CTC/IMS/FRM-20

EXTERNAL AND INTERNAL ISSUES Rev Rev Date

0 17/09/2018
DEPARTMENT: QHSE & FM

No Description of Issues Action taken to Control Issues Responsibility Method of Monitoring

External Issues
 To sustain the standard of the
QHSE & FM system to remain QHSE&FM Manager
competitive in the market QHSE & FM Team
 Feedback from clients &
1 Competition in the market  Market prospection Business
development Manager Internal Audits
 Close follow up of clients
 Market survey
demands and requirements

 Programs & plans established to

achieve the customer
satisfaction and to provide best
quality service to them. QHSE&FM
 Close monitoring to client’s  Customer feedback
2 Customer Satisfaction Manager
inquiries with regards to
Facilities services & Team
 Daily monitoring of clients
complains

3 Availability of product and services QHSE&FM  Service reports / job

from external providers  Maintaining good business Manager cards.
relationship with external & Team  Spare part plan
providers for sustainable Procurement  Store Daily Material status
business
Manager
 Establish quarterly/yearly spare
parts plan Store Manager
 Communication with
Procurement and stores to get

EXTERNAL AND INTERNAL ISSUES
Deviation from the Govt rules &
4 regulations and standards (SC, QF
etc)
5 communication
8 Climate Conditions
9 Multinational tenants/ residents
1 Effective communication
CTC/IMS/FRM-20
Rev Rev Date
0 17/09/2018
daily Material status
 Evaluating the suppliers /
QHSE&FM  Establishing legal register
subcontractor’s compliance with
& evaluating.
rules & regulations Manager
 Inspection reports
 Conduct daily inspections & Team
 Self-audit report
 Conduct Monthly self-audits
 Communicating effectively with
customers and interested  Customer feedback
parties
QHSE&FM  Minutes of Meetings
 Establish communication
 Induction Material and
channel with different tenants Manager
records
and workers representatives & Team
 Power point slides
through Meetings,
announcements and TV  Signages
displays
 Adapt with new shifts and QHSE&FM  Communication to the
schedules to overcome the Manager clients/tenants by visual
changes in the weather/climate. & Team awareness.
 Enhance multi national
signages, induction and
awareness
 Establish food menus for QHSE&FM  By holding food committee
different ethnic groups. meetings, Welfare
Manager
 Organize recreation (TV rooms) meetings, Induction
facility for different cultural & Team records etc.
groups.
 Room allotment based on
nationality wise.
Internal Issues
 Communicating effectively QHSE&FM  Meeting with Staffs.
 CTC/IMS/FRM-20
EXTERNAL AND INTERNAL ISSUES Rev Rev Date
0 17/09/2018
within team members & various
departments.
Manager  By creating share folders
 Distribution of plans or new for access to all.
& Team
amendments to the all
concerned in effective manner
 By effective PPM and by QHSE&FM  Service reports.
2 Asset Management keeping external vendors for Manager  PPM findings and close
services. & Team out.
 Room mapping and occupancy QHSE&FM
Lack of effective Space reports to be maintained on
3 Manager  Occupancy report.
Management of accommodation daily basis to track the vacant
spaces & Team
QHSE&FM
 Planning in advance
4 Logistics Delay Manager  Spare parts Plan.
 Regular follow up with stores.
& Team
 Induction QHSE&FM
Non-compliance to the CTC HSE  Inspections/inductions,
5  Security checks Manager
rules & regulations walkthrough
 Daily HSE room inspection & Team
 All personal required for the
maintenance available and QHSE&FM
Not having adequate competent trained for the maintenance in
6 Manager  Annual appraisal
staff the plant and also have contact
with external competent HR Manager
providers
QHSE&FM
Non-availability or effective  Maintenance plan is well
 PPM schedule.
7 maintained and available with Manager
maintenance Plan  Maintenance procedure
operator & Team
QHSE&FM
 Ensure that all testing  Equipment calibration
8 Breakdown of testing equipment Manager
equipment are calibrated register
& Team
 CTC/IMS/FRM-20
EXTERNAL AND INTERNAL ISSUES Rev Rev Date
0 17/09/2018
QHSE&FM
Not identified the environmental  Conduct aspect identification  Environmental aspect
9 and impact assessment as per Manager register
aspects in work place
procedure & Team

Last updated on: 08.10.2019

Prepared by Approved by QHSE & FM Manager