Bahria University - Becoming A PMO Leader (20191130) - VF PDF

Becoming a PMO Leader:
Is It In You?
Hussain Bandukwala
Nov 2019
Founder & CEO at
Parwaaz Consulting.
Coach. Advisor. Speaker.
Ex-tech startup co-founder.
Former COO small business

growth company.
CxOs call him “versatile leader

with a focus on getting things
done”.
hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

what we do
We help organizations build & optimize

outcome-focused PMOs
to
• Bridge gap between strategy development &

execution, and
• Realize short- & long-term goals

who we help
Rapidly growing + mid-to-large

organizations across the globe
that are
• Handling complex, strategic initiatives

• Dealing with constantly changing priorities, and / or
• Experiencing sudden growth

how we do it
Actionable PMO 90-Day PMO

Audits Programs
Custom PMO
Right-fit PMO Tool
Leadership
Assessments
Support
Tailored Workshops
experience in numbers
9 across 8
industries countries
over 15 years
managing and setting up initiatives and PMOs valued at
$ millions+
our delighted clients
include some of the largest and fastest growing
organizations across the globe:
Groupon
SalesLoft
Greystar
and here’s what they say
"The results of our engagement with Hussain were a
nearly 180-degree turnaround from where the PMO
operated previously..."
- Judi B. (VP, Global Support), USA
"We doubled the speed of our PMO setup with Hussain

as our PMO Coach... our organization went from no
projects getting completed to a 73% success rate on
strategic initiatives..."
- Nathan R. (PMO Director), USA

can be seen on
Author &
[in]structor of
“Setting up a
PMO”
(~4.5K unique
monthly views)
IDG Influencer (IDG Council

owns CIO.com) Member
Speaker & Writer

What is a
PMO &
who is a PMO Leader?
1. Functional 2. Structural 3. Disciplinary
Standards
Communicate Resources
Governance
Execute Change
Delivery
Tools
Strategy

Journey to the role
of a PMO Leader
Coder • Tester • Consultant •
Business / PMO Analyst •
Coordinator
- conventionally
Project Manager
Program Manager
Portfolio Manager
PMO
Leader

Journey to the role
of a PMO Leader
- non-conventionally
Business-as- Project /
Usual / Strategy
Operations Manager
“I want to
PMO
create a
Leader
PMO”
let’s pause...
spotlight: you!

spotlight: you!
Interested In PMOs Because

• You’re a PMO sponsor
• You’re setting up a PMO for the first time
• You want to become a PMO leader one day
• You’re a project manager in a PMO
• Other

spotlight: you!
Own Project Management

Experience
• Low - I'm new to the game
• Medium - I've been dabbling for a bit
• High - I'm a pro
• N/A - I don't play this game

spotlight: you!
Company Size
• Small (1-150 headcount)
• Medium (151-500 headcount)
• Large (501+ headcount)

spotlight: you!
PMO Leadership Journey

• Conventional
• Non-conventional

So, what does it take to become a <great> PMO
leader?
the
“ ”
pronounced as the “O” framework
framework
- attributes of a PMO Leader

Experience
Mindset Skillset

• Schedule, financial, resource, Project
risk/issue, scope, deliverable
Management
and reporting management
• Strategy, tactics, business Organizational

planning, regulatory, analytical
Skillset
• Marketing, human resources,
procurement, etc. Functional
• Relationship building,
Stakeholder Mgmt, Influence,
Negotiate, Communicate,
Present, Facilitate, Consult, People
Collaborate

• Visionary
Leadership • Growth & Ownership
• Accountable & Trust
• Integrity & Temperament
• Prioritization
Mindset
• Believer (in PMOs)
• Aware & Methodical
• Assertive & Decisive
• Perseverance
• Flexible & Change-oriented
• Results-oriented
• Curious
Attitude • Credible
• Sense of urgency

• Portfolio / program / project manager experience != PMO leader
experience
Experience
“Good judgment comes

from experience, and
experience comes from
bad judgment.”
- Rita Mae Brown
• How many PMOs have you setup?

• Portfolio / program / project manager experience != PMO leader
experience
• Visionary • Schedule, financial,

• Growth & Ownership
Experience resource, risk/issue,
• Accountable & Trust scope, deliverable
• Integrity & Temperament and reporting
• Prioritization management
• Strategy, tactics,
business planning,
regulatory,
Mindset Skillset analytical
• Believer (in PMOs)
• Marketing, human
• Aware & Methodical
resources,
• Assertive & Decisive
procurement, etc.
• Perseverance
• Flexible & Change-oriented • Relationship
• Results-oriented building,
• Curious Stakeholder Mgmt,
• Credible Influence,
• Sense of urgency Negotiate,
Communicate,
• How many PMOs have you setup? Present, Facilitate,
hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com Consult, Collaborate
Why THESE attributes?
Where do they come at play?

Key phases and steps to establish &
evolve a PMO
Phase II: Phase IV:

Phase I: Phase III:
Establish Target Strive for
I Assess II III Prioritize & IV
State & Define Continuous
Maturity Implement
Roadmap Improvement

PMO leader attributes in action
Phase I:
I
Assess Maturity
attributes details
Skillset • PM: schedule, scope, deliverable mgmt
• Organizational: strategy, analytical, business planning
• Functional: depending on nature of PMO to be setup
• People: relationship building, stakeholder mgmt,
consult
Mindset • Leadership: visionary, ownership, trust

• Attitude: PMO believer, aware, methodical, curious,
sense of urgency, credible
Experience • Prior experience can help speed up the “investigating

the current state” process and deliver quick wins –
earning trust and credibility with key stakeholders

Phase II:
II Establish Target State &
Define Roadmap
attributes details
Skillset • PM: reporting mgmt
• Organizational: analytical, business planning
• People: influence, negotiate, communicate, facilitate
Mindset • Leadership: accountable, temperament, prioritization

• Attitude: aware, assertive, decisive, change-/result-
oriented
Experience • Besides understanding the future needs based on the

viewpoint of stakeholders, prior experience can aid a
PMO leader in having her “own sense” in determining
what would truly be in the best interest of the
organization – not just in terms of needs, but in terms of
acceptability
Phase III:
III Prioritize &
Implement
attributes details
Skillset • PM: all skills
• Organizational: tactics
• People: relationship building, communicate, present,
influence
Mindset • Leadership: accountable, ownership, temperament

• Attitude: PMO believer, methodical, flexible, change-
/results-oriented, assertive
Experience • Previous PMO experience can guide a PMO leader

when managing the change and expectations as the
PMO is getting setup, leveraging its champions and
influencing the naysayers
Phase IV:
IV Strive for Continuous
Improvement
attributes details
Skillset • PM: scope, schedule, reporting mgmt
• Organizational: strategy, business planning
• People: negotiate, consult, facilitate, present,
communicate, collaborate
Mindset • Leadership: visionary, ownership, growth

• Attitude: PMO believer, credible, curious, decisive
Experience • Past experience can position the PMO leader to

advise on next steps for the PMO evolution within the
organization, and do so efficiently by developing a
strong business case and getting the key stakeholders
on-board
how do you
acquire
these attributes?
Do you really want this  to be your strategy?

Taking control in your own hands
 Consider previous experiences
 Ideate future aspirations
 Introspect and identify gaps
 Prioritize gaps to cover
o Cover gaps by seeking

+ Roles that facilitate on-the-job
learning
+ Mentors who can guide along the
way and hold you accountable
+ Coaches who can challenge and
develop you
+ Classes that can train you
+ Books, blogs, other publications
that can educate you
+ Effort to consciously practice
You will receive a copy of this Attributes Introspection Guide after the session
Some suggestions…
& TONS of blogs & online collaboration

Some suggestions…
Check out
“Setting up
a PMO”

Some suggestions…

The action
is YOURS to take

Thank you! Questions?
Presentations & appearances include:
CONTACT HUSSAIN AT hussain@parwaazcc.com / +1.647.571.5303

OR VISIT www.parwaazcc.com
37
© 2019 Parwaaz Consulting Corporation
Appendix
Components of a PMO
1. Functional 2. Structural 3. Disciplinary
Standards
Communicate Resources
Governance
Execute Change
Delivery
Tools
Strategy
These components are different facets of the PMO;

they are inter-dependent and the effectiveness of the
PMO relies on them

Components of a PMO – Functional
The first component of a PMO is its
function, role or scope within the
organization
1.
o The PMO could be a standards setting Standards
entity, a governance controlling body,
a delivery management unit, and a
strategic partner to other entities 2. Governance
within the organization
3. Delivery
o This progressive order is necessary;
governance cannot exist without 4. Strategy Business Strategy
standards, and efficient delivery
Portfolio Management
cannot be implemented without
diligent oversight Program Management
o The strategic component of the PMO

Project Management
entails the management of a
collection of projects (program or
portfolio), driven and prioritized by the
Work / Project Intake
organization’s overarching business Gating & Prioritization
strategy
Components of a PMO – Structural
The second component of a PMO is its structure or foundation – the
quality of this foundation forms the basis of a formidable PMO
o The people of the PMO are its leadership o The processes that govern the PMO are
and its own personnel (portfolio / based on the disciplines it engages (e.g.
program / project managers, project scope and risk management)
coordinators and in some cases, business o These processes should be practical,
analysts)
adaptable, and be based on buy-in from
o They need to be strategic thinkers, relevant business areas of the
nimble, driven, objective, well-versed in organization
project management methodologies
and tools, comfortable in chaos, and
confident in executive presence
Tools
o The PMO must tailor its tools based on the availability of technology and the knowledge of its users
o These tools should a) incorporate the disciplines that the PMO is working with, b) capture the
required information accurately and keep it current easily, and c) provide reporting mechanisms
for effective executive decision-making
o The tools can range from Microsoft Office templates to stand-alone task-management software to
state-of-the-art Project Portfolio Management (PPM) applications – process optimization should be
the primary focus, automation can follow

Components of a PMO – Disciplinary
The third component of a PMO is the extensiveness of the project
management related disciplines it covers
Stakeholder Management Personnel / Staff Management
Asset (Hardware / Software)

Reporting & Metrics
Management
Vendor / Contract Management
360○ communication to relevant Resources are the drivers and the

Communication Resource
partners is the crux of strong project enablers for project execution
Management Management
management
On-time and on-budget are the Tackling issues, staying on track, and
primary indicators for measuring Execution Change
preparing stakeholders for change
Management Management
project success are all part of project realization
Financial Management Risks / Issues Management
Deliverables Management Scope Management
Critical Path Management Training / Knowledge Management

People / Relationship Skills:
Stakeho-
Influence Negotiate
lder
Communi
Present Facilitate Consult
-cate

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Becoming a PMO Leader:

Coach. Advisor. Speaker.

Ex-tech startup co-founder.

Former COO small business

CxOs call him “versatile leader

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

We help organizations build & optimize

• Bridge gap between strategy development &

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

Rapidly growing + mid-to-large

• Handling complex, strategic initiatives

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

Actionable PMO 90-Day PMO

"We doubled the speed of our PMO setup with Hussain

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

IDG Influencer (IDG Council

Speaker & Writer

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

Interested In PMOs Because

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

Own Project Management

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

PMO Leadership Journey

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

- attributes of a PMO Leader

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

• Strategy, tactics, business Organizational

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

“Good judgment comes

- Rita Mae Brown

• How many PMOs have you setup?

• Visionary • Schedule, financial,

Where do they come at play?

Phase II: Phase IV:

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

Mindset • Leadership: visionary, ownership, trust

Experience • Prior experience can help speed up the “investigating

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

Mindset • Leadership: accountable, temperament, prioritization

Experience • Besides understanding the future needs based on the

Mindset • Leadership: accountable, ownership, temperament

Experience • Previous PMO experience can guide a PMO leader

Mindset • Leadership: visionary, ownership, growth

Experience • Past experience can position the PMO leader to

Do you really want this  to be your strategy?

o Cover gaps by seeking

& TONS of blogs & online collaboration

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

Presentations & appearances include:

CONTACT HUSSAIN AT hussain@parwaazcc.com / +1.647.571.5303

These components are different facets of the PMO;

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

o The strategic component of the PMO

hussain@parwaazcc.com | © 2019 Parwaaz Consulting | www.parwaazcc.com

Stakeholder Management Personnel / Staff Management

Asset (Hardware / Software)