Name: MOHAMMAD ZAIN BIN MOHD ALI

Date Of Birthday: 11 February 1996 (27 years old)

Current Position: Junior Database Consultant / Support Engineer

Years of experience: 2 Year
Phone Number: 017-6824068
Email md.zain.work@gmail.com
Education:

2021 KUPTM Kuala Lumpur

(BCs (hons) in Information Security)

2015 KPTM Kuala Lumpur

(Diploma in Computer Science)
2013 SMK Abdul Jalil, Hulu Langat Selangor
(SPM)
Work Experiences:
August 2022-January2023 Bosker IT Services Sdn Bhd(Contract)
Junior Database Consultant
Work Experience
 Preventive Maintenance Database System.
 Database Corrective Maintenance.
 Database Setup, installation, and configuration
 Run Backup Script Monthly
 Monitor database during migration phase.
 Provide support to client by resolving issues.
 Database Preventive Maintenance
 Database Configuration
 Run Backup on the Database
 Update the database
 Collect error data to troubleshoot
 Provide report on the Maintenance
January 2022 – Bosker IT Services Sdn Bhd(Contract)
July 2022 Support Engineer for TNB-IT (Intelligent Operations Centre)
Work Experience
 Providing Level 1 monitoring and Level 1 remediation on IT
infrastructure Intel based server but not limited to:
- Monitoring on Intel based server CPU, memory, disk
resources via given tools.
- Performing Intel based server activity based on SOP and
approval given by customer
 Providing Level 1 monitoring and Level 1 remediation on
Operating Systems for Windows, Red Hat and HP-UX
 Monitor the remote monitoring and management system alerts
and notifications, and respond accordingly through service
tickets
 Basic troubleshooting support
 When possible, resolve the problem or complete the
request on first contact
 Escalate service requests that require engineer level 2
support
 Communication with customers as required: keeping them
informed of incident progress, notifying them of impending
changes or agreed outages
 Provide daily, weekly, and monthly reporting on system
performance
 Network & Enterprise System Services Team
December 2021 –
January 2022 DCT- Datacryptic Technology Sdn Bhd

Part time on the Networking Project

Work Experience

 Provide services in telecommunication such as: - Data

networking, maintenances, services and support.
 Data networking- Install the Wi-Fi by handling the lan cable for
office wide use.
 Maintenances- Swap out outdate or faulty cable with a new one.
 Services- Handle the TM Wi-Fi router project to upgrade the
firmware. Setup the switch to connect 20 routers at a single
run.
 Support- Provide solution to troubleshoots the client
problem, onsite and from office.

August 2021- November KUPTM Kuala Lumpur

2021(3Months)
Internship in Faculty of Computer and Multimedia

Work Experience

 Develop an intranet – Create an intranet for Faculty of

Computer and Multimedia for 3 months. The platform is used
for working groups and teleconferences encouraging the
communication within an organization.

 Intranet development cycle: -

 Planning – Gather information about how the staff would like
the intranet to looks like.
 Analysis – Discuss the aggregable design of the intranet
interface, what type of language and the context of the
intranet.
 Design – Create the desire look for the intranet.
 Implementation – Registered the staff and connect the database
to the intranet using a private database for fcom only.
 Testing – Making sure everything is working out well and
ready to be tested by the staff.
 Deployment – Integrated the intranet into the fcom and give
the dean access to be admin.
 Maintenance – Maintenance will be done by the dean as to what
he wants to add or delete or fix.

May 2017- September Diversified Gateway Sdn Bhd

2017 (6months)
Internship in IT Division

Work Experience

May 2017-September 2017:

 Customer Service - To provide technical assistance to
users of ICT facilities through ITSM
 ITSM – Use the ITSM to create ticket for engineer before
 they can attend to user. Digital ticket and physical ticket
using a form.
 Communication and Collaboration - Provide and
manage communication and networking facilities such as
Internet access, Intranet, Extranet and e-mail and provide
guidance in the development of websites / portals through
WiFi and Lan Registration at IT Department
 Data Center Management - Manage and coordinate the
operation of the Data Center at ITDC
 ICT Infrastructure - Design, build and maintain the
infrastructure to facilitate the exchange and sharing of
information through bluenet
 Software - Manage and provide legally licensed software on
every computer and server such as SAP, Kenan, Centouch and
etc.
 Consultancy - Provide consultancy services related to the
use of laptop and warranty and software.
 Applications - Design, build and maintenance of
application systems to support the operations and
activities of DGB
 ICT Security - Planning and providing services to protect the
confidentiality and accuracy of information, data integrity and
minimize security incidents in the use of ICT facilities in DGB
through the Network Team, program used is symantec.
 Setting Standards ICT facilities - Formulate policies
and regulations in the development and use of ICT
facilities in DGB and monitor its implementation.

Computer Skills: Hardware:

 Can Fix PC and Laptop
 Data Storage Management
 ITDC Server
 LAN Cabling

Operating Systems:
 Linux
 Windows

Application Software:
 Microsoft Office
 Excel
 Outlook
 VirtualBox
 SAP
 Kenan
 Centouch
 ITSM
 MySSC
 BMC REMEDY IT SERVICE MANAGEMENT
 TNB Network SAN Swch
 TNB Network BCRM Switch
 Dynatrace
 IBM Storage
 Hitachi Platform
 Redhat vMWare
  Splunk
 Manage Engine TNB
 HPE Intelligent Management Center
 MobaXterm
 uBuntu
 SuperPuTTy

System Languages
 DB2
 MySQL
 C++
 C
 C#
 HTML
 PHP
 Phyton
 Javascript

Other Skills:
 Project Management
 Personnel Management
 Data Center Management
 Technical Troubleshooting
 Network Diagnose
 Microsoft Office
 Remote Desktop Connection (Server)
Certification: CCNA PASSED
CCNA SECURITY PASSED