SAM User Guide PDF

SYSTEM ACCESS
MANAGEMENT @OWS
User’s Guide
PT Huawei Services
Sept 2017
Contents
Introduction ...................................................................................................................................................................... 2
1. Internal Request ........................................................................................................................................................ 3
2. External Request ....................................................................................................................................................... 3
PTHS Approver’s List ..................................................................................................................................................... 4
Accessing the System ........................................................................................................................................................ 5
1. Administrator ............................................................................................................................................................ 5
2. Moderator ................................................................................................................................................................. 5
3. Basic .......................................................................................................................................................................... 5
Account Management ...................................................................................................................................................... 6
Create Account.............................................................................................................................................................. 6
Manual ...................................................................................................................................................................... 6
Import ....................................................................................................................................................................... 7
View and Modify Account ............................................................................................................................................. 8
Deactivate Account ....................................................................................................................................................... 9
Request New Access ....................................................................................................................................................... 10
Approval .......................................................................................................................................................................... 12
Account Processing ......................................................................................................................................................... 13
Introduction
System Access Management @OWS, is the application developed in OWS Environment to record the system access
credentials, accomodate the access request process that usually done by paper into the application-based approvals
to simplify the approval process. Below is the basic request & approval flow in this system:
There are 2 types of request, as below:
1. Internal Request
All requests submitted by PTHS users, it will not requires an approval from XL approver.
System
Line Manager
• Request for system • Review & approve / Administrator
access reject the system
• Review & approve access requests based • Process the account
system access requests on the system's service creation in the actual
submitted by sub- group system
ordinates • Update the process
details to this system
Requester PTHS Approver
2. External Request
All requests submitted by Non-PTHS users, it will needs an approval from XL Approver
Line Manager PTHS Approver

• Request for system • Review & approve / • Process the account
access reject the system creation in the actual
• Review & approve / access requests from • Review & approve / system
reject system access external accounts reject the system • Update the process
requests submitted by access requests based details to SAM system
sub-ordinates on the system's service
group
System
Requester XL Approver
Administrator
PTHS Approver’s List
Network System Description Service Group XL Approver PTHS Approver System Administrator
CoreNetwork NE - CS Core - CS xl.approver.1 bo.core.cs.manager admin.core.cs
Cisco Prime Cisco xl.approver.1 bo.core.ps.manager admin.cisco
CoreNetwork NE - PS Core - PS xl.approver.1 bo.core.ps.manager admin.core.ps
CoreNetwork NE - IN Core - IN xl.approver.1 bo.core.vas-in.manager admin.core.in
CoreNetwork NE - VAS & STP Core - VAS xl.approver.1 bo.core.vas-in.manager admin.core.vas
MPLS - Radius BNB20170906 MPLS xl.approver.1 bo.mpls.manager admin.mpls
MPLS - Radius CBT20170906 MPLS xl.approver.1 bo.mpls.manager admin.mpls
Ericsson CORE 2 Ericsson Core & RAN xl.approver.1 bo.ran.manager admin.ericsson.core-ran
Ericsson CORE 3 Ericsson Core & RAN xl.approver.1 bo.ran.manager admin.ericsson.core-ran
Ericsson GRAN 1 Ericsson Core & RAN xl.approver.1 bo.ran.manager admin.ericsson.core-ran
Ericsson GRAN 2 Ericsson Core & RAN xl.approver.1 bo.ran.manager admin.ericsson.core-ran
Ericsson LRAN Ericsson Core & RAN xl.approver.1 bo.ran.manager admin.ericsson.core-ran
Ericsson WRAN 1 Ericsson Core & RAN xl.approver.1 bo.ran.manager admin.ericsson.core-ran
Huawei Core M2000 Server 13 Huawei Core & RAN xl.approver.1 bo.ran.manager admin.huawei.core-ran
Huawei Core M2000 Server 20 Huawei Core & RAN xl.approver.1 bo.ran.manager admin.huawei.core-ran
Huawei RAN M2000 Server 14 Huawei Core & RAN xl.approver.1 bo.ran.manager admin.huawei.core-ran
Alcatel Alcatel xl.approver.1 bo.trans.manager admin.alcatel
Huawei RTN U2000 - 185 Huawei Microwave xl.approver.1 bo.trans.manager admin.huawei.microwave
Huawei RTN U2000 - 186 Huawei Microwave xl.approver.1 bo.trans.manager admin.huawei.microwave
Huawei Optix U2000 VM73 Huawei Optix xl.approver.1 bo.trans.manager admin.huawei.optix
Huawei Optix U2000 VM74 Huawei Optix xl.approver.1 bo.trans.manager admin.huawei.optix
NEC PNMSJ NEC xl.approver.1 bo.trans.manager admin.nec
VPN IT xl.approver.1 it.manager admin.it
Accessing the System
This system can be accessed through internet connection at https://app.teleows.com
To login, insert your username and password, then click “Login”. For the newly created users, the default password is
“huawei123”. Depends on the role given to your user, you will see a different menu.
1. Administrator
Administrator can do all operations in this system. They can manage all the data, such as Company, Departement,
Service Group, System and Account. They also can query all of the access requests and system access list.
2. Moderator
Moderator is the 3rd party (external) privilege, given to all of the partner’s PIC to maintain their own accounts from
the same team or company. They can add, update or deactivate the accounts belong to the same team / company.
3. Basic
Basic user can only request access for themselves, query the list of their own requests and list of all pending
approvals for them.
Account Management
To go to Account Management page, click “Account” menu on Data Management panel. You will see the list of
accounts that you can modify, add or deactivate.
Create Account
To create new account, you have 2 options. You can add manually, one by one. Or you can create multiple accounts
by importing it from the excel templates.
Manual
To create account manually, click “New” button. Fill all the information needed, (*) mark means mandatory, you
can’t let it blank. If you’re done, click submit to confirm account creation.
Import
To create multiple account by excel file import, you can click “Import” button.
Click and download the template if you don’t have it yet. Open the attached excelsheet below to see the example.
account_import
If you’re done with your template, now click “Add” button in the form above to upload the files. Wait until the files
uploaded successfully, then click “Import” to start import your data.
View and Modify Account
You can view and modify account by clicking at the account name on the Account List, or click the “Edit” Icon in the
Operation column.
After you click it, you will see the Account Details page. From this page you can see all the details from selected
account. You can also modify some information and click “Save” button to save the changes.
Deactivate Account
If the account is inactive, for example resigned, you can deactivate the account. Click on the “Deactivate” button at
the Operation column. Than click “OK” to confirm account deactivation.
Request New Access
When you request for new access, first you need to choose which service group your intended system is belong to.
For example in this case, VPN Access is belong to IT service group.
Each service group will have a different approvals flow. For the details, you can see in the table below:
Service Group XL Approver PTHS Approver System Administrator

Alcatel xl.approver.1 bo.trans.manager admin.alcatel
Cisco xl.approver.1 bo.core.ps.manager admin.cisco
Core - CS xl.approver.1 bo.core.cs.manager admin.core.cs
Core - IN xl.approver.1 bo.core.vas-in.manager admin.core.in
Core - PS xl.approver.1 bo.core.ps.manager admin.core.ps
Core - VAS xl.approver.1 bo.core.vas-in.manager admin.core.vas
Ericsson Core & RAN xl.approver.1 bo.ran.manager admin.ericsson.core-ran
Huawei Core & RAN xl.approver.1 bo.ran.manager admin.huawei.core-ran
Huawei Microwave xl.approver.1 bo.trans.manager admin.huawei.microwave
Huawei Optix xl.approver.1 bo.trans.manager admin.huawei.optix
MPLS xl.approver.1 bo.mpls.manager admin.mpls
NEC xl.approver.1 bo.trans.manager admin.nec
After you successfully submitted an access request, you can monitor it’s status from “My Requests”.
You can click at the Request ID to see the details. In this page you can see the status, who’s the curent handler and
also your approval flow history.
Approval
For managers & approvers (XL approver & PTHS approvers), the list of pending approvals can be found in “Pending
For Me” menu. The details of the approval page will be similar like below:
Notice the marked red box, that’s the only area that needs to be filled by approver. Action, either Approve or Reject.
And Remark that describe the approval / rejection.
Account Processing
Account processing will be occurred after all the approvers (manager, XL approver, PTHS approver) approve the
request. This will be done by the related system’s Administrator. After they created the account on the actual
system, they need to confirm the account creation through SAM.
To confirm account processing, click the “Process” button in the Action column. It will pop up the form as below:
In this form, system admin needs to fill in the status (Effective / Not Processed), remark, the user account /
username created in the actual system and command list (if any defined for the request). Click “Process” to submit
it.
After confirmed, the “Account Creation” field will be changed automatically, depends on how many systems you
processed. “Done” if all the accounts requested already created in the actual system. “Partially Done” if some of it
created. And “Not Done” if the actual account creation can’t be done in the actual system due to some certain
condition. Finally, put the remark then click “Submit” to proceed, then the request flow should be completed.

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