
Warning
Indicates a potential for personal injury.
Caution
Indicates a potential loss of data or damage to equipment.
Important
Indicates information that is important to know for the proper completion of
a procedure, choice of an option, or completing a task.
General information
Before using this information and the product it supports, read the following general
information.
This service guide provides you with all technical information relating to the basic
configuration decided for Acer’s global product offering. To better fit local market
requirements and enhance product competitiveness, your regional office may have
decided to extend the functionality of a machine (such as add-on cards, modems,
or extra memory capabilities). These localized features are not covered in this
generic service guide. In such cases, contact your regional offices or the
responsible personnel/channel to provide you with further technical details.
When ordering FRU parts: Check the most up-to-date information available on
your regional web or channel. If, for whatever reason, a part number change is
made, it may not be noted in this printed service guide.
Acer-authorized Service Providers: Your Acer office may have a different part
number code to those given in the FRU list of this printed service guide. You must
use the list provided by your regional Acer office to order FRU parts for repair
and service of customer machines.
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Features
Platform
• Processor: Intel® Core™ i3, Intel® Core™ i5, or Intel® Core™ i7
• Core logic: Mobile Intel HM55 Express Chipset
System memory
• DDR3 SO-DIMM
• Data rate supported: 800/1066/1333 MT/s
• Maximum memory: 8 GB (using two 4 GB modules)
Storage subsystem
• Hard disk drive (HDD): 2.5” 9.5 mm industry standard SATA drive
• Optical disc drive (ODD): Blu-ray Disc™ Combo drive or DVD-Super Multi
double-layer drive
• 5-in-1 card reader supports Secure Digital™ (SD), MultiMediaCard (MMC),
®
Memory Stick (MS), Memory Stick PRO™ (MS PRO), xD-Picture Card™
(xD)
Display and graphics

• 17.3" WXGA TFT LCD panel
• LED backlight
• VGA controller:
• Discrete models: ATI Mobility Radeon HD 5470 (Park XT) with 512 MB
DDR3 VRAM or ATI Mobility Radeon HD 5650 (Madison Pro) with 1 GB
DDR3 VRAM
• UMA models: Integrated in the Mobile Intel HM55 Express Chipset
• Supported resolutions
• UMA models: 800×600, 1024×768, 1280×720, 1280×768, 1600×900
• Discrete models: 800×600, 1024×768, 1152×864, 1280×720, 1280×768,
1280×800, 1360×768, 1366×768, 1440×900, 1600×900
• Dual independent display support
• HDMI™ (High-Definition Multimedia Interface) with HDCP (High-bandwidth
Digital Content Protection) support
Audio
• Two built-in stereo speakers
• Built-in microphone on webcam
• Realtek ALC272 codec
• MS-Sound compatible
3
Communication
• Wired LAN: Onboard 10/100/1000 Ethernet support
• WLAN option: Mini Card wireless network adapter
• WPAN option: Bluetooth® 2.1+EDR (Enhanced Data Rate)
• Integrated 1.3 MP webcam
Input devices
• GP8T flat keyboard
• Integrated numeric keypad
• Function keys (the F1 and F2 keys launch the data backup and WLAN
functions respectively)
• Volume control® keys, cursor keys, Internet scroll keys, Social Networks
key, Windows key, Application key
• Multi-touch touchpad with touchpad lock key
I/O ports
• USB (three)
• External display (VGA) port
• Headphone out
• Microphone in
• HDMI™ port with HDCP support
• Ethernet (RJ45)
• DC in jack for AC adapter
Security
• Kensington lock slot
• BIOS-based user, supervisor, and HDD passwords
Operating system
• Microsoft Windows XP
• Microsoft Vista
• Microsoft Windows 7 (Home Basic, Home Premium)
Physical specifications
• Dimensions (W × D × H): 414 × 275 × 27.1/34.3 mm
(16.30 × 10.83 × 1.07/1.35 in)
• Weight:
• Discrete models: 3.07 kg (6.77 lb)
• UMA models: 2.96 kg (6.53 lb)
Environmental requirements
• Operating temperature: 5 to 35 °C (41 to 95 °F)
• Operating humidity (non-condensing): 20% to 80%
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System block diagram

Block diagram – Discrete models
5
Block diagram – UMA models
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Hardware specifications
Processor
Item Specification
Intel Core i3 Intel Core i5 Intel Core i7
330M 350M 430M 520M 540M 620M
Base frequency 2.13 GHz 2.26 GHz 2.26 GHz 2.40 GHz 2.53 GHz 2.66 GHz
Intel Turbo Boost No No Yes, Yes, Yes, Yes,

Technology 2.533 GHz 2.933 GHz 3.066 GHz 3.333 GHz
DMI 2.5 GT/s 2.5 GT/s 2.5 GT/s 2.5 GT/s 2.5 GT/s 2.5 GT/s
Intel Smart 3 MB 3 MB 3 MB 3 MB 3 MB 4 MB
cache
Package type 32 nm 32 nm 32 nm 32 nm 32 nm 32 nm
Thermal design 35 W 35 W 35 W 35 W 35 W 35 W
power
Chipsets
Item Specification
Core logic Mobile Intel HM55 Express Chipset
GPU (only for • ATI Mobility Radeon HD 5470 (Park XT), 512 MB DDR3 VRAM
Discrete models) • ATI Mobility Radeon HD 5650 (Madison Pro), 1G DDR3 VRAM
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BIOS
Item Specification
BIOS chip Winbond W25X16
BIOS version v1.01
Supported protocols • ACPI 1.0b/2.0/3.0 compliance

• PCI 2.2
• System/HDD password
• Security Control
• INT 13H Extensions
• PnP BIOS 1.0a SMBIOS 2.4
• BIOS Boot Specification
• Simple Boot Flag 1.0
• Boot block
• PCI Bus Power Management Interface Specification
• USB Specification 1.1/2.0
• IEEE 1394 1.0
• USB/1394 CD-ROM Boot Up support
• PC Card Standard 1995 (PCMCIA 3.0 Compliant Device)
• IrDA 1.0
• Intel AC97 CNR Specification
• WfM 2.0
• PXE 2.1
• Boot Integrity Service Application Program Interface (BIS) 1.0
• PC99a and Mobile PC2001 Compliant
Setup utility Phoenix SecureCore Setup Utility
BIOS password control Manually set
Memory
Item Specification
Controller Integrated in the Mobile Intel HM55 Express Chipset
Number of DIMM slot 2
Maximum memory 8 GB (using two 4 GB modules)
Data rate 800/1066/1333 MT/s
Supported capacities 1-, 2-, or 4 GB
DIMM type 204-pin DDR3 SO-DIMM
Supported brands Elpida, Hynix, Samsung, Nanya, Kingston
Population rule You can install memory modules in any combination as long as they match the above
specifications.
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Hard disk drive

Item Specification
Form factor 2.5-inch 9.5 mm
Interface SATA 3.0
Supported capacities
160 GB • Seagate Momentus 5400.6 – ST9160314AS

• Toshiba MK1665GSX
• HGST Travelstar 5K500.B – HTS545016B9A300
• WD Scorpio Blue WD1600BEVT



640 GB • Toshiba MK6465GSX

9
Optical disc drive

Item Specification
Type DVD-Super Multi double-layer drive or Blu-ray Disc™ Combo drive
Form factor Slim type
Interface SATA
Tray height (mm)) 12.7 mm
Write/read speed 8x
Supported models – • HLDS GT31N / GT30N

DVD-Super Multi • Panasonic UJ890A
double-layer drive
• PLDS DS-8A4SH
• Sony Optiarc AD-7585H
• Toshiba Samsung TS-L633C
Supported models – • HLDS CT21N

Blu-ray Disc™ • PLDS DS-4E1S
Combo drive
• Sony Optiarc BC-5500H
Card reader
Item Specification
Controller Alcor Micro AU6437 (USB 2.0 Single-LUN Flash Card Reader Controller)
Card compatibility MMC, SD, xD, MS, and MS PRO
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Ethernet
Item Specification
Controller Broadcom NetLink® Gigabit Ethernet Controller (BCM57780)
LAN protocol 10/100/1000 Mbps
LAN connector type RJ-45
Wireless LAN
Item Specification
Model • Atheros Wireless LAN HB93 2x2 BGN (HM) / HB95BG (HM)
• Broadcom Wireless LAN 43225 2x2 BGN (HM)
• Intel Wireless LAN 112BN.HMWG / INT1000HBG / 622AN.HMWG
• Lite-On Wireless LAN HB93 2x2 BGN (HM) WN6602AH / HB97 2x2 BGN (HM)
WN6603AH / BGN WN6603LH(2x2 BGN)
• Realtek RTL8191SE
• QMI Wireless LAN HB93 2x2 BGN (HM) EM306
• WNC Wireless HB93 2x2 BGN (HM)
Form factor PCIe Mini Card
IEEE WLAN standard • IEEE 802.11a

• IEEE 802.11b
• IEEE 802.11g
• IEEE 802.11 Draft-N
Bluetooth
Item Specification
Model • Broadcom BCM2046 (Single-Chip Bluetooth EDR HCI)

• Atheros AR3011 (Single-Chip Bluetooth 2.1 + EDR)
Version Bluetooth 2.1 + EDR
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Audio
Item Specification
Controller Realtek ALC272X (HD Audio / Azalia)
Features • Two built-in stereo speakers

• Built-in microphone on webcam
• MS-Sound compatible
LCD panel
Item Specification
Screen size 17.3

(diagonal, inch)
Type Wide XGA
Backlight LED
Interface LVDS
Brightness (nits) 220
Aspect ratio 16:9
Response time (ms) 8
Optical coating Anti-glare
Supported models • AUO B173RW01

• CMO N173O6-L02
• LG LP173WD1-TLA3
• Samsung LTN173KT01-A01
Webcam
Item Specification
Resolution 1.3 MP
Supported models • Chicony CH9665SN

• Suyin SY9665SN
• Lite-On LT9665AL / LT6AASP
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Keyboard
Item Specification
Controller Winbond KBC773L
Brand Darfon
Features • Integrated numeric keypad

• Function keys (the F1 and F2 keys launch the data backup and WLAN functions
respectively)
• Volume control keys, cursor keys, Internet scroll keys, Social Networks key, Windows®
key, Application key
Pointing device
Item Specification
Model • Synaptics TM00540-005 Touchpad

• ALPS KGDFF0038A Touchpad
Type Multi-touch touchpad with touchpad lock key
Buttons Left/Right
Buttons/indicators/ports
Item Specification
Buttons • Power button

• Launch buttons for data backup and WLAN functions (F1 and F2 keys respectively)
Indicators • Hard drive activity

• WLAN status
• Power status
• Battery charge
Ports • USB (three)

• External display (VGA) port
• Headphone out
• Microphone in
• HDMI™ port with HDCP support
• Ethernet (RJ45)
• DC in jack for AC adapter
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USB
Item Specification
Chipset Mobile Intel HM55 Express Chipset
USB compliancy level 2.0
OHCI USB 1.1 and USB 2.0 host controller
Number of USB ports 3
Location • Two on the left side

• Two on the right side
AC adapter
Item Specification
For models with Intel-integrated or ATI Mobility Radeon HD 5470 (Park XT) graphics controller
19 V, 65 W • Delta ADP-65JH DB
• Lite-On PA-1650-22AC
• Hipro HP-A0652R3B
For models with ATI Mobility Radeon HD 5650 (Madison Pro) graphics controller
19 V, 90 W • Delta ADP-90CD DB
• Lite-On PA-1900-34AR
• Hipro HP-A0904A3
Battery
Item Specification
Capacity 4400 mAh
Pack capacity 6 cells
Type Lithium-ion, 3S2P
Charge time 1.5~2 hours for 0~80%, 3~3.5 hours for 0~99%, 3.5~4 hours for 0~100%
(charge-in-use)
Supported brands Panasonic, Samsung, Sanyo, Simplo, Sony
14
CHAPTER2
System utilities
• BIOS setup utility
• BIOS recovery
• Clearing a BIOS password
• Unlocking the hard drive
15
CHAPTER 2: System utilities
BIOS setup utility

The BIOS setup utility is a hardware configuration program built into the notebook’s
BIOS (Basic Input/Output System). The notebook was shipped already properly
configured and optimized. However, if the user encounters configuration problems,
you may need to run Setup.
To run the BIOS Setup Utility:
1 Turn on the notebook.
If the computer is already turned on, save your data and close all open
applications, then restart the computer.
2 Press F2 when the Press <F2> to enter Setup prompt appears on the bottom
of the screen.
Use the left and right arrow keys to move between selections on the menu
bar.
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Navigating the BIOS setup utility

Use the keys listed in the legend bar on the bottom of the Setup screen to work
your way through the various menu and submenu screens.
To use the BIOS setup utility:
• To choose a menu, use the left  and right  arrow keys.
• To choose an item, use the up  and down  arrow keys.
• To change the value of a parameter, press F5 or F6.
• A plus sign (+) indicates the item has sub-items. Press ENTER to expand this
item.
• To load default settings, press F9.
• To save changes made and close the utility, press F10.
• Press ESC while you are in any of the menu screen to display the Exit menu.
Important
• You can change the value of a parameter if it is enclosed in
square brackets.
• Navigation keys for a particular menu are shown on the bottom
of the screen. Help for parameters are found in the Item Specific
Help part of the screen. Read this information carefully when
making changes to parameter values.
• The screenshots used in this section are for illustration only. The
values displayed may not be the same as those in your computer.
BIOS setup utility menus

The Setup utility has five menus for configuring the various system functions.
These include: Information, Main, Security, Boot, and Exit.
Important
• The screenshots used in this section are for illustration only. The
values displayed may not be the same as those in your computer.
Actual screen information varies by model, installed features, and
location.
• In the descriptive table following each of the screenshot, settings
in boldface are the default settings.
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Information
The Information menu displays a summary of your computer hardware information.
These information are necessary for troubleshooting and may be required when
asking for technical support.
Parameter Description
CPU Type Displays the processor model and speed.
CPU Speed Displays the processor speed.
IDE0 Model Name Displays the model name of the hard drive installed on the
primary IDE master.
IDE0 Serial Number Displays the serial number of the hard drive installed on the
primary IDE master.
ATAPI Model Name Displays the model name of the installed optical drive.
System BIOS Displays system BIOS version.

Version
VGA BIOS Version Displays the VGA firmware version.
KBC Version Displays the keyboard controller version.
Serial Number Displays the system serial number.
Asset Tag Number Displays the system asset tag number
Product Name Displays the official model name of the computer.
Manufacturer Name Displays the name of the computer manufacturer.
UUID Number Displays the computer’s UUID (universally unique identifier).

UUID is an identifier standard used in software construction,
standardized by the Open Software Foundation (OSF) as part
of the Distributed Computing Environment (DCE).
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Main
Use the Main menu to set the system time and date, and other basic options.
Parameter Description Format/Options
System Time Displays the system time. The time is HH:MM:SS

expressed in a 24-hour format. (hour:minute:second)
System Date Displays the system date. MM/DD/YYYY

(month/day/year)
Total Memory Displays the size of system memory detected during boot-up.
Video Memory Displays the size of video memory detected during boot-up.
Quiet Boot Enables or disables the Quiet Boot Disabled

function. Enabled
When enabled, BIOS setup is in graphical
mode and displays only the computer
brand logo during POST and while booting.
When disabled, BIOS setup is in
conventional text mode and displays the
system Summary Screen.
Network Boot When enabled, a remote host with Disabled

appropriate boot image can boot this Enabled
computer. (only works with an Ethernet
device.)
F12 Boot Menu Enables or disables the Boot menu during Disabled
POST. Enabled
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Parameter Description Format/Options
D2D Recovery Enables or disables the D2D Recovery Disabled

function. This function allows the user to Enabled
create a hidden partition on the hard drive
to store the operation system. User can
then use this partition to restore the system
to factory defaults by pressing the Alt+F10
keys during system boot-up.
SATA Mode Select the SATA controller operating mode. AHCI

When set to AHCI (Advanced Host IDE
Controller Interface), the SATA controller
enables its AHCI and RAID features when
the computer boots up.
When set to IDE, the SATA controller
disables its AHCI and RAID functions when
the computer boots up.
Note: If you do not intend to use the AHCI
or RAID features set this parameter to IDE
to speed up the boot-up time.
Security
Use the Security menu option to set system passwords to protect your computer
from unauthorized use.
Parameter Description Option
Supervisor Displays the supervisor password status. Clear

Password Is Set
User Password Is Displays the user password status. Clear

Set
HDD Password Is Displays the hard drive password status. Clear

Set
Set Supervisor Press Enter to set a supervisor password. When set, this password
Password will allow the user to access and change all settings in the Setup
Utility.
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Parameter Description Option
Set User Password Press Enter to set a user password. When set, this password will
restrict a user’s access to the Setup menus. Only the following
menus will be accessible:
• System Time and System Date
• All Exit menu options excluding Load Setup Defaults
Note: A supervisor password must first be set before creating a
user password.
If Password on Boot is enabled, the user must enter the user
password each time the notebook is turned on or wakes from
Sleep.
Set HDD Press Enter to set password for accessing the hard disk drive
Password (HDD) password. It will be required during boot-up or when waking
from hibernation mode.
Password on Boot Referred to as the power-on password. When Disabled

enabled, the user or supervisor password will be Enabled
required to boot up the system.
Note: A supervisor password must first be set
before creating a user password.
Caution
When you are prompted to enter a password, you have three tries
before the system halts. Don’t forget your password.
Setting a password
Note the following reminders before you define a system password:
• The maximum length of password contains 8 alphanumeric characters.
• System passwords are case-insensitive.
• When typing the password, only shaded blocks representing each typed
character are visible.
To set a supervisor password:

1 Press  or  to highlight Set Supervisor Password, then press Enter.
The Set Supervisor Password box opens.
2 Type a password, then press Enter.
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3 Retype the password to verify the first entry, then press Enter.
You will be prompted to save the new password.
4 Press Enter.
5 Press F10 to save the password and close the Setup Utility or you can
proceed to setting a user password.
To set a user password:

1 Press  or  to highlight Set User Password, then press Enter.
The Set User Password box opens.
2 Type a password, then press Enter.
3 Retype the password to verify the first entry, then press Enter.
4 Press Enter.
5 Press F10 to save the password and close the Setup Utility.
Changing a password
To change a password:
1 Press  or  to highlight the Set Supervisor Password or Set User Password
field, then press Enter.
The Set Supervisor Password or Set User Password box opens.
2 Type the current password, then press Enter.

3 Type a new password, then press Enter.
4 Retype the new password to verify the first entry, then press Enter.
5 Press Enter.
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Removing a password
To remove a password:
1 Press  or  to highlight the Set Supervisor Password or Set User Password
field, then press Enter.
The Set Supervisor Password or Set User Password box opens.
2 Type the current password, then press Enter.

3 Press Enter twice without entering anything in the new and confirm password
fields.
You will be prompted to confirm the password removal.
4 Press Enter.
Resetting a password
If you have forgotten the user password, the computer will continue to function
normally but you will have limited access to the Setup utility.
If you have enabled the Password on Boot field and you forget the supervisor
password, you will not be able to boot up the computer. The same thing applies
if you forget the HDD password.
To clear a lost BIOS password (user or supervisor password) you need to short
the clear password hardware gap located on the system board. Go to page 28
for instructions.
To regain access to your computer if you lose the HDD password, you need to
generate a master password and unlock your hard drive. Go to page 29 for
instructions.
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Boot
Use the Boot menu to set the preferred drive sequence in which the Setup utility
attempts to boot the operating system.
To set boot drive sequence:

1 Press  or  to highlight a bootable device.
2 Press F5 or F6 to move the selected device up or down the boot sequence.
3 Press F10 to save the changes you made and close the Setup utility.
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Exit
The Exit menu screen lists options for quitting from the Setup Utility.
Option Description
Exit Saving Changes Saves changes made and closes the Setup utility. Keyboard
shortcut: F10
Exit Discarding Discards changes made and closes the Setup utility.
Changes
Load Setup Default Loads the factory-default settings for all Setup parameters.
Keyboard shortcut: F9
Discard Changes Discards all changes made to the Setup utility and loads
previous configuration settings.
Save Changes Saves all changes made to the Setup utility.
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BIOS recovery
An interruption during a BIOS flash procedure (e.g. a power outage) can corrupt
the BIOS code, which will cause the system to go into an unbootable state. You
need to access and execute the boot block program to reboot the computer and
recover the regular BIOS code.
Caution
Observe the following when performing a BIOS recovery:
• Make sure the battery pack is installed to the system and that
the computer is connected to a UPS unit during the BIOS
recovery and BIOS flash procedures.
• The BIOS crisis recovery disk should be prepared in a computer
running the Windows XP or Windows Vista OS.
Creating the Crisis Recovery disk

To create the Crisis Recovery disk:
1 Prepare a removable USB storage device with a capacity size greater than
10 MB.
Note that all data on the USB storage device will be cleared during the
creation of the crisis disk.
2 Set up a computer running the Windows XP or Windows Vista OS and plug
in the USB storage device into an available USB port.
3 Decompress the Crisis Package Source.
4 Select WINCRIS.exe and then select Run as administrator.
5 Keep the default settings and then click Start button.
6 When the pop-up warning dialog box appears, click OK to create the crisis
disk.
7 Click No if you do not want to create another crisis disk.
8 Eject and reconnect the USB removable storage device, and make sure it
contains the BIOS.wph, MINIDOS.sys, and PHLASH16.exe files.
Performing a BIOS recovery

To perform a BIOS recovery:
1 Shut down the BIOS failed-computer.
2 Connect the USB storage device containing the Crisis Recovery disk files
to the failed computer.
3 Press and hold the Fn+Esc keys (this is the BIOS recovery hotkey), then
press the power button.
The BIOS recovery process begins. When the process is complete the
computer will automatically reboot.
4 Disconnect the USB storage device from the computer.
5 Perform a BIOS flash procedure to update the BIOS firmware.
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Running the Flash utility:

To run the Flash utility:
1 Rename the BIOS file as “XXXXXXX.FD”.
2 Copy the “XXXXXXX.FD” file to a bootable USB device containing the Crisis
Recovery disk files.
3 Turn off the computer.
4 Insert the USB device containing the renamed BIOS file and the Crisis
Recovery disk files to any USB port.
5 Press and hold the Fn+Esc keys (this is the BIOS recovery hotkey), then
press the power button.
6 Release the Fn+Esc keys after POST.
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Clearing a BIOS password

To clear a lost BIOS password (user or supervisor password) you need to short
the clear password hardware gap (G121_G122) located on the system board.
Discrete model UMA model
Gap Default setting Function
G121_G122 Open (normal) Short to clear the user and supervisor

passwords.
To clear a BIOS password:

1 Turn off the notebook and unplug all the peripherals connected to it.
2 Complete the steps in “Removing the battery” on page 36.
3 Complete the steps in “Removing the bay cover” on page 37.
4 If the DM2 slot is occupied, remove the memory module and locate the
G121_G122 gap.
5 Use an electrical conductivity tool to short the two contacts on the hardware
gap together.
6 While resting the tool on the two contacts, plug one end of the AC adapter
into the DC power jack and plug one end to an electrical outlet.
7 Press the power button to turn on the system.
8 After the POST, remove the tool from the hardware gap.
9 If a memory module was removed, reinstall it.
10 Reinstall the battery pack and the bay cover.
11 Turn on the notebook and press F2 during bootup to access the Setup utility.
12 Press F9 to load the system defaults.
13 Press F10 to save the changes you made and close the setup Utility.
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Unlocking the hard drive

To regain access to your computer if you lose the HDD password, you need to
generate a master password and unlock the hard drive.
To unlock a hard drive:
1 Open the computer in a DOS environment.
2 Type the following command:
A\> unlock6 XXXXX 00
3 Press Enter to display the command options.
4 Select option 2 (upper case ASCII code), then press Enter.
5 Write down the generated master password.
6 Reboot the computer.
7 In the HDD password prompt, type the master password generated in step 5,
then press Enter.
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CHAPTER3
Replacing computer components
• Preventing static electricity • Replacing the Bluetooth

discharge module
• Preparing the work space • Replacing the system board
• Required tools • Replacing the cooling
• Preparing the computer assembly
• Removing the battery • Replacing the processor
• Removing the bay cover • Replacing the DC power jack
• Adding or replacing memory • Replacing the LCD bezel
modules • Replacing the LCD hinge caps
• Replacing the wireless card • Replacing the computer lid
• Replacing the hard drive magnet
• Replacing the optical drive • Replacing the webcam
• Replacing the keyboard • Replacing the LCD panel
• Replacing the palm rest • Replacing the LCD hinge
brackets
• Replacing the speakers
• Replacing the microphone
• Replacing the power board
• Replacing the WLAN
• Replacing the touchpad board antennas
• Replacing the LCD panel • Replacing the LCD case
assembly
• Replacing the USB board\
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CHAPTER 3: Replacing computer components
Preventing static electricity discharge

Warning
To avoid exposure to dangerous electrical voltages and moving
parts, turn off your computer, remove the battery, and unplug the
power cord and network cable before opening the case.
Warning
To prevent risk of electric shock, do not insert any object into the
vent holes of the computer.
Important
Before performing maintenance on the computer, you should read
and understand the information in this section.
The components inside your computer are extremely sensitive to static electricity,
also known as electrostatic discharge (ESD).
Before performing maintenance on the computer, follow these guidelines:
• Avoid static-causing surfaces such as carpeted floors, plastic, and packing
foam.
• Remove components from their antistatic bags only when you are ready to
use them. Do not lay components on the outside of antistatic bags because
only the inside of the bags provide electrostatic protection.
• Always hold components by their edges. Avoid touching the edge
connectors. Never slide components over any surface.
• Wear a grounding wrist strap (available at most electronics stores) and attach
it to a bare metal part of your workbench or other grounded connection.
• Touch a bare metal surface on your workbench or other grounded object.
Tape
Some of the procedures in this guide involve removing tape that secures cables
or components. Two types of tape are used in this computer:
• Mylar, non-conductive tape is typically transparent, with a red or brown tint.
• Conductive tape is typically grey or silver in color.
If the existing tape cannot be reused, replace it with the same type. Make sure
the replacement tape is of the non-ESD generating kind. Do not use cellophane
tape.
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Preparing the work space

Before performing maintenance on the computer, make sure that your work space
and the computer are correctly prepared.
• Wear a grounding (ESD) wrist strap, and use a grounded or dissipative work
mat.
• Use a sturdy table. Make sure that the table top is wide enough to hold each
component as you remove it.
• Ensure that clear lighting condition is available to make part identification
easier.
• Keep your work surface free from clutter and debris that may damage
components.
• Use a magnetized screwdriver for removing screws.
• When removing components that are attached to the computer by a cable,
unplug the cable before removing the screws, when possible, to avoid
damaging the cable.
• As you remove components and screws, lay them toward the rear of your
work surface (behind the computer) or far enough to the side that your arms
will not accidentally brush them onto the floor.
• To help keep track of screws, try the following:
– Place each component’s screws in their own section of a parts sorter.
– Place each component’s screws next to the component on your work
surface.
– Print the first page of each task, then place the page toward the rear of
your work surface. As you remove screws, place the screws in their
respective section on the page.
– After loosening screws that are deeply recessed in a hole (for example,
on the bottom of the base assembly), you can leave the screws in the
holes if you place small pieces of masking tape over the hole openings.
When reassembling the component, just remove the tape and tighten
the screws.
– When you place flat-headed screws on the work surface, stand them
on their heads to prevent the screws from rolling off the table.
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Required tools
To disassemble the computer, you need the following tools:
• Wrist grounding strap (for ESD prevention)
• Conductive mat (for ESD prevention)

v
• Flat screwdriver
v
• Phillips screwdriver
v
• Non-marring plastic scribe

v
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Preparing the computer

To prepare the computer for maintenance:
1 Make sure that the optical disc drive is empty.
2 Turn off the power to the computer and all peripherals.
3 Close the LCD panel.
4 Disconnect the AC adapter.
5 Disconnect the network cable and all peripheral devices connected to the
computer.
6 If there is a memory card on the card reader slot, remove it.
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Removing the battery

To remove the battery:
1 Turn the computer over so the base is facing up.
2 Slide the battery lock to the unlock position.
3 Slide the battery latch all the way through to release the battery, and then
remove the battery from its bay.
Note
The battery is highlighted with a yellow circle in the above image.
Follow local regulations for battery disposal.
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Removing the bay cover

To remove or replace components located on the lower bay, you need to remove
the bay cover first.
Tools you need to complete this task:
Phillips #0 screwdriver Non-marring plastic scribe
To remove the bay cover:

1 Complete the steps in “Preparing the computer” on page 35.
3 Turn the computer over so the base is facing up.
4 Loosen the bay cover screws (these screws cannot be removed).
5 Insert a non-marring plastic scribe on the cover’s notch to disengage the

cover from the computer, and then remove the cover.
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Adding or replacing memory modules

Important
Use only memory modules designed for this Packard Bell computer.
To add or replace memory modules:

3 Remove the bay cover by performing steps 4 and 5 of the “Removing the
bay cover” procedure on page 37.
4 If you are replacing a memory module, go to step 5.
If you installing an additional memory module, go to step 6.
5 Use a non-marring plastic scribe to push out the latches on both sides of
the memory slot until the module tilts upward, and then remove the module.
6 Insert the new memory module at a 30° angle into an empty memory slot,
and then press it down until it clicks into place.
The module is keyed so it can only be inserted in one direction. If the module
does not fit, make sure that the notch in the module lines up with the tab in
the memory slot.
7 Reinstall the bay cover.
8 Reinstall the battery.
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Replacing the wireless card

Screws removed during this task:
• 1 black M2×4 (wireless card to system board)
To replace the wireless card:

4 Detach the bar code sticker covering the antenna cables.
5 Unplug the antenna cables. Note which color cable corresponds to each of
the connectors.
Important
The number of antenna cables varies depending on the type
of wireless card installed on the computer. IEEE 802.11n
cards typically have three antenna cables. Other types of
wireless cards usually have only two antenna cables.
6 Move the antenna cables away from the wireless card screw.
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7 Remove the screw securing the wireless card.
8 Pull the card out of the slot.
9 Insert the new wireless card at a 30° angle into the empty Mini Card slot.
The card is keyed so it can only be inserted in one direction. If the card does
not fit, make sure that the notch in the card lines up with the tab in the card
slot.
10 Secure the new wireless card with the screw removed in step 7.
11 Reconnect the antenna cables to the connectors.
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Replacing the hard drive

• 2 chrome M3×4 (hard drive bracket)
To replace the hard drive:

4 Grasp the black mylar tab and use it to disengage the hard drive from its
connector, and then remove the drive from its compartment.
5 If your new hard drive already includes the hard drive bracket, go to step 8.
If you need to use the bracket from the old hard drive, go to step 6.
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6 Remove the screws that secure the hard drive bracket, and then detach the
bracket from the drive.
7 Place the bracket on the new drive and secure it with the two screws
removed in step 6.
8 Slide the new hard drive into the hard drive compartment and make sure
it’s properly engaged to the SATA1 connector.
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Replacing the optical drive

• 1 black M2.5×6 (optical drive to system board)
• 1 chrome M2×3 (optical drive bracket)
To replace the optical drive:

4 Remove the optical drive screw.
5 If a wireless LAN card is installed on the MINI1 slot, disconnect the antenna
cables.
6 Use a non-marring plastic scribe to carefully push the optical drive out of
the drive bay, and then slide the drive out.
43
7 If your new optical drive already has it’s own bracket and bezel, go to step 12.
If you need to use the bracket and bezel from the old optical drive, perform
steps 8–11 as necessary.
8 Detach the bezel from the old optical drive.
9 Remove the screw that secures the optical drive bracket.
10 Attach the bezel to the new optical drive.

11 Attach the bracket to the new optical drive and secure it with the screw
removed in step 9.
12 Slide the new optical drive into the drive bay and make sure it’s properly
engaged to the ODD1 connector.
13 Secure the new drive to the system board with the screw removed in step 4.
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Replacing the keyboard

Flat screwdriver or Non-marring plastic scribe
To replace the keyboard:

Caution
The keyboard is connected to the computer through the keyboard
cable. Disconnect this cable first before pulling the keyboard away
from the palm rest.
3 Use a plastic flat screwdriver or a non-marring plastic scribe to push the

latches on the top side of the keyboard.
4 Lift the back edge of the keyboard slightly, then carefully slide it toward the
LCD panel to release the keyboard retaining tabs from the palm rest (a). Lay
the keyboard on the palm rest to access the keyboard cable (b).
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5 Detach the left and right edge of the tape protecting the keyboard cable (a).
Open the keyboard cable connector (b) and disconnect the cable (c).
Note
You don’t need to detach the protective tape from the
keyboard cable, only from the system board.
6 Insert the retaining tabs of the new keyboard into the slots located on the
top side of the touchpad area.
7 Insert the keyboard cable to its system board connector, and then close the
clip to lock the cable in place.
8 Secure the keyboard cable protective tape to the system board.
9 Gently press the keyboard down until it lays flat all the way across.
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Replacing the palm rest

Phillips #0 screwdriver
• 17 black M2.5×6
(palm rest to base enclosure)
• 5 black M2×3 (palm rest to base enclosure on the battery

bay)
• 3 chrome M2×4 (left and right speakers)
• 1 chrome M2×3 (left speaker)
• 1 black M2×3 (power board to palm rest)
To replace the palm rest:

4 Remove the optical drive screw.
47
5 Remove the screws securing the palm rest to the base enclosure.
6 Turn the computer over so the palm rest is facing up.

7 Remove the keyboard by performing steps 3–5 of the “Replacing the
keyboard” procedure on page 45.
8 Disconnect the power board, speaker, and touchpad cables from the system
board.
9 Use a small flat-blade screwdriver to pry loose the palm rest from the base
enclosure. Start on the card reader slot location, and then work your way
to the right and left sides. Close the LCD panel then work on the top edge.
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10 Lift the palm rest assembly from the base enclosure.
11 Remove the speakers from the old palm rest by performing steps 4–6 of the
“Replacing the speakers” procedure on page 50.
12 Remove the power board (and its cable) from the old palm rest by performing
steps 6–8 of the “Replacing the power board” procedure on page 52.
13 Install the power board (and its cable) on the new palm rest by performing
steps 9–11 of the “Replacing the power board” procedure on page 52.
14 Install the speakers on the old palm rest by performing steps 7–8 of the
“Replacing the speakers” procedure on page 50.
15 Place the new palm rest assembly on top of the base enclosure. Make sure
the power board, speaker, and touchpad cable connectors are not caught
on the underside of the assembly. Press the assembly on all sides until it
snaps into place.
16 Reconnect the power board, speaker, and touchpad cables to their
respective system board connectors.
17 Secure the palm rest assembly with the screws removed in steps 4 and 5.
18 Reinstall the keyboard by performing steps 6–9 of the “Replacing the
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Replacing the speakers

• 17 black M2.5×6

bay)
• 3 chrome M2×4 (left and right speakers)
• 1 chrome M2×3 (left speaker)
To replace the speakers:

3 Remove the palm rest by performing steps 3–10 of the “Replacing the palm
rest” procedure on page 47.
4 Turn the palm rest over so that its underside is facing up.
5 Loosen the speaker screws.
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6 Detach the end of the black border tape securing the speaker cable (a), and
then remove the speakers from the palm rest (b).
7 Position the new speakers on the palm rest, and then tighten the screws.
8 Secure the speaker cable underneath the black border tape as shown in
step 6.
9 Reinstall the palm rest by performing steps 15–17 of the “Replacing the palm
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Replacing the power board

• 17 black M2.5×6

bay)
• 1 black M2×3 (power board to palm rest)
To replace the power board:

5 Note the orientation of the power board for later reference in installing the
new power board.
6 Remove the power board screw.
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7 Detach the power board from the palm rest, then turn it over to access the
power board cable connector.
Note
A circuit board that is >10 cm2 has been highlighted with a yellow
rectangle as shown in the above image. Follow the local regulations
for disposing this type of circuit board.
8 Disconnect the power board cable.
9 Connect the power board cable to the new power board.

10 Observing the same orientation as the old power board, place the new board
on the palm rest.
11 Secure the power board with the screw removed in step 6.
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Replacing the touchpad board

• 17 black M2.5×6

bay)
To replace the touchpad board:

5 Disconnect the touchpad board cable.
6 Detach the touchpad cable from the touchpad board but not from the palm
rest.
7 Note the orientation of the touchpad board for later reference in installing
the new touchpad board.
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8 Insert a small flat-blade screwdriver or non-marring scribe between the

touchpad board and the palm rest’s underside, and carefully pry the board
loose.
Note
9 Observing the same orientation as the old touchpad board, secure the new
board on the palm rest.
10 Insert the touchpad cable to the touchpad board cable connector, and then
close the clip to lock the cable in place.
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Replacing the LCD panel assembly

• 17 black M2.5×6

bay)
• 2 black M2.5×6 (LCD panel assembly to base enclosure)
To replace the LCD panel assembly:

4 If the computer has a wireless card installed, disconnect the antenna cables
from the card.
6 Disconnect the LCD and microphone cables from the system board.
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7 Release the LCD and microphone cables from the base enclosure.
If the computer has a wireless card installed, note the antenna cable routing
for later reference. Release the antenna cables from the base enclosure,
and then pull them out from underneath the computer.
8 Remove the LCD panel hinge screws.
9 Lift the LCD panel assembly up and away from the computer.
57
10 Position the new LCD panel assembly on the computer, and then secure it
with the hinge screws removed in step 8.
11 If the computer has a wireless card installed, refer to the antenna cable
routing note made on step 7 and secure the antenna cables to the base
enclosure before pulling the ends downward to the wireless card
compartment.
12 Secure the LCD and microphone cables to the base enclosure and reconnect
them to the system board.
15 Close the LCD panel and turn the computer over so the base is facing up.
16 If the computer has a wireless card installed, reconnect the antenna cables.
17 Reinstall the bay cover
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Replacing the USB board

• 17 black M2.5×6

bay)
• 1 black M2.5×6 (USB board to base enclosure)
To replace the USB board:

4 Disconnect the USB board cable from the USB board.
59
5 Remove the USB board screw.
6 Remove the USB board from the base enclosure.
Note
7 Place the new USB board in the base enclosure and secure it with the screw
removed in step 5.
8 Connect the USB board cable to the new USB board.
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Replacing the Bluetooth module

• 17 black M2.5×6

bay)
To replace the Bluetooth module:

4 Disconnect the USB board cable from the USB board.
5 Push the two tabs securing the Bluetooth module, and then remove the
module from its location.
61
7 Disconnect the cooling fan cable from its system board connector.
UMA model Discrete model
8 Following the screw sequence indicated in below pictures, loosen the captive
screws securing the cooling assembly.
9 Remove the cooling assembly from the system board.
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10 Lay the cooling assembly down with the bottom side up to avoid tainting your
work space with thermal grease.
11 Moisten a soft cloth with isopropyl alcohol and clean the processor die to
remove any thermal grease residue. Wipe the die surface several times to
make sure that no particles or dust contaminants are evident. Allow the
alcohol to evaporate before continuing.
Caution
Do not touch the contact surface of the new cooling assembly nor
the processor die as this may leave dead skin cells or oils from your
finger that can result in poor thermal grease performance.
12 Apply just enough thermal grease to evenly coat the surface of the processor
die.
13 Place the new cooling assembly on the system board and tighten its captive
screws to secure it in place. Observe the screw sequence number indicated
beside each screw.
14 Reconnect the cooling fan cable to its system board connector.
15 Reinstall the system board by performing steps 16–18 of the “Replacing the
system board” procedure on page 63.
19 Reinstall the optical drive by performing steps 12 and 13 of the “Replacing
the optical drive” procedure on page 43.
20 Reinstall the hard drive by performing step 8 of the “Replacing the hard drive”
procedure on page 41.
21 If you have disconnected any wireless antennas, reconnect them now.
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Replacing the processor

Flat screwdriver Non-marring plastic scribe
Additional materials you need to complete this task:

• Soft cloth and isopropyl alcohol; or alcohol pad
• Thermal grease
• 17 black M2.5×6

bay)
• 1 black M2.5×6 (system board to base enclosure)
To replace the processor:

3 Remove the cooling assembly by performing steps 3–10 of the “Replacing
the cooling assembly” procedure on page 67.
4 Use a flat-blade screwdriver to turn the processor lock screw to the unlock
position.
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5 Hold the old processor by its edges and carefully remove it from its socket.
6 Align pin 1 of the new processor (indicated by the gold arrow on the corner
of the processor) with the beveled corner of the processor socket. The
processor will easily fit into the socket if you oriented it properly.
7 Use a flat-blade screwdriver to turn the lock screw to the lock position to
secure the processor in place.
8 Reinstall the cooling assembly by performing steps 11–14 of the “Replacing
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Replacing the cooling assembly


• Thermal grease
• 17 black M2.5×6

bay)
To replace the cooling assembly:

4 If the computer has a wireless card installed, disconnect the antenna cables
from the card.
5 Remove the system board by performing steps 6–13 of the “Replacing the
6 Turn the system board over to access the cooling fan cable.
67
7 Disconnect the cooling fan cable from its system board connector.
8 Following the screw sequence indicated in below pictures, loosen the captive
screws securing the cooling assembly.
9 Remove the cooling assembly from the system board.
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10 Lay the cooling assembly down with the bottom side up to avoid tainting your
work space with thermal grease.
11 Moisten a soft cloth with isopropyl alcohol and clean the processor die to
remove any thermal grease residue. Wipe the die surface several times to
make sure that no particles or dust contaminants are evident. Allow the
alcohol to evaporate before continuing.
Caution
Do not touch the contact surface of the new cooling assembly nor
the processor die as this may leave dead skin cells or oils from your
finger that can result in poor thermal grease performance.
12 Apply just enough thermal grease to evenly coat the surface of the processor
die.
13 Place the new cooling assembly on the system board and tighten its captive
screws to secure it in place. Observe the screw sequence number indicated
beside each screw.
14 Reconnect the cooling fan cable to its system board connector.
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Replacing the processor

Flat screwdriver Non-marring plastic scribe

• Thermal grease
• 17 black M2.5×6

bay)
To replace the processor:

3 Remove the cooling assembly by performing steps 3–10 of the “Replacing
4 Use a flat-blade screwdriver to turn the processor lock screw to the unlock
position.
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5 Hold the old processor by its edges and carefully remove it from its socket.
6 Align pin 1 of the new processor (indicated by the gold arrow on the corner
of the processor) with the beveled corner of the processor socket. The
processor will easily fit into the socket if you oriented it properly.
7 Use a flat-blade screwdriver to turn the lock screw to the lock position to
secure the processor in place.
8 Reinstall the cooling assembly by performing steps 11–14 of the “Replacing
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Replacing the DC power jack

• 1 black M2×4 (wireless card to system board)
• 17 black M2.5×6

bay)
To replace the system board:

4 Disconnect the old DC power jack cable from the system board by performing
steps 5–13 of the “Replacing the system board” procedure on page 63.
5 Detach the DC power jack from base enclosure.
6 Position the new DC power jack on the base enclosure.
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73
Replacing the LCD bezel

• 17 black M2.5×6

bay)
• 2 black M2.5×6 (LCD bezel to LCD hinge)
To replace the LCD front panel:

3 Remove the LCD panel assembly by performing steps 5–9 of the “Replacing
the LCD panel assembly” procedure on page 56.
4 Use a plastic flat screwdriver to remove the rubber inserts covering the LCD
bezel screws.
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5 Remove the LCD bezel screws.
6 Carefully pry loose the bottom side LCD bezel (a), and then remove the hinge
caps (b).
7 Use a flat screw driver to carefully pry loose the LCD bezel from the LCD
case. Start on the bottom side (a), continue to the left and right sides (b),
and finally the top side (c).
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8 Place the new bezel on top of the LCD case.

9 If a webcam is installed, make sure the webcam lens is aligned with the
camera peephole on the LCD bezel.
10 Make sure that the LCD cable is properly routed on the LCD case. The same
goes for the webcam, microphone, and WLAN antenna cables if these
components are available.
11 Position the LCD hinge caps on the lower corners of the LCD bezel.
12 Press the LCD bezel on all sides until it snaps into place.
Make sure that there is no gap the between the LCD bezel and the LCD case.
13 Secure the LCD bezel with screws removed in step 5, then cover the screws
with the rubber inserts removed in step 4.
14 Reinstall the LCD panel assembly by performing steps 10–12 of the
“Replacing the LCD panel assembly” procedure on page 56.
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Replacing the LCD hinge caps

• 17 black M2.5×6

bay)
To replace the LCD hinge caps:

3 Remove the LCD panel assembly by performing steps 5–9 of the “Replacing
the LCD panel assembly” procedure on page 56.
4 Remove the LCD hinge caps by performing steps 4–6 of the “Replacing the
LCD bezel” procedure on page 74.
5 Position the new LCD hinge caps on the lower corners of the LCD bezel,
then press down on the bottom side of the bezel.
6 Complete the LCD bezel reinstallation by performing steps 12 and 13 of the
“Replacing the LCD bezel” procedure on page 74.
7 Secure the LCD bezel with screws removed in step 5 of the “Replacing the
LCD bezel” procedure on page 74.
8 Cover the screws with the rubber inserts removed in step 4 of the “Replacing
the LCD bezel” procedure on page 74.
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Replacing the computer lid magnet

• 17 black M2.5×6

bay)
To replace the computer lid magnet:

3 Remove the LCD bezel by performing steps 3–7 of the “Replacing the LCD
bezel” procedure on page 74.
4 Detach the tape protecting the computer lid magnet.
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5 Remove the computer lid magnet from the LCD bezel.
6 Position the new computer lid magnet on the LCD bezel and cover it with
the protective tape removed in step 4.
7 Reinstall the LCD bezel by performing steps 8–13 of the “Replacing the LCD
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Replacing the webcam

• 17 black M2.5×6

bay)
To replace the webcam:

3 Remove the LCD bezel by performing steps 3– of the “Replacing the LCD
4 Disconnect the webcam cable, and then remove the old webcam from the
LCD case.
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5 Position the new webcam on the top side of the LCD case and connect the
webcam cable.
81
Replacing the LCD panel

• 17 black M2.5×6

bay)
• 6 chrome M2.5×4 (LCD hinge brackets to LCD case)
• 6 black M2×3 (LCD hinge brackets to LCD panel)
To replace the LCD panel:

3 Remove the LCD bezel by performing steps 3– of the “Replacing the LCD
4 If a webcam is installed, disconnect the webcam cable.
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5 Release the LCD cable from the LCD case. The same goes for the
microphone and WLAN antenna cables if these components are available.
6 Remove the screws securing the LCD hinge brackets to the LCD case.
7 Remove the LCD panel from the LCD case.
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8 Lay the LCD on its front side to access the LCD cable.
9 Detach the LCD cable from the LCD panel.
10 Disconnect the LCD cable from the LCD PCB.
11 Remove the screws securing the LCD hinge brackets to the LCD panel.
12 Attach the LCD hinge brackets and the LCD cable to the new LCD panel.
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13 Place the new LCD panel on the LCD case and secure it with the screws
removed in step 6.
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Replacing the LCD hinge brackets

• 17 black M2.5×6

bay)
• 6 black M2×3 (LCD hinge brackets to LCD panel)
To replace the LCD hinge brackets:

3 Remove the LCD panel by performing steps 3–7 of the “Replacing the LCD
panel” procedure on page 82.
4 Remove the screws securing the LCD hinge brackets to the LCD panel.
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5 Secure the new LCD hinge brackets to the LCD panel using the screws
removed in the previous step.
6 Reinstall the LCD panel by performing step 13 of the “Replacing the LCD
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Replacing the microphone

• 17 black M2.5×6

bay)
To replace the microphone:

4 Release the microphone cable from the adhesive tabs securing it.
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5 Remove the microphone from the LCD case.
6 Place the new microphone on the LCD case and secure its cable on the
adhesive tabs.
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Replacing the WLAN antennas

• 17 black M2.5×6

bay)
• 1 black M2.5×3 (Right antenna bracket to LCD case)
To replace the WLAN antennas:

4 Release the antenna cables from their LCD case latches.
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5 Remove the screw securing the right antenna bracket to the LCD case.
6 Detach the tapes securing the WLAN antennas to the LCD case.
7 Remove the WLAN antennas from the LCD case.
8 Position the new WLAN antennas on the LCD case, and then secure them
using the tapes detached in step 6.
9 Secure the right antenna bracket with the screw removed in step 5.
10 Route new WLAN antennas on the side latches of the LCD case.
91
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Replacing the LCD case

• 17 black M2.5×6

bay)
To replace the LCD case:

4 If you are going to use the same webcam, microphone and wireless antennas
(if available), remove these items from the old LCD case and attach them
to the new one. Refer to the related replacement procedure on previous
pages for instructions.
5 Reinstall the LCD panel on the new LCD case by performing step 13 of the
“Replacing the LCD panel” procedure on page 82.
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CHAPTER4
Troubleshooting
• Diagnosing problems
• System test procedures
• Power-On Self-Test (POST) error message
• Index of error messages
• Phoenix BIOS beep codes
• Symptom-to-FRU error messages
• Intermittent problems
• Undetermined problems
95
CHAPTER 4: Troubleshooting
Diagnosing problems
Use the following procedure as a guide for diagnosing notebook problems.
Important
The diagnostic tests are intended to test only Acer products. Non-Acer
products, prototype cards, or modified options can give false errors and invalid
system responses.
1 Obtain the failing symptoms in as much detail as possible.

2 Verify the symptoms by attempting to re-create the failure by running the
diagnostic test or by repeating the same operation.
3 Use the following table with the verified symptom to determine which page
to go to.
Symptoms (Verified) Go To
Power failure. (The power indicator does “Testing the power system” on page 98
not go on or stay on.)
POST does not complete. No beep or n

“Power-On Self-Test (POST) error
error codes are indicated. message” on page 100
n
“Undetermined problems” on page 113
POST detects an error and displayed “Index of error messages” on page 101
messages on screen.
Other symptoms (LCD display problems “Power-On Self-Test (POST) error message”
or others). on page 100
Symptoms cannot be re-created n

Use the customer-reported symptoms and
(intermittent problems). go to “Power-On Self-Test (POST) error
message” on page 100
n
“Intermittent problems” on page 112
n
“Undetermined problems” on page 113
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System test procedures

Testing the optical drive
Use the following procedure to isolate a problem in an optical drive controller,
driver, or drive.
Important
Make sure that the CD-ROM does not have any label attached to it. The
label can cause damage to the drive or can cause the drive to fail.
To test the optical drive:

1 Boot from the diagnostics diskette and start the diagnostics program.
2 Run the CD-ROM Test and see if the test completes successfully.
3 Follow the instructions in the message window.
If an error occurs, reconnect the connector on the system board.
If the error still remains:
4 Reconnect the external optical drive to a USB jack.
5 Replace the external optical drive.
6 Replace the system board.
Testing the keyboard or auxiliary input device

If the internal keyboard does not work or an unexpected character appears, make
sure that the flexible cable extending from the keyboard is correctly seated in the
connector on the system board. If the keyboard cable is connected correctly, run
the Keyboard Test.
Important
Disconnect any external keyboards before testing the built-in keyboard.
If the tests detect a keyboard problem, do the following one at a time.

To correct the problem:
1 Reconnect the keyboard cable to the system board.
2 Replace the keyboard.
Important
Do not replace a non-defective FRU.
The following auxiliary input devices are supported by this notebook:

• Numeric keypad
• External keyboard
If any of these devices do not work, reconnect the cable connector and repeat
the failing operation.
97
Testing the memory

Memory errors can stop your programs, show error messages on the screen, or
hang the system.
To test the memory:
1 Boot from the diagnostics diskette and start the diagnostics program.
2 Run the Memory Test and see if the test completes successfully.
3 Press F2 in the test items.
4 Follow the instructions in the message window.
Important
Make sure that each memory card is fully installed into the connector.
A loose connection can cause an error.
Testing the power system

To test for a power problem:
• Turn on the notebook using each of the following power sources:
• Remove the battery pack, connect the power adapter, then make sure
that the notebook turns on using AC power.
• Disconnect the power adapter, install a charged battery pack, then make
sure that power is supplied by the battery pack.
If you suspect a power problem, complete the appropriate power supply check:
• “Check the power adapter” on page 98
• “Check the battery pack” on page 99
Check the power adapter

Unplug the power adapter cable from the notebook and measure the output
voltage at the power adapter cable plug. See the following figure.
Pin 1: +19 to +20.5V

Pin 2: 0V, Ground
• If the voltage is not correct, replace the power adapter.

• If the voltage is within the range, do the following:
• Replace the system board.
• If the problem is not corrected, see “Undetermined problems” on page
113.
• If the power-on indicator does not light up, check the power adapter’s
power cord for correct continuity and installation.
• If the operational charge does not work, see “Check the battery pack”
on page 99.
Important
An audible noise from the power adapter does not always indicate
a defect.
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Check the battery pack

To check the battery pack using software:
1 Open Power Management in the Windows Control Panel.
2 In Power Meter, make sure that the parameters shown for Current Power
Source and Total Battery Power Remaining are correct.
3 Repeat the steps 1 and 2, for both battery and adapter. This helps you identify
first the problem is on recharging or discharging.
To check the battery pack using hardware:

1 Turn off the notebook.
2 Remove the battery pack and measure the voltage between battery terminals
1 (+) and 6 (ground).
3 If the voltage is still less than 7.5 Vdc after recharging, replace the battery.
Important
To check the battery charge operation, use a discharged battery pack or a
battery pack that has less than 50% of the total power remaining when installed
in the notebook.
If the battery status indicator does not light up, remove the battery pack and let
it return to room temperature. Re-install the battery pack.
If the charge indicator still does not light up, replace the battery pack. If the charge
indicator still does not light up, replace the DC/DC charger board.
Testing the touchpad

If the touchpad doesn’t work, do the following actions one at a time to correct the
problem.
To test the touchpad:
1 Reconnect the touchpad cables.
2 Replace the touchpad.
Important
After you use the touchpad, the pointer may drift on the screen for a short time.
This self-acting pointer movement can occur when a slight, steady pressure is
applied to the touchpad pointer. This symptom is not a hardware problem. No
service actions are necessary if the pointer movement stops in a short period of
time.
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Power-On Self-Test (POST) error

message
The POST error message index lists the error message and their possible causes.
The most likely cause is listed first.
Important
Perform the FRU replacement or actions in the sequence shown in the
FRU/Action column. If the FRU replacement does not solve the problem, put the
original part back in the notebook. Do not replace a non-defective FRU.
This index can also help you determine the next possible FRU to be replaced when
servicing a notebook.
If the symptom is not listed, see “Undetermined problems” on page 113.
The following lists the error messages that the BIOS displays on the screen and
the error symptoms classified by function.
Important
Most of the error messages occur during POST. Some of them display
information about a hardware device, such as the amount of memory installed.
Others may indicate a problem with a device, such as the way it has been
configured.
Important
If the system fails after you make changes in the BIOS Setup Utility menus,
reset the notebook, enter Setup, and install Setup defaults or correct the error.
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Index of error messages

Error codes
Error Codes Error Messages
006 Equipment Configuration Error

Causes:
1. CPU BIOS Update Code Mismatch
2. IDE Primary Channel Master Drive Error
(The causes are shown before “Equipment Configuration Error”)
010 Memory Error at xxxx:xxxx:xxxxh (R:xxxxh, W:xxxxh)
070 Real Time Clock Error
071 CMOS Battery Bad
072 CMOS Checksum Error
110 System is disabled. An incorrect password was entered.
<No error code> Battery is critically low. In this situation BIOS issues four short beeps, then shuts the system
down. No message is displayed.
<No error code> Temperature is critically high. In this situation BIOS shuts the system down. No message is
displayed.
Error messages
Error Messages FRU/Action Sequence
Failure Fixed Disk n

Reconnect the hard disk drive connector.
n
Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
n
Test or replace the hard disk drive.
n
Test or replace the system board.
Stuck Key See “Testing the keyboard or auxiliary input device” on page 97.
Keyboard error See “Testing the keyboard or auxiliary input device” on page 97.
Keyboard Controller Failed See “Testing the keyboard or auxiliary input device” on page 97.
Keyboard locked - Unlock key switch Unlock the external keyboard.
Monitor type does not match CMOS - Run Setup Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot the
notebook.
Shadow RAM Failed at offset: nnnn n

Test or replace the BIOS ROM.
n
System RAM Failed at offset: nnnn n

Test or replace the SO-DIMM.
n
Extended RAM Failed at offset: nnnn n

n
System battery is dead - Replace and run Setup Test or replace the CMOS battery, run the BIOS Setup Utility to
reconfigure system time, then reboot the system.
System CMOS checksum bad - Default Test or replace the CMOS battery, run the BIOS Setup Utility to
configuration used reconfigure system time, then reboot the system.
101
System timer error n Test or replace the CMOS battery, run the BIOS Setup Utility to
n
Real time clock error n

Test or replace the CMOS battery, run the BIOS Setup Utility to
n
Previous boot incomplete - Default configuration n

used the notebook.
n Test or replace the CMOS battery, run the BIOS Setup Utility to
n
Memory size found by POST differed from n

CMOS the notebook.
n
n
Diskette drive A error n

Make sure that the drive is defined with the proper diskette type in the
BIOS Setup Utility.
Incorrect Drive A type - run SETUP Make sure that the drive is defined with the proper diskette type in the
BIOS Setup Utility
System cache error - Cache disabled Test or replace the system board.
CPU ID: Test or replace the system board.
DMA Test Failed n

n
Software NMI Failed n

n
Fail-Safe Timer NMI Failed n

n
Device Address Conflict n

the notebook.
n
n
Allocation Error for device n

the notebook.
n
n Test or replace the system board.
Failing Bits: nnnn n Test or replace the SO-DIMM.

n
n
Fixed Disk n None
Invalid System Configuration Data n

n
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I/O device IRQ conflict n Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
the notebook.
n
n
Operating system not found n

Run the BIOS Setup Utility and see if fixed disk and drive A: are
properly identified.
n Test or replace the diskette drive
n
Test or replace the hard disk drive
n
Test or replace the system board
No-beep error messages

No-beep Error Messages FRU/Action in Sequence
No beep, power-on indicator turns off and LCD n

Test the power source (battery pack and power adapter). See “Testing
is blank. the power system” on page 98.
n Make sure that every connector is connected tightly and correctly.
n
Reconnect the SO-DIMM.
n
Test or replace the LED board.
n
No beep, power-on indicator turns on and LCD n

is blank. the power system” on page 98.
n
Reconnect the LCD connector
n
Check the hard disk drive.
n
Check the LCD inverter ID.
n
Check the LCD cable.
n
Test or replace the LCD inverter.
n
Test or replace the LCD.
n
No beep, power-on indicator turns on and LCD n

Reconnect the LCD connectors.
is blank. But you can see POST on an external n
CRT. n
Check the LCD cable.
n
n
n
No beep, power-on indicator turns on and a n

Make sure that every connector is connected tightly and correctly.
blinking cursor shown on LCD during POST. n
No beep during POST but system runs correctly. n

Test or replace the speaker.
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Phoenix BIOS beep codes

Code Beeps POST Routine Description
02h Verify Real Mode
03h Disable Non-Maskable Interrupt (NMI)
04h Get CPU type
06h Initialize system hardware
08h Initialize chipset with initial POST values
09h Set IN POST flag
0Ah Initialize CPU registers
0Bh Enable CPU cache
0Ch Initialize caches to initial POST values
0Eh Initialize I/O component
0Fh Initialize the local bus IDE
10h Initialize Power Management
11h Load alternate registers with initial POST values
12h Restore CPU control word during warm boot
13h Initialize PCI Bus Mastering devices
14h Initialize keyboard controller
16h 1-2-2-3 BIOS ROM checksum
17h Initialize cache before memory autosize
18h 8254 timer initialization
1Ah 8237 DMA controller initialization
1Ch Reset Programmable Interrupt Controller
20h 1-3-1-1 Test DRAM refresh
22h 1-3-1-3 Test 8742 Keyboard Controller
24h Set ES segment register to 4 GB
26h Enable A20 line
28h Autosize DRAM
29h Initialize POST Memory Manager
2Ah Clear 215 KB base RAM
2Ch 1-3-4-1 RAM failure on address line xxxx
2Eh 1-3-4-3 RAM failure on data bits xxxx of low byte of memory bus
2Fh Enable cache before system BIOS shadow
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30h 1-4-1-1 RAM failure on data bits xxxx of high byte of memory bus
32h Test CPU bus-clock frequency
33h Initialize Phoenix Dispatch Manager
36h Warm start shut down
38h Shadow system BIOS ROM
3Ah Autosize cache
3Ch Advanced configuration of chipset registers
3Dh Load alternate registers with CMOS values
42h Initialize interrupt vectors
45h POST device initialization
46h 2-1-2-3 Check ROM copyright notice
48h Check video configuration against CMOS
49h Initialize PCI bus and devices
4Ah Initialize all video adapters in system
4Bh QuietBoot start (optional)
4Ch Shadow video BIOS ROM
4Eh Display BIOS copyright notice
50h Display CPU type and speed
51h Initialize EISA board
52h Test keyboard
54h Set key click if enabled
58h 2-2-3-1 Test for unexpected interrupts
59h Initialize POST display service
5Ah Display prompt “Press F2 to enter SETUP”
5Bh Disable CPU cache
5Ch Test RAM between 512 and 640 KB
60h Test extended memory
62h Test extended memory address lines
64h Jump to User Patch1
66h Configure advanced cache registers
67h Initialize Multi Processor APIC
68h Enable external and CPU caches
69h Setup System Management Mode (SMM) area
105
6Ah Display external L2 cache size
6Bh Load custom defaults (optional)
6Ch Display shadow-area message
6Eh Display possible high address for UMB recovery
70h Display error messages
72h Check for configuration errors
76h Check for keyboard errors
7Ch Set up hardware interrupt vectors
7Eh Initialize coprocessor if present
80h Disable onboard Super I/O ports and IRQs
81h Late POST device initialization
82h Detect and install external RS232 ports
83h Configure non-MCD IDE controllers
84h Detect and install external parallel ports
85h Initialize PC-compatible PnP ISA devices
86h Re-initialize onboard I/O ports
87h Configure Motherboard Configurable Devices (optional)
88h Initialize BIOS Area
89h Enable Non-Maskable Interrupts (NMIs)
8Ah Initialize Extended BIOS Data Area
8Bh Test and initialize PS/2 mouse
8Ch Initialize floppy controller
8Fh Determine number of ATA drives (optional)
90h Initialize hard-disk controllers
91h Initialize local-bus hard-disk controllers
92h Jump to UserPatch2
93h Build MPTABLE for multi-processor boards
95h Install CD ROM for boot
96h Clear huge ES segment register
97h Fixup Multi Processor table
98h 1-2 Search for option ROMs. One long, two short beeps on checksum failure.
99h Check for SMART drive (optional)
9Ah Shadow option ROMs
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9Ch Set up Power Management
9Dh Initialize security engine (optional)
9Eh Enable hardware interrupts
9Fh Determine number of ATA and SCSI drives
A0h Set time of day
A2h Check key lock
A4h Initialize Typematic rate
A8h Erase F2 prompt
AAh Scan for F2 key stroke
ACh Enter SETUP
AEh Clear Boot flag
B0h Check for errors
B2h POST done- prepare to boot operating system
B4h 1 One short beep before boot
B5h Terminate QuietBoot (optional)
B6h Check password (optional)
B9h Prepare Boot
BAh Initialize DMI parameters
BBh Initialize PnP Option ROMs
BCh Clear parity checkers
BDh Display MultiBoot menu
BEh Clear screen (optional)
BFh Check virus and backup reminders
C0h Try to boot with INT 19
C1h Initialize POST Error Manager (PEM)
C2h Initialize error logging
C3h Initialize error display function
C4h Initialize system error handler
C5h PnPnd dual CMOS (optional)
C6h Initialize notebook docking (optional)
C7h Initialize notebook docking late
C8h Force check (optional)
C9h Extended checksum (optional)
107
D2h Unknown interrupt
E0h Initialize the chipset
E1h Initialize the bridge
E2h Initialize the CPU
E3h Initialize the system timer
E4h Initialize system I/O
E5h Check force recovery boot
E6h Checksum BIOS ROM
E7h Go to BIOS
E8h Set Huge Segment
E9h Initialize Multi Processor
EAh Initialize OEM special code
EBh Initialize PIC and DMA
ECh Initialize Memory type
EDh Initialize Memory size
EEh Shadow Boot Block
EFh System memory test
F0h Initialize interrupt vectors
F1h Initialize Run Time Clock
F2h Initialize video
F3h Initialize System Management Mode
F4h 1 Output one beep before boot
F5h Boot to Mini DOS
F6h Clear Huge Segment
F7h Boot to Full DOS
108
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Symptom-to-FRU error messages

LCD
Symptom / Error Action in Sequence
n The LCD backlight doesn't work. n Run “Load Setup Defaults” using the BIOS Setup Utility, then reboot
n
The LCD is too dark. the notebook.
n
The LCD brightness cannot be adjusted. n
Reconnect the LCD connectors.
n The LCD contrast cannot be adjusted. n Test or replace the keyboard (if contrast and brightness function key
doesn't work).
n
n Test or replace the LCD cable.
n
n
n The LCD screen is unreadable. n Reconnect the LCD connector.

n
Missing pels in characters. n
n
The screen appears abnormal. n
Test or replace the LCD cable.
n The wrong color is displayed. n Test or replace the LCD inverter.
n
n
The LCD is displaying extra horizontal or vertical n

lines. n
Test or replace the LCD cable.
n
n
n
Power
The notebook shuts down during operation. n

the power system” on page 98.
n
Test or replace the battery pack.
n
Test or replace the power adapter.
n
The notebook doesn’t turn on. n

n
n
Test or replace the power adapter.
The notebook doesn’t turn off. n Test the power source (battery pack and power adapter). See “Testing
n
Press and hold the power button for more than four seconds.
n
The battery can’t be charged. n

Test the battery pack. See “Check the battery pack” on page 99.
n
n
109
Memory
Memory count (size) appears different from n

actual size. the notebook.
n
n
Sound
No sound comes from the notebook when n Reinstall the audio driver.
running Windows multimedia programs. n
Test or replace the speakers.
n
The internal speakers make noise or emit no n

Test or replace the speakers.
sound. n Test or replace the system board.
Power management
The notebook will not hibernate. n

Test or replace the keyboard (if control is from the keyboard).
n
n
The system doesn't hibernate and emits four n

Press Fn+o and see if the notebook enters hibernation mode.
short beeps every minute. n
Test or replace the touchpad.
n
Test or replace the keyboard.
n
Check the hard disk connection to the system board.
n
n
The notebook doesn’t enter standby mode after n

Make sure that the magnet is in the magnet holder. For more
closing the LCD. information, see “Replacing the LCD panel” on page 82.
n
The system doesn't resume from hibernation n

mode. n
The system doesn't resume from standby mode n Make sure that the magnet is in the magnet holder. For more
after opening the LCD. information, see “Replacing the LCD panel” on page 82.
n
The battery fuel gauge in Windows doesn’t go n

Remove the battery pack and let it cool for two hours.
higher than 90%. n
Refresh the battery (use only battery power until the notebook turns
off, then charge the battery).
n
n
The system hangs intermittently. n

Reconnect the hard disk drive and optical drive.
n
n
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Devices
System configuration does not match the n

installed devices. the notebook.
n
Reconnect the hard disk drive and optical drive.
The external display does not work correctly. n

Press Fn+F4 repeatedly to switch between LCD, external display, and
both displays.
USB does not work correctly. n Test or replace the USB board.
n
Printer problems. n
Run the printer self-test.
n
Reinstall the printer driver.
n Test or replace the printer cable.
n
Test or replace the printer.
n
Keyboard and touchpad

The keyboard (one or more keys) does not work. n

Reconnect the keyboard cable.
n
Test or replace the keyboard.
n
The touchpad does not work. n

Reconnect the touchpad cable.
n
Test or replace the touchpad board.
n
Important
If you cannot find a symptom or an error in this list and the problem remains,
see “Undetermined problems” on page 113.
111
Intermittent problems
Intermittent system hang problems can be caused by a variety of reasons that
have nothing to do with a hardware defect. These reasons include: cosmic
radiation, electrostatic discharge, or software errors. FRU replacement should be
considered only when a recurring problem exists.
To analyze an intermittent problem:
1 Run the advanced diagnostic test for the system board in loop mode at least
ten times.
• If any error is detected, replace the FRU.
• If no error is detected, do not replace any FRU.
2 Rerun the test to verify that there are no more errors.
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Undetermined problems
If the diagnostic test may not identify which adapter or device failed, which installed
devices are incorrect, whether a short circuit is suspected, or whether the system
is inoperative. Use these procedures to isolate the failing FRU (do not isolate a
non-defective FRU).
Important
Verify that all attached devices are supported by the notebook.
Important
Verify that the power supply being used at the time of the failure is operating
correctly. (See “Testing the power system” on page 98.)
To isolate a failing FRU:

1 Turn off the notebook.
2 Visually check FRU parts for damage. If you identify any damage, replace
the FRU.
3 Remove or disconnect all of the following devices:
• Non-Acer devices
• Printer, mouse, and other external devices
• Battery pack
• Hard disk drive(s)
• SO-DIMM
• Optical drive
4 Turn on the notebook.
5 Determine if the problem has changed.
• If the problem does not recur, reconnect the removed devices one at a
time until you find the failing FRU.
• If the problem does recur, replace the following FRUs one at a time:
• System board
• LCD assembly
Important
113
114
CHAPTER5
Connector locations
• System board layout
115
CHAPTER 5: Connector locations
System board layout

Top view
Item Code Component Item Code Component
1 LCD1 LCD cable connector 6 SPKR1 Speaker cable connector
2 AMIC1 Microphone cable connector 7 USBCN1 USB board cable connector
3 PWR_CN1 Power board cable connector 8 BT1 Bluetooth cable connector
4 TPCN1 Touchpad cable connector 9 RTC1 RTC battery
5 KB1 Keyboard cable connector
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Bottom view – Discrete model
1 BAT1 Battery connector 11 MINI2 3G module slot
2 CPU1 Processor socket 12 DM1 Memory slot 1
3 DCIN1 DC power jack cable connector 13 DM2 Memory slot 2
4 RJ45 Ethernet jack 14 G121_ Clear password hardware gap

G122
5 FAN1 Cooling fan cable connector 15 SATA1 SATA hard drive connector
6 CRT1 Monitor port 16 MINI1 WLAN card slot
7 HDMI1 HDMI out port 17 ODD1 SATA optical drive connector
8 USB1 USB port 18 PCH1 Intel PCH
9 MICIN1 Microphone jack 19 VGA1 AMD graphics controller
10 LOUT1 Headphone jack
117
CHAPTER 5: Connector locations
Bottom view – UMA model
1 BAT1 Battery connector 10 LOUT1 Headphone jack
2 CPU1 Processor socket 11 MINI2 3G module slot
3 DCIN1 DC power jack cable connector 12 DM1 Memory slot 1
4 RJ45 Ethernet jack 13 DM2 Memory slot 2
5 FAN1 Cooling fan cable connector 14 SATA1 SATA hard drive connector
6 CRT1 Monitor port 15 G121_ Clear password hardware gap

G122
7 HDMI1 HDMI out port 16 MINI1 WLAN card slot
8 USB1 USB port 17 ODD1 SATA optical drive connector
9 MICIN1 Microphone jack 18 PCH1 Intel PCH
118
CHAPTER6
FRU (Field-Replaceable Unit) list
• Introduction
• Exploded diagram
• FRU list
119
CHAPTER 6: FRU (Field-Replaceable Unit) list
Introduction
This chapter gives you the FRU (field-replaceable-unit) listing in global
configurations of this model. Refer to this chapter whenever ordering for parts to
repair or for RMA (Return Merchandise Authorization).
Please note that WHEN ORDERING FRU PARTS, you should check the most
up-to-date information available on your regional web or channel. For whatever
reasons a part number change is made, it will not be noted on the printed Service
Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may
have a DIFFERENT part number code from those given in the FRU list of this
printed Service Guide. You MUST use the local FRU list provided by your regional
Acer office to order FRU parts for repair and service of customer machines.
Important
To scrap or to return the defective parts, you should follow the local
government ordinance or regulations on how to dispose it properly, or follow the
rules set by your regional Acer office on how to return it.
Exploded diagram
120
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Item Component Item Component
1 Left LCD hinge bracket 18 Base enclosure
2 Lid magnet 19 USB board
3 LCD bezel 20 Cooling assembly for Discrete models
4 WLAN auxilliary antenna 21 Cooling assembly for UMA models
5 LCD panel 22 Processor
6 Internal microphone 23 Memory module
7 Webcam 24 System board
8 LCD case 25 Wireless card
9 WLAN main antenna 26 Keyboard
10 Right LCD hinge bracket 27 Bay cover
11 Battery 28 Touchpad board
12 Optical drive bracket 29 Palm rest
13 Optical drive 30 DC in jack cable
14 Optical drive bezel 31 Power board
15 Hard drive 32 Speaker
16 Hard drive bracket 33 LCD hinge cap
17 Bluetooth module 34 LCD cable / LCD-webcam coaxial cable
121
FRU list
System model: ACER_ENLM86 MADISON PRO1GBCsk 3V3_SJV71_CPP (No: LX.BJ902.001)
Category Part Name Part Number
Adapter ADAPTER 65W 19V 3PIN DELTA ADP-65JH DB A LV5 LED LF YELLOW AP.0650A.012
ADAPTER 65W 19V 3PIN LITEON PA-1650-22AC LV5 LED LF YELLOW AP.06501.026
ADAPTER 65W 19V 3PIN HIPRO HP-A0652R3B 1LF LV5 LED LF AP.06503.024
YELLOW
Power cord POWER CORD 10A 125V 3PIN US BK 27.01518.521
POWER CORD 10A 125V US 27.01518.641
POWER CORD 10A 250V 3PIN CHINA 27.01518.701
POWER CORD 10A 250V 3PIN CHINA BK 27.01518.591
POWER CORD 10A 250V SWISS 27.01518.691
POWER CORD 10A 250V 3PIN SWISS BK 27.01518.581
POWER CORD 10A 250V ARGENTINE 27.01518.0U1
POWER CORD 7A 250V 2PIN KOREAN 27.01518.531
POWER CORD 3A 250V 3PIN UK 27.03118.001
POWER CORD 5A 250V 3PIN UK BK 27.01518.541
POWER CORD 7A 125V 2PIN JAPAN 27.01518.551
POWER CORD 10A 3PIN BK DENMARK 27.01518.671
POWER CORD 10A 250V 3PIN DENMARK BK 27.01518.561
POWER CORD 10A 250V 3PIN BK SOUTH AFRICA 27.01518.681
POWER CORD 16A 250V SOUTH AFRICA BK 27.01518.571
POWER CORD 250V 3PIN EUR BK 27.01518.731
POWER CABLE 16A 250V 3PIN EUR BK 27.01518.601
POWER CORD 10A 250V 3PIN ITALY 27.01518.711
POWER CORD 10A 250V 3PIN ITALY BK 27.01518.611
POWER CORD 2.5A 250V AUSTRALIA 27.01518.621
POWER CORD 2.5A 250V SOUTH AFRICA BK (INDIA) 27.01518.721
POWER CORD 10A 250V SOUTH AFRICA BK (INDIA) 27.01518.631
POWER CORD 7A 125V 2PIN JAPAN BK 27.01518.661
POWER CORD 250V 10A 3PIN ISRAEL 27.01518.761
POWER CORD 2.5A 125V USA 27.01518.A11
122
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Power cord (continuation) POWER CORD 2.5A 125V 1.8M BLACK TAIWANESE 27.01518.781
POWER CORD 10A 250V 1.8M BRAZIL BLK 27.01518.A41
POWER CORD ACA / ACNZ 27.03218.051
POWER CORD 7.5A 250V 3P AUSTRALIA BK 27.03218.021
POWER CODE 7A 125V 2PIN JAPAN 27.03518.161
POWER CORD 10A 250V 3PIN 1.83M BRAZIL BLACK 27.01518.H81
Battery BATTERY SANYO AS10D LI-ION 3S2P SANYO 6 CELL 4400MAH MAIN BT.00607.127
COMMON ID:AS10D31
BATTERY SANYO AS10D LI-ION 3S2P SANYO 6 CELL 4400MAH MAIN BT.00607.125
COMMON ID:AS10D31
BATTERY SONY AS10D LI-ION 3S2P SONY 6 CELL 4400MAH MAIN BT.00603.111
COMMON ID:AS10D41
BATTERY PANASONIC AS10D LI-ION 3S2P PANASONIC 6 CELL BT.00604.049

4400MAH MAIN COMMON ID:AS10D51
BATTERY SAMSUNG AS10D LI-ION 3S2P SAMSUNG 6 CELL BT.00605.062

4400MAH MAIN COMMON ID:AS10D61
BATTERY SIMPLO AS10D LI-ION 3S2P LGC 6 CELL 4400MAH MAIN BT.00606.008
COMMON ID:AS10D73
BATTERY SIMPLO AS10D LI-ION 3S2P SAMSUNG 6 CELL 4400MAH BT.00607.126

MAIN COMMON ID:AS10D
Boards
System board MAINBOARD SJV70CPM NV79C UMA HM55 LF W/RTC BATTERY W/O MB.WK901.001
CPU & MEMORY NONE 3G
Power board POWER BUTTON BOARD 55.BJ901.001
Touchpad board TOUCHPAD BOARD SYNAPTICS TM00540-005 56.17010.181
TOUCHPAD BOARD ALPS KGDFF0038A 56.17024.051
USB board USB BOARD 55.BJ901.002
WLAN card WIRELESS LAN BOARD FOXCONN ATHEROS HB93 2X2 BGN (HM) 54.03346.161
WN6602A
WIRELESS LAN BOARD QMI ATHEROS HB93 1X2 BGN HM EM306 54.03346.041
WIRELESS LAN BOARD 802.11BGN LITEON ATHEROS AR9283 HB93 54.03345.021

2X2 BGN WN6602AH
WIRELESS LAN BOARD WNC ATHEROS HB93 2X2 BGN HM DNXA-93 54.03346.071
WIRELESS LAN BOARD LITEON REALTEK 8192SE BGN WN6603LH NI.23600.065

2x2 BGN
WIRELESS LAN BOARD FOXCONN ATHEROS HB95BG (HM) NI.23600.077

T77H121.10
WIRELESS LAN BOARD FOXCONN 802.11BGN BCM 43225 2X2 BGN NI.23600.066
(HM) T77H103.00
123

Bluetooth module BLUETOOTH BOARD FOXCONN BCM2046 V2.1 FW 861 BH.21100.004
Modem board MODEM BOARD EXTERNAL USB LITE+LSI W/CABLE LC.MOD00.001
Cables
Touchpad board cable TOUCHPAD CABLE RESERVE
Power board cable POWER BOARD CABLE 50.4HS01.011
POWER BOARD CABLE 50.4HS01.001
DC in jack cable DC-IN CABLE 65W 50.4HV03.021
DC-IN CABLE 65W 50.4HV03.001
DC-IN CABLE 65W 50.4HV03.011
USB board cable USB BOARD CABLE 50.4HV07.011
USB BOARD CABLE 50.4HV07.001
Bluetooth module cable BLUETOOTH BOARD CABLE 50.4HN04.201
BLUETOOTH BOARD CABLE 50.4HN04.001
BLUETOOTH BOARD CABLE 50.4HN04.101
LCD cable / LCD-webcam LED LCD/CAMERA CABLE 50.4HN01.021

coaxial cable
LED LCD/CAMERA CABLE 50.4HN01.001
LED LCD/CAMERA CABLE 50.4HN01.011
Case/cover/bracket assembly
Base enclosure LOWER CASE W/USB BOARD CABLE 60.BJ901.001
Bay cover UNITLOAD COVER 42.BJ901.001
Palm rest UPPER CASE W/SPEAKER & POWER BOARD CABLE & TOUCHPAD 60.BJ901.002
CABLE
Optical drive bracket OPTICAL BRACKET 33.BJ901.001
Optical drive bezel BLUE-RAY COMBO BEZEL 42.BJ901.004
DVD-RW SUPER-MULTI BEZEL 42.BJ901.003
Hard drive bracket HDD BRACKET 33.BJ901.002
xD dummy card CARDREADER DUMMY CARD 42.BJ901.002
LCD case LED LCD COVER 17.3" IMR SILVER W/ANTENNA*2 & MICROPHONE 60.WK901.002
& LOGO PLATE FOR GATEWAY
LCD bezel LCD BEZEL 17.3" BLACK W/CAMERA HOLE 60.WK901.003
LCD hinge cap LED LCD BEZEL CAP LEFT 47.BJ901.001
LED LCD BEZEL CAP RIGHT 47.BJ901.002
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LCD hinge bracket LED LCD BRACKET LEFT W/HINGE 34.4HS01.011
LED LCD BRACKET LEFT W/HINGE 34.4HS01.001
LED LCD BRACKET RIGHT W/HINGE 34.4HS02.011
LED LCD BRACKET RIGHT W/HINGE 34.4HS02.001
Memory module SODIMM 1GB DDRIII 1066MHZ ELPIDA EBJ10UE8BDS0-AE-F LF KN.1GB0G.025

128*8 0.065UM
SODIMM 1GB DDRIII 1066MHZ SAMSUNG M471B2873EH1-CF8 KN.1GB09.012
SODIMM 1GB DDRIII 1066MHZ HYNIX HMT112S6BFR6C-G7N0 N0 LF KN.1GB0B.028

64*16 0.055UM
SODIMM 1GB DDRIII 1333MHZ SAMSUNG M471B2873FHS-CH9 LF KN.1GB0G.026

128*8 46NM
SODIMM 1GB DDRIII 1333MHZ HYNIX HMT112S6TFR8C-H9N0 LF KN.1GB0B.035

128*8 0.055UM
SODIMM 2GB DDRIII 1066MHZ SAMSUNG M471B5673EH1-CF8 KN.2GB0G.014
SODIMM 2GB DDRIII 1066MHZ MICRON MT16JSF25664HZ-1G1F1 LF KN.2GB0B.012

128*8 0.065UM
SODIMM 2GB DDRIII 1066MHZ ELPIDA EBJ21UE8BDS0-AE-F LF KN.2GB04.015

128*8 0.065UM
SODIMM 2GB DDRIII 1066MHZ HYNIX HMT125S6BFR8C-G7 N0 LF KN.2GB09.006

128*8 0.055UM
SODIMM 4GB DDRIII 1066MHZ SAMSUNG M471B5273BH1-CF8 LF KN.4GB0B.007

256*8 0.055UM
SODIMM 4GB DDRIII 1333MHZ ELPIDA EBJ41UF8BAS0-DJ-F LF KN.4GB0G.003

256*8 0.055UM
SODIMM 4GB DDRIII 1333MHZ SAMSUNG M471B5273CH0-CH9 LF KN.4GB09.001

256*8 46NM
SODIMM 4GB DDRIII 1333MHZ HYNIX HMT351S6AFR8C-H9N0 LF KN.4GB0B.010

256*8 0.055UM
Processor CPU INTEL CORE I3 330M PGA 2.13G 35W ARRANDALE TJ90 VT 3M KC.33001.DMP
L3
CPU INTEL CORE I3 350M PGA 2.26G 35W ARRANDALE TJ90 VT 3M KC.35001.DMP
L3
CPU INTEL CORE I5 430M PGA 2.26G ARD UP TO SC 2.53G KC.43001.DMP

ARRANDALE 3M L3
CPU INTEL CORE I5 520M 2.4G 35W ARRANDALE 3M KC.52001.DMP
CPU INTEL CORE I5 540M 2.53G ARRANDALE 3M KC.54001.DMP
CPU INTEL CORE I7 620M PGA 2.66G ARRANDALE 4M KC.62001.DMP
125

Cooling assembly CPU HEATSINK W/FAN 60.4HN06.001
CPU HEATSINK W/FAN 60.4HN08.001
Optical drive BLU-RAY COMBO MODULE 4X 12.7MM SATA BLACK FOR 6M.BJ901.002
WINDOWS7
ODD HLDS BD COMBO 12.7MM TRAY DL 4X CT21N LF W/O BEZEL KO.0040F.003

1.00 SATA FOR HF+WINDOWS7
ODD SONY BD COMBO 12.7MM TRAY DL 4X BC-5500H LF W/O KO.0040D.004

BEZEL SATA FOR HF+WINDOWS7
ODD PLDS BD COMBO 12.7MM TRAY DL 4X DS-4E1S LF W/O BEZEL KO.0040E.003

SATA FOR WINDOWS7
DVD-RW SUPER-MULTI MODULE 8X SATA WINDOWS7 6M.BJ901.001
ODD TOSHIBA SUPER-MULTI DRIVE 12.7MM TRAY DL 8X TS-L633C KU.0080F.006

LF W/O BEZEL SATA FOR HF+WINDOWS7
ODD PANASONIC SUPER-MULTI DRIVE 12.7MM TRAY DL 8X UJ890A KU.00801.035

LF W/O BEZEL SATA HF+WINDOWS 7
ODD HLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X GT30N LF W/O KU.00807.070

ODD HLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X GT31N LF W/O KU.0080D.048

ODD SONY SUPER-MULTI DRIVE 12.7MM TRAY DL 8X AD-7585H LF KU.0080D.054

W/O BEZEL SATA FOR HF+WINDOWS7
ODD PLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X DS-8A4SH LF KU.0080E.027

W/O BEZEL SATA FOR HF+WINDOWS7
Hard drive HDD 160GB 5400RPM 2.5" SATA WYATT SEAGATE ST9160314AS KH.16008.027
F/W:0001SDM1
HDD 160GB 5400RPM 2.5" SATA TSB CAPRICORN MK1665GSX KH.16001.042

FW:GJ001J
HDD 160GB 5400RPM 2.5" SATA HGST PANTHER-B KH.16004.008

HTS545016B9A300 F/W:C60F
HDD 160GB 5400RPM 2.5" SATA WD ML320S KH.16007.026

WD1600BEVT-22A23T0 F/W:01.01A01 5.H
HDD 2.5" 5400RPM 250GB SEAGATE ST9250315AS WYATT SATA LF KH.25008.025

F/W:0001SDM1
HDD 250GB 5400RPM 2.5" TOSHIBA MK2565GSX SATA LF KH.25001.016

FW:GJ001J
HDD 250GB 5400RPM 2.5" SATA HGST HTS545025B9A300 PANTHER KH.25004.005

B LF F/W:C60F DISK IMBALANCE CRITERIA = 0.014G-CM
HDD 250GB 5400RPM SATA WD KH.25007.016

WD2500BEVT-22A23T0F/W:01.01A01
126
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Hard drive (continuation) HDD 320GB 5400RPM 2.5" SATA TOSHIBA MK3265GSX 8MB 68P LF KH.32001.017
F/W:GJ001J
HDD 320GB 5400RPM SATA SEAGATE WYATT ST9320325AS KH.32008.019

FW:0001SDM1
HDD 320GB 5400RPM 2.5" SATA HGST HTS545032B9A300 PANTHER KH.32004.004

B LF F/W:C60F DISK IMBALANCE CRITERIA = 0.014G-CM
HDD 320GB 5400RPM 2.5" WD3200BEVT-22A23T0,ML320S,WD SATA KH.32007.008

8MB LF F/W:01.01A01
HDD 500GB 5400RPM WD SATA WD5000BEVT-22ZAT0 F/W:01.01A01 KH.50007.010
HDD 500GB 5400RPM SEAGATE ST9500325AS SATA LF KH.50008.017

F/W:0001SDM1
HDD 2.5" 5400RPM 500GB TOSHIBA MK5065GSX LIBRA SATA LF KH.50001.011

F/WGJ001J
HDD HGST 2.5" 5400RPM 500GB HTS545050B9A300 PANTHER B KH.50004.002

SATA LF F/W:C60F DISK IMBALANCE CRITERIA = 0.014G-CM
HDD 640GB 5400RPM 2.5" SATA MK6465GSX LF CAPRICORN BS KH.64008.004

F/W:GJ001J
HDD 640GB 5400RPM 2.5" SATA WD ML320 WD6400BEVT-22A0RT0 KH.64004.001

F/W:01.01A01 5.4
Keyboard KEYBOARD 107KEYS AC7T_G10B AC7T INTERNAL 17 STANDARD KB.I170G.184

BLACK TEXTURE JAPANESE
KEYBOARD 104KEYS AC7T_G10B AC7T INTERNAL 17 STANDARD KB.I170G.179

BLACK TEXTURE FRENCH

BLACK TEXTURE SWISS

BLACK TEXTURE CHINESE

BLACK TEXTURE THAILAND

BLACK TEXTURE PORTUGUE

BLACK TEXTURE ARABIC

BLACK TEXTURE DANISH

BLACK TEXTURE ITALIAN

BLACK TEXTURE GERMAN

BLACK TEXTURE HEBREW

BLACK TEXTURE KOREAN
127

Keyboard (continuation) KEYBOARD 103KEYS AC7T_G10B AC7T INTERNAL 17 STANDARD KB.I170G.181
BLACK TEXTURE GREEK

BLACK TEXTURE NORWEGIAN

BLACK TEXTURE HUNGARIAN

BLACK TEXTURE RUSSIAN

BLACK TEXTURE SPANISH

BLACK TEXTURE TURKISH

BLACK TEXTURE UK

BLACK TEXTURE SWEDISH

BLACK TEXTURE CZECH/SLOVAK

BLACK TEXTURE BELGIUM

BLACK TEXTURE BRAZILIAN PORTUGUESE

BLACK TEXTURE US-INTERNATIONAL

BLACK TEXTURE SLO/CRO

BLACK TEXTURE NORDIC

BLACK TEXTURE FR/ARABIC

BLACK US W/ FRENCH CANADIAN
LCD panel LED LCD MODULE LCD 17.3"WXGA IMR SILVER 6M.WK901.001
W/MICROPHONE&ANTENNA*2 & LOGO FOR GATEWAY
LED LCD AUO 17.3" WXGA+ GLARE B173RW01-V3 LF 220NIT 8MS LK.1730D.001
500:1
LED LCD SAMSUNG 17.3" WXGA+ GLARE LTN173KT01-A01 LF LK.17305.002

220NIT 8MS 600:1
LED LCD LPL 17.3" WXGA+ GLARE LP173WD1-TLA3 LF 220NIT 8MS LK.17306.001
600:1
LED LCD CMO 17.3" WXGA+ GLARE N173O6-L02 LF 220NIT 8MS LK.17308.002
600:1
128
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Speakers SPEAKER 23.40756.001
SPEAKER 23.40754.001
SPEAKER 23.40755.001
Webcam CAMERA 1.3M LITEON LT9665AL 09P2SF119 56.18012.471
CAMERA 1.3M LITEON LT6AASP 09P2BF127 56.18006.471
CAMERA 1.3M CHICONY CH9665SN CNF915721004970LH 56.18006.171
CAMERA 1.3M SUYIN SY9665SN HF1315-S32B-OV01 56.18007.471
Microphone MICROPHONE 23.42318.021
MICROPHONE 23.42318.001
MICROPHONE 23.42318.011
Screws SCREW M2*L3 86.00D45.220
SCREW M2.5X6 H=0.7~0.8MM 86.00E12.536
SCREW M2*L3 BLACK ZN 86.FR901.001
SCREW M2.5X4L NI NYLOK 86.00H36.534
SCREW M2*L4 86.00K66.324
SCREW 86.9A524.4R0
129
130
APPENDIXA
Test compatible components
• Introduction
• Microsoft® Windows 7® Compatibility Test
131
APPENDIX A: Test compatible components
Introduction
This notebook’s compatibility is tested and verified by Acer’s internal testing
department. Refer to the following lists for components, adapter cards, and
peripherals which have passed these tests.
Microsoft Windows 7 Compatibility Test

® ®
Item Device Name Vendor
Access Point Air Station Wireless NFINITI [ModeNum: WZR-G144N], Buffalo

802.11n/g/b
Buffalo Air Station NFINITI [ModeNum:WZR2-G300N], Buffalo

802.11n/g/b
Bluetooth Access Bluetooth Access Point [ModeNum:BT300] X Bridge

Point
Bluetooth Devices Bluetooth Stereo Headset [ModeNum:HT820] Motorola
Bluetooth Mouse [ModeNum:097855020512] Logitech
Motorola Bluetooth Wireless Headset H300 Motorola
Sony Ericsson Stereo Bluetooth Headset HBH-DS970 Sony
External LCD P243W 24-inch LCD Monitor Acer
P244W 24-inch LCD Monitor Acer
SP2208WFP 22-inch LCD Monitor Dell
UltraSharp 3008WFP 30-inch LCD Monitor Dell
2407FPW 24-inch LCD Monitor Dell
UltraSharp E2408WFP 24-inch Widescreen HDMI Dell
Earphone Hawk Stereo Headset 933 Hawk

/Microphone
Projector 3300MP Projector Dell
SIM Card FarEasTone 3G SIM Card FarEasTone
Chunghwa Telecom 3G SIM Card Chunghwa

Telecom
TV W37G (HDMI) Westinghouse
TC-37MPK (VGA/HDMI) Panasonic
USB 3G Card Huawei Mobile Connect E220 USB Modem 3G (E220: Huawei
HSDPA/UMTS/EDGE/GPRS/GSM)
132
www.packardbell.com
USB Camera Canon Digital IXUS 860 IS Digital Compact Camera Canon
(8.0 MP CCD sensor/DIGIC III with Face Detection
AF/AE/FE/28mm wide-angle lens with optical Image
Stabilizer, Media storage: SD, SDHC, MMC, MMCplus,
built-in SD 32 MB)
USB Storage Drive 6-in-1 Flash Card Reader/Writer PQI
USB Flash Drive Transcend JetFlash USB 2.0 Flash Drive V85 8 GB Transcend
Memory Key
Apacer AH421 8 GB Apacer
A-Data PD16 Vista 16 GB A-Data
Transcend JetFlash USB 2.0 Flash Drive V10 16 GB Transcend

Memory Key
USB HDD 2.5-inch Portable 80 GB Hard Disk Transcend
USB ODD DVD+R/RW (USB 2.0) Plextor
USB Hub and Others Huawei Mobile Connect E220 USB Modem 3G (E220: Huawei
HSDPA/UMTS/EDGE/GPRS/GSM)
PowerSync USB2.0 4-Port Mini Hub (HU151W White) PowerSync
Techworks 4-Port USB2.0 Mini Hub (OW4PTUSBHB) Techworks
USB First Wheel Mouse Logitech

Keyboard/Mouse
Internet Navigator Keyboard Logitech
Dell L30U 0N242F USB Keyboard Dell
USB Printer HP Deskjet F4280 All-in-One: Printer/ Scanner/Copier, HP

1200x2400 dpi)
USB iFun USB Speaker (JS1200UA) JS

Speaker/Joystick
Dell USB Speaker Dell
Wireless Printer Photosmart C309 (CC35A) All-in-One Printer (4x6 HP

photos/CD/DVD/Quick Forms, /Scanner/Copier/Fax)
Port: USB2.0/Ethernet/PictBridge/802.11g/BT
Photosmart C4580 All-in-One Printer (4x6 photos) HP

/Scanner/Copier
Port: USB2.0/802.11g.b/Memory Card
Memory Stick High Speed 1 GB Memory Stick Pro Duo Lexar
MS PRO Dou 2 GB High Speed Sony
MS PRO 2 GB Memory Card Sony
SanDisk Memory Stick Micro (M2) 8GB Card SanDisk
133
APPENDIX A: Test compatible components
Multimedia Card RS-MMC 128MB Memory Card SanDisk
RS-MMC Mobile 256MB Memory Card PQI
Transcend MMC plus 4GB Card Transcend
Turbo 200X 2GB MMC Card A-DATA
SD Card 4GB SD PRO Memory Card RiDATA
SanDisk Multi-use SD Class 2 Memory Card 2GB SanDisk
SD Card 2 GB (150x Hi-Speed) Apacer
SanDisk MicroSDHC 4 GB Card with Adapter SanDisk
Kingston SDHC SD4 32 GB Card Kingston
xD Card Olympus xD-Picture Card M+ 2GB Speed Card Olympus
Fujifilm xD-Picture Card Type M 2 GB Fujifilm
134
APPENDIXB
Online support information
135
APPENDIX B: Online support information
This section describes online technical support services available to help you repair your
Packard Bell notebook.
If you are a distributor, dealer, ASP, or TPM, please refer your technical queries to your
local Acer branch office. Acer branch offices and Regional Business Units may access
our website. However some information sources will require a user id and password. These
can be obtained directly from Acer CSD Taiwan.
Acer's website offers you convenient and valuable support resources whenever you need
them. In the Technical Information section you can download information on all of Acer's
Notebook, Desktop and Server models including:
• Service guides for all models
• User's manuals
• Training materials
• BIOS updates
• Software utilities
• Spare parts lists
• TABs (Technical Announcement Bulletin)
For these purposes, we have included an Acrobat File to facilitate the problem-free
downloading of our technical material. Also contained on this website are:
• Detailed information on Acer's International Traveller’s Warranty (ITW)
• Returned material authorization procedures
• An overview of all the support services we offer, accompanied by a list of telephone,
fax and email contacts for all your technical queries.
We are always looking for ways to optimize and improve our services, so if you have any
suggestions or comments, please do not hesitate to communicate these to us.
136
Index
A Bluetooth module 61 ESD, see electrostatic
AC adapter cooling assembly 59, 67 discharge 32
specifications 14 DC power jack 72 Ethernet
ESD prevention 32 specifications 11
audio hard drive 41
controller 12 external CD-ROM drive check
keyboard 45 97
specifications 12 LCD bezel 74
LCD case 93
B LCD hinge brackets 86 F
battery LCD hinge caps 77 features 3
remove 36 LCD panel 82 FRU list
battery pack LCD panel assembly 56 components list 122
specifications 14 lid magnet 78
bay cover memory 38 H
remove 37 microphone 88 hard disk drive
optical drive 43 specifications 9, 14
BIOS palm rest 47
password control 8 power board 52 hard drive
specifications 8 preparatory steps 35 HDD password 21
supported protocols 8 processor 70 replace 41
version 8 safety reminders 32 hard drive bracket
BIOS crisis disk 26 speakers 50 remove 42
BIOS flash 27 system board 63 hardware
BIOS recovery tape 32 specifications 7
BIOS flash 27 tools 34 HDD password
crisis disk 26 touchpad board 54 description 21
precautions 26 USB board 59
procedure 26 webcam 80 I
BIOS utility wireless card 39
WLAN antennas 90 intermittent problems 112
access 16
Boot menu 24 work space 33
Exit menu 25 conductive tape 32 K
Information menu 18 connections keyboard
Main menu 19 specification 13 controller 13
navigate 17 connectivity replace 45
Security menu 20 Bluetooth 11 specifications 13
Bluetooth Ethernet 11 keyboard or auxiliary input
module, replace 61 WLAN 11 device check 97
specifications 11 controller
boot sequence 24 audio 12 L
buttons keyboard 13 LAN port
specification 13 cooling assembly specifications 11
replace 59, 67 LCD bezel
C replace 74
card reader D LCD case
remove card 35 D2D Recovery 20 replace 93
specifications 10 DC power jack LCD hinge brackets
CCD board replace 72 replace 86
part number 129 display 5 LCD hinge caps
chipset replace 77
USB 14 E LCD panel
component replacement replace 82
electrostatic discharge 32 specifications 12
battery 36 error symptom-to-spare part
bay cover 37 index 100
137
Index
LCD panel assembly replace 70 U

replace 56 specifications 7
undetermined problems 113
lid magnet USB
replace 78 S chipset 14
screws USB board
M part numbers 129 replace 59
memory security features user password
install 38 BIOS passwords 21 change 22
remove 38 speakers clear 28
memory card part number 129 remove 23
remove 35 replace 50 set 22
memory check 98 specification utilities
microphone buttons 13 BIOS setup utility 16
part number 129 ports 13
replace 88 status indicators 13 W
mylar tape 32 specifications webcam
AC adapter 14 part number 129
O audio 12 replace 80
battery pack 14 specifications 12
optical disc drive BIOS 8
specifications 10 Bluetooth 11 wireless card
optical drive card reader 10 replace 39
replace 43 display 12 WLAN
optical drive bezel Ethernet controller 11 specifications 11
remove 44 hard disk drive 9, 14 WLAN antennas
optical drive bracket keyboard controller 13 replace 90
remove 44 optical disc drive 10
processor 7
P system chipsets 7
webcam 12
palm rest WLAN controller 11
replace 47
status indicators
part numbers specification 13
CCD board 129
microphone 129 supervisor password
screws 129 change 22
speakers 129 clear 28
description 21
password remove 23
change 22 set 21
clear hardware gap 28
guidelines 21 system
HDD, description 21 block diagram 5
Password on Boot 21 check procedures 97
remove 23 system board
set 21 bottom view 117, 118
supervisor, description 21 replace 63
Password on Boot 21 top view 116
physical specifications 4 system chipsets 7
power board
replace 52 T
power system check 98 touchpad
battery pack 99 check 99
power adapter 98 touchpad board
processor replace 54
138
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Date Chapter Updates

Chapter 2: System utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Chapter 3: Replacing computer components. . . . . . . . . . . . . . . . . . . . . . . . 31

Index of error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Chapter 5: Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

Chapter 6: FRU (Field-Replaceable Unit) list . . . . . . . . . . . . . . . . . . . . . .119

Appendix A: Test compatible components . . . . . . . . . . . . . . . . . . . . . . . 131

Appendix B: Online support information. . . . . . . . . . . . . . . . . . . . . . . . . 135

Display and graphics

System block diagram

Block diagram – UMA models

Intel Core i3 Intel Core i5 Intel Core i7

330M 350M 430M 520M 540M 620M

Intel Turbo Boost No No Yes, Yes, Yes, Yes,

Core logic Mobile Intel HM55 Express Chipset

BIOS chip Winbond W25X16

BIOS version v1.01

Supported protocols • ACPI 1.0b/2.0/3.0 compliance

Setup utility Phoenix SecureCore Setup Utility

BIOS password control Manually set

Controller Integrated in the Mobile Intel HM55 Express Chipset

Number of DIMM slot 2

Maximum memory 8 GB (using two 4 GB modules)

Data rate 800/1066/1333 MT/s

Supported capacities 1-, 2-, or 4 GB

DIMM type 204-pin DDR3 SO-DIMM

Supported brands Elpida, Hynix, Samsung, Nanya, Kingston

Hard disk drive

Controller Integrated in the Mobile Intel HM55 Express Chipset

Form factor 2.5-inch 9.5 mm

Interface SATA 3.0

160 GB • Seagate Momentus 5400.6 – ST9160314AS

250 GB • Seagate Momentus 5400.6 – ST9250315AS

320 GB • Seagate Momentus 5400.6 – ST9320325AS

500 GB • Seagate Momentus 5400.6 – ST9500325AS

640 GB • Toshiba MK6465GSX

Optical disc drive

Controller Integrated in the Mobile Intel HM55 Express Chipset

Type DVD-Super Multi double-layer drive or Blu-ray Disc™ Combo drive

Form factor Slim type

Tray height (mm)) 12.7 mm

Supported models – • HLDS GT31N / GT30N

Supported models – • HLDS CT21N

Card compatibility MMC, SD, xD, MS, and MS PRO

Controller Broadcom NetLink® Gigabit Ethernet Controller (BCM57780)

LAN protocol 10/100/1000 Mbps

LAN connector type RJ-45

Form factor PCIe Mini Card

IEEE WLAN standard • IEEE 802.11a

Model • Broadcom BCM2046 (Single-Chip Bluetooth EDR HCI)

Version Bluetooth 2.1 + EDR

Controller Realtek ALC272X (HD Audio / Azalia)

Features • Two built-in stereo speakers

Screen size 17.3

Type Wide XGA

Brightness (nits) 220

Aspect ratio 16:9

Response time (ms) 8

Optical coating Anti-glare

Supported models • AUO B173RW01

Supported models • Chicony CH9665SN

Controller Winbond KBC773L

Features • Integrated numeric keypad