ANGELINE E.

DIO
2 B.V ENRIQUEZ APT. 1257 F. CRUZ ST. MALIBAY PASAY CITY
Contact #: 09270226710
Email address: dioangeline1927@gmail.com

Objective: To seek for a suitable company where I could apply the knowledge I have learned from my
degree and develop my personality as a professional while utilizing my skills and full potentials and to
obtain a position that would best fit my qualification and develop further my talents for continuous
career improvement.

EXPERIENCE :

CUSTOMER SERVICE ASSOCIATE ( CSA )

BANK OF THE PHILIPPINE ISLAND
Sales and Service Channels Group
Ayala Avenue Makati City
February 16, 2020 - June 30, 2020

JOB DESCRIPTION :
RESPONSIBLE FOR PERFORMING BRANCH TRANSACTIONS, OPERATIONS FUNCTIONS INCLUDE TH FF:

- Assisting customers with processing transactions such as deposits, withdrawals, or payments,

resolving complaints or account discrepancies and answering questions
- Informing customers about bank products and services
- Maintaining and Balancing cash drawers
- Packaging cash and rolling coins to be stored in drawers or the bank vault
- Handling currency, transactions, and confidential information in a responsible manner
- Following all bank financial and security regulations and procedures
- Cross Selling of products

BANK OF THE PHILIPPINE ISLAND (BPI)

MERCHANT SERVICES STAFF
ROBINSONS BANK
Cards Business Group
ADB Ave. cor. P. Poveda Road, Ortigas Center, 1605, Metro Manila
January 2,2019 – February 14,2020

JOB DESCRIPTION :
RESPONSIBLE FOR PERFORMING MERCHANT SERVICES OPERATIONS, FUNCTIONS INCLUDE THE FF:
 Merchant Payments
- Daily Bank Reconciliation
- Request for Funding
- Processing daily merchant payments via credit to account and cheque payment
- Processing of Refunds
- Processing of Balance Transfer and Convert to Cash Request
- Ensure Accurate and Timely posting of unposted DOS transactions and rejected transactions
- Ensure Accurate and timely processing of inhouse EPP transactions ( Balance Transfer ,
Convert to Cash, and Cash Advance )
- Validation of daily merchant payment advise versus merchant processed transactions
- Sending of Monthly withholding tax certified to acquired merchants
- Checking for negative file listing of sole proprietorship, partnership, and incorporators name
via VISA trace Merchant System and Mastercard Match before Merchant Onboarding
- Ensure the pertinent records are properly maintained and safe keep for verifications and
reference purposes
- Service Fulfillment Unit in resolving all customer issues/ enquiries relating to merchant
settlement transaction
- Answering queries of merchants through emails and phone calls

From JobStreet.com
CUSTOMER SERVICE REPRESENTATIVE
TELETECH
Five E-com Center, Harbor Drive , Mall of Asia Complex, Pasay City, 1300
Pasay City , Philippines
September 6, 2018- December 12,2018

JOB DESCRIPTION :
- Answering the Queries of Customers
- Processing of Customer’s Request
- Navigation of Client’s Request ( Changing of Telecommunications)
- Inbound and Outbound Calls

ACHIEVEMENTS :

 On-The-Job Training Awardee

 Member in Goodstanding - Junior Philippine Institute of Accountants

EDUCATIONAL ATTAINMENT :

Tertiary Education :

2014-2018 St. Louise de Marillac College of Sorsogon

BSBA Major in Financial Management
Talisay, Sorsogon City
Secondary Education :
2010-2014 Sorsogon National High School
Magsaysay Street Sorsogon City
Elementary Education :
2004-2010 Ambrocio J. Labrador Elementary School
San Juan Roro Sorsogon City

SKILLS AND QUALIFICATIONS

 Management Skills
 Well oriented in Microsoft Office applications such as Word, Excel, and Powerpoint
 Good Communication Skills
 Administration Skills
 Proven Leadership Skills
 Flexible and easily adapt to changes
 Dedicated and hardworking individual
 Minimum need of supervision
 Good moral character

ORGANIZATIONS/AFFILIATIONS :
 JUNIOR PHILIPPINE INSTITUTE OF ACCOUNTANT (JPIA)
St. Louise de Marillac College of Sorsogon
Member
2014-2018
 COM-VMY From JobStreet.com
St. Louise de Marillac College of Sorsogon
Member
2014-2018
PERSONAL INFORMATIONS :

Date of Birth : November 19, 1997 Age : 20

Nickname : Anj Height : 5’4”
Civil Status: Single Place of Birth : Sorsogon City
Gender : Female Civil Status : Single

SEMINARS ATTENDED :
 BSBA Seminar Workshop
St. Louise de Marillac College of Sorsogon
Audio Visual Room
October 8, 2016
 Re-Echo Seminar
“Managing Risk and Achieving Sustainability”
St. Louise de Marillac College of Sorsogon
Audio Visual Room
January 25, 2017
 JPIA Technical Session
“SHINE: Service, Honesty, Innovation, and Nation-Building through Education”
St. Louise de Marillac College of Sorsogon
Audio Visual Room
July 26, 2017
 JPIA Technical Session
“Level Up, Build the Future”
St. Louise de Marillac College of Sorsogon
Audio Visual Room
August 10, 2016

REFERENCES :

 Ms. Lourdes B. Diaz

DTI Analyst
Department of Trade and Industry
09303002023

 Ms. Janine Anonuevo

Merchant Services Supervisor
Robinsons Bank
09271270607

 Mr. Patrick Antonio

Business Project Manager
Robinsons Bank
09157233686

From JobStreet.com
From JobStreet.com