PAMANTASAN NG LUNGSOD NG PASIG

Alcalde Jose St. Kapasigan, Pasig City

Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

INSTITUTIONALVISION STATEMENT

The Pamantasan ng Lungsod ng Pasig is a leading center for academic excellence among locally funded colleges and universities that produces
responsible and productive individuals who are responsive to the changing demands of development locally and globally.

INSTITUTIONAL MISSION STATEMENT

We, a community-oriented individuals, supported by the Government of Pasig, are committed to lifelong learning and to produce graduates, strong in
their global outlook, cultural identity, and social responsibility through teaching strategies, methodologies, relevant research and dedicated public
service.

INSTITUTIONAL GOALS:

 To instill and nurture in each student the appropriate and relevant attitude, knowledge, values, and skills needed to become useful and productive
citizens, successful entrepreneurs, or gainfully employed members of the community.
 To provide quality public higher education that will not only assist each individual to fully develop his/her potential as a human being, but also
enhance the quality of citizen participation in the basic functions of society.
 To advance the frontiers of knowledge and technology through quality instructions, research and community extension services that encourage
maximum use of all resources and facilities available in the city of Pasig where students can apply the knowledge, values, and skills they gained for
improving their own quality of life and that of the community where they belong.

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

COLLEGE VISION STATEMENT

A vessel of sturdy institution that will develop competitive, socially responsible professionals in a globally competitive environment of a fast-changing

Hospitality Industry through academic, social and moral foundation of learning that could help build a strong community and a greater nation.

COLLEGE MISSION STATEMENT

To produce God-fearing, competent, educated and well-disciplined future professionals of the Hospitality Industry through the collaborative efforts of

stakeholders concerned by providing competency based learning and industry training.

COLLEGE OBJECTIVES:

 Enhance and develop the individual personality of the students to fit the needs of the Hospitality Industry

 Inculcate values that would help them cope with the fast changing trends of the industry build harmonious relationship with other people from the

industry as well as with clients or customers from different social classes or walks of life

 Enrich the theoretical knowledge and skills of every student in order to meet the high standards of globally competitive industry.

PROGRAM GOALS:

The BS in Hospitality Management aims to develop effective and efficient leaders of the Hospitality Industry. To achieve this mission, it is our goal

that students graduating from the Bachelor of Science in Hospitality Management program at PamantasanngLungsod Ng Pasig will demonstrate

leadership skills by having the knowledge of the industry, people management skills, problem-solving skills and sense of responsibility.

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

1. Provide a common body of knowledge in hospitality management coupled with a broad education and awareness of skills and attitudes which will

prepare students for responsible leadership roles in the hospitality industry.

2. Develop employability skills required of hospitality management through the use of a competency-based program.

3. Provide students with relevant hands-on operational experience in some facet of the hospitality industry.

PROGRAM OUTCOMES:

1. Analyze the functions performed by different divisions and departments within a lodging operation to visualize the interaction of all areas.

2. Describe ethical and legal responsibilities in lodging and food and beverage service facilities.

3. Produce and manage food products and services complying with enterprise standards

4. Provide food and beverage service and manage the operation seamless based on industry standards.

5. Apply management skills in food and beverage service operations.

6. Perform and provide full guest cycle services for front office.

7. Perform and maintain various housekeeping services for guest and facility operations.

8. Applying listening, reading, writing, and speaking skills to enhance operations and customer service in food and beverage service facilities.

9. Describe career opportunities and qualifications in the hospitality industry and food and beverage industry.

10. Plan / Organize, implement and evaluate MICE activities

11. Plan and implement a risk management program to provide a safe and secure workplace.

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

OUTCOMES BASED SYLLABUS

BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT

Year Level : First Year Semester/ Summer : 1st Semester

Course Title : Professional Development and Applied Ethics No. of Hours/Semester : 54 hrs

No. of Units : 3 units Lecture Hours : 3 hrs/ week

Pre-requisites : None Laboratory Hours : None

COURSE DESCRIPTION:

This course describes the skills, knowledge and performance outcomes required to develop the ability of students to become professionals in their field

by understanding the ideas of improving one’s personality and ways on how they are going to be valued in the business industry by means of presenting their

ideas like company meetings, professional networking, interviews and through proposals of services considering the proper collaboration to their associates

and portraying professional business ethics. It also teaches writing skills and emphasize in verbal communication and preparation of plans that requires them to

research career options and company potentiality and stability to develop a strong and effective career pathway.

COURSE OUTCOMES:

On successful completion of this course the learner should be able to achieve the following outcomes:

CO1 Develop a deeper self understanding of theories of their own personality and personality development

CO2 Prepare and deliver effective oral communications to individuals and to groups.

CO3 Develop self through personal development strategies

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

CO4 Define a leader, and describe leadership technique in tourism/hospitality setting.

CO5 Demonstrate guest service skills

CO6 Demonstrate effective interpersonal skills.

CO7 Appraise the connection between stress and emotions

CO8 Evaluate effective strategies of coping stress.

CO9 Use effective self-management skills

CO10 Provide services in a professional manner and demonstrate etiquette in various situations.

CO11 Develop self through personal development strategies

Course Outcome Suggested

Learning Outcomes Teaching Method of

TOPIC
Week Hour/s Methodologies/Strat Assessment

egies /Evaluation

Week 3hrs I. Overview of the Students are expected to: Interactive

1 course: 1. Orient the students of the Discussion and Learning Log

subject and what are the Sharing of Real-Life Observation/Checklist

A. Syllabus expectations after each

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

B. Classroom Policies, Rules meeting. Getting to know

and Regulations 2. Introduce the students to activity

Attendance, Grading the Course and enable them

System and Course to understand the Experience Getting

Requirements/ Grooming importance of this Course to Acquainted

Policies their whole curriculum

3. Understand and apply the

implementing rules, policies

and guidelines of the

course.

CO 1 Week 6hrs II. Introduction to The learner are expected to: Theory Class Essay Writing

Develop a deeper 2&3 Personality 1. Identify the determinants of Image Test/ (Rubric)

self understanding a. Definition and Basics of personality; Assessing Quiz

of theories of their Personality 2. Demonstrate the importance Personality Using Checklist

own personality b. Nature of Personality and of personality enhancement. Five Factors

and personality Types of Personality Class Discussion

development. c. Dimensions of Theories of

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

Freud and Erickson

d. Significance of Personality

Development

e. Five Aspects of

Personality

CO2 Week 6hrs III. Technique in The learner are expected to: Group Discussion Essay Writing

Prepare and 4&5 Professional 1. Plan and organize type and Impromptu, Public Rubric

deliver effective Development Stage I content of communication Speaking Quiz

oral a. Communication Skills according to purpose and

communications  Communication intended audience/ receiver;

to individuals and Process 2. Convey ideas clearly,

to groups.  Communication ensuring effective

Barriers communication in (multi-

 Overcoming cultural) workforce and

Communication external audience;

Barriers 3. Identify strategies for

 Communication in establishing and maintaining

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

the Workplace communication links with Theory Cum Practical

b. Building Self-esteem and internal and external Session

Self Confidence audiences;

 How to Deal with 4. Demonstrate effective Assignment:

Inferiority Complex listening skills. Internet Workload

 Importance of Self Search the net for

sample cases of
Confidence people worldwide
who have survived
 Ways to Develop their weaknesses and
served as role
Self-Confidence models and epitome
of success in their
c. Working on Attitudes chosen field of
endeavor. Read &
 Aggressive Present it to the
class.
 Assertive

 Submissive

IV. Technique in
CO3 Week 3hrs The learner are expected to:
Professional
Define a leader 5 1. Plan and make decisions Questionnaires, Role Case Study using
Development Stage II:
and describe with others and support the Play, Management Rubric
Leadership in the

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

leadership Hospitality and outcomes; Games

technique in Tourism Industry 2. Relate your role to others in

tourism/hospitality a. Introduction to Leadership the organization;

setting. b. Leadership Style 3. Apply principles of group Brainstorming

CO4 Describe and c. Group Dynamics dynamics to teamwork and “Leadership”

apply principles of d. Team Building teambuilding. Discussion

group dynamics to Simulation Game

teamwork and V. Technique in

team building. Professional

CO5 Week 3hrs Development Stage The learner are expected to: Role Playing Problem Solving

Demonstrate 6 III: Guest Relations in 1. Explain and apply the Controversial Issues using Rubric

guest service the Hospitality and principles of good customer

skills Tourism Industry service;

a. Guest Relation 2. Provide appropriate

b. Nature of Guest Relation information to customers to

c. Guest Relation Skills assist them in planning;

3. Identify and describe ethical

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

behavior in relation to client

satisfaction.

4. Solve and handle guest

complaint;

VI. Technique in 5. Discuss relation skills.

Professional

Week 6 hrs Development Stage IV The learner are expected to: Discussion and Quiz

CO6 7&8 a. Intellectual Attributes of 1. Promote positive Inquiry

Demonstrate Personality management/employee

effective  Types of relations through use of

interpersonal Intelligence positive interpersonal skills

skills.  Factors Affecting and fair and equitable

Intelligent Behavior treatment;

 Ways to Make 2. Employ effective

Effective Decision interpersonal skills and

making maintain rapport in dealing

b. Interpersonal with customer and co-

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

Relationships workers;

3. Follow principles of stress

Midterm Exam management.

VII. Technique in

Week 3hrs Professional

9 Development Stage V

Week 6hrs a. Emotion and Motives The learner are expected to: Design and Problem Objective type of

CO7 10&  Kinds and 1. Demonstrate conflict Solving Exam/Essay with

Appraise the 11 Classifications of resolution technique; Rubric

connection Emotion 2. Follow principles of time Awareness Training

between stress  Controlling management and meet Case Study

and emotions Emotions for deadlines. Quiz

CO8 Hospitality and

Evaluate effective Tourism

strategies of Professionals

coping stress. b. Stress Management

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

CO9  How to Cope with

Use effective self- Stress

management skills c. Conflict Management

 Introduction to

Conflict

Management

 Levels of Conflict

 Managing Conflict

d. Time Management

 Concept

 Importance & Need

 Steps Towards

Better Time

Management

VIII. Projecting A Positive

Social Image Part I

a. Definition and Importance

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

of Social Image

Week 6hrs b. Good Grooming and The learner are expected to: Demonstration and Evaluation Checklist

CO10 12& Proper Hygiene 1. Adhere to professional Presentation Rubric

Provide services 13 c. Grooming for Men and standards of dress, hygiene Video Viewing Quiz

in a professional Women and grooming.

manner and d. Dressing for Occasion

demonstrate IX. Projecting A Positive Partner and Group

etiquette in Social Image Part II Collaboration

various situations. a. Proper Way of Introduction

b. Body Language

Week 6hrs c. Public Speaking The learner are expected to: Demonstration Self Inventory

14& d. Social Graces and Proper 1. Demonstrate ethical behavior Group Presentation Practical

15 Telephone Etiquette and follow professional codes Role Playing Demonstration

e. Business Conduct and of conduct; Rubric

Office Etiquettes 2. Apply the principles of

f. Social Graces and Table business etiquette, protocol and

Manners procedures.

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

g. Etiquette in Public Areas

X. Values and Image

Improvement

a. Self Appraisal

b. Philosophy of Life

Week 3hrs The learner are expected to: Awareness Training Essay

CO11 16 1. Demonstrate ethical behavior and Values

Develop self and follow professional codes Clarification

through personal XI. Performance of conduct;

development Appraisal and Career 2. Apply the principles of

strategies Path business etiquette, protocol and

a. Career Planning Goals & procedures.

Week 3hrs Process The learner are expected to: Simulation Oral Questioning

17 b. Resume Building 1. Develop career planning Performance Observation Checklist

c. Self Introduction goals and process; Interactive Classroom Rubric

d. The Art of Participating in 2. Create an impressive Activity

Group Discussion/ resume;

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

Modeling 3. Evaluate own knowledge

e. Personal Interview and skills and identify gaps

Session/Mock Interview for reaching personal and

Session professional goal.

XII. FINAL EXAM 4. Check one’s self or

personality

5. Explain things to consider

when called for an interview.

Week 3hrs

18

TEXTBOOK:
Rodolfa, Beranrdo B., Leadership & Persoinality Development for Tourism and Hospitality Professionals, Mindshapers Co. Inc, 2011
REFERENCES:
Harmis, Elaine K.,Customer Srvice : A Practical Approach, 6th Edition Pearson Education Inc., 2013
Hellriegel, Slocum, Principles of Organizational Behavior, South-Western,Cenage Learning, 2011
URL:
https://study.com/academy/topic/personality-development-theories-lesson-plans.html

JOURNAL:

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

Journal of Cornell Hospitality Quarterly 2015, Vol.18 389-403

Journal of Cornell Hospitality Quarterly 2015, Vol 18 132-145
Journal of Cornell Hospitality Quarterly 2015, Vol 56

COURSE REQUIREMENTS:

The following requirements are given to the students for them to understand the principles about managing hospitality organizations and reach the level of excellence in

providing a positive experience to their guests in the future. Moreover, it will help to attain the given subject objectives.

1. Attendance, Quizzes, Assignments, Exercises/Seatwork, Recitation

2. Case Study Reaction/Research Papers

3. Major Examinations

4. Participation in Group discussion/presentation

5. Participation in Class Modeling of Different Attire for All Occasions and Hospitality and Tourism Uniforms

6. Written Documentation and compilation of the Event: Modeling

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

GRADING SYSTEM:

** Attendance plays a big factor in the grading system. The professor has the right to refuse attendance due to lack of requirements.

The grading system will be based on KSVA Principles which is a total of 100%.

QUIZZES 25%

ATTENDANCE 10%

VALUES/ATTITUDE 15%

ASSIGNMENT/SEAT WORK/ 20%

EXAMINATION 30%

TOTAL 100%

ACADEMIC DISHONESTY:

This class will follow PLP’s policy on academic dishonesty. Anyone suspected of academic dishonesty will be reported to the Dean of College of

Hospitality Management and Director of Student Affairs.

COURSE POLICIES:

1. Students are allowed 3 days of absences inclusive of tardiness. Three (3) tardiness is equivalent to one (1) day absent. All absences after that shall mean

FAILURE DUE TO EXCESSIVE ABSENCES.

2. Special major examinations are scheduled one week after the administration of the major exams.

College of International Hospitality

 PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

3. Student should be honest at all times; cheating and plagiarism in any form is a mortal sin which could merit a 0.0 grade and can lead to suspension and

dismissal.

4. Cellular phones should always be in a silent mode during class hours; the use of cellular phones is prohibited unless a special permission is sought.

5. The use of E – gadgets is strictly prohibited unless otherwise relevant to class discussion.

6. All requirements must be submitted on the specified date or deadline.

7. Other policies: as agree by students and professor in – charge in the subject.

Prepared by: Checked and Reviewed by:

Prof. Rowena R. De Leon Prof. Philipp H. Lubang

Faculty, CIHM Dean, CIHM

Approved by:

Prof. Federico G. Nueva Prof. Iluminada T. Vierne

Academic Director Vice President Administration

College of International Hospitality

PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

College of International Hospitality

PAMANTASAN NG LUNGSOD NG PASIG
Alcalde Jose St. Kapasigan, Pasig City
Telefax No. 628 – 1013
College no. 628 – 1013 loc. 116

College of International Hospitality