JOB PROFILE a pragmatic collection of info related to a job or position.

Job Title: Operating Unit: MTN Benin

IT Infrastructure Specialist

Reports to (job title): Division: Technical

IT Infrastructure Network and System
Supervisor Department (sub-division): Infrastructure
System

Number of direct Reports: 0 Job Level : 2

Mission/ Core purpose of the Job

Under the supervision of the IT Infrastructure Network and System Supervisor,
his main assignment is to maintain all Databases, Servers, Routers, Switches
and all equipment hosted in MTN data center and manage data center
equipment stock.

1- System/Network Management
 Manage all movement in the data center (Entrance, Exit, Installation, cleanness)
 Supervise the Installation, configuration of all hardware in the data center in
accordance with the data center management policy.
 Authorize the Installation, assembling and configuration of Network/system
element within the data center.
 Enforce Applications and systems configurations related to devices to be
installed in the data center.
 Enforce security within the data center.
 Enforce devices naming convention within the data center.
 Monitor CCTV Access Control System up to date and fully functional.
 Keep the data center System management Database (SMDB) up to date.

2- Customer Relationship
 Acts as SPOC for MTN Benin IT department stock movement
 Act as single interface between MTN Internal external suppliers/Support team
entering the data center
 Makes hardware and software acquisition recommendations reporting and
providing justification for equipment and interning and exiting the data center.
 Assists with the planning, design of the data center for optimization

3- Policy & Procedures

 Implementing and managing IT Asset Management Policy
 Implementing and managing IT Data Center Access Management Policy

 Maintaining accurate records of all movement in the data Center

 Working with IT team and IT Management on all issue related to the Data
Center and IT Stock

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A: JOB RELATED INFORMATION
Key Performance Areas: Supporting Activities: KPI –

1- System/Network
Management
 Manage all movement - Interface with all - Keep record on
in the data center stakeholder using the people movement
(Entrance, Exit, datacentre and report.
Installation,
cleanness) - Be constantly in touch - Make report on
 Supervise the with IT System Owners people movement
Installation, and IT POS for new
project or planned - Keep the DC SMDB
configuration of all
installation up to date
hardware in the data
center in accordance
- Request from and - Keep record on
with the data center
System Owner list of material installation
management policy
equipment to be
 Authorize the sheet as per Data
installed on Monthly Center Management
Installation, basis
assembling and policy
configuration of
Network/system - Keep the DC SMDB
- Maintenance of up to date
element within the LAN’s and WAN’s
data center.
element updated.
 Enforce Applications
and systems
configurations related - Allow only
- Keep track on authorised people
devices to be installed entrance & exit of
in the data center; people in the DC
 Enforce security
within the data center - Keep the DC SMDB
- Always insure that up to date
devices, servers,
 Enforce devices network elements are
naming convention labelled
within the data center - Liaise with CCTV
System owner and
- Report on any faulty ensure any faulty
 Monitor CCTV Access
CCTV equipment device is replaced as
Control System up to
date and fully and make sure they per CCTV SLA
functional are functional in DC.

- Keep track on - Provide a monthly

 Keep the data center
entrance & exit IT of report on stock
System management
Equipment in the availability
Database (SMDB) up
data Center Authorize stock
to date.
movement

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MTN Group Human Resources
 Manage and report on
all Data center
equipment entering &
exiting MTN Benin
warehouse

2- Customer
Relationship

 Acts as SPOC for MTN - Interface with SO to - Stock availability is

Benin IT department be aware of their day in accordance with
stock movement to day requirement SO request
and establish a stock
 Act as single interface list
between MTN Internal
- Make sure only - Keep record as per
external
suppliers/Support team
authorise person the policy
entering the data center access the data
 Makes hardware and center
software acquisition
recommendations - Be in touch with
reporting and providing system Owners to
justification for understand their
equipment and interning needs
and exiting the data
center. - Plan for data center
 Assists with the
optimization
planning, design of the
data center for
optimization

3- Policy &
Procedures

 Implementing and - Enterprise backup - Problems related to

managing Data center environments the DC are resolved
Asset Management - Principles, practices, within a pre-defined
Policy hardware and timeframe. Number
 Implementing and software related to of problems affecting
managing IT Data
the establishment the quality of service
Center Access
Management Policy
- Maintaining - Problems are
accurate records of resolved within a
 Maintaining accurate all maintenance, pre-defined
records of all movement inventory, and timeframe as per the
in the data Center security measures data center access
 Working with IT team associated with the policy.
and IT Management on company’s voice and
all issue related to the data networks.
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 Data Center and IT
Stock

Work time span:

Up to 3 months
Between 3 months and 3 year
A.1
Stakeholder relationships
Input Relationships: Output Relationships:
- IT Infrastructure Network and System - Line managers of Technology
Supervisor department
- Customer Service support Supervisor - Procurement
- All System Owners - Facility
- IT Infrastructure System Manager - External suppliers
- All IT Managers
- IT Senior Manager
-

A.2
Decision Making
 Decision making is guided by applying knowledge of specific procedure and rules
 Decision making is based largely on experience
 Standards and procedures largely determine the correctness of the decision

A.3
Delegation of Budget signing authorities (if applicable)

B: PERSON RELATED INFORMATION

Minimum job-related educational qualification required
Degree or professional qualification in IT
Minimum years relevant experience required for this position:
At least 3 years’ experience in IT and one year in stock management

B.1
Competencies:
Must live the MTN Values of
 Can Do; Integrity; leadership; Innovation; Relationships
Important competencies required for the position

Professional & Technical competencies

o Stock Management
o Data center Management
o Network management
 Comptia A+ & N+
 MCSA/MCSE
o Excellent Interpersonal and communication skills
o Leadership skills
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  ITIL standardization knowledge

B.2
General working conditions
Shift work
Local travel
International travel

B.3

Sign-off / Approval

Line Manager: OU Executive: Job Evaluation Custodian

Date: Date: Date:

C.
Organisational Context
IT Senior Manager  IT Infrastructure System Manager  IT Infrastructure
Network & System Supervisor  IT Infrastructure Specialist

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