INSTITUTO SUPERIOR DE CIÊNCIAS E TECNOLOGIA ALBERTO CHIPANDE

Subject: Technical English

Course in: Administration and Customs Management Year 2 1st Semester

First Round Exam Date: ………. May, 2020

Name: ___________________________________________________________

I. Complete the text with the best words given below the text. (4 marks)

Selling Online Successfully

To be a successful online business, first of all you need to have a good website. A good website looks
professional and is quick and easy to use. For instance, many people do not like to have to register to
visit site. It is also important for the company to have its ….... 1on each page.
This brands the site and can be used by the visitor as a link back to the ….... 2 . Of course, your products
need to be at least as good as your site. The site may be what ….... 3 customers in the first place, but it is
certainly the quality of the products and of the service that makes them come back ….... 4 your prices
down, and make a point of offering excellent after sales ….... 5. Inform you visitors that you offer ….... 6
online ordering. Finally, when you receive an order, e-mail the customer to ….... 7 receipt and to inform
them when the goods will be ….... 8

1. a) flag b) symbol c) logo

2. a) homepage b) modem c) search engine
3. a) shows b) appeals c) attracts
4. a) take b) give c) bring
5. a) service b) guarantee c) method
6. a) saved b) proof c) secure
7. a) thank b) acknowledge c) send
8. a) exchanged b) despatched c) purchased

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2. Put in make or do in the correct form. (4 marks)
a) Laura hates …................................. housework, especially cleaning.
b) Can you …....................... me a favour? “ It depends what it is”
c) Aurélio didn't help Mazive. He sat in an armchair and ….......................... nothing.
d) Hugo is ….......................... a course in Accounting and Auditing at UEM.
e) There is something wrong with the car. The engine is ….......................... a strange noise.
f) Let's …........................... a list of all the things we have to …............................ today.
g) The last time that Narcia ….............................. an exam was 3 years ago.
h) Why do you always …................................................ the same mistake?

3. Put in am not / isn't / aren't / don't / doesn't. ( 4 marks )

a) Isabel …............................ study in the evenings.
b) Rosa is very tired. She …........................... want to go out this evening.
c) Narcia is very tired. She …............................ going out this evening.
d) Neid…............................... working this week. She is on holiday.
e) My parents are usually at home. They …........................... go out very often.
f) Mr. Amade has travelled a lot but he …................................... speak any foreign languages.
g) You can turn off the television. I …....................................... watching it.
h) There's a party next week but Hilton …....................................... going.

4. Are you careful with money? What do you do to save money? Is it easy?
Write a short paragraph in about 10 lines to support your answer. ( 8 marks)
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