Dear Mr.

Smith, We regret (1)__ we have a problem with the above order,

especially with styles D36 and K69. With dresses style D36 the problem is
that the material appears to be rather different from that of the samples we
received from you. (2)__ the fabric the makers (3) __ to decorate the dress
is of an entirely different quality (4) __ makes the dresses look like rags. At
least this is the reaction we (5) __ from our customers. The dresses of style
K69 do not correspond to the regular sizes, and while some customers are
willing to try on a few dresses until they fnd the right size, most do not
wish to bother I am afraid I (6)__ remind you of our contract, according to
which urgent steps (7) __ to repair the situation. I leave it to you what you
wish to do about the wrong sizes, but I must insist (8)__ thinking of a quick
solution to the problem. (9) We are not interested in a reduction as customers do not
seem to show any interest in these "creations". We await your very early response and (10)__ Yours
sincerely, Aranka Kod Manageress "Starboutique"

(C) having to (D) having

1. (A) saving (B) to say
say said
(D) In
2. (A) Beside (B) Plus (C) Adding
addition
(D) have been
3. (A) are used (B) using (C) have used
used
4. (A) , what (B) which (C) , which (D) that
(A) are (B) had been (C) are (D) have been
5.
receiving receiving received received
6. (A) had to (B) must (C) might (D) could
(A) need be (B) were to be (C) would be (D) should be
7.
taken taken taken taken
(A) on that you (B) you (C) on being (D) that you
8.
should start starting able to start start
(D) In
9. (A) Although (B) However (C) Further
addition to
10
(A) advices (B) instruction (C) advice (D) direction
.

Peter Finding someone via computers?! (11)__

:
Rep: Oh, come on.
Peter Computers are (12)__ for hotel reservations and that sort of
: thing. But when it comes (13)__ personal
relationships, l want something warm- blooded!
Rep: (14)__ could you ever find that someone... that special
someone out there who likes to do the sort of things you do,
go to the sort of places you like going, etc.?
Peter Well, you don't quite (15) __. You know, in a way, I'm a bit
: special, a bit
particular about whom I meet and things I like and places t
like going to...
Rep: So am I, and so are thousands of others. Right now our
company has over 200,000 clients - so there (16) __
someone you would really like... Besides, computer
introductions can be much more personal than you think.
Some of our introductions (17) __spontaneous affairs, some
to pleasant relationships, and others to firm, lasting
friendships - even marriage!
Peter Oh, well, I don't know if i want to go that far! Marriage, 1
: mean!
Rep: (18) __ . The computer is just a marvellous way (19) __.
Best of all, the people selected for you live in your area -
maybe just around the comer. Your introduce (20) __ just a
few streets away from
your ideal partner!

11 (A) You must (B) You must (C) You're (D) You pull
. kid. be kidding. pulling my foot. my leg.
12
(A) rightly (B) all right (C) fitted (D) suited
.
13 (D) an
(A) to choose (B) a choice of (C) to choosing
. option for
14 (A) What on- (C) How on (D)
(B)- Wherever
. earth- earth However
15 (A) get it (B) notice (C) catch (D) see
.
16
(A) need be (B) would be (C) must be (D) shall be
.
17 (A) have (D) have led
(B) got to (C) came to
. driven to to
18 (A) You are (B) It's entirely (C) Your (D) It
. responsible up to you business depends on
19 (A) to (B) to have (C) to get you (D) to make
. introduce introduced you introduced you
(D) could be
20 (A) could have
(B) do live (C) can live living
. lived