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Waste of Motion
A constant search for product perfection can sometimes lead to a product being over-processed. This often
comes from a misunderstanding of why customers buy your product, and what looks better to the product designer
might look worse to the customer if the necessary market research and customer satisfaction data isn’t present.
Producing Failures
Anyone involved in the manufacturing of physical products knows about the ongoing battle against defects. The
world of Six Sigma is built around the idea that reducing defects is a hugely important route to improving quality. When
operating at scale, small percentage decreases of defective output can result in large financial gains. However, it is not
only industrial and manufacturing sectors which benefit from viewing their business output from the perspective of
defects. In other industries it is possible to identify common defects in output and design a process which highlights the
need for further inspection into these common defects before delivery, or during the task itself.