RESUME

Position: IT Infrastructure Specialist Base in HCMC

PERSONAL INFORMATION
Name Mr. Le Bao Ngoc
Marital status Married
Date Of Birth November 01st, 1985
Nationality Vietnamese
Current Location Ho Chi Minh City , Vietnam
Current Organization Rentokil Initial Vietnam
Current Profile IT Infrastructure Specialist
Current Team 01 staff
Reporting To Head Of IT SEA (Malaysian) and Managing Director base in VietNam
Mobile Number 0909185854
- I have strong experience in IT Services to End Users such as Hardware,
Software, Connection, Printer, Application ...
- I have experienced to support about 300 end users
Remarks
- I have experienced in managing team member
- My English is able to work and I have experienced working with
Expats .
HIGHLIGHTS
CAREER HIGHLIGHTS:
- Career path in the next 3-5 years: Keep going to improve IT knowledge and approach new
technologies to enhance IT operation.
- Achievement The Best IT at Novaland Group on 4th Quarter 2017, First Asia country reach
all requirements as Green on IT Remediation Dashboard at Rentokil Initial Vietnam.
SKILLS
- Personality: Honest, Patient, Logic, Careful.
- Other skills:
- Negotiate End Users.
- Be able to research, work under pressure.
- Troubleshooting skill.
- Leadership skill.
Private and Confidential
EDUCATIONAL HISTORY
Time Duration Qualification & Name of Institution
2004 - 2008 Ton Duc Thang University IT
Bachelor
2017 - 2017 InfoChief
IT Helpdesk Profession
2008 - 2008 Microsoft
MCSA
2009 - 2009 Cisco
CCNA

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 WORKING EXPERIENCE
Time Duration Rentokil Initial Viet Nam
11/2019 – Present
IT Infrastructure Specialist
Duties: • Company website: https://www.rentokil.com/vn/
• Company about: Specialize in disinfection, Hygiene, Pest Control
• Products in charge: Provide Pest Control Solution, Scenting Devices,
Disinfection service, Paper roll…
• Report to: Head Of IT (Malaysian)
• Team size: Direct manage: 01 staff (Total team: 8 people including
2staffs in VN & 6 other staffs are in SEA)
• Working location: Tân Bình District, HCMC
Responsibility:
- Provide the best IT Services to End Users such as Hardware, Software,
Connection, Printer, Application ...
- Manage IT budgets (CAPEX, OPEX).
- Manage and Propose the IT SOP - IT Policy.
- Take part in The IT Project for VN Team - Enterprise Application,
Business Application.
- Control and manage IT Infrastructure and ensure the IT Operations.
Keep all devices following the Regional IT Policy.
- Manage and develop Voice IP System to provide new service to
Customer Care Team and Marketing Team.
- Manage all software licenses: Microsoft Office 365, Microsoft
Window 10 Pro, Adobe Cloud, Autodesk.
- Coordinate with Regional IT to roll out IT Security Project, IT
Compliance, IT Remediation.
- Manage IT equipment’s and IT assets and work with
Vendors/Suppliers.
- Manage IT Team and assign the request ticket from system.
- In charge of File Server - Upload / Backup / Grant the permission base
on Google Drive Features.
- Understand the Window Server 2012/2016/2019 - SQL Server - SQL
Query.
- Good knowledges about Window 10, Domain Controller, File Server,
Group Policy, Unifi Controller. Google Application (Google Drive,
Chat, Meet, Calendar..),Gsuite Apps.
- Weekly Meeting with Line Manager and report to Head of IT and
Managing Director in Vietnam.
- Key achievement: First Asia country reach all requirements as Green
on IT Remediation Dashboard.

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 Time Duration DEK Technologies
12/2018 – 11/2019
IT System and Assistant
Duties: • Company website: https://www.dektech.com.au/vietnam/
• Company about: IT Service
• Report to: IT Manager (Vietnamese)
• Team size: Direct manage: 0 people (Total team: 03 people)
• Working location: District 1
Responsibility:
- In charge of deployment Domain Controller project at DEK. Make
details plan to roll out this project:
- Install/configure VMWare VSphere 6.5 on server DELL R540.
- Install and build/configure Active Directory on window server
2019.
- Implement IT Policy: Deny USB, Block using Extension (Firefox.
Chrome. IE. Edge),
- Block access MS Store, Block user log on to another
computer,Allow laptop connect to Wireless was defined.…
- Install and build/configure WSUS Server. DNS Server ,File Server,
Print Server.
- Figure out the solution to upgrade Window 10 older version to
latest version to reduce issue when computer join to domain.
- Figure out the solution to auto install some applications/softwares
to new computer using script (command line).
- Research PDQ Deploy (Free Version) to deploy some
applications/softwares.
- Research and build System Virtual Machine using open source.
Atfer that deploy some VM Server running Open OS.
- Manage licenses Window 10 Pro,Office 2013-2016.
- Create and Manage Account Office 2019.
- Assist end user including Hardware, Software, upgrade Hardware,
PC, LAPTOP, Wifi, Server….
- Using Open Source to manage IT Assets.
- Contact Vendor/Supplier and create PO to buy / repair IT
equiqment.
- Knowledges about Ubuntu,Centos,Debian… - Allow computer
access right VLAN.
- Provide permission to access wireless for Mobile Device.
- Encrypt data on computer and backup key for decrypt purpose.

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 Time Duration Fosup and Tesla school
12/2017 – 12/2018
IT Specialist
Duties: • Team size: Direct manage: 01 people (Total team: 2 people)
• Working location: Tân Bình District
Responsibility:
- - Manage all IT Infrastructure such as Projector, Printer,
Photocopy, PC, Laptop, Wifi, IP Phone, Physical Server.
- - Control the Virtual Machine (VMWare),NAS Synology,Voice IP
System,CCTV.
- - Operate the security devices such as CCTV, Access door,
attendance machine...
- - Implement the Group Policy to enhance the IT Security by
applying the installation restrict, Port Secure on Cisco Router.
- - Deploy the Relay email service.
- - Training IT Staff and End User for their awareness about the IT
Policy, IT Compliance.
- - Compose the IT documents and cascade to entire colleagues.
Time Duration Novaland Group
03/2016 – 12/2017
IT Specialist
Duties: Team size: Direct manage: 04 people (Total team:6 people)
- Support end-user about software and hardware.
- Install printer/photocopy/scanner for Contruction Department.
- Install/troubleshoot issue about design software Autocad, Revit,
Sketchup, SAFE, SAP2000…
- In charge of resolving difficult issues and guide to another IT staff at
other sites.
- Support BOD and Foreigner Manager about IT issues.
- Write user guide about solution/application and send it to end user.
- Support Accountant Department about ACC Software,Excel,Word.
- Monitor CCTV system.
- Install / manage access door system.
- Install / manage attendance machine system.
- Update / manage server store data source installation.
- Manage printer server.
- Reset / Create / Disable sale account.
- Do backup data/email for resign staff.
- Research application/solution to implement at IT Dept/Other Depts.
Projects:
- Join to install/deploy Trend Micro Antivirus.
- Build WDS server to deploy OS for new PC/Laptop.
- Build application to install new application for new PC/Laptop running
window 8.1 Pro and window 10 Pro..
- Build server deploy application through network.
- Join to upgrade Office 365 to end user.
- Build server to active Autodesk Network License.
- Join equitrac project. Printing using card to authenticate.
- Research and implement GPO apply for PC using for sale only.
Archivement: Get best IT Specialist aware at Novaland Group on third
quarter 2017.

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 Time Duration The Body Shop Viet Nam
04/2014 – 02/2016 IT Executive
Duties: - Report to IT Manager at Malaysia and General Manager at Vietnam
- Assist as a first level support in diagnose and resolve hardware,
software& network problems related to company’s ICT infrastructure
and computer & devices at Head Office and branches.
- Manage the computer system maintenance issues.
- Keep the IT Inventory and maintenance Logs up-to-date.
- Maintain appropriate records of software licenses, network and computer
assets inventory of company.
- Maintain/support CCTV, LAN, WAN, 3G device, wifi...
- Maintain/support Point of Sales (POS) hardware in shops include VTA
counting people, Bill Printer, Barcode scanner and support retail
software.....
- Assist any ad-hoc project assign.
- Assist in maintain and administer computer networks and related to
computing environments, including computer hardware, systems
software, applications software, and all configurations. and contact to
vender to buy hardware for company with choosing best price.
- Perform data backups & recovery, and migration to new hardware and
software.
Time Duration KDDI Vienam
06/2013 – 04/2014
System Engineer
Duties: - Install software for IT equipment such as : Application software for PC,
Software for Server.
- Installing driver for hardware such as Printer, USB…
- Config for WAN and security equipment such as Router, Firewall…
Delivery equipment to customer at schedule assigned by Managers.
- Cooperation with sales Team on implement the projects.
- Follow the instruction from Manager to implement the IT service for
customer.
- Follow up project progress and make prompt action to ensure it on
schedule,meet customer demand.
- Solve the trouble occur while the projects are on process (if any) by
cooperating with other colleagues in team.
- Take responsibility of the technical of whole projects even after finish.
- Maintaining and developing the close, good relationship with customer
for long term business opportunities.
-Make troubleshooting for customer if any. Give IT consult to customer if
request.
- Support for customer after sales in case of trouble or warranty.

Making report:
- Making Service Report as Standard of KDDI service.
- Making report of project on process and on schedule. - Making
report of new plan and strategy (if any)

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 Time Duration Maritime Bank – MSB
01/2008 – 06/2013
IT Specialist
Duties: - Monthly report on activities in the area Director.
- Support and report directly to the Director of Support Services area of
Ho Chi Minh in the room management support services.
- Distribution of work for members of southern area on the processing
requirements ITIL standards.
- Plan the work room under the direction of Director.
- Develop support tools installed (software, operating systems ...) remote
units do not have IT.
- Make use of the solution to every IT problem difficult.
- Support for the banking software.
- Managing and Monitoring the operational status DB professional
activities, conduct periodic backup DB.

Project Participated:
- Project work and standardized processing requirements ITIL standards.
- Using the Manage Software Engine. Requirements of users are
considered service requirements, these requirements are set priorities, to
be added to the list of corresponding services. ITIL will help a lot for
work distribution as well as the general public. Since it can be easier to
service users, and rating of employees work in the room.
- Join deployment projects lined machine, configure the service to the
user, respectively.

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