HYPERCARE SUPPORT

Achieving the value of your transformational investment in Workday requires not only a
successful implementation, but also a smooth transition from deployment project to
ongoing operations. OneSource Virtual provides a best practice approach with focused
attention during the crucial stages right before and immediately after go live with your
new Workday solution. Our team of experts can help you achieve a smooth landing through
a series of readiness checkpoints and tactical transition sessions.

P R E PA R I N G F O R A S U C C E S S F U L G O L I V E O S V ’ S H Y P E R C A R E A P P R OAC H

You face key challenges when transitioning a new solution to With our large BPaaS practice, OSV has the most experience
ongoing operations. in the industry with successful transitions to ongoing operations.

° Governance Aligned to HR and Finance Strategy We have defined a best practice approach that organizes
and optimizes the transition process. Maximize your employee’s
° O
 ngoing Business Processes – Issue Management,
Enhancement, Employee Help Desk time while taking full advantage of OSV’s resources creating
a fully collaborative environment, as if you had an entire team
° First Payroll
of Workday experts on staff:
° Employee and Manager Change Management
° Implementation Project
° Application Monitoring
° Ongoing Application Management Services
° Knowledge Transfer
° Business Process as a Service (BPaaS)
° Data Cleanliness/Updates
° Service Enablement

Our approach starts 45 days prior to go live and runs 45

days after go live.
OSV Hypercare Support is included with all OSV implementations.

Contact your representative today to learn more about

Hypercare and other ways OSV AMS services can help you.

OSV OFFICES

DALLAS, TEXAS | MESA, ARIZONA | D E R R Y, N O R T H E R N I R E L A N D | LONDON, ENGLAND

www.onesourcevirtual.com

V2.1 | 02.18