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Customers served is the number of customers as of the last day of the prior year. For
example, for the calendar year of 2006, the customers served is the number of customers
as of 12/31/2005.
Duration (CAIDI) measures the average time that an affected customer is out of electric
service. It is the customer hours divided by the customers affected.
Major Storm is defined as any storm which causes service interruptions of at least ten
percent of customers in an operating area, or if the interruptions last for 24 hours or more.
Most of the data is presented two ways, with major storms included and
major storms excluded. Major storms tend to distort a utility's performance trend. Tables
and graphs that exclude major storms illustrate interruptions that are more under the
utility's control. It portrays a utility's system facilities under normal conditions, although this
can be misleading because interruptions during "normal" bad weather are included and it
is difficult to analyze from year to year.
The first two tables show frequency and duration indices for the last five
years for each utility and Statewide with and without Con Edison data. Con Edison has by
far the lowest frequency numbers and tends to distort the Statewide data. Much of Con
Edison's distribution system consists of a secondary network. In a secondary network, a
customer is fed from multiple supplies, making the probability of an interruption relatively
rare.
2 July, 2007
COMPARISON OF SERVICE RELIABILITY INDICES
(EXCLUDING MAJOR STORMS)
CONED
FREQUENCY 0.15 0.14 0.11 0.14 0.16 0.14
DURATION 2.75 1.69 1.71 1.99 8.23 3.27
LIPA *
FREQUENCY 1.00 0.89 0.84 0.85 0.75 0.87
DURATION 1.15 1.08 1.04 1.07 1.37 1.14
NMPC
FREQUENCY 0.88 0.87 1.02 0.98 1.01 0.95
DURATION 2.02 2.00 2.04 2.32 2.05 2.09
NYSEG
FREQUENCY 1.15 1.07 1.13 1.12 1.12 1.11
DURATION 1.87 1.77 1.96 1.96 2.01 1.92
O&R
FREQUENCY 1.48 1.18 1.30 1.35 1.23 1.31
DURATION 1.51 1.47 1.61 1.70 1.51 1.56
RG&E
FREQUENCY 0.64 0.74 0.86 0.79 0.79 0.76
DURATION 1.57 1.63 1.84 1.87 1.78 1.74
3 July, 2007
COMPARISON OF SERVICE RELIABILITY INDICES
(INCLUDING MAJOR STORMS)
CONED
FREQUENCY 0.18 0.15 0.11 0.15 0.23 0.17
DURATION 3.57 2.04 1.74 2.32 12.31 4.40
LIPA *
FREQUENCY 1.24 1.09 0.91 1.08 1.18 1.10
DURATION 1.51 1.44 1.12 1.42 1.99 1.50
NMPC
FREQUENCY 1.30 1.29 1.12 1.28 1.48 1.29
DURATION 3.93 3.84 2.15 2.76 7.18 3.97
NYSEG
FREQUENCY 1.76 2.01 1.41 1.77 1.79 1.75
DURATION 3.27 5.39 2.26 3.27 10.32 4.90
O&R
FREQUENCY 2.11 1.58 1.46 1.83 1.81 1.76
DURATION 2.88 1.77 1.77 2.42 2.16 2.20
RG&E
FREQUENCY 1.07 2.65 0.98 0.93 0.98 1.32
DURATION 2.80 19.83 2.04 1.90 2.14 5.74
4 July, 2007
STATEWIDE (WITHOUT CON ED)
Excluding Major Storms
2002 2003 2004 2005 2006 5 YR AVG
5 July, 2007
STATEWIDE (WITHOUT CON ED)
Including Major Storms
2002 2003 2004 2005 2006 5 YR AVG
6 July, 2007
CENTRAL HUDSON
Excluding Major Storms
2002 2003 2004 2005 2006 5 YR AVG
CENTRAL HUDSON
Including Major Storms
2002 2003 2004 2005 2006 5 YR AVG
* For those indices that use Customers Served, Customers Served is the December value from the previous year.
7 July, 2007
CON ED (SYSTEM)
Excluding Major Storms
2002 2003 2004 2005 2006 5 YR AVG
CON ED (SYSTEM)
Including Major Storms
2002 2003 2004 2005 2006 5 YR AVG
* For those indices that use Customers Served, Customers Served is the December value from the previous year.
8 July, 2007
CON ED (NETWORK)
* For those indices that use Customers Served, Customers Served is the December value from the previous year.
9 July, 2007
CON ED (RADIAL)
Excluding Major Storms
2002 2003 2004 2005 2006 5 YR AVG
CON ED (RADIAL)
Including Major Storms
2002 2003 2004 2005 2006 5 YR AVG
* For those indices that use Customers Served, Customers Served is the December value from the previous year.
10 July, 2007
LIPA
Excluding Major Storms
2002 2003 2004 2005 2006 5 YR AVG
LIPA
Including Major Storms
2002 2003 2004 2005 2006 5 YR AVG
11 July, 2007
NMPC
Excluding Major Storms
2002 2003 2004 2005 2006 5 YR AVG
NMPC
Including Major Storms
2002 2003 2004 2005 2006 5 YR AVG
* For those indices that use Customers Served, Customers Served is the December value from the previous year.
12 July, 2007
NYSEG
Excluding Major Storms
2002 2003 2004 2005 2006 5 YR AVG
NYSEG
Including Major Storms
2002 2003 2004 2005 2006 5 YR AVG
* For those indices that use Customers Served, Customers Served is the December value from the previous year.
13 July, 2007
O&R
Excluding Major Storms
2002 2003 2004 2005 2006 5 YR AVG
O&R
Including Major Storms
2002 2003 2004 2005 2006 5 YR AVG
* For those indices that use Customers Served, Customers Served is the December value from the previous year.
14 July, 2007
RG&E
Excluding Major Storms
2002 2003 2004 2005 2006 5 YR AVG
RG&E
Including Major Storms
2002 2003 2004 2005 2006 5 YR AVG
* For those indices that use Customers Served, Customers Served is the December value from the previous year.
15 July, 2007
Central Hudson Gas and Electric
(Excluding Major Storms)
Frequency Duration
2.95
1.70 2.70
1.61 2.75
1.60 2.58
1.50 1.46
2.55
1.38 2.35 2.29
1.40 1.35 2.35
1.26
1.30
2.15
1.20 1.89 1.93
1.10 1.95
1.04
1.00 1.75
0.90 1.55
0.80 2002 2003 2004 2005 2006 5 YR
2002 2003 2004 2005 2006 5 YR AVG
AVG
Customer-Hours Interruptions
16 July, 2007
Consolidated Edison - System
(Excluding Major Storms)
Frequency Duration
Customer-Hours Interruptions
17 July, 2007
Long Island Power Authority
(Excluding Major Storms)
Frequency Duration
1.20 1.60
1.00 1.37
1.40
1.00 0.89 1.15 1.08 1.04
0.84 0.85 0.87 1.20 1.07 1.14
0.80 0.75 1.00
0.80
0.60
0.60
0.40 0.40
0.20 0.20
0.00
0.00
2002 2003 2004 2005 2006 5 YR
2002 2003 2004 2005 2006 5 YR AVG
AVG
Customer-Hours Interruptions
18 July, 2007
Niagara Mohawk Power Corporation
(Excluding Major Storms)
Frequency Duration
1.02 2.40
1.05 1.01 2.32
1.00 0.98 2.30
0.95
0.95 2.20
0.90 0.88 2.09
0.87 2.10 2.04 2.05
2.02 2.00
0.85
2.00
0.80
1.90
0.75
1.80
0.70
2002 2003 2004 2005 2006 5 YR
2002 2003 2004 2005 2006 5 YR AVG
AVG
Customer-Hours Interruptions
15,098
3,800,000 3,598,884 15,500
3,600,000 3,289,340 15,000
3,400,000 3,274,229 3,141,624 14,500
3,200,000 13,710 13,917 13,680 13,665 14,014
2,735,530 14,000
3,000,000 2,810,135 13,500
2,800,000
13,000
2,600,000
2,400,000 12,500
2,200,000 12,000
2,000,000 11,500
1,800,000 11,000
2002 2003 2004 2005 2006 5 YR 2002 2003 2004 2005 2006 5 YR
AVG AVG
19 July, 2007
New York State Electric and Gas
(Excluding Major Storms)
Frequency Duration
953,941
2.30 2.21 2.24 1,000,000 955,009 942,481
2.21 2.13 956,815
2.20 2.15 950,000 952,258
2.10 900,000 894,383
2.00 1.89
850,000
1.90
800,000
1.80
1.70 750,000
1.60 700,000
1.50 650,000
2002 2003 2004 2005 2006 5 YR 2002 2003 2004 2005 2006 5 YR
AVG AVG
Customer-Hours Interruptions
1,913,315
1,950,000 1,866,112 11,000 10,659
1,872,868 1,805,058
1,850,000 1,786,593 10,500 10,190
1,750,000 9,682
10,000 9,685
1,586,402
1,650,000
9,500
1,550,000 8,946
9,000 8,946
1,450,000
1,350,000 8,500
1,250,000 8,000
2002 2003 2004 2005 2006 5 YR 2002 2003 2004 2005 2006 5 YR
AVG AVG
20 July, 2007
Orange and Rockland Utilities
(Excluding Major Storms)
Frequency Duration
1.60 1.80
1.48 1.35 1.31 1.70
1.30 1.70 1.61
1.40 1.23 1.56
1.60 1.51
1.20 1.18 1.51
1.50 1.47
1.00 1.40
1.30
0.80
1.20
0.60 1.10
0.40 1.00
0.20 0.90
0.80
0.00
2002 2003 2004 2005 2006 5 YR
2002 2003 2004 2005 2006 5 YR AVG
AVG
2.24 2.30
2.40 350,000 264,121
2.09 305,044 286,616
2.20 2.04 300,000 274,124 274,933
2.00 250,000 244,762
1.85
1.80 1.73
200,000
1.60
150,000
1.40
1.20 100,000
1.00 50,000
0.80 0
2002 2003 2004 2005 2006 5 YR 2002 2003 2004 2005 2006 5 YR
AVG AVG
Customer-Hours Interruptions
550,000 2,900
487,975 2,573 2,702 2,688
500,000 460,678 2,700 2,598
429,624 2,479 2,546
450,000 440,614
397,977 2,500
400,000
360,874 2,300
350,000
2,100
300,000
250,000 1,900
200,000 1,700
2002 2003 2004 2005 2006 5 YR 2002 2003 2004 2005 2006 5 YR
AVG AVG
21 July, 2007
Rochester Gas and Electric
(Excluding Major Storms)
Frequency Duration
0.50 100,000
2002 2003 2004 2005 2006 5 YR 2002 2003 2004 2005 2006 5 YR
AVG AVG
Customer-Hours Interruptions
574,278 3,207
600,000 3,300
541,725508,899 3,200
550,000
500,000 431,578 482,795 3,100 2,983 3,004
3,000 2,896 2,948
450,000
2,900
400,000 357,496 2,800
350,000 2,700 2,651
300,000 2,600
250,000 2,500
200,000 2,400
2002 2003 2004 2005 2006 5 YR 2002 2003 2004 2005 2006 5 YR
AVG AVG
22 July, 2007