Q1. According to the case which operation line is not giving nay faulty outputs?

 Line 1
 Line 2
 Line 3
 Line 4

Q2. What seems to be the one of the main reasons behind the walkout threat as mentioned in the
case?

 Dispute between Farrel and Pete

 Dispute between Farrel and Valenti
 Farrel suspending Valenti
 Farrel suspending Pete

Q3. What is the rumour that is Patella – the shop steward claims about the company

 The rumors about the company’s plan to discredit the union and abandon the plant.
 The rumor about the company’s plan to fire workers who support the walkout
 The rumor about the company’s plan to stop the plant operations immediately

Q4. Out of these which one is not of the choices that Burger is contemplating on:

 back up Farrell and risk a strike that might be stopped by injunction

 avoid a strike by undercutting Farrell, reinstating Valenti, and asking the men to cooperate in
eliminating excess rejects
 Make clear to Farrel next time he needs to negotiate his decision/ideas before suspending an
employee.

The Kepner Tregoe Tools

 Situation Analysis
 Problem Analysis
 Decision Analysis
 Potential problem (Opportunity) Analysis

a) Situation Analysis
 Concerns:
 1. A quarter panels manufacturer plant with 4 operation lines suddenly has an increased
percentage of rejected panels by Quality Control.
2. Line 1,2 & 4 seem to be troubled. Line 3 still produces normally.
3. No technical malfunction appeared. The maintenance troubleshooters have been all over the
press and can’t find anything wrong.
4. There is a friction between the supervisor of line 2, Farrel, and one of the employees on this
line, Valenti. Farrel suspended Valenti for drinking during office hours, however no evidence
or witnesses for this accusation can be found.
5. Farrel made a suggestion on placing the sheets to the press operator, but they just glared at
him and said nothing, this happened because Farrell accusing the press operator on a
deliberate sabotage.
6. During the whole 15 minutes of the relief break the men from all the lines were talking
together about Valenti’s case and Pete, Valenti’s young brother, a spot welder who works on
line #3 under Dawson, called for a walk out.
7. Patella, the shop steward, claims that the company is trying to discredit the union with the
men, especially with the contract negotiations are coming up next month. He also tossed in
rumor that the company will threaten to abandon the plant and move out of the state if the
union does not accept the local package of benefits management offers in negotiation.
 Priority concerns :
1. Working out the friction between Farrell and Valenti
2. Deal with Patella and other employees who think they’re being mistreated by the company.
3. Straighten up the rumors about the company’s plan to discredit the union and abandon the
plant.
4. Make clear on policy issues relates to suspending and drinking regulations, also with how the
supervisors correspond to subordinates or other supervisor.
5. Fix the relationship/work atmosphere issue within the company caused by Farrel and Valenti
problems etc.
b) Decision Analysis
 Decision statements (actions and result)
1. Working out the friction between Farrell and Valenti and deal with Patella & other employees
>
 Put up a meeting/negotiation between Burger as the mediator, Farrel, Valenti, and also Patella
to say what they think about the problems, do a sharing (like & dislike) and the reasons why
we reinstate Valenti. Points in negotiations:
 Put Farrel and Valenti on the different operation lines.
 Tell Valenti he is reinstated because of lack of evidence. Obviously drinking in office hours
will not be tolerated.
 Make clear to Farrel next time he needs to negotiate his decision/ideas before suspending
an employee.
 Let Coggins organize a anonymous questionnaire among the employees so they can share the
likes and dislikes of their job.
2. Make clear on policy issues>
Coggins and the supervisors, with the approval of Oscar Burger, should discuss to provide a
solution and make a strict punishment and reward policy for the employees.
3. Arrange a negotiation between all the line supervisors (Farrel, Dawson, Henschel & Adams) in
which they can share and learn from each other`s experiences in working/corresponding with
their employees, so that at the end the company will make some kind of work
instructions/unwritten rules concerning the issues.
4. Fix the relationship/work atmosphere issue within the company caused by Farrel and Valenti
problems etc>
Organize a team building activity, to make the employees feel appreciated and therefore
create a more comfortable work atmosphere.

NO OBJECTIVE WEIGHT
1 Working out the friction between Farrell and Valenti and
deal with Patella & other employees
2 Deal with Patella and other employees who think they’re
being mistreated by the company.

3 Straighten up the rumors about the company’s plan to

discredit the union and abandon the plant.

4 Make clear on policy issues relates to suspending and

drinking regulations, also with how the supervisors
correspond to subordinates or other supervisor.

5 Fix the relationship/work atmosphere issue within the

company caused by Farrel and Valenti problems etc.