OS Cadastral Legal Registry Adm L4

Federal Democratic Republic of Ethiopia
OCCUPATIONAL STANDARD
CADASTRAL LEGAL REGISTRY

ADMINISTRATION
NTQF Level IV
Ministry of Education
January 2012
Introduction
Ethiopia has embarked on a process of reforming its TVET-System. Within the

policies and strategies of the Ethiopian Government, technology transformation – by
using international standards and international best practices as the basis, and,
adopting, adapting and verifying them in the Ethiopian context – is a pivotal element.
TVET is given an important role with regard to technology transfer. The new
paradigm in the outcome-based TVET system is the orientation at the current and
anticipated future demand of the economy and the labor market.
The Ethiopia Occupational Standards (EOS) is the core element of the Ethiopian
National TVET-Strategy and an important factor within the context of the National
TVET-Qualification Framework (NTQF). They are national Ethiopian standards,
which define the occupational requirements and expected outcome related to a
specific occupation without taking TVET delivery into account.
This document details the mandatory format, sequencing, wording and layout for the
Ethiopia Occupational Standard which comprised of Units of Competence.
A Unit of Competence describes a distinct work activity. It is documented in a

standard format that comprises:
 Occupational title and NTQF level
 Unit title
 Unit code
 Unit descriptor
 Elements and Performance criteria
 Variables and Range statement
 Evidence guide
Together all the parts of a Unit of Competence guide the assessor in determining
whether the candidate is competent.
The ensuing sections of this EOS document comprise a description of the

occupation with all the key components of a Unit of Competence:
 chart with an overview of all Units of Competence for the respective level
including the Unit Codes and the Unit Titles
 contents of each Unit of Competence (competence standard)
 occupational map providing the technical and vocational education and training
(TVET) providers with information and important requirements to consider when
designing training programs for this standards and for the individual, a career
path
Ministry of Education Cadastral Legal Registry Administration Version 1

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Copyright Ethiopian Occupational Standard January 2012
UNIT OF COMPETENCE CHART
Occupational Standard: Cadastral Legal Registry Administration
Occupational Code: EIS CRA
NTQF Level IV
EIS CRA4 01 0112 EIS CRA4 02 0112 EIS CRA4 03 0112

Identify Physical Handle Compensation Perform Adjudication
Database Claim for Legal Cadastre
Requirement for Land

Interpret and Analyze Monitor and Manage Apply Legal
Spatial and Non -- Lease or Tenancy Procedures to
spatial Data Agreement Building Surveying

Inspect Legality of Prepare and Execute Arrange Documents
Property Transaction Documents for and Exhibits for Land
and Registration Conveyance Related Litigation
Support

Build and Maintain Manage Customers Prepare Annual Plan
Community Quality Services
Relationships

Migrate to New Manage and Maintain Establish Quality
Technology Small/Medium Standards
Business Operations

Utilize Specialized Develop Individuals Manage Continuous
Communication Skills and Team Improvement System

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Occupational Standard: Cadastral Legal Registry Administration Level IV
Unit Title Identify Physical Database Requirement for Land
Unit Code EIS CRA4 01 0112
Unit Descriptor This unit covers the knowledge, skill and attitude required to
create a physical database using data dictionary and design
specifications for assessing the non spatial data requirement
for land registry.
Elements Performance criteria

1. Identify 1.1 Requirements of the user and current system
database architecture are reviewed.
scope 1.2 Database size is determined from requirements and
technical specifications.
1.3 Database and scope of project are documented.
1.4 Several database management systems are evaluated
against requirements and appropriate selection is made.
2. Identify 2.1 Technical specifications are reviewed for the database.
database 2.2 Database tables and relationships are identified.
requirements
2.3 Database data dictionary, table attributes and keys are
identified.
2.4 Database reports are developed based on acceptance
criteria and requirements.
3. Identify 2.1 System security plan is reviewed.
security 2.2 Chosen database management system and user security
requirements required for the database are clarified and confirmed to
ensure database security is aligned to security system
plan.
2.3 Database performance, recovery and audit trail needs are
identified, evaluated and recorded.
4. Seek client 4.1 Database scope, technical requirements and security
feedback and documentation are presented to user for feedback.
approval 4.2 User feedback is reviewed and database adjusted as
required.
4.3 Database and documentation are presented to user for
final approval.

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Variable Range
User May include but not limited to:
 a person within a department,
 a department within the organization
 or a third party
System May include but not limited to:
architecture  Operating system:
 Novell NetWare 5 or above or
 operating system that has multi-user ability; Linux, Mac
OS, Windows 2000 or above
 Database software: Oracle, Sybase, Microsoft SQL
Server, Ingres, DB2,Informix, m SQL, My SQL, SQL
server
 Configuration: small memory model, large memory
model, requests per second
Requirements May include but not limited to:
 reference to the business,
 system and application,
 network or people in the organization
Database May include but not limited to:
management  distributed or centralized,
system  on-line, partitioned geographically or thematically
distributed
System May include but not limited to:
 network, application, software, business, computers,
financial system, management system and information
system
Evidence Guide
Critical Aspects Assessment requires evidence that the candidate be able to:
of Competence  Demonstrate understanding of a broad knowledge base
incorporating some theoretical concepts
 Apply solutions to a defined range of unpredictable
problems.
 Identify and apply skill and knowledge areas to a wide
variety of contexts, with depth in some areas
 Identify, analyze and evaluate information from a variety of
sources
 Take responsibility for own outputs in relation to specified
quality standards
 Take limited responsibility for the quantity and quality of the
output of others
 Maintain knowledge of industry products and services
Underpinning Demonstrate knowledge of :
Knowledge and  current principles of databases
Attitude  Current industry-accepted hardware and software products,
 Database design
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 Quality assurance practices
 client business domain
 Acceptance criteria
 Current IT blueprint
 Security system plan.
 Technical specifications
Underpinning Demonstrate skills to:
Skill  Design, analysis and evaluate a range of solutions
 Data modeling skills for identifying, analyzing and
evaluating a range of solutions
 Problem solving skills for a defined range of unpredictable
problems
 Identify Client requirements
 Select criteria for project deliverables
 analyze Business process outcomes
 Develop document detailing:
 Develop database directories`
 Calculate space requirements for tables
 Design of node groups
Resource The following resources must be provided:
Implications  workplace or fully equipped assessment location with
necessary tools and equipment as well as consumable
materials like record book
Methods of Competence may be assessed through:
Assessment  Interview/ Written Test
 Observation / Demonstration with Oral Questioning
Context for Competence may be assessed in the work place or in a
Assessment simulated work place setting

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Unit Title Handle Compensation Claim
Unit Descriptor This unit covers the knowledge, skills and attitudes required to
respond to claims for compensation, determining and settling
compensation. It deals with settlement of compensation
claims with respect to land right and property
Elements Performance Criteria
1. Respond to 1.1 Claims are assessed and responded to within statutory

claims for timeframes.
compensation 1.2 Compensation claims are served in the required format
within the specified time period.
1.3 A determination is made as to whether a claimant is
entitled to compensation in accordance with legislation,
organizational policy and procedures.
2. Determine 2.1 Settlement terms are determined according to
compensation legislation, organizational policy and procedures.
2.2 Advice is obtained as necessary to deal with any non-
routine aspects of claims.
2.3 Agreement is negotiated with the claimant in accordance
with organizational policy and procedures.
2.4 If agreement cannot be reached, an action is prepared
and processed through court or compensation court in
accordance with organizational procedures.
2.5 Settlement documents are prepared in accordance with
the compensation determination containing information
supplied for a claim that is technically correct.
3. Settle 3.1 Once a settlement is reached, compensation is paid in
compensation the required timeframe in accordance with agreements
or court determination.
3.2 Settlement release is obtained from client and/or third
party, as applicable.
3.3 Records of finalized compensation claims are stored,
maintained and secured according to organizational
policy and legislative requirements.

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Variable Range
Claimants may  Proprietors with tenure right eligible for compensation.
include but not  Developers
limited to:  Neighborhoods
 Communities
 Public
 Farmers
Settlement terms  Cash settlement for real property
may include but  Cash settlement for agricultural production
not limited to:
Legislation,  Legislations related to public land administration
organizational  Legislation related to compensation
policy and  Legislation related to property valuation estimation
procedures may  Legislations related to land expropriation
include but not  Legislation related to old occupants’ ownership right
limited to: determinations
 Jurisdictional and organizational code/s of practice and
code/s of ethics
 Organizational standards
Organizational May include but not limited to:
procedures  Regulatory requirements
 Industry practices
 manual or electronic applications
Information  Legal application letter
supplied for a  Titles
claim may include  Real property information
but not limited to:  titles
 survey plans
 field inspection report
 Aerial photographs
Evidence may  relevant use at or about date of claim
include but not  Information from user interface
limited to:  Information from archives
 Information from land book
 Information supplied by government authorities
 Land title right.
 Photographs.
 Field inspection.
 Reserve trust records
 Letters of request for use of land
 The concerned urban lands protection entity.
 Peri-urban farmers associations
 Land use history.
 Fencing details
 Documentation proving occupation of land at date claim

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Evidence Guide
Critical Aspects Assessment requires evidence that the candidate:
of Competence  Dealt compensation issues according to rules and
regulations.
 Reduce of court litigations regarding compensations
 Negotiate compensation claimants with regard to the
fairness of compensation.
 Satisfy customers with the fairness of the property
compensation according to the prevailing rules and
regulations.
 Sought workplace issues effectively
 Respond to workplace issues promptly
 Present information clearly and effectively written form
 Use appropriate sources of information
Underpinning Look for evidence that confirms knowledge and
Knowledge and understanding of:
Attitude  Legislation, policies and procedures relating to property
estimation for compensation.
 Legislation and regulations of Land administration
 Organizational processes and protocols relating to the
handling of compensation claims.
 Court procedures.
 Public sector legislation including occupational health and
safety and environment in the
 Context of compensation
Underpinning Skill  Interpreting and applying legislation relating to land
administration.
 Investigating compensation claim in line with
organizational regulations and policies.
 communicating with diverse stakeholders including
effective negotiation
 generating documentation to organizational standards
 writing reports requiring formality of language and
structure
 responding to diversity, including gender and disability
Method of Competence may be assessed through:
 Observation / Demonstration with Oral questioning
Context of Competence may be assessed in the work place or in a

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Unit Title Perform Adjudication for Legal Cadastre
Unit Descriptor This unit covers the knowledge, skill and attitude required for
realizing legal cadastre through performing ascertainment of
ownership right and fixing the legal extent of ownership by
combining two modalities of ensuring legal cadastre: through
negotiation and legal agreement reached among involved
parties (adjoining owners, witness, local representatives,
adjudicators) and fixing the boundary mark accurately
through surveying maintaining the tolerance of legal
cadastre.

1. Apply 1.1 Awareness is created for the community regarding the
preliminary necessity providing authentic information for
procedures adjudication process and boundary delineating together
before with Keble officials.
adjudication 1.2 Most communities are convinced and welcomed the
adjudication process.
1.3 The legal format is readied as evidence of legal
agreement reached among adjoining owners.
1.4 Marking peg is manufactured and readied.
1.5 The area of jurisdiction is delineated from aerial
photograph or cadastre or topography map for easy
identification of features.
1.6 The block of structural or local development plan is
prepared as the adjudication process should comply
with zoning regulations framework.
1.7 A land use map is prepared at pertinent scale.
1.8 Land use map is printed at large scale preferably 1:500
to 1:200.
2 Apply 2.1 Adjudication area is surveyed on the ground initiating
adjudication/ from the geodetic benchmark.
ascertainment 2.2 Important man made features are surveyed including
of right to land blocks, roads, courtyard/fences and buildings.
process in case
of unclear 2.3 Adjoining owners are negotiated for the clear
boundary demarcation of their boundary.
2.4 Kebele officials and other dwellers of the kebele are
called as a witness for observing and signing on each
demarcated parcel boundary amongst adjoining
owners.

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2.5 Adjoining owners are gathered in the process of
demarcation of their boundary.
2.6 Peg/stone is fixed on the agreed adjoining owners’
boundary of the parcel and surveying is performed
accordingly by tying with the national grid by surveying
personnel.
2.7 The legal format is signed by the legal owner, adjoining
owners, witnesses, surveying and legal registry
technicians.
2.8 Deed register or title certificate is provided for each
proprietor certifying the right to land if the targeted
neighborhood is regularized.
2.9 Compensation is provided and temporary occupancy
right is given for the farmers if the area is delineated for
land banking.
3 Readjust land 3.1 Local Development Plan or structural plan of the area is
in regularizing obtained.
old occupants 3.2 Aerial photo or satellite image of the land is obtained.
3.3 Map is printed at the scale of 1:500 to 1:200 by
overlaying structural or Local Development Plan.
3.4 Adjoining owners and neighborhoods’ are negotiated
and signed for the clear demarcation of their irregular
boundary on the legal format prepared for the process.
3.5 Land readjustment is performed on the neighborhood.
3.6 A new subdivision plan is prepared according to land
consolidation.
3.7 Provision of new deed registers or tile certificate
certifying the right to land.
3.8 Provision of temporary occupancy right if the land is
developable land for land banking.
Variables Range
Adjoining owners May include but not limited to:
 Neighbors sharing common parcel boundary who are to
be agreed on who owns what land and the legal extent of
land during land ascertainment.
Legal format May include but not limited to:
 A legal format certifying the agreement amongst adjoining
parties on who owns what land and the legal extent. The
legal format normally informs the name and signature of
owners, adjoining owners, witnesses and surveyor, survey
plan number, location information, and legal area extent of

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the owner
Deed register May include but not limited to:
 A register which keeps the copy of the transfer document
at the registry while one copy is retained by the owner. It
merely provides access to the history of transfer.
Title certificate May include but not limited to:
 A certificate certifying the ownership right to land.
Normally, the certificate of title provides information on the
full name of the owner, the coordinates, the adjoining man
made features, parcel area, parcel dimension and the
signature.
compensation May include but not limited to:
 Compensation either for the property on the land or the
agricultural production on the land.
Land banking May include but not limited to:
 The reservation of serviced land for current and future
development activities in the inner slum, and outskirt peri-
urban area.
Land readjustment May include but not limited to:
 All land owners with in an area surrender their land and
are allocated new parcels of comparable value but in a
pattern that encourage the more efficient and productive
use of land.
Structural Plan May include but not limited to:
 It is conceived as a long term (10 years) urban plan that
frames the major development issues of an urban center.
 It is guided by a long term (20 or more) integrated urban
development plan (IUDP) that gives an overall long term
policy direction, strategies, vision and goals.
 The urban structure plan serves as a citywide framework
for other citywide sect oral or local plans.
 It is a binding technical, institutional and policy framework
for guiding development of urban centers.
 It is a long-term socioeconomic, spatial, legal, and urban
development and management tool.
 Structure Plan is also framework for LDPs and short term
IDP.
Local May include but not limited to:
Development Plan  LDP is a lower level urban plan, which is prepared within
the framework of a structure plan. It is detailed and
focuses on specific locality of an urban center for
immediate implementation. It is, therefore, an important
tool for implementation of structure plan proposals.
Developable land May include but not limited to:
 Serviced land reserved for land banking.
Temporary May include but not limited to:
occupancy right  Provision temporary title to land provided for farmers lying
on land banking jurisdiction until the land is needed for

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development activities.
Land use plan May include but not limited to:
 A land use map prepared differentiating squatter
settlements, old occupants, forest, and formal residential,
informal old occupants’ area, farming area and other land
uses by overlaying aerial photograph, satellite image and
structural plan.
Surveying May include but not limited to:
equipment  Surveying equipment includes hand held GPS, total
station or theodolite with all accessories, tape
surveying May include but not limited to:
personnel  Personnel includes Legal registry technicians, Surveyor,
Spatial service technicians/administrators,
Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate:
Competence  Familiarity with the inspection the history of land
acquisition.
 Assures adjoining owners and witnesses are agreed and
signed on the boundary mark.
 Perform surveying based on the agreed boundary mark.
 Use agreed boundary, fences or road as a basis for
demarcating legal extent of owners.
 Checks and harmonize the area d on tax bill of old
occupant with the measured area obtained from existing
marks, fences or any agricultural or other boundaries from
surveying.
 Assures new title provision or temporary certificate is free
from any title defect of whatsoever.
 Completes tasks.
 Implement government laws and regulations.
 Meets timelines of surveying and boundary delineation.
 reconciliation takes place prior to Settlement
 Implement government procedures.
 prepares contingency plans in the event of a party being
unable to fulfill contractual obligations
Underpinning Demonstrate knowledge of:
Knowledge and  Legal cadastre principles.
Attitudes  Plot standard regulations.
 Land regularization, adjudication and land readjustment.
 Site surveying.
 Land tenure legislation, tenure types and the effect of
these • maps, plans, title documents and related legal
matters.
 Quality control on surveying accuracy.
 Interpreting aerial photograph and/or satellite imagery.
 practice procedures

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 process monitoring
 quality assurance
 Spread sheet and Database management programs.
 Interpreting notary agreements.
Underpinning Demonstrate skill of:
Skills  Interpreting aerial photograph or satellite image.
 Land consolidation.
 Legal format preparation.
 Negotiating.
 communicate in a range of business environments with
 diverse people
 Plan contingency measures.
 Analyzing the responses of third parties.
 negotiate with a range of people in diverse situations
 manage time efficiently
 solve problems
 Operate appropriate technology for data storage and
archiving.
 advocate on a range of issues
 obtain ongoing instructions

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Unit Title Interpret and Analyze Spatial and Non-spatial Data
Unit Descriptor This unit of Competence covers the knowledge, skill &
attitude required to collate and interpret spatial data to
provide the dataset required for project deliverables, often in
a supervisory capacity. It also deals with integrating the
spatial and non spatial data for data retrieval and display. It
requires the ability to apply theoretical spatial concepts to a
range of situations in order to identify and interpret the
appropriate information, according to client requirements.
1. Access data 1.1 Spatial datasets are retrieved from relevant data
storage.
1.2 Data is manipulated into an appropriate format to meet
client specifications.
1.3 Requirements for spatial data and constraints are
identified through consultation with client or relevant
personnel and outcomes are recorded according to
organizational guidelines.
2. Query and 2.1 Relevant sources and data are identified and accessed.
interpret data 2.2 Data is queried and interpreted using appropriate
equipment or software package according to client
requirements.
2.3 Data is verified for relevance using descriptive and
analytical techniques.
2.4 Irregularities are resolved using initiative.
2.5 Skills and knowledge are updated to accommodate
changes in data.
2.6 Results are recorded and documented according to
organizational and client requirements.
2.7 OHS requirements are planned for and adhered to
3. Collate data 3.1 Spatial and spatial requirements are collated to meet
organizational needs.
3.2 Most appropriate format and database are selected
according to organizational requirements.
3.3 Legal and ethical requirements are addressed.
4. Test and 4.1 Tools for testing the validity of the information and data
validate are identified and accessed or developed.
collated spatial
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and non-spatial 4.2 Links with other functional areas and management
data systems are identified and facilitated to ensure
comprehensive information and data collection.
4.3 Quality and usability of data are ensured according to
organizational guidelines.
5. Integrate 5.1 The common field is created for attributes of spatial
spatial and and non spatial data according to the spatial project
non-spatial requirement.
data 5.2 The spatial and non spatial data is integrated using
common field.
5.3 The interpretation and analyzing are performed based
on the integrated spatial and non spatial data.
Variable Range
Existing spatial May include but not limited to:
data sources  custom made
 external
 Internal
 off the shelf
Spatial data May include but not limited to:
dependencies  attribute-related spatial datasets
 coordinate system
 datum
 Hardware
Organizational May include but not limited to:
guidelines  code of ethics
 company policy
 legislation relevant to the work or service function,
 including equal employment opportunity (EEO)
 manuals
 OHS policies and procedures
 Personnel practices and guidelines outlining work roles
and responsibilities.
Functional May include but not limited to:
requirements  system deliverables
Spatial data flow May include but not limited to:
 objective description of the business guidelines relating
to functional requirements
Spatial data May include but not limited to:
storage  Digital
 hard copy
Environment May include but not limited to:
 electronic spatial databases
 field book
 hard copy
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 map repositories
Relevant May include but not limited to:
personnel  Managers
 Supervisors
 Technical staff
 Users
Final design May include but not limited to:
documentation  digital
 Hard copy.
Acceptance May include but not limited to:
 Contract
 exchange of letters
 memorandum of understanding
 signed copy of report
 verbal confirmation
Spatial and non May include but not limited to:
spatial data  digital
storage system  hard copy
Evidence Guide
Competence  apply software and hardware operations
 assess and use workplace information
 record, documentation and storage spatial and non
spatial data with accuracy and precision
 locate and interpret legislation and other written
documentation
 prepare and manage documentation
 read and write technical reports
 research and evaluate
 analyze errors
 conduct image analysis
 undertake computations
 coordinate technical and human resource inputs to
research activities
 prioritize activities to meet contractual requirements
 perform spatial data archival and retrieval and train
others in this task
 perform spatial data management and manipulation and
train others in this task
Underpinning Demonstrates knowledge of:
Knowledge and  ownership requirements and constraints of spatial data
Attitudes  precision and accuracy in relation to spatial information
 reference systems and their relationship to each other
 relevant spatial data storage design tools
 risk management
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 security management guidelines
 spatial database operation
 spatial data format and handling
 spatial data management practices
 spatial data storage technology
 Spatial data structure requirements.
Underpinning Demonstrates skills to:
Skills  Locate and interpret legislation and other written
documentation
 Accurately record and collate
 analyze errors
 spatial database operation
 spatial data format and handling
 conduct image analysis
 estimate costs
 perform mental calculations
 interpret and analyze statistics
 undertake complex computations
 surveying data capture and data set out methodologies
Resources The following resources must be provided:
Implication  workplace or fully equipped assessment location with
Assessment Competence may be assessed through:
Methods  Interview/ /Written Test

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Unit Title Monitor and Manage Lease or Tenancy Agreement
Unit Descriptor This unit covers the knowledge, skills and attitude required to
manage properties during the term of leases or tenancy
agreements. It includes implementing the conditions of
leases and tenancy agreements, responding to requests from
lessee and managing the renewal of leases and tenancy
agreements.
1. Implement 1.1 Inspections of managed properties are conducted and

conditions of condition reports are prepared in line with land
lease or administration regulations.
tenancy 1.2 Rental moneys are collected and processed in line with
agreement
lease or tenancy agreement and agency practice.
1.3 Reports are accurately prepared and routinely
communicated to landlord on rental moneys collected or
in arrears.
1.4 Strategies for collection of rental arrears are
discussed with and agreed to by landlord prior to
implementation of collection process.
1.5 Procedures for collection of rental arrears are
implemented in line with lease or tenancy agreement
and agency practice.
1.6 The lessee in arrears is routinely followed up to obtain
payment lease or tenancy agreement and agency
practice.
2. Respond to 2.1 Enquiries from the lessee regarding managed
enquiries from property are handled promptly to enable high quality
tenants and service delivery in line with agency requirements.
landlords 2.2 Appropriate rapport /link/ is established with lessee.
2.3 Appropriate interpersonal communication skills are used
to clarify enquiries from tenants and landlords.
2.4 Enquiries from tenants and landlords are resolved in
terms of lease, tenancy agreement or management
agreement.
3. Plan for 3.1 Agency renewal patterns for leases and tenancy
renewal of agreements are assessed and strategies developed to
leases and maximize benefits for agency and landlords.
tenancy 3.2 Lease and tenancy agreement expiries are scheduled
agreement to ensure renewals are obtained prior to expiry dates.
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4. Manage 4.1 Property is inspected and an accurate report is
renewals of produced on property conditions and maintenance
leases and requirements in line with legislative requirements and
tenancy agency practice.
agreements 4.2 Property condition reports and rental details are
provided to tenants prior to renewal of lease or tenancy
agreement.
4.3 Lease or tenancy agreement renewal documentation is
prepared and provided to tenant and finalized in line
with legislative requirements and agency practice.
Variable Range
Land May include but not limited to:
administration  lease or tenancy agreement instructions
regulations
Strategies for May include but not limited to:
collection of rental  contact the tenant promptly when rental arrear first occurs
arrears  contain any escalation /rise/ of the debt
 Regular checking of rental arrears warning letters.
Enquiries from the May include but not limited to:
lessee may be  inspections
received through:  office
 telephone
Agency renewal May include but not limited to:
patterns  reasons for renewal and non-renewal of leases or
for leases and  tenancy agreements
tenancy  timing of renewals
agreements
Lease and tenancy May include but not limited to:
agreement  expiry date of lease
expiries are  Tenant’s plans.
scheduled
Evidence Guide
Critical Aspects of Assessment provides evidence that the candidate:
Competence  implementing the conditions of leases and tenancy
 Taking agreements, including conducting inspections,
 Preparing condition reports, collecting rents, monitoring
rent arrears and implementing rent reviews in line with
legislative requirements and agency practice.
 knowledge of agency practice, legislative requirements
and agency practice associated with
 monitoring and managing properties during the term of a
lease or tenancy agreement
 renewal of leases and tenancy agreements
 Identify rights and duties of tenants and landlords or
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agents with regard to leases and tenancy agreements
 Identifying the rights and duties of landlords and tenants
with regard to the renewal of leases and tenancy
agreements
 planning and managing the renewal of leases and
tenancy agreements
 responding to requests from tenants and landlords
 responding to the leases or tenancy agreements initiated
by tenant
Knowledge and  consumer protection, including:
Attitudes  consumer protection principles relevant to leases and
tenancy agreements
 penalties and remedies available for breaches of
consumer protection legislation
 protection offered to consumers under consumer
protection legislation in relation to leases or tenancy
agreements
 agency practice associated with leases and tenancy
agreements
 land administration regulations during lease or tenancy
agreement relating to leasing
 rent, including:
 payment
 rent arrears
 rent reviews
 renewal of leases and tenancy agreements, including:
 benefits of tenancy renewal
 renewal strategies relevant to different types of property,
such as residential, commercial, industrial and rural
 strategies for gaining tenancy renewals
 tenancy lease and renewal patterns
 risks associated with renewing leases and tenancy
agreements
 leases and tenancy agreements, including:
 fixed and periodic format of agreements
Underpinning Demonstrate skill to:
Skills  communicate with and relate to a range of people
 interpret documents such as agency and legal forms
associated with leases, tenancy agreements and
management agreements
 computing skills to access agency databases
 calculate and interpret data, such as rents and rent
arrears
 analyses situations associated with implementing the
terms of leases or tenancy agreements
 prepare general information, papers, and formal and
informal letter

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Unit Title Apply Legal Procedures to Building Surveying
Unit Descriptor This unit covers knowledge, skills & attitude required to
advice on building control activities in a court of law and
present evidence in accordance with rules of evidence for
civil and criminal trials. It includes the identification and
application of the rules of statutory interpretation as they
relate to building control legislation.
1. Distinguish 1.1 Common laws in the legal system are analyzed and
between documented.
common law, 1.2 Binding and persuasive precedent is analyzed and
judicial interpreted.
precedent and
legislation 1.3 Relationship between common law and statute law is
analyzed and documented.
1.4 Delegated legislation and the authorities’ allocated
specific powers are documented.
1.5 Legal practice of reading case law and law up-dates
are appraised and noted.
2. Identify and 2.1 Civil/criminal court hierarchy is analyzed and
interpret the documented.
court hierarchy 2.2 Details of the civil/criminal jurisdiction of each court are
analyzed and documented.
2.3 System of civil/criminal appeals is identified and
documented.
2.4 Jurisdiction the court has been done in regulatory
practice and its role in legislative reform is identified
and documented.
2.5 Role of legal personnel in the court system is identified
and documented.
3. Identify and 3.1 Court examination procedures are identified and
interpret court documented.
room 3.2 Role of a judge and jury in a civil/criminal trial and
procedures eligibility are identified and documented to attend for
jury service.
3.3 Format of a prosecution brief is identified and
documented.
3.4 Appropriate manner of entering into and departing from
the courts/tribunals is adhered to.
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3.5 Appropriate manner of addressing the courts/tribunals
is adhered to relevant legal language is applied.
4. Identify the 4.1 Presumption of innocence in a criminal case and the
types of burden of proof is analyzed and documented.
offences and 4.2 General principles of criminal liability are determined.
defense
4.3 Differences between summary and indictable offences
are analyzed and documented.
4.4 Types of defenses are analyzed and documented.
5. Detail types of 5.1 Types of evidence are analyzed and documented.
evidence 5.2 Differences between types of evidence in a court of law
admissible in a are defined and outlined.
civil and
criminal trial 5.3 Evidence rules are identified and documented.
6. Identify the 6.1 Acts of parliament and subordinate legislation as a
rules of source of law are analyzed and documented.
statutory 6.2 Extrinsic and intrinsic materials are identified and
interpretation documented as they relate to interpretation acts.
6.3 Syntactical presumptions are analyzed and
documented.
6.4 General approaches are identified and analyzed to
statutory interpretation.
Variable Range
Types of courts May include but not limited to:
 must include civil and criminal jurisdictions
Laws May include but not be limited to:
 Common law, judicial precedent and legislation.
Statutory may include but not be limited to the
interpretation  golden rule, the literal rule and the mischief rule
Input to the May include but not limited to:
research,  commercial
interpretation and  industrial and
analysis of  Residential buildings and structures.
building
control legislation
Investigation of May include but not be limited to :
laws  common law system,
 laws applicable to building surveying and
 the professional code of ethics required for the
assessment and inspection of buildings
Reporting systems May include but not limited to:
 desk and site based assessment

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Evidence Guide
Critical Aspects of Assessment provides evidence that the candidate:
Competence  Compliance with occupational health and safety
regulations
 manage policies and procedures including quality
assurance requirements where
 Basic interpretation, analysis together with attendance
and participation in at least one (1) property law case
impacting on building control.
 Legislation of all in accordance with the professional code
of conduct and ethics applicable to building control.
 Provision of reports to appropriate body/individuals.
Underpinning Demonstrate knowledge on:
Knowledge and  Building policy and legislation legal system Relevant
Attitudes national, /Territory legislation and local
 Government policy and procedures codes of conduct
and ethics.
 Applications of law and legal principles in building
surveying.
 Basic property legal terminology, definitions, processes
and procedures used in standard court operations,
processes for the administration and preparation of
documentation
Underpinning  These include a number of processes that are learned
Skills throughout work and life, which are required in most jobs.
Some of these are covered by the national key
competencies, although others may be added. The
questions below highlight how these processes are
applied in this Competence unit.
 The number in brackets indicates the level to which the
key Competence needs to be demonstrated where (1)
working within set conditions and processes.
Resources Assessment is required to take place in real or appropriate
Implication simulated situations, including work areas, materials and
equipment, and information on workplace practices and OHS
practices.
Assessment  Interview / Written Test

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Inspect Legality of Property Transaction and
Unit Title
Registration
Unit Descriptor This unit describes the legal procedures for investigating
encumbrances before authorizing formal property
transaction. The encumbrances or title defect modalities that
obliges inspecting before endorsing property transaction
includes transfer of title to mortgage when property is used
as collateral by financial institutions, the banning of
transaction due to court order, pending of transfer due to
boundary dispute, inheritance dispute, or other pending
cases.

1. Apply 1.1 Legal contract agreement is fulfilled between the seller
Preliminary and the buyer according to the contract legal agreement
procedures for criteria of the notary office.
property
transaction 1.2 The legal contract agreement between the seller and the
buyer is approved by the notary office.
2. Complete 2.1 The stamped contract agreement of the contractual
property parties is submitted for the pertinent entity.
transaction
2.2 The legality of the title deed is searched and inspected
from digital information, archives and if necessary
contacting third parties.
2.3 Type of property transaction is checked based on the
request.
2.4 Title deed encumbrance is checked according to
tenure regulations.
2.5 If there is not title defect, property transaction is
approved.
2.6 Registration change on title is updated and confirmed
2.7 New title deed is provided.
Variables Range
Contract May include but not limited to:
agreement  The contractual agreement between the seller and buyer
binding property transaction agreement endorsed by the
notary.
Pertinent entity May include but not limited to:
 Land administration entity
Third parties May include but not limited to:

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 Bank.
 Financial institutions.
 Land institutions.
 Court
 Notary
 Cooperative housing institutions.
Type  Inheritance.
 Sale.
 Gift.
Encumbrance May include but not limited to:
 Lease payment
 Transfer of title deed to Mortgage
 Inheritance dispute
 Parcel boundary dispute
 Court injection
Tenure regulations May include but not limited to:
 Pursuant articles for property transaction.
Title deed May include but not limited to:
 Certificate of title assuring ownership right to land.
Evidence Guide
Competence  Checks that all documentation and transaction is
accurate.
 Assures new title provision is free from any title defect of
whatsoever.
 Implement government laws and regulations.
 meets timelines of document preparation, including those
being prepared by other parties
 reconciliation takes place prior to Settlement
 Implement government procedures.
 prepares contingency plans in the event of a party being
unable to fulfill contractual obligations
Knowledge and  relevant legislation and regulations
Attitudes  practice procedures
 process monitoring
 quality assurance
 File reconciliation procedures.
 Spread sheet and Database management programs.
 Interpreting notary agreement.
Underpinning Demonstrate skill to:
Skills  communicate in a range of business environments with
diverse people
 Plan contingency measures.
 Analyze the responses of third parties.

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 negotiate with a range of people in diverse situations
 solve problems
 Operate appropriate technology for data storage and
archiving.
 advocate on a range of issues
 obtain ongoing instructions
Assessment  Interview/Written Test

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Unit Title Prepare and Execute Documents for Conveyance
Unit Descriptor This unit describes the knowledge, skills and attitude to
prepare and present documents in the practice of property
conveyance.
1. Prepare 1.1 Parties, property and all relevant terms agreed to by

documentation the parties are described.
1.2 Legal and government requirements are fulfilled in the
correct manner.
1.3 Documentation is performed accurately and
completed requirement.
1.4 Documentation is prepared within required timeframe.
2. Present 2.1 Instructions given to the client are made accurate and
documentation complete.
for execution 2.2 Client is advised of rights, obligations and
responsibilities ensuing from the legal relationship.
2.3 Document is signed and witnessed in accordance with
legal requirements and is properly executed.
2.4 Document of necessary information is certified.
2.5 Documentation is checked to ensure it is completed
accurately and in accordance with procedures within
the required timeframe.
3. Manage 3.1 Execution and return of documentation are arranged
collateral/third based on request by other parties.
party 3.2 Execution is checked by third parties to ensure
involvement compliance with legislative constraints.
3.3 Completion of actions is checked by other parties to
ensure timely settlement.
4. Draft, adapt 4.1 Document purpose is identified.
and construct 4.2 Document is conformed to all formatting requirements.
documents
4.3 Document is made to meets clients’ needs.
4.4 Achieves are documented to intended purpose
4.5 Information contained is made clear and unequivocal.
4.6 Completed document is made consistent with purpose.

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Variables Range
Documentation May include but not limited to:
 should make consideration of:
 Land rights.
 heritage
 housing proclamation &associations regulations insurance
 Banking and mortgage.
 Dealing with interest in land.& land acquisition
 bankruptcy
 court order
 Parcel and boundary disputes.
 Plot standard and regulations.
 Tax bill.
 Formality of those engaged in property transaction.
 Nature of the title.
 Nature of the land acquisition.
 Deceased property.
 Land rent.
 Lease or tenancy agreement.
 Rent or payment arrears.
 History of tenure.
 Property tax amount.
 Property inspecting and searching.
 Revenue laws and regulations.
Evidence Guide
Critical Assessment requires evidence that the candidate be able to:
Aspects of  prepare documentation with legislation and common law
Competence  complete work within timelines
 check documents for relevancy and currency
 implement current government procedures completely
 Ensure that document achieves intended purpose efficiently.
in accordance with client needs
Knowledge  relevant legislation and common law
and Attitudes  Land Title office requirements
 document format requirements
 Duties and responsibilities relating to document preparation
ethics
Skills  examine documents and legislation
 liaise/consult with others
 present information in a variety of forms
 plan and organize work
 operate appropriate technology
 draft documents
 record and maintain files
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Arrange Documents and Exhibits for Land Related
Unit Title
Litigation Support
Unit Descriptor This unit covers the knowledge, skill and attitude required to
arrange documents and listing exhibits to provide support to
litigators in the support of cases for defending land and
property related trials in the court.
1. Arrange 1.1 Needs identified by the instructing legal technicians are

documents in clarified and mutual expectations are agreed and acted
specified order upon.
1.2 Self or other is organized to collect and collate
documents.
1.3 Documents not relevant to matter are removed.
1.4 Court requirements are identified and self or other is
organized to check and prepare documents to meet
these requirements.
1.5 Review of document is arranged with legal technician.
2. Enter 3.1 All collated documents are recorded, as they appear in
document order order on a firm’s record system.
on firm’s record 3.2 Records system is self-checked against ordered
system documents to ensure accuracy of record.
3. Prepare 3.1 Court exhibits requirements are identified.
exhibits for 3.2 Meeting is arranged with instructing legal practitioner to
court determine exhibit presentation.
3.3 Self or other is organized to prepare exhibits and
relevant documentation.
Variable Range
Documents and/or May include but not limited to:
exhibits  Property and land dimension measurement.
 Court order.
 Mortgage collateral verification document or letters.
 Tenure right certificate.
 Coordinates of property mark.
 Inheritance dispute verification document or letters.
 Document verifying leasing part of land.
 Document describing failure to comply with lease
agreement.

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 medical reports
 clinical reports hospital discharge summaries
 writ of summons
 plaintiff’s mint of claims
Documents may May include but not limited to:
be arranged:  chronologically
 alphabetically in order of legal process to be undertaken
Documents May include but not limited to:
 the correct number of copies
 signatures, where necessary
 relevant attachments
 Meeting the court’s requirements.
 File/matter numbers where appropriate
The designated May include but not limited to:
manner  correct margins and spacing
for documents  dual column
meeting  back sheet layout
the court’s  coversheet layout
requirement  Folding of documents.
 a firm’s details typed in the appropriate manner, in the
appropriate location
A firm’s details May include but not limited to:
may include:  name of firm
 postal address
 DX address
 telephone number
 solicitor’s reference
Non-disc losable May include but not limited to:
information may  fees
include:  addresses
 names
 dates
 a firm’s other clients
 legal history of client
 personal history of client
 health status
A firm’s records May include but not limited to:
system  paper based
 electronic
The procedure for May vary according to:
arranging exhibits  type and size of exhibits
 attaching an affidavit
 organizing in containers
A firm’s policies  privacy/security/confidentiality procedures
and procedures  time recording procedures
 photocopying expenses
 verifying and authorizing information
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 recording information
The area of law May vary according to:
 commercial law
 corporate law
 criminal law
 family law
 industrial relations/employment law
 property law
 tax law
 litigation
 wills and probate
Legislative May vary according to:
requirements  The client and a firm (e.g. Consumer Credit Code, Privacy
Act, secrecy laws, Codes of
 Practice, common law and Statutory Duties of Care
involving financial relationships)
 the area of law
 Freedom of Information legislation
 schedule of fees and duties payable
 litigation documents
 court document procedures
 rules of the relevant court
Evidence Guide
Critical Aspects of Assessment requires evidence that the candidate be able to:
Assessment  Demonstrate scope of own responsibility and others
involved in the matter
 Identify the purpose of documents and exhibits
 Apply the area of law and the related legal process
involved
 instruct legal practitioner is kept up to date with activities
 Record relevant documents and exhibits
 Deliver documents and exhibits to instructing legal
practitioner within agreed timelines
 Provide supervision throughout the task in relation to
providing advice and assistance with problems
 ensure that documents, exhibits and exhibit lists are
collected and collated correctly without loss of integrity
 ensure confidentiality and security of information
 exhibit listing is prepared such that exhibit list corresponds
exactly with exhibits
 attach exhibits number and reference number in the top
left-hand corner to appropriate document
Underpinning Demonstrate Knowledge of:
Knowledge and  court document presentation requirements
Attitudes  sequence of litigation process

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 authorized ‘signing parties’
 security, confidentiality and privacy
 legal terminology in relation to litigation and the area of
law
 application of a firm’s policies and procedures required in
the full range of tasks covered
Underpinning Demonstrate skills to
Skills  follow complex legal procedures
 prepare complex legal documents according to legal
protocol
 research gathers necessary information from external
sources; identifies and evaluates
 solve problems proofs for accuracy
 follow and interprets oral instructions; participates
 provides clear & specific instructions about information
required;
 consult and meet with clients; records meeting objectives;
 collates documents; record/file keeping

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Unit Title Build and Maintain Community Relationships
Unit Descriptor This unit covers knowledge, skills and attitude required to
building, rebuilding and maintaining trusting relationships with
individuals and communities by urban sector. It includes
setting the parameters for relationships or partnerships,
providing information relating to community engagement, and
building community engagement and community problem
solving capacity.
1. Set parameters 1.1 A contextual framework is developed to assist in

or relationships/ analyzing and setting parameters for relationships/
partnerships partnerships in accordance with organizational policy
and procedure.
1.2 The parameters and purpose for the relationships/
partnerships are established and agreed.
1.3 The emergence of new ideas and options are allowed
for in the flexibility of the purpose.
1.4 The dynamics are identified and managed within and
across relationships/ partnerships.
1.5 Benefits for both parties are identified and agreed in
accordance with organizational policy and procedure.
1.6 Constraints are identified, including time, procedural
and resource limitations and resources are allocated in
accordance with organizational requirements.
2. Provide 2.1 Current community understanding of the roles and
information responsibilities of urban sector officials is assessed, and
relating to information is provided to clarify the roles and
community responsibilities in accordance with organizational policy
engagement and procedures.
2.2 The rights and responsibilities of individuals and
communities to be involved in government processes
and decision making are explained in a manner
accessible to the audience.
2.3 Government/agency priorities, strategic direction,
systems, decision making and approval processes are
communicated using language, materials & timelines to
suit the audience and the occasion.
2.4 Opportunities for community involvement in
government/ agency processes and decision making
are communicated in ways suited to the diversity of the
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community.
3. Build 3.1 The skills and knowledge requirements of individuals
community and communities to engage with government are
engagement identified and addressed with a range of strategies
capacity tailored to individual needs.
3.2 Opportunities for individuals and communities are
identified collaboratively, resourced and promoted to
develop their capacity to engage with government in
accordance with organizational policy and procedures.
3.3 Innovative strategies are developed and implemented
to identify and reach out to those who have not yet
connected with government, and those who have had a
previous poor experience in attempting to engage with
government.
3.4 Informal and formal community networks are tapped
into to strengthen local capital and to ensure ongoing
capacity.
3.5 Barriers to community engagement are identified and
solutions formulated & implemented in accordance with
organizational policy and procedures and community
context.
4. Build 4.1 Information and opportunities for involvement in
community government processes and decision making are
problem- provided to individuals and communities in accordance
solving with their needs and preferences.
capacity 4.2 Existing and new ways are identified and promoted to
engage with government in a variety of ways suited to
diverse communities.
4.3 Mechanisms for communities are developed,
implemented and promoted to raise their own issues
with government in accordance with organizational
policy and procedures and community context.
4.4 A range of strategies is developed to address
community issues in partnership with communities.
4.5 Mutually developed and agreed solutions are
implemented to community issues in accordance with
organizational policy and procedures.
4.6 Strategies for reporting developments are identified and
utilized to communities.

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Variable Range
A contextual May include but not limited to:
framework  dynamics of community
 community power structures
 collaborations
 networks
 formal or informal partnerships
 timelines for relationship building
 purpose of partnership/relationship building and therefore
type of partnership/relationship to be developed
 level of agency support
Relationships/ May include but not limited to:
partnerships  level of agency support
 individuals
 community groups
 ethnic communities
 local residents through place-based initiatives
 non-government organizations
 private sector organizations
 other public sector agencies
 media organizations
 business community
 industry specific target groups
Constraints May include but not limited to:
 industry specific target groups
 lack of knowledge
 lack of understanding
 lack of decision making powers
 lack of time and resources
 geographic location
 previous experiences with engagement processes
 community angst or lack of trust
 organizational capacity to respond to community
 external factors (including non-negotiable)
 perceived status of organization in the community
 community expectations of the partnership/relationship
 cost for the community to be involved, such as transport,
time off work
Evidence Guide
Critical Aspects of Assessment may provide evidence that the candidate:
Competence  prepare community engagement information using simple
language structures and precision of expression
 maintain multiple and potentially conflicting relationships/
partnerships
 Build community problem-solving capacity
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 Build community engagement capacity
 Provide information relating to community engagement
 Set the parameters or relationships or partnerships
Underpinning Demonstrates Knowledge of:
Knowledge and  legislation, regulations, policies, procedures and
Attitudes guidelines relating to community engagement
 community engagement theory, principles, practices
&techniques
 community development practices and principles
 urban sector values and codes of conduct
 leadership and the managing of expectations
 principles of cultural awareness and cross-cultural
communication
Underpinning Demonstrates skill of:
Skills  establishing and fostering transparent, trusting
relationships /partnerships with individuals and
communities
 maintaining multiple and potentially conflicting
relationships
 working with diverse communities using a range of
communication
 explaining complex and formal policies and concepts
 linking people to appropriate capacity-building
opportunities
 applying workplace safety procedures to community
engagement activities
 preparing community engagement information requiring
the presentation of complex information using simple
language structures and precision of expression

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Unit Title Manage Customers Quality Services
Unit Descriptor This unit specifies the outcomes required to develop
strategies to manage organizational systems that ensure
products and services are delivered and maintained
1. Plan to meet 1.1 The needs of customers are investigated, assessed

internal and and defined to be included in the planning processes.
external 1.2 Standards and plans are developed to address key
customer quality issues.
requirements
1.3 Opportunities for customers and colleagues are
provided to give feedback on products and services.
1.4 Review changes in internal and external environments
are integrated to findings into planning for quality
service.
2. Manage 2.1 Customer service standards and expectations are
delivery of clearly communicated to colleagues.
quality 2.2 Staff performance is managed consistently to meet the
products and/or organization’s quality and delivery standards.
services
2.3 Coaching and mentoring are used to assist colleagues
to deal with customer service issues.
2.4 Customer service is monitored in the workplace to
ensure standards are met in accordance with
enterprise policies and procedures.
3. Monitor, adjust 3.1 Strategies are developed and used to monitor
and review progress in achieving product and/or service targets
customer and standards.
service 3.2 Strategies are developed and used to obtain
customers’ feedback to improve the provision of
products and/or services.
3.3 Resources are developed, procured and used
effectively to provide quality products and/or services to
customers.
3.4 Decisions are taken to overcome problems and to
adapt customers’ service and products and/or service
delivery in consultation with appropriate individuals and
groups.
3.5 Records, reports and recommendations are managed
within the organization’s systems and processes.

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Variables Range
Occupational  Knowledge of OHS legislation, principles and practice
Health and Safety within the context of the organization’s operations and
(OHS) plans
 OHS practice as an ethical standard and legislative
requirement
 Training of all employees in health and safety procedures
 Regular updating and reviewing of the organization’s
OHS systems, procedures and records
 Organization’s responsibilities to customers and
suppliers
 Adjustment of communications and OHS approach to
cater for social and cultural diversity and special needs
Customer service  response times
issues and  service guarantees
standards may  pricing guarantees
relate to:  product quality
 document presentation standards
 personal presentation standards
 complaint management
Customers may  co-workers, peers and fellow frontline managers
be:  supervisors
 board members
 clients, purchasers of services
 members of the general public who make contact with
the organization, such as prospective purchasers of
services
 suppliers of goods and services and contractors
providing goods and services
 potential funding bodies
Strategies may  policies and procedures
refer to:  long-term or short-term plans for monitoring achievement
and evaluating effectiveness
 feedback forms and other devices to enable
communication from customers
 electronic feedback mechanisms using intranet, internet
and email
 training and development activities
 questionnaires, survey and interviews
 databases and other controls to record and compare
data over time
Resources may  people
include:  power/energy
 information
 finance
 buildings/facilities; equipment technology
 time
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Evidence Guide
Critical Aspects Evidence of the following is critical:
of Competence  ability to develop pro-active approaches to the delivery
 and monitoring of quality customer service within a
 specific tourism/hospitality context
 knowledge of quality service principles and processes
Underpinning Demonstrate knowledge and skill on:
Knowledge and  relevant legislation from all levels of government that
Attitudes affects business operation, especially in regard to
occupational health and safety and environmental issues,
equal opportunity, industrial relations and anti-
discrimination
 the roles and responsibilities of management in ensuring
 quality service within an enterprise
 concept of total quality service and total quality
management and its application
 the organization’s policies and procedures for dealing with
customers
 the principles and techniques involved in the management
and organization of:
 customer needs research
 strategies to obtain customer feedback
 customer relations
 customer behavior
 problem identification and resolution
 quality customer service delivery
 ongoing product and/or service quality
 record keeping and management methods
 strategies for monitoring, managing and introducing
ways to improve customer service relationships
 consultation and communication techniques
 leadership and mentoring techniques
 management of relationships to achieve strategic
 planning responsibilities
 strategies for contributing to the achievement of goals
Underpinning  implementing quality assurance in the workplace
Skills  establishing standards
 monitoring and evaluation
 staff involvement and reward
Resource Access is required to real or appropriately simulated situations,
Implications including work areas, materials and equipment, and to
information on workplace practices and OHS practices.
 Demonstration/Observation with Oral Questioning
Context of Competence may be assessed in the workplace or in a
Assessment simulated work environment

Page 41 of 64
Unit Title Prepare Annual Plan
Unit Descriptor This unit covers the knowledge, skills and attitude required to
develop an annual plan based on the framework of strategic
plan as a means of alleviating the task of technicians and
technical administrators.
1. Identify 1.1 The strategic plan of the organizations is assessed and

activities studied.
carried out 1.2 The action plan of the strategic plan is assessed and
studied.
1.3 Pertinent action plan is picked to the technician/technical
administrator.
2. Perform detail 2.1 Detail task, activities and sub-activities are determined
activities and 2.2 Priority is given to each of the task, activities, sub-
prioritize activities based on the specified criteria.
2.3 Resource requirement is assessed and assigned for
each selected activity for the fiscal year.
2.4 Time bound is specified for accomplishing each task for
the fiscal year.
3. Establish 3.1 Chart software is operated for planning and monitoring
Chart for task of annual plan activities.
3.2 The agreed task, activities, sub-activities and time bound
are entered on chart software.
3.3 The annual plan accomplishment is evaluated at least
quarterly.
Variable Range
Specified criteria May include but not limited to:
 Direction of the organization orientation.
 Government policy direction.
 Graveness of the issue.
 Cross-cutting issue.
 Cross-sect oral issue.
Resource May include but not limited to:
requirement  Human resource.
 Material resource.
 Financial resource.
 Equipment.

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Chart software May include but not limited to
 Microsoft project
 Microsoft excels.
Evidence Guide
Critical Aspects Assessment may provide evidence that candidate be able to:
of Competence  Plan, organize and schedule skills to implement.
 Apply knowledge of ethical and legislative requirements
 Planning and scheduling activities and resource using
software used for project preparation.
 Apply basic terminologies of strategic and action planning.
 Interpret plan and graph.
 Complete standard forms.
 Compliance with the agreed budget.
 Setting goal and objectives.
Underpinning Demonstrate Knowledge of:
Knowledge and  preparation of annual plan and monitoring
Attitudes  reasons for and benefits of annual planning
 Relevant policy and legislations input for strategic and
action planning.
 practices employment and industrial relations
 setting business goals and objectives
 tools for evaluating agency business performance
Underpinning Demonstrate skills to:
Skills  communicate with and relate to a range of people from
diverse social, economic and cultural backgrounds and with
varying physical and mental abilities
 Analytical skills to interpret graph chart.
 computing skills to access databases, send and receive
emails and complete standard forms online

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Unit Title Migrate to New Technology
Unit Descriptor This unit defines the competence required to apply skills and
knowledge in using new or upgraded technology. The
rationale behind this unit emphasizes the importance of
constantly reviewing work processes, skills and techniques in
order to ensure that the quality of the entire business process
is maintained at the highest level possible through the
appropriate application of new technology. To this end, the
person is typically engaged in on-going review and research
in order to discover and apply new technology or techniques
to improve aspects of the organization’s activities.
1. Apply existing 1.1 Situations are identified where existing knowledge can
knowledge and be used as the basis for developing new skills.
techniques to 1.2 New or upgraded technology skills are acquired and
technology and used to enhance learning.
transfer
1.3 New or upgraded equipment are identified, classified
and used where appropriate, for the benefit of the
organization.
2. Apply functions 2.1 Testing of new or upgraded equipment is conducted
of technology to according to the specification manual.
assist in solving 2.2 Features of new or upgraded equipment are applied
organizational within the organization.
problems
2.3 Features and functions of new or upgraded equipment
are used for solving organizational problems.
2.4 Sources of information relating to new or upgraded
equipment are accessed and used.
3. Evaluate new or 3.1 New or upgraded equipment is evaluated for
upgraded performance, usability and against OHS standards.
technology 3.2 Environmental considerations are determined from
performance new or upgraded equipment.
3.3 Feedback is sought from users where appropriate.
Variable Range
Environmental May include but is not limited to recycling, safe disposal of
Considerations packaging (e.g. cardboard, polystyrene, paper, plastic) and
correct disposal of waste materials by an authorized body
Feedback May include surveys, questionnaires, interviews and
meetings.
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Evidence Guide
Critical Aspects of Competence must confirm the ability to transfer the
Competence application of existing skills and knowledge to new
technology
Underpinning Demonstrate knowledge and attitudes on:
Knowledge and  Broad awareness of current technology trends and
Attitudes directions in construction industry (e.g.
systems/procedures, services, new developments, new
protocols)
 Knowledge of vendor product directions
 Assess and analyze value chain
 Ability to locate appropriate sources of information
regarding building construction and new technologies
 Current industry products/services, procedures and
techniques with knowledge of general features
 Information gathering techniques
Underpinning Demonstrate skills on:
Skills  Research skills for identifying broad features of new
technologies
 Ability to assist in the decision making process
 Literacy skills in regard to interpretation of technical
manuals
 Ability to solve known problems in a variety of situations
and locations
 Evaluate and apply new technology to assist in solving
organizational problems
 General analytical skills in relation to known problems
Resources Access is required to real or appropriately simulated
Implication situations, including work areas, materials and equipment,
and to information on workplace practices and OHS
practices.

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Manage and Maintain Small/Medium Business
Unit Title
Operations
Unit Descriptor This unit covers the operation of day-to-day business
activities in a micro or small business. The strategies involve
developing, monitoring and managing work activities and
financial information, developing effective work habits, and
adjusting work schedules as needed.

1. Identify daily 1.1 Work requirements for a given time period are identified
work by taking into consideration resources and constraints.
requirements
1.2 Work activities are prioritized based on business needs,
requirements and deadlines.
1.3 If appropriate, work is allocated to relevant staff or
contractors to optimize efficiency.
2. Monitor and 2.1 People, resources and/or equipment are coordinated to
manage work provide optimum results.
2.2 Staff, clients and/or contractors are communicated
within a clear and regular manner, to monitor work in
relation to business goals or timelines.
2.3 Problem solving techniques are applied to work
situations to overcome difficulties and achieve positive
outcomes.
3. Develop 3.1 Work and personal priorities are identified and a balance
effective work is achieved between competing priorities using
habits appropriate time management strategies.
3.2 Input from internal and external sources is sought and
used to develop and refine new ideas and approaches.
3.3 Business or inquiries is/are responded to promptly and
effectively.
3.4 Information is presented in a format appropriate to the
industry and audience.
4. Interpret 4.1 Relevant documents and reports are identified.
financial
information 4.2 Documents and reports are read and understood and
any implications discussed with appropriate persons.
4.3 Data and numerical calculations are analyzed, checked,
evaluated, organized and reconciled.
4.4 Daily financial records and cash flow are maintained
correctly and in accordance with legal and accounting

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requirements.
4.5 Invoices and payments are prepared and distributed in a
timely manner and in accordance with legal
requirements.
4.6 Outstanding accounts are collected or followed-up on.
5. Evaluate work 5.1 Opportunities are monitored for improvements according
performance to business demands.
5.2 Work schedules are adjusted to incorporate necessary
modifications to existing work and routines or changing
needs and requirements.
5.3 Proposed changes are clearly communicated and
recorded to aid in future planning and evaluation.
5.4 Relevant codes of practice are used to guide an ethical
approach to workplace practices and decisions.
Variable Range
Resources may  staff
include:  money
 time and space
 equipment
Business goals  sales targets
may include:  budgetary targets
 team and individual goals
 production targets
 reporting deadlines
Problem solving  gaining additional research and information to make
techniques may better informed decisions
include:  looking for patterns
 considering related problems or those from the past and
how they were handled
 eliminating possibilities
 identifying and attempting sub-tasks
 collaborating and asking for advice or help from
additional sources
Time management  prioritizing and anticipating
strategies may  short term and long term planning and scheduling
include:  creating a positive and organized work environment
 clear timelines and goal setting that is regularly reviewed
and adjusted as necessary
 breaking large tasks into smaller tasks
 getting additional support if identified and necessary
Internal and  staff and colleagues
external sources  management, supervisors, advisors or head office
may include:  relevant professionals such as lawyers, accountants,

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management consultants
 professional associations
Evidence Guide
Critical Aspects of A person must be able to demonstrate:
Competence  ability to identify daily work requirements and allocate
work appropriately
 ability to interpret financial documents in accordance with
legal requirements
Underpinning Essential knowledge and attitudes include:
Knowledge and  Federal and Local Government legislative requirements
Attitudes affecting business operations, especially in regard to
occupational health and safety (OHS), equal employment
opportunity (EEO), industrial relations and anti-
discrimination
 Technical or specialist skills relevant to the business
operation
 Relevant industry code of practice
 Planning techniques to establish realistic timelines and
priorities
 Identification of relevant performance measures
 Quality assurance principles and methods
 Relevant marketing, management, sales and financial
concepts
 Methods for monitoring performance and implementing
improvements
 Structured approaches to problem solving, idea
management and time management
Underpinning Essential skills includes:
Skills  Literacy skills to interpret legal requirements, company
policies and procedures and immediate, day-to-day
demands
 Communication skills including questioning, clarifying,
reporting, and giving and receiving constructive feedback
 Numeracy skills for performance information, setting
targets and interpreting financial documents and reports
 Technical and analytical skills to interpret business
documents, reports and financial statements and
projections
 Ability to relate to people from a range of social, cultural
and ethnic backgrounds and physical and mental abilities
 Problem solving skills to develop contingency plans
 Using computers and software packages to record and
manage data and to produce reports
 Evaluation skills for assessing work and outcomes
 Observation skills for identifying appropriate people,
resources and to monitor work

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Resource The following resources should be provided:
Implications  Access to relevant workplace documentation, financial
records, and equipment
 Observation/Demonstration with Oral questioning
Context for Competence may be assessed in the workplace or in a
Assessment simulated work environment

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Unit Title Establish Quality Standards
Unit Descriptor This unit covers the knowledge, attitudes and skills required to
monitor quality of work, establish quality specifications for
work outcomes, participate in maintaining and improving
quality at work, identify hazards and critical control points in
the production of quality output, assist in planning of quality
assurance procedures, report problems that affect quality and
implement quality assurance procedures.

1. Establish 1.1 Market specifications are sourced and legislated
quality requirements identified.
specifications
for service 1.2 Quality specifications are developed and agreed upon.
1.3 Quality specifications are documented and introduced to
organizational staff / personnel in accordance with the
organization policy.
1.4 Quality specifications are updated when necessary.
2. Identify 2.1 Critical control points impacting on quality are identified.
hazards and
critical control 2.2 Degree of risk for each hazard is determined.
points 2.3 Necessary documentation is accomplished in
accordance with organization quality procedures.
3. Assist in 3.1 Procedures for each identified control point are
planning of developed to ensure optimum quality.
quality
assurance 3.2 Hazards and risks are minimized through application of
procedures appropriate controls.
3.3 Processes are developed to monitor the effectiveness of
quality assurance procedures.
4. Implement 4.1 Responsibilities are allocated for carrying out procedures
quality to staff and contractors.
assurance
procedures 4.2 Instructions are prepared in accordance with the
enterprise’s quality assurance program.
4.3 Staff and contractors are given induction training on the
quality assurance policy.
4.4 Staff and contractors are given in-service training
relevant to their allocated procedures.
5. Monitor quality 5.1 Quality requirements are identified
of work
outcome 5.2 Inputs are inspected to confirm capability to meet quality
requirements.

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5.3 Work is conducted to produce required outcomes.
5.4 Work processes are monitored to confirm quality of
output and/or service.
5.5 Processes are adjusted to maintain outputs within
specification.
6. Participate in 6.1 Work area, materials, processes and product are
maintaining routinely monitored to ensure compliance with quality
and improving requirements.
quality at work
6.2 Non-conformance in inputs, process, product and/or
service is identified and reported according to workplace
reporting requirements.
6.3 Corrective action is taken within level of responsibility, to
maintain quality standards.
6.4 Quality issues are raised with designated personnel.
7. Report 7.1 Potential or existing quality problems are recognized.
problems that
affect quality 7.2 Instances of variation in quality are identified from
specifications or work instructions.
7.3 Variation and potential problems are reported to
supervisor/manager according to enterprise guidelines.
Variable Range
Sourced  end-users
 customers or stakeholders
Legislated  Verification of service quality as part of consumer
requirements legislation or specific legislation related to service content
or composition.
Safety  use of tools and equipment for construction works
procedures  workplace environment and handling of material safety,
 following occupational health and safety procedures
designated for the task
 respect the policies, regulations, legislations, rule and
procedures for construction works
Evidence Guide
Critical Aspect of Assessment requires evidence that the candidate:
Competence  Monitored quality of work
 Established quality specifications for service
 Participated in maintaining and improving quality at work
 Identified hazards and critical control points in the
production of quality service
 Assisted in planning of quality assurance procedures
 Reported problems that affect quality

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 Implemented quality assurance procedures
Knowledge and  Monitoring quality of work
Attitudes  Establishing quality specifications for product
 Participating in maintaining and improving quality at work
 Identifying hazards and critical control points in the
production of quality product
 Assisting in planning of quality assurance procedures
 Reporting problems that affect quality
 Implementing quality assurance procedures
Underpinning Demonstrates skills in:
Skills  Monitoring quality of work
 Establishing quality specifications for service
 Participating in maintaining and improving quality at work
 Identifying hazards and critical control points in the
production of quality service
 Assisting in planning of quality assurance procedures
 Reporting problems that affect quality
 Implementing quality assurance procedures
Implications  Workplace or fully equipped environment with necessary
tools and equipment as well as consumable materials
 Observation/demonstration with Oral Questioning

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Unit Title Utilize Specialized Communication Skills
Unit Descriptor This unit covers the knowledge, skills and attitudes required to
use specialized communication skills to meet specific needs
of internal and external clients, conduct interviews, facilitate
group discussions, and contribute to the development of
communication strategies.
1. Meet common 1.1 Specific communication needs of clients and colleagues

and specific are identified and met.
communication 1.2 Different approaches are used to meet communication
needs of clients needs of clients and colleagues.
and colleagues
1.3 Conflict is addressed promptly and in a timely way and in
a manner which does not compromise the standing of the
organization.
2. Contribute to the 2.1 Strategies are developed, promoted, implemented and
development of reviewed for internal and external dissemination of
communication information as required.
strategies 2.2 Channels of communication are established and
reviewed regularly.
2.3 Coaching in effective communication is provided.
2.4 Work related network and relationship are maintained as
necessary.
2.5 Negotiation and conflict resolution strategies are used
where required.
2.6 Communication with clients and colleagues is made
appropriate to individual needs and organizational
objectives.
3. Represent the 3.1 When participating in internal or external forums,
organization presentation is made relevant, appropriately researched
and presented in a manner to promote the organization.
3.2 Presentation is made clear and sequential and delivered
within a predetermined time.
3.3 Appropriate media is utilized to enhance presentation.
3.4 Differences in views are respected.
3.5 Written communication is made consistent with
organizational standards.
3.6 Inquiries are responded in a manner consistent with
organizational standard.
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4. Facilitate group 4.1 Mechanisms which enhance effective group interaction
discussion are defined and implemented.
4.2 Strategies which encourage all group members to
participate are used routinely.
4.3 Objectives and agenda are routinely set and followed for
meetings and discussions.
4.4 Relevant information is provided to group to facilitate
outcomes.
4.5 Evaluation of group communication strategies is
undertaken to promote participation of all parties
4.6 Specific communication needs of individuals are identified
and addressed
5. Conduct 5.1 A range of appropriate communication strategies are
interview employed in interview situations.
5.2 Records of interviews are made and maintained in
accordance with organizational procedures.
5.3 Effective questioning, listening and nonverbal
communication techniques are used to ensure that
required message is communicated.
Variable Range
Strategies  Recognizing own limitations
 Utilizing techniques and aids
 Providing written drafts
 Verbal and non verbal communication
Effective group  Identifying and evaluating what is occurring within an
interaction interaction in a non judgmental way
 Using active listening
 Making decision about appropriate words, behavior
 Putting together response which is culturally appropriate
 Expressing an individual perspective
 Expressing own philosophy, ideology and background
and exploring impact with relevance to communication
Types of Interview  Related to staff issues
 Routine
 Confidential
 Evidential
 Non disclosure and/or Disclosure
Interview  Establish rapport
situations  obtain facts and information
 Facilitate resolution of issues
 Develop action plans
 Diffuse potentially difficult situation

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Evidence Guide
Competence  Demonstrated effective communication skills with clients
accessing service and work colleagues
 Adopted relevant communication techniques and
strategies to meet client particular needs and difficulties
Knowledge and  Communication process
Attitudes  Dynamics of groups and different styles of group
leadership
 Communication skills relevant to client groups
Skills  Full range of communication techniques including:
 Full range of communication
 Active listening
 Feedback
 Interpretation
 Role boundaries setting
 Negotiation
 Establishing empathy
 Communication skills required to fulfill job roles as
specified by the organization
Resource Access to relevant workplace or appropriately simulated
Implications environment where assessment can take place
Methods of Competence may be accessed through:

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Unit Title Develop Individuals and Team
Unit Descriptor This unit covers the skills, knowledge and attitudes required to
determine individual and team development needs and
facilitate the development of the workgroup.
1. Provide team 1.1 Learning and development needs are systematically

leadership identified and implemented in line with organizational
requirements.
1.2 Learning plan is collaboratively developed and
implemented to meet individual and group training and
developmental needs.
1.3 Individuals are encouraged to self evaluate performance
and identify areas for improvement.
1.4 Feedback on performance of team members is
collected from relevant sources and compared with
established team learning process.
2. Foster 2.1 Learning and development program goals and objectives
individual and are identified to match the specific knowledge and skills
organizational requirements of competence standards.
growth 2.2 Learning delivery methods are made appropriate to the
learning goals, the learning style of participants and
availability of equipment and resources.
2.3 Workplace learning opportunities and coaching/
mentoring assistance are provided to facilitate individual
and team achievement of competencies.
2.4 Resources and timelines required for learning activities
are identified and approved in accordance with
organizational requirements.
3. Monitor and 3.1 Feedback from individuals or teams is used to identify
evaluate and implement improvements in future learning
workplace arrangements.
learning 3.2 Outcomes and performance of individuals/teams are
assessed and recorded to determine the effectiveness of
development programs and the extent of additional
support.
3.3 Modifications to learning plans are negotiated to improve
the efficiency and effectiveness of learning.
3.4 Records and reports of competence are maintained
within organizational requirement.

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4. Develop team 4.1 Open communication processes are used by team to
commitment obtain and share information.
and
cooperation 4.2 Decisions are reached by the team in accordance with its
agreed roles and responsibilities.
4.3 Mutual concern and camaraderie are developed in the
team.
5. Facilitate 5.1 Team members have been participated actively in team
accomplishme activities and communication processes.
nt of
organizational 5.2 Individual and joint responsibility is developed by team
goals members for their actions.
5.3 Collaborative efforts are sustained to attain
organizational goals.
Variable Range
Learning and  Coaching, monitoring and/or supervision
development  Formal/informal learning program
needs  Internal/external training provision
 Work experience/exchange/opportunities
 Personal study and Career planning/development
 Performance evaluation; Workplace skills assessment
 Recognition of prior learning
Organizational  Quality assurance and/or procedures manuals
requirements  Goals, objectives, plans, systems and processes
 Legal and organizational policy/guidelines and
requirements
 Safety policies, procedures and programs
 Confidentiality and security requirements
 Business and performance plans
 Ethical standards
 Quality and continuous improvement processes and
standards
Feedback on  Formal/informal performance evaluation
performance  Obtaining feedback from supervisors and colleagues
 Obtaining feedback from clients
 Personal and reflective behavior strategies
 Routine and organizational methods for monitoring
service delivery
Learning delivery  On the job coaching or monitoring
methods  Problem solving
 Presentation/demonstration
 Formal course participation
 Work experience and
 Involvement in professional networks
 Conference and seminar attendance
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Evidence Guide
Competence  Identified and implemented learning opportunities for
others
 Gave and received feedback constructively
 Facilitated participation of individuals in the work of the
team
 Negotiated learning plans to improve the effectiveness of
learning
 Prepared learning plans to match skill needs
 Accessed and designated learning opportunities
Underpinning Demonstrate knowledge and attitude on:
Knowledge and  Coaching and monitoring principles
Attitude  Understanding how to work effectively with team
members who have diverse work styles, aspirations,
cultures and perspective
 Understanding how to facilitate team development and
improvement
 Understanding methods and techniques to obtain and
interpreting feedback
 Understanding methods for identifying and prioritizing
personal development opportunities and options
 Career paths and competence standards in the industry
Underpinning Demonstrate skills on:
Skills  Ability to read and understand a variety of texts, prepare
general information and documents according to target
audience; spell with accuracy; use grammar and
punctuation effective relationships and conflict
management
 Communication skills including receiving feedback and
reporting, maintaining effective relationships and conflict
management
 Planning skills to organize required resources and
equipment to meet learning needs
 Coaching and mentoring skills to provide support
 Reporting skills to organize and assess information for
relevance and accuracy
 Identify and elaborate on learning outcomes
 Facilitation skills to conduct small group training sessions
 Ability to relate to people from a range of backgrounds
Resource Access to relevant workplace or appropriately simulated
Implications environment where assessment can take place
Methods of Competence may be accessed through:

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Unit Title Manage Continuous Improvement System
Unit Descriptor This unit describes the performance outcomes, skills and
knowledge required to sustain and develop an environment
in which continuous improvement, innovation and learning
are promoted and rewarded.
1. Review 1.1 Establish strategies to monitor and evaluate

programs, performance of key systems and processes
systems and 1.2 Undertake detailed analyses of supply chains,
processes operational and product/service delivery systems
1.3 Identify performance measures, and assessment tools
and techniques, and evaluate their effectiveness
1.4 Analyze performance reports and variance from plans
for all key result areas of the organization
1.5 Identify and analyze changing trends and opportunities
relevant to the organization
1.6 Seek advice from specialists, where appropriate, to
identify technology and electronic commerce
opportunities
2. Develop options 2.1 Brief groups on performance improvement strategies
for continuous and innovation as an essential element of competition
improvement 2.2 Foster creative climate and organizational learning
through the promotion of interaction within and between
work groups
2.3 Encourage, test and recognize new ideas and
entrepreneurial behavior where successful
2.4 Accept failure of an idea during trialing, and recognize,
celebrate and embed success into systems
2.5 Undertake risk management and cost benefit
analyses for each option/idea approved for trial
2.6 Approve innovations through agreed organizational
processes
3. Implement 3.1 Promote continuous improvement as an essential part
innovative of doing business
processes 3.2 Address impact of change and consequences for
people, and implement transition plans
3.3 Ensure objectives, timeframes, measures and
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communication plans are in place to manage
implementation
3.4 Implement contingency plans in the event of non-
performance
3.5 Follow-up failure by prompt investigation and analysis
of causes
3.6 Manage emerging challenges and opportunities
effectively
3.7 Evaluate continuous improvement systems and
processes regularly
3.8 Communicate costs and benefits of innovations and
improvements to all relevant groups and individuals
Variable Range
Sustainability may  addressing environmental and resource sustainability
include: initiatives, such as environmental management systems,
action plans, green office programs, surveys and audits
 applying the waste management hierarchy in the
workplace
 complying with regulations and corporate social
responsibility considerations for sustainability to enhance
the organisation's standing in business and community
environments
 determining organisation's most appropriate waste
treatment, including waste to landfill, recycling, re-use,
recoverable resources and wastewater treatment
 implementing ecological footprint
 implementing environmental management systems, e.g.
ISO 14001:1996 Environmental management systems
life cycle analyses
 implementing government initiatives,
 improving resource and energy efficiency
 initiating and maintaining appropriate organisational
procedures for operational energy consumption
 introducing a green office program - a cultural change
program
 introducing green purchasing
 introducing national and international reporting initiatives,
 introducing product stewardship
 reducing emissions of greenhouse gases
 reducing use of non-renewable resources
 referencing standards, guidelines and approaches, such
as sustainability covenants and compacts or triple bottom
line reporting

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 supporting sustainable supply chain.
Supply chains  network of facilities that procures raw materials,
include: transforms them into intermediate products or services
and then finished goods or service, and delivers them
through a distribution system
 procurement, production and distribution, viewed as
interlinked not as discrete elements
Performance  budget or cost variance
reports may  customer service
include:  environmental
 financial
 OHS
 quality
 other operating parameters
Evidence Guide
Critical Aspects of Evidence of the following is essential:
Competence  demonostration of consultation processes to introduce or
evaluate an existing continuous improvement process or
system, including suggested actions or an action plan
 generation of an idea or concept which exhibits creative
thinking and which offers the possibility of advantaging
the organization
 how the concept or idea was introduced, tested and
evaluated - the idea or concept does not have to have
been shown to work or to be adopted by the business
 knowledge of quality management and continuous
improvement theories
Knowledge and  quality management and continuous improvement
Attitudes theories
 creativity/innovation theories/concepts
 risk management
 cost-benefit analysis methods
 creativity and innovation theories and concepts
 organizational learning principles
 quality management and continuous improvement
theories
 risk management
 sustainability practices
Underpinning Skills Demonstrates skills to:
 analytical skills to identify improvement opportunities in
relation to
 the services/products delivered or concepts/ideas
developed
 flexibility and creativity skills to think laterally
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 leadership skills to foster a commitment to quality and an
openness to innovation
 teamwork and leadership skills to foster a commitment to
quality and an openness to innovation
Resources Access may be required to:
Implication  workplace procedures and plans relevant to work area
 appropriate documentation and resources normally used
in the workplace
Methods of Competence in this unit may be assessed by using a
Assessment combination of the following to generate evidence:
 demonstration in the workplace
 suitable simulation
 oral or written questioning to assess knowledge of
principles and techniques associated with change
management
 evaluation of strategies established to monitor and
evaluate performance of key systems and processes
 review of briefing of groups on performance improvement
strategies and innovation
Those aspects of competence dealing with improvement
processes could be assessed by the use of suitable
simulations and/or a pilot plant and/or a range of case
studies and scenarios.
In all cases, practical assessment should be supported by
questions to assess essential knowledge and those aspects
of competence which are difficult to assess directly.
Assessment simulated workplace setting / environment.

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Sector: Economic Infrastructure
Sub-Sector: Urban Land Development

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Copyright Ethiopian Occupational Standard March 2011
Acknowledgement
We wish to extend thanks and appreciation to the many representatives of business,

industry, academe and government agencies who donated their time and expertise
to the development of this occupational standard.
We would like also to express our appreciation to the Experts of Ministry of

Construction and Urban Development (MoCUD), Addis Ababa City Administration
(AACA) land and land related institutions and Integrated Land Information
Management System Project Coordination Office, Ethiopian Mapping Agency (EMA),
Ethiopian Civil Service University (ECSU), Ministry of Education (MoE) and
Engineering Capacity Building Program (ecbp) who made the development of this
occupational standard possible.
This occupational standard was finalized and approved on January 2012 at Addis
Ababa, Ethiopia.

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Copyright Ethiopian Occupational Standard March 2011

OS Cadastral Legal Registry Adm L4

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OS Cadastral Legal Registry Adm L4

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Federal Democratic Republic of Ethiopia

CADASTRAL LEGAL REGISTRY

Ethiopia has embarked on a process of reforming its TVET-System. Within the

A Unit of Competence describes a distinct work activity. It is documented in a

The ensuing sections of this EOS document comprise a description of the

Ministry of Education Cadastral Legal Registry Administration Version 1

EIS CRA4 01 0112 EIS CRA4 02 0112 EIS CRA4 03 0112

EIS CRA4 04 0112 EIS CRA4 05 0112 EIS CRA4 06 0112

EIS CRA4 07 0112 EIS CRA4 08 0112 EIS CRA4 09 0112

EIS CRA4 10 0112 EIS CRA4 11 0112 EIS CRA4 12 0112

EIS CRA4 13 0112 EIS CRA4 14 0112 EIS CRA4 15 0112

EIS CRA4 16 0112 EIS CRA4 17 0112 EIS CRA4 18 1012

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance criteria

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance Criteria

1. Respond to 1.1 Claims are assessed and responded to within statutory

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance criteria

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance Criteria

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance Criteria

1. Implement 1.1 Inspections of managed properties are conducted and

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance Criteria

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance criteria

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance Criteria

1. Prepare 1.1 Parties, property and all relevant terms agreed to by

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance criteria

1. Arrange 1.1 Needs identified by the instructing legal technicians are

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance Criteria

1. Set parameters 1.1 A contextual framework is developed to assist in

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance Criteria

1. Plan to meet 1.1 The needs of customers are investigated, assessed

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance Criteria

1. Identify 1.1 The strategic plan of the organizations is assessed and

Ministry of Education Cadastral Legal Registry Administration Version 1

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance Criteria

Ministry of Education Cadastral Legal Registry Administration Version 1

Elements Performance Criteria