HPC 103 Applied-Business-Tools

Republic of the Philippines
Western Philippines University

A STRONG PARTNER FOR SUSTAINABLE DEVELOPMENT
ACADEMIC AFFAIRS
COURSE SYLLABUS
HPC 103 - APPLIED BUSINESS TOOLS AND TECHNOLOGIES (PMS) WITH LABORATORY
Vision
WPU: the leading knowledge center for sustainable development of West Philippines and beyond.
Mission
WPU commits to develop quality human resource and green technologies for a dynamic economy and sustainable development through relevant instruction,
research and extension services.
Goals of the College
1. To provide quality education in the fields of business and management that is responsive to regional, national and international development.
2. To pursue relevant research and extension activities through linkages with business organization, government and non-government agencies.
Objectives of the Program

1. To prepare students to undertake task, functions, duties and activities in the operation of hotels, restaurants, travel, government and non-government agencies in
accordance with the competency standards.
2. To produce skilled and manpower needs of tourism industry providers including government and non-government agencies in the local, national and international
environment.
3. To equip students with knowledge and skills who aimed to seek employment and assume entry level jobs in the areas of Food and Beverage, Front Office and
Housekeeping Operations
Program Outcomes (CMO no. 62, s 2017)
1. Articulate and discuss the latest developments in the hospitality industry.

2. Work effectively and independently in multi-cultural teams.
3. Act in recognition of professional, social, and ethical responsibility
4. Perform the basic functions of management such as planning, organizing, leading and controlling.
5. Apply the basic concepts that underlie each of the functional areas of business (marketing, finance, human resources management, production and operations
management, information technology, and strategic management) and employ these concepts in various business situations.
6. Select the proper decision-making tools to critically, analytically and creatively solve problems and drive results.
7. Work effectively with other stakeholders and manage conflict in the workplace.
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WPU-QSF-ACAD-10A Rev. 00 (10.02.19)
ACADEMIC AFFAIRS
8. Exercise high personal moral and ethical standards.
9. Manage and market a service oriented business organization.
10. Demonstrate administrative and managerial skills in a service oriented business organization.
11. Perform and monitor financial transactions and reports.
12. Utilize information technology applications for tourism and hospitality
13. Utilize various communication channels proficiency in dealing with guests and colleagues.
14. Observe and perform risk mitigation activities
15. Interpret and apply relevant laws related to tourism industry.
16. Perform and provide full guest cycle service for front office.
A. Course Information
Course Code HPC3

Course Title Applied Business Tools and Technologies (PMS) with Lab
Course The course identifies common tools, technology and techniques used in the Tourism and Hospitality Industry. It includes an overview
Description of the application or systems composed of technical processes, methods, software and hardware that have evolved and streamlined
certain function in the workplace. These application and systems include those used in (10 an organization’s internal functions, (20
business-to-business operations (including operations with suppliers and (3) business-to -busines application so he/she can identify,
learn, analyze and understand available devices and solutions, from which they can select the one/s that is most appropriate for the
business function. Topics covered: how to utilize information technology application; how to access and retrieve electronic-based
data; how to perform administrative and clerical procedures; how to receive and process reservations; how to source and to provide
destination information and advice; how to produce applicable travel documentation, etc. The student will also learn to appreciate the
impact of technological innovations to the economy, the industry, the organizations business model and to specific
functions/operations of the organization. This will also ensure that the students will also know the value of including tools and
technology in its business strategy
Pre-requisite None
Course
Co-requisite None
Course
Credit Unit/s 2-1-3
Contact 5
Hours/Week
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ACADEMIC AFFAIRS
B. Learning Outcomes
At the end of the semester, the students can:
1. Utilize advanced technology utilities, including compressing files, converting files, importing files and transferring data among application.
2. Analyze computer hardware to determine software compatibility.
3. Diagnose problems related to technology system including advanced network systems, hardware and software.
4. Classify advanced features of word processing software, including outlining, tracking changes, hyperlinking, creating macros, developing forms and mail
merging.
5. Apply word processing software to demonstrate professional writing skills by producing and editing business correspondence documents using various data
input techniques
C. Learning Plan
Week Intended Learning Topics Teaching and Learning Instructional Resources Assessment Tools/Tasks
Outcomes Activities
 Familiarize themselves 1. WPU vision, mission  Lecture (Direct  University Manual  Individual Exercises
with the school vision statement Teaching)  PowerPoint Presentation (written response of
and mission statement. 2. Expectations (instructor,  Creative response  Laptop students)
 Link the course to the peer, course). Course
attainment of the vision, overview, Course
mission, college goal and requirements and
objective setting of House Rules
1  Demonstrate knowledge I: Overview of the  Lecture  Summative test
in defining technological common business tools  Discussion  Laptop  Performance based
terms. and technology in the  Websearch  Picture
 Identify and access Tourism Industry  Powerpoint
business tools required  Book
1.1 Access and use common
to achieved work  Internet
business tool
outcomes
 Develop criteria to 1.1.1 Business Tool
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ACADEMIC AFFAIRS
identify which tools are Terminologies
to be monitored and 1.1.2 Business tools and its
controlled to ensure that example
time and effort is 1.1.3 Defining a Business
devoted to managing the tool
proper and important 1.1.4 Classification of
business tools
tools
1.1.5 The usage of business
 Review and analyze tools
literature on different 1. 2. Use Business tools
business tools and Efficiently and Effectively
technology and in Accordance with
 Use business tools Enterprise and Policy
efficiently and effectively
1.3. Obtain and maintain
business tools required to
support work place
Activities
1.4. Store Business tools in
Accordance with enterprise
procedures and to reduce
the thief and fraudulent
activity
2-3 II and III: Select and  Lecture  Laptop  Summative

 Identify and access Use Common Business  Discussion  Picture  Individual Output
business technology Technology  Web search  Powerpoint with rubrics
required to achieve  Hands on  Book
work outcomes 1.2 Select appropriate
business technology  Project based  Internet
 Select appropriate Learning
business technology and/or software
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ACADEMIC AFFAIRS
and/or software applications to
applications to achieve the
achieve the requirements of work
requirements of work task
task.
 Demonstrated ability
to use typical systems 1.3 Business technology
and procedures for  Computer equipment
the maintenance of
common business a) Digital cameras
tools and b) Security surveillance
technologies technology
c) Hand-held input
devices
d) Communication
systems
 Software applications
may include:
a) Word processing
packages
b) Spreadsheet
packages
c) Accounting packages
d) Database packages
e) Presentation
packages
f) Internet browsers
 Work task
a) Processing
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ACADEMIC AFFAIRS
reservations
b) Undertaking stock
takes
c) Processing financial
records
4-5  Use database IV: Introduction to  Discovery Learning  Laptop  Summative test
management, Information Technology  Hands on activity  Picture  Individual output
presentation  Web search Activity  Powerpoint with rubrics
graphics, 4.1 What is information  Book
spreadsheet, word Technology?  Internet
processing, internet 4.2 The Digital of Tourism
and email software Landscape
4.3 Using information
 Define basic technology for tourism
computer
terminology
 Compare and
distinguish different
types of computers
and peripherals that
are available in
business and
industry.
6-7  Identify the security V: Competitive  Web search Activity  Laptop  Summative test
Issues in Tourism Advantage in tourism  Lecture  Picture  Individual Output
Internet  Group Discussion  Powerpoint with rubrics
 Enumerate Tourism 5.1 Network and Security  Book
and A radical tourism Issues in Tourism Internet  Internet
Issues and Tourism- a radical
issues
8  Demonstrate an VI: Information  Lecture  Laptop  Summative test
understanding about Systems in tourism  Web search activity  Picture  Performance Based
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the central concepts Applications and  Hands -on activity  Powerpoint Analytic
and current Strategy  Book
development of e-  Internet
business in tourism 6.1 E-Business and E-
and hospitality commerce Systems
 Explain the content 6.2 Term and concepts of e-
and framework of business
electronic commerce 6.3 Strategic and tactical
compare the major tools for e- business
types of transactions 6.4 Customer focus and
and modules in Management
tourism 6.5 Risk and Risk
 Explain the unique Management
features of the 6.6 Technological advances
tourism and and advantages
hospitality clusters
and their effects on
the e- business.
 Recommend and plan
development steps of
e-business for a
company in the field
of tourism and
hospitality
MIDTERM EXAMINATION
10  Demonstrate the VII: Travel  Web based research  Laptop  Summative test
ability to analyze the Intermediaries and  Lecture  Picture  Oral Assessment
impact of technology Information Technology  Group discussion  Powerpoint  Observation checklist
travel intermediaries  Discovery Learning  Book
 Compare and 7.1 Agency Business
7.1.1 Travel Agency
(simple data  Internet
evaluate the gathering)
information 7.1.2 Tour operator
technology
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ACADEMIC AFFAIRS
applications that are
used in different
sectors of the tourism 7.2 Technology tools used by
industry hospitality and Tourism
7.2.1 Travel websites
7.2.2 Tour information
and Guiding systems
7.2.3 Smart phone
communication apps
11  Apprehend how VIIIThe Internet and  Websearch activity  Laptop  Summative Test
technology is the Tourist  Individual Exercises  Picture  Performance based
changing tourist 8.1Tourist behavior and  Powerpoint (Analytic Rubric)
behavior trends  Book
 Discuss the internet 8.2 The application of  Internet
and mobile how it social local mobile
changes the way “Solomo” Social media
people plan and and tourism Facebook,
experience trips Instagram, twitter
 Connect to a social
media platform and
explain how social
media became the
indispensable
platform for tourism
marketers

12  Explain the key factors IX: Managerial Support  One minute paper  Laptop  Summative test
affecting the success of System in Tourism  Lecture  Picture  Reflection
an internet-based  Assigned readings  Powerpoint
9.1 Decision support
marketing decision  Video presentation  Book
systems
support systems Internet
 Marketing decisions
 Discuss the fundamental
support systems
requirements for
9.2 Information and
iniating an online
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ACADEMIC AFFAIRS
business and apply them business Knowledge
on the creation of a
9.3 Strategic Tourism
business site
Technology Investment
 Elaborate how these  Internet of
technologies work in things (IoT)
tourism industry and
 Facial
enhance customer
recognition
experience
system
 Virtual reality
 Robotics Bio
data
13  Identify explain the X: Issues and Trends  Lecture Interactive  Laptop  Summative test
challenges, issues and 10.1 Sustainable tourism  brainstorming  Picture  Individual oral
trends of information and information  Powerpoint recitation
technology in technology  Book
sustainable tourism 10.2 The future of  Internet
 Discuss how information technology
technological and tourism
advances will change
the way we travel
14  Describe the basic XI: Computer  Lecture  Laptop  Group Recitation
functions common to Reservation System  Group Discussion  Picture
property (CRS) and Global  Powerpoint
management systems Distribution System  Book
 Identify, describe and (GDS)  Internet
differentiate between
both front house and 11.1 Hospitality and
backhouse property technology Systems
management system 11.2 Introduction to
modules property management
systems and front office
modules reservation, guest
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ACADEMIC AFFAIRS
management and guest
accounting. Point of sale
system, sales and catering
system
15  Discuss an overview XII AND XIII:  Computer simulation  Laptop  Summative test
of the origins, Computer Reservation  Picture  Performance based
development and System  Powerpoint (Analytic)
functions of  Book
computerized 12.1 What is a CRS?  Internet
reservation systems 12.2 The Importance of CRS
 Explain the important in the travel industry
role of computerized The effects of CRS in the
reservation system in operations of travel
travel industry Agencies
 Evaluate the effects of
computerized
reservation system in
the travel agency
operations
16  Discuss an overview XIV: The Global  Lecture  Laptop  Summative test
of the origins, Distribution System  Web based research  Picture  Oral recitation
development and 14.1 Glossary terms  Interactive  Powerpoint
function of GDS 14.2 What does GDS do? brainstorming  Book
 Compare and 14.3 The difference  Internet
contrast the between CRS and GDS
differences between GDS core function
CRS and GDS in
terms of holding an
inventory
 Illustrate and explain
their functions and
characteristic
17  Enumerate the different XV. Introduction to  Hands 0n workshop  Laptop  Performance based
types of conflict. sabre Basic  Books (analytic)
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ACADEMIC AFFAIRS
 Explain the causes of Functionalities  internet
conflict.
 Explain the stages of 15.1 Travel Industry
negotiation process Overview
15.2 Universal codes:
Decoding and coding
15.3 Fare Display
15.4 Sabre responses
15.5 The PNR
15.6 Meals and services
Fare quotes
FINAL EXAMINATION/ ASSESSMENT
D. References:
www.elearning.cvsu.edu.ph
www.tourismmarketingand management.com
www.resaerchgate.net
www.epubs.surrey.ac.uk
www.asean.org
E. Grading System
Lecture Laboratory
1. Written Works 20 20
2. Performance Task 40 60
3. Major Examination 40 20
TOTAL 100% 100%
F. Course Requirements
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ACADEMIC AFFAIRS
1. Midterm/ Final
2. Quizzes/ Long Tests
3. Recitation
4. End Term Project (Output)
5. Attendance
G. Course Policies
ATTENDANCE: A student at WPU is expected to attend classes in order to progress satisfactorily toward completion of course objectives. In this intense, hands-on
course, attendance is mandatory for all classes. The reason for the absence does not matter. Even if you are ill or have a good reason for being absent, the
information below applies. In other words, your participation is very important! Failure to have the proper uniform and equipment will result in
forfeiture of 50% of the lab grade for the day. Every lab that you miss means 50 points are lost.
Arriving late will count against you. Leaving after the lecture means you will earn no credit for the day- if you are not in the kitchen you cannot participate. “Cutting
out” before the class is released from the kitchen by the instructor or kitchen manager will result in a loss of 50% of your earned grade for that day.
EXCESS ABSENCES: No matter how many classes you miss; you are always welcome to attend a class. Students accumulating more than more three (3) absences
may jeopardize their grade, fail or be withdrawn from the course. If you are not in class, you cannot earn evaluation points, so this will have a tendency to pull down
your total points earned for the course. Remember, a perfect daily grade is 50 points. Two absences are nearly the difference between an “A” and a “B” or “D” and
“F”. You may also miss opportunities to complete skill competency projects.
TARDINESS: Tardiness is inconsiderate and affects all students. Be professional an on time. Excessive tardiness may be reflected in your grade.
MAKE-UP WORK: In the event of missing a quiz you are free to make it up WITHIN ONE WEEK of the original dates. Please come to my office during office
hours. The daily lab grade, mid-term, and final exams may not be made up after the class has been held or the exam given. Any arrangements for special scheduling
of an exam must be made at least ten days prior to the scheduled exam date unless you have a medical excuse from a doctor.
HANDOUTS, NOTES: If you miss a class it is your responsibility to get the class notes from your fellow classmates. Hand-outs from previous classes are not
usually brought to the next class. You can pick up a handout during chef’s hours if available.
H. Consultation Hours
You are encouraged to inquire about your course grade from Monday and Wednesdays 4:00- 5:00 PM. No giving of extra credit work to individual
students because it is inherently unfair to those students who consistently work hard to achieve a high grade every day. Incomplete are not normally given unless
you have a situation such as a serious, long term medical problem that prevents you from attending class
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ACADEMIC AFFAIRS
Prepared by:
CHARMAE E. SANTAGO EDEL MIKEL ALI P. MAUTE

Faculty Faculty
Recommending Approval: Approved:
JOSEPH LLANTO SOL DE VILLA RAMA

Program Chair College Dean
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Republic of the Philippines

Western Philippines University

Goals of the College

Objectives of the Program

Program Outcomes (CMO no. 62, s 2017)

1. Articulate and discuss the latest developments in the hospitality industry.

Course Code HPC3

2-3 II and III: Select and  Lecture  Laptop  Summative

CHARMAE E. SANTAGO EDEL MIKEL ALI P. MAUTE

Recommending Approval: Approved:

JOSEPH LLANTO SOL DE VILLA RAMA

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