TQM Syllabus

Republic of the Philippines
Western Philippines University A STRONG PARTNER FOR SUSTAINABLE DEVELOPMENT

COLLEGE OF BUSINESS AND MANAGEMENT
Course Syllabus
HPC 4: Supply Chain Management in Hospitality Industry
Vision 2020
WPU: The leading knowledge center for sustainable development of West Philippines and beyond.
Mission
WPU commits to develop quality human resource and green technologies for a dynamic economy and sustainable development through relevant
instruction, research and extension services.
Goals of the College
1. To provide quality education in the fields of business and management that is responsive to regional, national and international development.
2. To pursue relevant research and extension activities through linkages with business organization, government and non-government agencies.
Objectives of the Program

1. To prepare students to undertake task, functions, duties and activities in the operation of hotels, restaurants, travel, government and non-government
agencies in accordance with the competency standards.
2. To produce skilled and manpower needs of tourism industry providers including government and non-government agencies in the local, national
and international environment.
Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

www.wpu.edu.ph ● wpu.edu@gmail.com ●Mobile: +639985510683
3. To equip students with knowledge and skills who aimed to seek employment and assume entry level jobs in the areas of Food and Beverage, Front
Office and Housekeeping Operations.
Program Outcomes
1. Articulate and discuss the latest developments in the hospitality industry.
2. Work effectively and independently in multidisciplinary and multi-cultural teams
3. Act in recognition of professional, social and ethical responsibility.
4. Perform the basic functions of management such as planning, organizing, leading, and controlling (for improvement)
5. Apply the basic concepts that undertake each of the functional areas of business (marketing, finance, human resources management, information
technology, and strategic management) employ these concepts in various business situations
6. Select the proper decision-making tools to critically, analytically, and creatively solve problems and drive results
7. Work effectively with other stakeholders and manage conflict in the workplace
8. Plan and implement business related activities
9. Demonstrate corporate citizenship and social responsibility
10. Exercise high personal moral and ethical standards
11. Demonstrate knowledge on the tourism industry, local tourism products and services
12. Manage and market a service business organization
13. Demonstrate administrative and managerial skills in a service oriented business organization
14. Perform and monitor financial transactions and reports

15. Perform human capital development functions of a tourism-oriented organization

16. Utilize information technology applications for tourism and hospitality
17. Utilize various communication channels proficiently in dealing with guests and colleagues.
18. Observe and perform mitigation activities
19. Interpret and apply relevant laws related to tourism industry
20. Plan and implement a risk management program to provide a safe and secure workplace
A. Course Information
Course Code: HPC 4
Course Title: Supply Chain Management in Hospitality Industry
Course Description
This is a course in supply chain management (SCM), a term which denotes the integration of key business processes from end user through original
suppliers for the purpose of adding value for the firm, its key supply chain members, to include customers and other stakeholders. This course presents
a framework for SCM that requires cross-functional integration of key business processes within the firm and across the network of firms that comprise
the supply chain. This course approaches SCM from a managerial perspective and introduces concepts in a format useful for management decision
making. Basic terms, concepts, and principles are examined in light of how they interrelate and interface within the firm and across the supply chain.
Illustrations are taken from corporate applications of these concepts to show how supply chain management can be implemented
Pre-requisite: None
Co-requisite: None
Credit Units/s: 3-0-3
Contact Hours / Week: 3 hours

B. Learning Outcomes
Course Learning Outcomes
At the end of the semester, the students can:
The objectives of this course are to provide the student with:
1. An understanding of the primary differences between logistics and supply chain management
2. An understanding of the individual processes of supply chain management and their interrelationships within individual companies and across the
supply chain
3. An understanding of the management components of supply chain management
4. An understanding of the tools and techniques useful in implementing supply chain management
5. Knowledge about the professional opportunities in supply chain management.
C. Learning Plan
C.1. Teaching and Learning Strategy:
1. Visualization - Bring dull academic concepts to life with visual and practical learning experiences, helping your students to understand how their
schooling applies in the real-world.
Examples include using the interactive whiteboard to display photos, audio clips and videos, as well as encouraging your students to get out of their
seats with classroom experiments and local field trips.
2. Cooperative learning - Encourage students of mixed abilities to work together by promoting small group or whole class activities.
Through verbally expressing their ideas and responding to others your students will develop their self-confidence, as well as enhance their
communication and critical thinking skills which are vital throughout life.
Solving mathematical puzzles, conducting scientific experiments and acting out short drama sketches are just a few examples of how cooperative
learning can be incorporated into classroom lessons.

3. Inquiry-based instruction - Pose thought-provoking questions which inspire your students to think for themselves and become more
independent learners.
Encouraging students to ask questions and investigate their own ideas helps improve their problem-solving skills as well as gain a deeper
understanding of academic concepts. Both of which are important life skills.
Inquiries can be science or math-based such as ‘why does my shadow change size?’ or ‘is the sum of two odd numbers always an even number?’.
However, they can also be subjective and encourage students to express their unique views, e.g. ‘do poems have to rhyme?’ or ‘should all students
wear uniform?’.
4. Differentiation - allocating tasks based on students’ abilities, to ensure no one gets left behind.
Assigning classroom activities according to students’ unique learning needs means individuals with higher academic capabilities are stretched and
those who are struggling get the appropriate support.
This can involve handing out worksheets that vary in complexity to different groups of students, or setting up a range of work stations around the
classroom which contain an assortment of tasks for students to choose from.
5. Circle Talk - This strategy will help students to share their own ideas and opinions, and listen to and respect others’ opinions. It also holds all
students accountable for having something to say.
6. Technology in the classroom - Incorporating technology into your teaching is a great way to actively engage your students, especially as digital
media surrounds young people in the 21st century.
Interactive whiteboards or mobile devices can be used to display images and videos, which helps students visualize new academic concepts. Learning
can become more interactive when technology is used as students can physically engage during lessons as well as instantly research their ideas, which
develops autonomy.
Mobile devices, such as iPads and/or tablets, can be used in the classroom for students to record results, take photos/videos or simply as a behavior
management technique. Plus, incorporating educational programs such as Quizalize into your lesson plans is also a great way to make formative
assessments fun and engaging.

7. Behavior management - Implementing an effective behavior management strategy is crucial to gain your students respect and ensure students
have an equal chance of reaching their full potential.
Noisy, disruptive classrooms do not encourage a productive learning environment, therefore developing an atmosphere of mutual respect through a
combination of discipline and reward can be beneficial for both you and your students.
Examples include fun and interactive reward charts for younger students, where individuals move up or down based on behaviour with the top
student receiving a prize at the end of the week. ‘Golden time’ can also work for students of all ages, with a choice of various activities such as games
or no homework in reward for their hard work.
8. Professional development - Engaging in regular professional development programmes is a great way to enhance teaching and learning in
your classroom.
With educational policies constantly changing it is extremely useful to attend events where you can gain inspiration from other teachers and
academics. It’s also a great excuse to get out of the classroom and work alongside other teachers just like you!
9. Brain Storm - 1. Select a topic, question, statement or issue and write this on the board.
2. Set up the rules for the brainstorm:
share whatever comes to mind
the more ideas the better
every idea counts – no answer is wrong
no ‘put downs’ or criticisms
build on others’ ideas
write ideas as said – no paraphrasing
record each answer unless it is a repeat
set a time limit and stop when that time is up.
3. Students consider the topic and respond. Ideas can be written randomly on the board or you may choose to write the
responses on post-it notes and have students cluster the responses after the brainstorm.
4. Read and discuss the recorded ideas and clarify any questions where necessary. Group ideas that are similar and eliminate
those that do not relate to the topic. Discuss the remaining ideas as a group and decide how the information can be further used.
10. Decision – Making Model:
1. This strategy will help students to consider their own beliefs about their ability to view situations and events and solve
problems, explore a series of steps in making decisions in relation to positive healthy behaviours, and share reasons for making a
decision with others.
Prior to using a decision-making model students will need to understand the idea of ‘problem’, ‘choices’ and ‘decisions’. Younger
students may find it difficult to identify the problem in a decision-making scenario so give this step time and discussion.
Explain students make decisions everyday by looking at the choices they have available,
for example:
Which pair of shoes to wear?
What snack to have for play lunch?
Which fruit to eat at fruit time?
Where to sit at lunchtime/mat time?
Who to play with at lunch time?
What to play at recess/outdoor play time?
Decision-making models will allow students to consider and explore a range of alternatives before making a decision

2. Provide your students with a model to use in the decision-making process. Ask students to identify the problem and write this
in the model. Ask students to identify and manage their feelings about the problem. Students then gather information to identify
the range of possible options. Remind students that going to others for information can assist their decision-making, especially
when a difficult decision is to be made (however they need to balance their own views with the views of others).
3. Students write the options they have identified on the model.
4. Students consider the consequences (both positive and negative) to evaluate each option. When considering the consequences
ensure students look at the different types (physical, social, emotional, financial and legislative). The impact of the consequences
on self, family, friends and the community in the short-term and long-term also need to be examined.
5. Students discuss the feelings associated with these consequences and then justify their choice.
C.2. Intended Learning Outcomes:
1. Knowledge/Remembering: define, list, recognize;

2. Comprehension/Understanding: characterize, describe, explain, identify, locate, recognize, sort;
3. Application/Applying: choose, demonstrate, implement, perform;
4. Analysis/Analyzing: analyze, categorize, compare, differentiate;
5. Evaluation/Evaluating: assess, critique, evaluate, rank, rate;
6. Synthesis/Creating: construct, design, formulate, organize, synthesize.
D. Grading System:

Topics Teaching and Instructional

Intended Learning Activities Resources Assessment
Week Learning tools, task
Outcomes
Awareness Coruse Orientation/Syllabus

1 Discussion/Personal Roadmap/
1 CHAPTER - I TQM Evolution 1. Visualization LCD Projector, Output
Introduction 2. Cooperative learning Netbook, Manual, Presentation
1. Conceptualize Definition of Quality 3. Inquiry-based Pictures, Power Question and
supply chain Chain Reaction instruction point presentation answer segment,
designs, which are Dimensions of Quality 4. Differentiation PREZI Quiz, Presenter
aligned with Evolution of Quality 5. Circle talk individual
business models for Quality Control 6. Technology in the Evaluation Sheet
manufacturing and Quality Assurance classroom (Rubric)
service companies Quality Planning 7. Behavior management
Quality Improvement 8. Professional
Strategic Planning development
Quality Management 9. Brainstorm
2. Configure 10. Decision-making
logistics networks model

and assess their CHAPTER - II Quality Costs 1. Visualization LCD Projector, Output
1 performance 2. Cooperative learning Netbook, Manual, Presentation
impacts on Introduction 3. Inquiry-based Pictures, Power Question and
efficiency and Cost of Quality instruction point presentation answer segment,
service levels Classification of Failure Cost 4. Differentiation PREZI Quiz, Presenter
Reducing Costs 5. Circle talk individual
Juran ’s Model of Optimum Quality Costs 6. Technology in the Evaluation Sheet
Analysis of COQ for Improvement classroom (Rubric)
3. Manage inventory Analysis of External Failure costs 7. Behavior management
efficiently and pool Analysis of Internal Failure costs 8. Professional
inventory risks Summary development
across time, Review Questions 9. Brainstorm
products, channels, References 10. Decision-making
and geography. model
CHAPTER - III Leadership 1. Visualization LCD Projector, Output

2. Cooperative learning Netbook, Manual, Presentation
2 4. Design supply Introduction 3. Inquiry-based Pictures, Power Question and
chain contracts for Definition of TQM instruction point presentation answer segment,
effective governance Elements of TQM 4. Differentiation PREZI Quiz, Presenter
of supply chain Leadership for TQM 5. Circle talk individual
relationships. Deming ’s 14 Points for Top Management 6. Technology in the Evaluation Sheet
CPI/CIS 8060 Summary classroom (Rubric)
Syllabus, Spring Review Question 7. Behavior management
2007 2 References 8. Professional
development
9. Brainstorm
10. Decision-making
model

2 5. Diagnose CHAPTER - IV TQM Implementation 1. Visualization LCD Projector, Output

information 2. Cooperative learning Netbook, Manual, Presentation
integration Introduction 3. Inquiry-based Pictures, Power Question and
problems across the TQM Tools and Techniques instruction point presentation answer segment,
supply chain and PDSA TQM Implementation 4. Differentiation PREZI Quiz, Presenter
their consequent Planning Phase of TQM 5. Circle talk individual
impacts in deploying Apply PDSA for Improvement 6. Technology in the Evaluation Sheet
physical and Select Process for Improvement classroom (Rubric)
financial resources Getting Things Done 7. Behavior management
Barriers to TQM Improvement 8. Professional
Bibliography development
Summary 9. Brainstorm
6. Evaluate alternate Review Questions 10. Decision-making
information sharing References model
and lead time
3 compression CHAPTER – V Customer Satisfaction 1. Visualization LCD Projector, Output
strategies, and 2. Cooperative learning Netbook, Manual, Presentation
supply chain Service Quality 3. Inquiry-based Pictures, Power Question and
coordination Features of Services instruction point presentation answer segment,
structures, and their Customer Delight 4. Differentiation PREZI Quiz, Presenter
organizational and The Kano Model 5. Circle talk individual
performance Agreed Customer Requirements 6. Technology in the Evaluation Sheet
implications. Customer Perceived Quality classroom (Rubric)
Customer Feedback and complaints 7. Behavior management
Resolution 8. Professional
Customer Feedback development
7. Align supply chain Complaints Resolution 9. Brainstorm
integration strategy Complaints Recovery Process 10. Decision-making
with the uncertainty Summary model
conditions of supply Review Question
and demand. References

3 CHAPTER - VI Employee Involvement 1. Visualization LCD Projector, Output

8. Optimally Introduction 3. Inquiry-based Pictures, Power Question and
position the push- Employee Motivation instruction point presentation answer segment,
pull boundary to Motivation Theory of Individual 4. Differentiation PREZI Quiz, Presenter
leverage economies Employees 5. Circle talk individual
of scale and Teamwork 6. Technology in the Evaluation Sheet
economies of scope. Effective Communications classroom (Rubric)
Training and Mentoring 7. Behavior management
Recognition and Reward 8. Professional
Feedback and Performance Appraisal development
Performance appraisal 9. Brainstorm
Summary 10. Decision-making
Review Questions model
References
4 CHAPTER - VII Process Approach 1. Visualization LCD Projector, Output

9. Evaluate Introduction 3. Inquiry-based Pictures, Power Question and
distribution Model of Process Definition instruction point presentation answer segment,
strategies to balance ETX Model 4. Differentiation PREZI Quiz, Presenter
responsiveness and Subburaj ’s 6S Model for Process 5. Circle talk individual
efficiency. Improvement 6. Technology in the Evaluation Sheet
Customer Supplies Chains classroom (Rubric)
Supply Chain Management 7. Behavior management
Just-in-Time (JIT) Manufacturing 8. Professional
10. Evaluate Lean Manufacturing development
strategic alliances Kanban Systems 9. Brainstorm
for logistics and Cellular Manufacturing 10. Decision-making
retailer-supplier Single Piece Flow model
relationships, such Zero Defects
Summary
as vendor managed Review Question

inventory. References
4 11. Design CHAPTER - VIII Continuous Process 1. Visualization LCD Projector, Output
implementation Improvement 2. Cooperative learning Netbook, Manual, Presentation
processes for 3. Inquiry-based Pictures, Power Question and
partnerships, such Introduction instruction point presentation answer segment,
as vendor managed Juran’s Trilogy 4. Differentiation PREZI Quiz, Presenter
inventory, that Kaizen 5. Circle talk individual
involve information PDCA and 7 Quality Tools 6. Technology in the Evaluation Sheet
sharing and shared Goal of Kaizen classroom (Rubric)
governance of Kaizen Blitz-Benefits 7. Behavior management
processes and 5S Practices 8. Professional
infrastructure. 5S Certification development
The Seven Deadly Wastes 9. Brainstom
Business Process Reengineering (BPR) 10. Decision-making
BPR and TQM model
Summary
12. Evaluate Review Question
outsourcing References
5 decisions by CHAPTER – IX Supplies Partnership 1. Visualization LCD Projector, Output
applying the buy- 2. Cooperative learning Netbook, Manual, Presentation
make framework. Introduction 3. Inquiry-based Pictures, Power Question and
Importance of Supplies instruction point presentation answer segment,
Supplies Selection 4. Differentiation PREZI Quiz, Presenter
Supplies standards 5. Circle talk individual
Long-Term Contracts 6. Technology in the Evaluation Sheet
13. Manage the Involvement of Supplier in Development classroom (Rubric)
benefits and risks of Alignment of Quality System 7. Behavior management
outsourcing. Quality Audit 8. Professional
Product Audit development
Incoming Inspection 9. Brainstorm

Supplies Rating 10. Decision-making
Vendor Rating System model
Proper communications
14. Design e- Supplies Seminars
procurement Support for Improving Infrastructure
strategies for a Bonus and Penalties
firm’s procurement Summary
portfolio of products Review Questions
and services. References
5 CHAPTER – X Performance Measure 1. Visualization LCD Projector, Output
Introduction 3. Inquiry-based Pictures, Power Question and
PDCA for Measurement instruction point presentation answer segment,
15. Evaluate how the Criteria for Selection of Measure 4. Differentiation PREZI Quiz, Presenter
logistics process can Measurement strategy 5. Circle talk individual
be constrained by Performance Measure Design 6. Technology in the Evaluation Sheet
product design, and Balanced Scorecard (BSC) classroom (Rubric)
the implications of Performance Based Management System 7. Behavior management
constraint reduction Attributes of Successful Performance 8. Professional
on logistics Management System development
performance and Summary 9. Brainstorm
market Review Question 10. Decision-making
responsiveness. References model
6 CHAPTER – XI The Seven Quality Control 1. Visualization LCD Projector, Output
Tools and Introduction to Statistics 2. Cooperative learning Netbook, Manual, Presentation
3. Inquiry-based Pictures, Power Question and
Introduction instruction point presentation answer segment,
16. Determine when Process Control 4. Differentiation PREZI Quiz, Presenter
and how a supplier Tool 1: Process Flow Chart 5. Circle talk individual
should be integrated Tool 2: Couse and Effect Diagram 6. Technology in the Evaluation Sheet
into the new product Tool 3: Check Sheet classroom (Rubric)
development Tool 4: Scatter Diagram 7. Behavior management

process. Tool 5: Pareto Chart 8. Professional
Tool 6: Histogram development
Fundamentals of Statistics 9. Brainstorm
Characteristics of Normal Distribution 10. Decision-making
Curve model
Tool 7: Control Chart
Causes of Process Variability
Accuracy and Precision
17. Determine the IT Standard Normal Distribution
infrastructure Acceptable Quality Level (AQL)
requirements and IT Summary
integration strategy Review Question
6 for supply chain CHAPTER – XII Control Chart for 1. Visualization LCD Projector, Output
management. Improving Process Capability 2. Cooperative learning Netbook, Manual, Presentation
Process Stability 4. Differentiation PREZI Quiz, Presenter
Central Limit Theorem 5. Circle talk individual
18. Determine the Control Chart 6. Technology in the Evaluation Sheet
decision support Control Chart for Variable Data classroom (Rubric)
system requirements Process Capability Indices 7. Behavior management
for supply chain Control charts by Attributes 8. Professional
management. 19. Guidance for Selection of Charts development
Evaluate the risks Summary 9. Brainstorm
and advantages of Review Question 10. Decision-making
international supply References model
7 chains. Student Output Presentation
Midterm Examination
100 Points

8 CHAPTER – XIII Six Sigma 1. Visualization LCD Projector, Output

20. Evaluate the 2. Cooperative learning Netbook, Manual, Presentation
implications of Introduction 3. Inquiry-based Pictures, Power Question and
regional differences Defects and Six Sigma instruction point presentation answer segment,
in logistics while Definition of Six Sigma 4. Differentiation PREZI Quiz, Presenter
designing The Origin of Six Sigma 5. Circle talk individual
international supply Essence of Six Sigma 6. Technology in the Evaluation Sheet
chains. Six Sigma Process Model classroom (Rubric)
Design for Six Sigma (DFSS) 7. Behavior management
Six Sigma Implementation 8. Professional
Six Sigma Implementation development
Six Sigma, Lean, Kaizen and TQM 9. Brainstorm
Review Question model
References
8 CHAPTER – XIV Seven New Management 1. Visualization LCD Projector, Output
Tools 2. Cooperative learning Netbook, Manual, Presentation
Tool 1: Affinity Diagram 4. Differentiation PREZI Quiz, Presenter
Tool 2: Relationship Diagram (PD) 5. Circle talk individual
Tool 3: Tree Diagram 6. Technology in the Evaluation Sheet
Tool 4: Matrix Diagram classroom (Rubric)
Tool 5: Process Decision Program Chart 7. Behavior management
(PDPC) 8. Professional
Tool 6: Activity Network Diagram development
Tool 7: Prioritization Matrix 9. Brainstorm
References

9 CHAPTER – XV Business Process 1. Visualization LCD Projector, Output

Benchmarking (BPB) 2. Cooperative learning Netbook, Manual, Presentation
Definition of Benchmarking 4. Differentiation PREZI Quiz, Presenter
Triggers for Benchmarking 5. Circle talk individual
Types of Benchmarking 6. Technology in the Evaluation Sheet
Reasons for Benchmarking classroom (Rubric)
Identifying Process to Benchmark 7. Behavior management
Benchmarking partner 8. Professional
Benchmarking Process development
Reasons for Failure of Benchmarking 9. Brainstorm
Review Questions model
References
9 CHAPTER – XVI Quality Function 1. Visualization LCD Projector, Output
Deployment (QFD) 2. Cooperative learning Netbook, Manual, Presentation
What is QFD? 4. Differentiation PREZI Quiz, Presenter
QPD Team 5. Circle talk individual
House of Quality 6. Technology in the Evaluation Sheet
Prioritized Technical Requirements classroom (Rubric)
Construct House of Quality 7. Behavior management
Iterative QFD 8. Professional
Organizations using QFD development
Tips for Success of QFD 9. Brainstorm
References

10 CHAPTER – XVII Taguchi’ s Robust Design 1. Visualization LCD Projector, Output

Measure of Quality instruction point presentation answer segment,
Taguchi ‘s Loss Function 4. Differentiation PREZI Quiz, Presenter
Signal to Noise Ratio 5. Circle talk individual
Taguchi Philosophy 6. Technology in the Evaluation Sheet
Experiment classroom (Rubric)
Orthogonal Arrays 7. Behavior management
Summary 8. Professional
Review Question development
References 9. Brainstorm
10. Decision-making
model
10 CHAPTER – XVIII Total Productive 1. Visualization LCD Projector, Output
Maintenance 2. Cooperative learning Netbook, Manual, Presentation
Goal of Total Productive Maintenance 4. Differentiation PREZI Quiz, Presenter
(TPM) 5. Circle talk individual
Preventive Maintenance 6. Technology in the Evaluation Sheet
History of TPM classroom (Rubric)
Use of 5S 7. Behavior management
Overall Equipment Efficiency (OEE) 8. Professional
Performance Efficiency development
Quality Rate 9. Brainstorm
Steps to Increase Overall Equipment 10. Decision-making
Efficiency model
The Result of TPM
Summary
Review Question
References
11 CHAPTER – XIX Failure Mode and Effects 1. Visualization LCD Projector, Output
Analysis (FMEA) 2. Cooperative learning Netbook, Manual, Presentation
Reliability 4. Differentiation PREZI Quiz, Presenter
Bathtub Curve 5. Circle talk individual
Failure Mode and Effects Analysis (FMEA) 6. Technology in the Evaluation Sheet
FMEA classroom (Rubric)
FMAE Risk Priority Number (RPN) 7. Behavior management
Technique 8. Professional
Failure Mode Effects and Criticality development
Analysis (FMECA) 9. Brainstorm
Criticality Matrix 10. Decision-making
Summary model
Review Question
References
11 CHAPTER – XX Quality System – ISO 1. Visualization LCD Projector, Output
9000 Standard 2. Cooperative learning Netbook, Manual, Presentation
ISO 4. Differentiation PREZI Quiz, Presenter
Quality Management System (QMS) 5. Circle talk individual
Clause 4- Quality Management System 6. Technology in the Evaluation Sheet
Clause 5- Management Responsibility classroom (Rubric)
Clause 6- Resource Management 7. Behavior management
Clause 7- Product Realization 8. Professional
Clause 8- Measurement, Analysis and development
Improvement 9. Brainstorm
Implementation of ISO 9001 and 10. Decision-making
Certification model
Continuing ISO 9000 Certification
Sector Specific Quality System Standard
12 Environmental Management System 1. Visualization LCD Projector, Output

Benefits of EMS Certification instruction point presentation answer segment,
Requirements of EMS 4. Differentiation PREZI Quiz, Presenter
5. Circle talk individual
6. Technology in the Evaluation Sheet
classroom (Rubric)
7. Behavior management
8. Professional
development
9. Brainstorm
10. Decision-making
model
13 1-day Seminar Workshop
14-15 5S Workplace Effectiveness Tool Mock Assessment (Private Company) – Written Report
16-17 Student Output Presentation
18 FINAL EXAMINATION
100 points

REFERENCES:
Subburaj Ramasamy, Total Quality Management, International Edition Copyright 2005 ISBN (13) 987 0 07 022397 4, ISBN (10) 0 07 022397 1
Chopra, Sunil Supply chain management : strategy, planning, and operation / Sunil Chopra, Kellogg School of Management, Peter Meindl, Kepos
Capital.—Sixth Edition. pages cm ISBN 978-0-13-380020-3—ISBN 0-13-380020-2
Prepared by:
EDEL MIKEL ALI P. MAUTE

(Faculty)
Recommending Approval: Approved by:
JOSEFINA S. VIERNES JEFFREY JUN B. YANA

(Program Chair) (Dean)


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Republic of the Philippines

Western Philippines University A STRONG PARTNER FOR SUSTAINABLE DEVELOPMENT

HPC 4: Supply Chain Management in Hospitality Industry

Objectives of the Program

agencies in accordance with the competency standards.

and international environment.

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

Office and Housekeeping Operations.

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

15. Perform human capital development functions of a tourism-oriented organization

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

C.2. Intended Learning Outcomes:

1. Knowledge/Remembering: define, list, recognize;

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

Topics Teaching and Instructional

Awareness Coruse Orientation/Syllabus

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

CHAPTER - III Leadership 1. Visualization LCD Projector, Output

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

2 5. Diagnose CHAPTER - IV TQM Implementation 1. Visualization LCD Projector, Output

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

3 CHAPTER - VI Employee Involvement 1. Visualization LCD Projector, Output

4 CHAPTER - VII Process Approach 1. Visualization LCD Projector, Output

as vendor managed Review Question

Incoming Inspection 9. Brainstorm

development Tool 4: Scatter Diagram 7. Behavior management

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

8 CHAPTER – XIII Six Sigma 1. Visualization LCD Projector, Output

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

9 CHAPTER – XV Business Process 1. Visualization LCD Projector, Output

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

10 CHAPTER – XVII Taguchi’ s Robust Design 1. Visualization LCD Projector, Output

12 Environmental Management System 1. Visualization LCD Projector, Output

16-17 Student Output Presentation

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

EDEL MIKEL ALI P. MAUTE

Recommending Approval: Approved by:

JOSEFINA S. VIERNES JEFFREY JUN B. YANA

Puerto Princesa City, Palawan 5300 WPU- QSF-OUP-16 Rev.00 (o8.01.18)

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