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    Dominic Vizcocho
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    Business-customer relationships involve direct interaction between businesses and consumers. This personal interaction can benefit both parties by feeling more personal than other consumer relationships. Many brick-and-mortar businesses are now establishing online presences to compete with growing e-commerce sales and allow consumers to order online but pick up in stores, enjoying both convenience and reduced shipping costs. There are five main online business models that companies use, including direct selling, online intermediaries, advertising-based, community-based, and fee-based.

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    I am new to CRM

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    Business-customer relationships involve direct interaction between businesses and consumers. This personal interaction can benefit both parties by feeling more personal than other consumer relationships. Many brick-and-mortar businesses are now establishing online presences to compete with growing e-commerce sales and allow consumers to order online but pick up in stores, enjoying both convenience and reduced shipping costs. There are five main online business models that companies use, including direct selling, online intermediaries, advertising-based, community-based, and fee-based.

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    13 views1 page

    I Am New To CRM

    Uploaded by

    Dominic Vizcocho
    Business-customer relationships involve direct interaction between businesses and consumers. This personal interaction can benefit both parties by feeling more personal than other consumer relationships. Many brick-and-mortar businesses are now establishing online presences to compete with growing e-commerce sales and allow consumers to order online but pick up in stores, enjoying both convenience and reduced shipping costs. There are five main online business models that companies use, including direct selling, online intermediaries, advertising-based, community-based, and fee-based.

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    © All Rights Reserved
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    Vizcocho, Gerard Dominic A.

    June 9, 2020
    CIT 4302 – 3D

    Business – Customer Relationship

    Business to customer relationship, sometimes referred to as business to consumer


    relationship, is a type of business relationship that stems from the business to consumer process
    of management. It is direct in the sense that as a business, there is interaction with the
    customers. This could be beneficial to both the business and the consumer as it feels more
    personal than other types of consumer relationships.
    In recent years, the growth in business-to-consumer online sales has created significant
    challenges for traditional “brick-and-mortar” businesses and services that are losing in-person
    sales to online competitors.
    As a result, many brick-and-mortar businesses are establishing their own online presence
    to stay competitive. This has created opportunities for consumers, who can now enjoy the
    convenience of online ordering while saving on shipping expenses with certain retailers by
    picking up or returning orders to the online retailer’s brick-and-mortar stores.
    There are generally five online business models:
    1. Direct Sellers
    2. Online Intermediaries
    3. Advertising-Based
    4. Community-Based
    5. Fee-Based

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