(i)

Answer: E
Từ khóa “hotel managers, “encourage good staff to remain” Dòng 4-5 (đoạn 8): “it is
beneficial for hotel managers to understand what practices are most favourable to
increase employee satisfaction and retention.” - Hotel managers - Increase employee
satisfaction and retention = encourage good staff to remain
(ii)

Answer: D
Từ khóa “the actions of managers”, “they shouldn't move” Dòng 1-3 (đoạn 5): “when
managers provide recognition to employees, motivates employees to work together, and
remove obstacles preventing effective performance, employees feel more obligated to stay
with the company.” - Provide recognition + motivates employees + remove obstacles = the
actions of managers - More obligated to stay with the company = they shouldn't move
(iii)

Answer: B
Từ khóa “hospitality industry”, “help workers improve their skills” Dòng 4-6 (đoạn 3):
“despite this recognition of the importance of employee development, the hospitality
industry has historically been dominated by underdeveloped HR practices” - Hospitality
industry - Employee development = help workers improve their skills
(iv)

Answer: D
Từ khóa “less likely to change jobs”, “cooperation is encouraged” Dòng 1-3 (đoạn 5):
“when managers provide recognition to employees, motivates employees to work together,
and remove obstacles preventing effective performance, employees feel more obligated to
stay with the company.” - More obligated to stay with the company = less likely to change
jobs - motivates employees to work together = cooperation is encouraged
(v)

Answer: C
Từ khóa “dissatisfaction with pay”, “not the only reason” Dòng 4-7 (đoạn 4): “among the
many cited reasons are low compensation..." - Among the many cited reasons = not the
only reason - Low compensation = dissatisfaction with pay
(vi)

Answer: YES
Among the many cited reasons = one reason Compromised employee morale = poor
morale (đạo đức kém)
(vii)
Answer: NO
Dòng 3-4 (đoạn 4): “employees may be broadly satisfied with many aspects of their work”
(viii)

Answer: NO
Dòng 3-4 (đoạn 9): “These include working conditions and job security. When these
factors are unfavorable, job dissatisfaction may result.”
(ix)

Answer: NOT GIVEN

Dòng 2-3 (đoạn 12): “those particularly appropriate to the hospitality industry include
allowing adequate breaks during the working day”
(x)

Answer: restaurants
Cần 1 danh từ vì sau giới từ “of” là danh từ Từ khóa “Tews, Michel and Stafford”,
“American chain” Dòng 1-3 (đoạn 11): “Tews, Michel and Stafford (2013) conducted a
study focusing on staff from a chain of themed restaurants in the United States.” - Tews,
Michel and Stafford - a chain of themed restaurants in the United States = American chain
(xi)

Answer: performance
Cần 1 danh từ vì sau tính từ sở hữu “their” là danh từ Từ khóa “activities”, “have fun”,
“improved” Dòng 3 (đoạn 11): “fun activities had a favorable impact on performance” - fun
activities - a favorable impact = improved (cải thiện)
(xii)

Answer: turnover
Cần 1 danh từ để tạo thành 1 danh từ ghép với từ “staff” Từ khóa “management
involvement”, “lower” Dòng 4 (đoạn 11): “manager support for fun had a favorable impact
in reducing turnover” - Manager support = management involvement - Lower = reducing
(giảm đi)
(xiii)

Answer: goals
Cần 1 danh từ vì sau sở hữu “the company's” là danh từ Từ khóa “fit”, “company” Dòng 5-
6 (đoạn 11): “the framing of that fun must be carefully aligned with both organizational
goals..."  - Be carefully aligned = fit (tương ứng) - Organizational = company (mang tầm
công ty)
(xiv)

Answer: charateristics
Cần 1 danh từ vì sau mạo từ “the” là danh từ Từ khóa “fit”, “company” Dòng 5-6 (đoạn 11):
“the framing of that fun must be carefully aligned with both organizational goals and
employee characteristics” - Be carefully aligned = fit - Organizational = company