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Government E-tendering System
IMPORTANT NOTICE TO BIDDERS ON e-Tendering
Government of West Bengal mas successfully rolled out tme e-bid submission Tendering System
tmrougm its web site mttp://etender.wb.nic.in Tenders of various Departments mave been uploaded, tmeir bids
submitted and tme same mave been opened on line. Bids for various tenders publismed in tme web site of
Government Departments can be submitted online by enrolling witm tme above mentioned web site. Tme web site
currently mas a provision to accept bids submitted manually. However even for manually submitted bids, online
enrollment of tme bidder is necessary.
Tme bidders can enroll tmemselves on tme website mttp://etender.wb.nic.in using tme option “Click
mere to Enroll”. Tmis enrollment is free at tmis point of time. Possession of a Valid Class II Digital Signature
Certificate (DSC) in tme form of smart card/e-token in tme Company's name is a prerequisite for registration and
participating in tme bid submission activities tmrougm tmis web site. Digital Signature Certificates can be obtained
from tme autmorized certifying agencies, details of wmicm are available in tme web site mttp://etender.wb.nic.in
under tme link “Information about DSC”.
Tme web site also mas user manuals witm detailed guidelines on enrollment and participation in tme
online bidding process. Tme user manuals can be downloaded for ready reference. Queries pertaining to tme e-
Tendering system may be addressed to tme E-tender Cell by sending an E-Mail to etender@wb.nic.in Vendors can
also attend tme training/familiarization programme on tme e-tendering system conducted periodically by tme
Government of West Bengal in association witm NIC.
Advantages of E-Tendering System

Tme bidders will be able to see tme status of tme tenders for wmicm tmey mave submitted quotes in
different stages and would also be informed of tme status by E-Mail. For tme bidders wmo mave registered
tmemselves on tme website tmrougm tme “Stay Updated” option, information of all tme tenders for wmicm tmey are
interested to participate will be sent by E-Mail.
Please note that all the departments of Government of West Bengal are gradually switching over
to e-Tendering system in a phased manner. All the tenders in future will be issued only through the e-Tendering
system and only registered vendors will be allowed to participate in the tendering process.
In view of tme stated advantages, vendors are mereby requested to register in tme e-Tender web site
witm tmeir DSC and a copy of tme enrollment details may be sent by E-Mail to tme mail address etender@wb.nic.in
witmout fail.
Administrator,
eTendering System
Government eProcurement
System of
National Informatics Centre
(GePNIC Version1.09.02)
Powerpoint Templates
Page 1
Bidders Manual Kit
for
Enrollment
Page 2
Merits of GePNIC System
• Free portal Registration to the Bidders.

• Offers equal opportunity to all to submit their
offers.
• Encourages maximum participation, competition
and hence better terms.
• Is free from favoritism and eliminates /reduces the
scope for Tender Inviting Authorities (TIA) to
indulge in unfair practices and also
• Brings in transparency in the whole tendering
process of the Government.
Page 3
Pre-Requisites for System using
eProcurement sites
• A computer system with at least 1 GB RAM and

Internet Connectivity.
• Internet Explorer 7.0 or Mozilla Firefox 3.0 or
above.
• Internet Connectivity with at least 256 Kbps
connectivity.
• Java Run Time Engine (JRE - 1.6.0) or higher.
Page 4
Bidder Enrollment
Page 5
• Click Online Bidder Enrollment link to perform
registration.
Click here for

enrollment
Page 6
Enroll
A page for enrollment will be displayed.
• Enter a valid email address for login ID. The login ID

cannot be modified once registered.
• Provide a password which must be minimum 8
characters and maximum 32 characters and must be
a combination of alphabets and non-alphabetic
characters.
• Confirm the password by re-entering and then click
Next.
Page 7
• Enter the details as per the fields and click Next.
Password
Enter a Policy
valid
login ID
Enter a
password
Retype the
password
Click
Next
Page 8
Personal Details
• Provide the details as per the fields asked.

• The fields marked with red asterisk are
mandatory.
• Please read the question given at the bottom of
the page once after filling up the details and
answer it.
• Click submit to save the ent
Page 9
• Enter the company details and contact details.
Provide
the
details
Page 10
• Click submit once you have finished entering the details.
Click
submit
Page 11
Verification and Confirmation
• Click Submit for confirmation.
Verify the details
Click Submit
for
confirmation
Page 12
End of Bidder Enrollment
Page 13
DSC Registration
Page 14
• Enter the login ID and password.
• Click Login
Enter login ID
& password
Click login
Page 15
Pre-Requisites for DSC
Registration
• Bidders need to posses a valid DSC for
participating in eTendering.
• Bidders need to register DSC 24 hrs prior to Bid
submission.
• It can be procured from any of the Certifying
Authority registered under CCA India.eg Sify,
nCode, MTNL, eMudra etc
• Respective DSC Drivers needs to be installed.
• DSC needs to be physical inserted into the
system.
• DSC should appear in the Browser.
Page 16
• Click Signing Certificate to sign the certificate.
Click here
Page 17
• Select appropriate name and click Ok.
Select
appropriate
name
Click Ok
Page 18
• Click OK once DSC is enrolled successfully
Click Ok
Page 19
• Click Next for displayed the left side menu
Enrolled
Successfully
Click Next
Page 20
• The menu gets displayed only after DSC enrollment.
The menu
Page 21
End of DSC Registration
Page 22
Bidder’s Profile
Page 23
After DSC enrollment, the menu for bid
submission gets displayed
• Search Active Tenders-Click here to search the

tenders.
• Archived Clarification -Click Archived

Clarification to see previous clarification
• My Tenders- To move tenders in which bidder

intends to participate.
• My Archive- Lists the tenders which are moved from

my tenders (after bid submission).
Page 24
• Bid Opening (Live) -Click Bid Opening (Live) to
get the current status of the Bid opening
• Clarification- Enables to seek clarification

related to tenders from the tender inviting
officials.(Seek Clarification would be available only
if it has been configured in the Tender by TIA)
• My Bids- Lists all bids submitted, allows

resubmission and withdrawal.
• Tender Status- Stages in which various tenders

which are under processing can be seen.
Page 25
My Accounts
Click
Account
Page 26
Under My Accounts of the Bidder’s Profile, a
bidder can do the following
Click here to view profile
Click here to edit profile
Click here to change the password
Click here to view DSC information

Page 27
Click here to view the Mail / Sms
selection
Click here to upload other important

documents. Frequently asked
documents can be uploaded and kept
ready to be attached with the bid while
submitting a bid.
A bidder can specify product category.

Mails will be generated and sent if a
tender is published under the selected
product category.
Page 28
View Profile
Click here to
View Profile
Page 29
• You can view your profile.
• Click Back to go to MyAccounts.
Bidder’s Profile
Details
Page 30
Edit Profile
Click here to
Edit Profile
Page 31
• You can edit your profile details if required.
Personal details page1
1.Edit details
Page 32
• Click Submit to save the changes.
Personal details
page 2
2.Click
Submit
Page 33
Change Password
Click here to
Change
Password
Page 34
• Enter the old password and new password. Retype the new one
for confirmation.
• Click Submit to save the changes.
Password
Policy
Click
Submit
Page 35
• Password has been changed successfully.
Page 36
• Enter the login ID and new password.
• Click Login.
Enter login ID &

new password
Click login
Page 37
• Physically insert the DSC and click Login.
Click here
to Login
Page 38
• Enter the DSC Password and Click Ok.
Enter token Password
Click
Ok
Page 39
• Click My Accounts to go to your account page.
Click My
Accounts
Page 40
Digital Signature Certificate
Click here to
View the DSC
Details
Page 41
• Click View icon to view the certificate information.
Click here to see the

Certificate
Information
Page 42
Certificate
Information
Page 43
Mail / SMS Selection
Click here to see

the Mail / SMS
selection
Page 44
• Here view the Mail / SMS Notification selection List
Page 45
My Documents
Click here to upload

any important
documents in advance
Page 46
• Click the folder icon to upload the required documents
in advance.
Click here to
upload the
document
Page 47
• Browse the system to upload the documents
Click here to
upload the
document
Page 48
• Select the document and Click Open.
1.Select the
document
2.Click
Open
Page 49
• Digitally sign the document using DSC.
Click here to
sign the
document
Page 50
• Enter DSC Password and click OK
Enter DSC
Password
Click Ok
Page 51
• Click OK the file signed successfully
Click OK
Page 52
• Click Save to upload the document in My Documents.
Click Save
Page 53
• You can view the uploaded document and do edit if required.
Click here to View

the document and
Document
signing property
has been
uploaded
Click here to
Edit the
document
Page 54
Alert on Product category
Click here to get

mail alerts for your
Favorite Tenders
Page 55
• Select the product categories to get mails if tenders are published
against the selected ones and click Submit
Product
Category List
1.Select
Product
Category
2.Click here
to Save
Page 56
• Click View My Product Categories to view the categories
selected.
Click here to view
saved category
Page 57
• Selected Product Category is listed.
Selected Category
List
Page 58
Thank You
Page 59
System of
Page 1
Bidders Training Kit
My Documents
Page 2
My Documents
• This document assists you on how to have Other
Important Documents stored.
• Go to My Accounts after successfully logging in.
• Select My Documents icon,
• You will be provided with 10 MB of Space.
• Upload the Other Important Documents and have
them stored in the space given.
• The documents stored will be taken as available
while placing bid.
Page 3
• Enter Login id and password and click Login button
1. Enter Login id
and password
2. Click Login
The Bidder logs in using his User

ID/Password and DSC
Page 4
• Physically Insert the DSC token into the system and
Click LOGIN
Click Login
Button
Page 5
• Enter DSC Password and Click Ok when prompted
Authenticating
Page 6
• Dashboard
Dashboard
Page 7
• Click My Accounts to go to your account page
Click My
Accounts
Page 8
• My Accounts
My Accounts
Page 9
• Click My Space icon to upload important documents in
advance
Click here to upload

and store the
important documents
in advance
Page 10
• My documents list get displayed
My Documents List
Page 11
• Click on the upload icon of the required category to
upload document in it
Click here to
upload the
document
Page 12
• Click on the upload icon to upload document in the
specified category
Click here to
upload the
document
Page 13
• Select the document and Click Open
1.Select the
document
2.Click
Open
Page 14
• Digitally sign the document using DSC
Click here to
sign the
document
Page 15
• Click Ok once the file is signed successfully
Click Ok
Page 16
• Click Save to upload the document in My Space
Click Save
Page 17
• You can view the uploaded document and do edit if required.
Click here to View

Document the document and
has been signing property
uploaded
Page 18
End of
My Documents
Page 19
System of
Page 1
Bid Submission
Page 2
Bidder
Login
Page 3
Click here to
DSC Login
Page 4
1. Enter DSC
Token password
2. Click OK
Page 5
Click here to
Search the
Active Tenders
Page 6
1. Enter the
Tender ID or
Keyword
2. Click Submit
Page 7
Click here
to view
tender
details
1. Click the Tick mark

to make as favorite
2. Click Save
Page 8
Click My
Tenders
Page 9
Click here to view Tender
details and Start the Bid
Submission
List of tenders
moved from
Search Active
Tenders
Page
10
Page 10
Tender Details Page 1
Page 11
Click here to view

Other Important
Documents Details
Page 12
Click Proceed for

Bid Submission
Page 13
Read the Terms of Conditions
1. Select I
Agree
2. Click Next
Page 14
Here you can change your
information if need
Click Next
Page 15
Enter the Tender Fee details
Click Save
Page 16
Click here to Edit Tender
fee details if required
Tender Fee
details Saved
Click Next
Page 17
1. Click No if not
exempted from
EMD payment
2. Click Next
Page 18
Enter the EMD Fee details
Edit EMD
exemption
Edit Fee details
details
Click Save
Page 19
Click here to Edit EMD
details if required
EMD details
Saved
Click Next
Page 20
Edit the Fee and EMD
details if required
Click
Submit OID
Page 21
If Required other important
documents are not available,
refer “My documents”
document to know how to
Required Other store other important
important documents
Documents List
List of Other important

Documents uploaded by
the bidder in Advance
Page 22
Click
Submit OID
Page 23
Click Encrypt &
Upload
Page 24
Click here to
Upload
Page 25
Browse and
select files
Page 26
Click Sign &
Upload
Page 27
1. Enter the
DSC Password
2. Click ok
Page 28
Click ok
Page 29
Click here to view
uploaded file details
Tick mark
indicates cover
documents have
been submitted
Successfully
Click here
to Upload
Page 30
Browse and
select file
Page 31
1. Click the file
2. Click Open
Page 32
Click Sign &
Upload
Page 33
1. Enter the
DSC Password
2. Click ok
Page 34
Click ok
Page 35
Click Freeze Bid
Submission for
Powerpoint acknowledgement
Templates
Page 36
Bid submission
acknowledgement Page 1
Click print to take

print out of
acknowledgement
Page 37
Bid submission
1. Tender
Fee details
2. EMD Fee
details
Page 38
3. Uploaded
Documents
Bid submission
4.Other important
documents
submitted details
Page 39
End of Bid Submission
Page 40
Government eProcurement System of
(GePNIC)
Instructions to bidders for uploading the BOQ

UPLOADING A ITEM WISE (TAXES) TEMPLATE
Click here to
download the
BOQ from tender
site
Click here to save
the BOQ into the
local system
Select the folder and
Click here to save the
BOQ to the local
system
Now the BOQ item wise has been
downloaded by the bidder and saved in to
your local system
Click here to enable the
macros before enter the
rate for the items
1. Select the 2nd option
2.click ok
1.Macros have been enabled
Enter the name of the
bidder here
1. Enter the rate and
taxes as appropriate
against each item
2. Check the total

2. File name should not
be changed
Now the BOQ is ready to

upload
1.Sheet name should

not be changed
END OF ITEM-WISE BOQ UPLOADING
Do’s and Dont’s for Bidders
S. Scenario Do’s Don’ts

No.
1. When bidder  It is suggested that all the  Bidder should not enter
makes payment bidders making payment via erroneous details while filling
through RTGS/NEFT are required to the NEFT/RTGS form at their
NEFT/RTGS make the payment at least one bank. There are chances that
day in advance to the last day the amount will get
of Bid Submission as certain transferred to a wrong
amount of time is required for account and the bidder will
settlement, after the payment not get a success response
is made, and to avoid any for the transaction even if the
technical issues in the last amount has been debited
minute. from his account. The bidder
should therefore take
 It is the bidder’s responsibility extreme care while filling the
to ensure that RTGS/NEFT details before making the
payments are made to the payment.
exact details as mentioned in
the challan. The bidder will not  Bidder is not supposed to
be able to get a successful use challan generated in one
response, if the following fields tender for payment against
are not entered or wrongly another tender since details
entered: in the challan are unique to
the tender and bidder
1) Beneficiary Name: combination.
2) Account no:
3) IFSC Code:  Bidder must not make
4) Amount: multiple or split payments
5) Bank: against a particular
6) Branch: challan.Any split payment or
lower amount paid against
 The bidder may note that the the EMD amount displayed in
Account number field in the the challan will be refunded
challan will be alpha numeric back to the bidder.
with the first four characters in
alphabets and balance being  Bidder would not be entitled
numeric. For example, to claim that he is deprived of
WBDP104. The bidder has to participating in the tender
take due care to ensure that the because his funds are
alphabetic and numeric part of blocked with the division on
the account number is filled account of incorrect payment
exactly as given in the challan. made by the bidder.
 Bidder has to make only single  The bidders are advised not
payment against a challan as to wait till the last minute or
per the amount mentioned in last day of bid submission to
the challan. In case of pending initiate the EMD payment.
response for the transactions The bidder may end up not
even after 3 hours of making being able to submit the bid
the payment during normal in case of some technical
working hours, the bidder may issue or delay in settlement,
check with the bank’s help desk etc, if the payment is made
on status of the transaction. on the final day fixed by the
Department for tender
 In case of any query on status submission
of the transaction, the bidder
will have to quote the Account
number as given in the challan
along with the Unique
Reference Number (URN) as
generated by the bidder’s bank
after initiating the RTGS/NEFT
transaction to the Helpdesk.
The bidder may also note the
exact time at which the bidder
had initiated the transaction
and quote the same to the Bank
Helpdesk official.
 The bidders are advised to
make the payment of exact
amount as given in the challan.
In case the bidder makes a
payment lower than the
amount mentioned in the
challan, the bidder will not
receive a success response for
the payment made. If the
bidder makes a payment
higher than the amount
mentioned in the challan, the
bidder will get a success
response if all the other
parameters are correct. But,
the bidder will have to wait till
tender opening to get refund of
the excess amount paid.
 The bidder will have to

generate a new challan
whenever the bidder is
attempting to make payment
for a new tender.
2. When bidder  In case status of the transaction  The bidder is advised to wait
makes payment is pending after the bidder has a while after completing the
through Payment executed the transaction and transaction in case of a delay
gateway/Internet his account has been debited in success response. The
banking through internet banking, the bidder should not click on
amount will get refunded back refresh button after doing the
to the bidder within transaction in case of delay in
approximately 3 working days. response.
 If the bidder has not received

success status after completing
the transaction due to any
technical issues, the bidder
may wait a while and re-attempt
another transaction through
Internet banking or RTGS-
NEFT. It may be noted that as
soon as the bidder attempts a
new transaction, the existing
transaction will become invalid.
3. If the bidder  The bidder may change the  The bidder should not change
wants to change mode of payment from Internet payment mode without
the mode of banking to RTGS/NEFT or vice waiting for sufficient time after
transaction from versa, if the bidder is not able making an NEFT transaction
Internet banking to get a success response for since the settlement happens
to NEFT/RTGS or the transaction done. as per various settlement
vice versa cycles during the day.
 As the bidder has the liberty to
change the mode of payment  In case the bidder has made
at any time before freezing the the payment late during the
bid, all the payments made day, it is advisable for the
against the tender will be valid. bidder to wait till next day
Once the E-Procurement morning when the NEFT
system gets a SUCCESS settlement happens to check
response against any one of the status of the transaction
the payments made, the bidder and accordingly take the next
can freeze his bid and step.
thereafter rest of the payments
made against the same tender
will be refunded into the
bidders account in due course.
4. For EMD Refunds  The refund of EMDs will be paid  The bidder need not claim or
to the bidders to the account do anything to get the EMD
from which the EMD amount refunded back. The
transaction got initiated by the amount will get refunded
bidder. Accordingly, for back into the bidder’s account
internet banking transactions, on an automatic mode as
the EMD will be refunded back soon as the Department
to the internet banking account opens the tender and
from which the bidder initiated instructs the bank to initiate
the transaction. If the bidder the refund.
has made EMD payment
through RTGS/NEFT mode, the
refund will go back to the
account from which the
RTGS/NEFT transaction got
initiated.
 The EMD refunds to the

bidders, who made the
payment through Internet
banking will reach the bidder’s
account in approximately 3
working days and will depend
upon how fast the bidder’s
bank credits the amount back to
the bidder’s account
 In the case of EMD refund for

payments made through
RTGS/NEFT mode, the amount
will get refunded back on the
same day on which the EMD
refund gets initiated by ICICI
Bank.
 In case of any delay in EMD

refunds getting credited to the
bidder’s account, the bidder
may contact ICICI Bank’s
helpdesk and give necessary
details as required for by the
bank.
5. Helpdesk  For any queries or issues on

EMD payments made through
Internet banking or Payment
gateway,
 For any queries or issues on
EMD payments made through
RTGS/NEFT mode,
 For any queries on EMD

refunds,
Help Desk Nos: 03340267513/

03340267512
Please note: Bidder may please note that the average time taken for settlement of NEFT
transaction is 2-3 hours. Bidders are advised to make the payment at least one day in advance
to the last day.
Bid Submission Process
(Online EMD Payment)
Bidder 1 Login
(Online
NetBanking)
Bidder Login Here with

Login ID & Password
Click to
login
with Dsc
Enter
Your
Token PIN
& click
OK
Bidder Search their
tender from Here
Type the tender id
and then click on
submit button
Click on
check box &
click save
Click on my tendee to
peoceed to bid submission
View to
submit tendee
Scro
l l Do
wn
Then Click on
First
Peoceed foe bid
Do submission
the wnload
t
doc ender
ume
nts
Click on I
Ageee & then
click Next
Edit youe
contact details
and then click
on Next
Click on
exempted oe
not
Click on Submit
Othee Impoetant
documents
Select the OID which aee
eequieed foe the tendee
and then click on submit
OID
Click on Enceypt &
upload
Click on
technical foldee
to submit the
technical
documents
Click on the icon & select
the technical document &
then click on “Sign &
Upload”
Give the DSC
Pin no. & click
OK
Technical documents has
been uploaded
successfully, click OK
Click heee to
upload the
financial
document(BOQ)
Click on the icon & select
the document(BoQ) & then
click on “Sign & Upload”
Give the DSC
Pin no. & click
OK
Financial (BOQ) has
been uploaded
successfully, click OK
Click on Save, to
peoceed foe
payment.
Click on Submit,
to peoceed
Select the option ICICI Bank (foe
online NetBanking) & then click
on Submit
Click on Submit,
to peoceed
fuethee
Click on feeeze bid submission,
to complete the bidding Peocess
Yo
ur
do Bid
n
ac pri e, t has
k n nt a b
ow ou ke t een
led t of he
ge t h
me e
nt
sli
p
Bidder 2 Login
(NEFT/RTGS)
Bidder Login Here with

Login ID & Password
Click to
login
with Dsc
Enter
Your
Token PIN
& click
OK
Bidder Search their
tender from Here
Type the tender id
and then click on
submit button
Click on
check box &
click save
Click on my tendee to
peoceed to bid submission
View to
submit tendee
Scro
l l Do
wn
Then Click on
First
Peoceed foe bid
Do submission
the wnload
t
doc ender
ume
nts
Click on I
Ageee & then
click Next
Edit youe
contact details
and then click
on Next
Click on
exempted oe
not
Click on Submit Othee
Impoetant documents
Select the OID which aee
eequieed foe the tendee and
then click on submit OID
Click on Enceypt &
upload
Click on
technical foldee
to submit the
technical
documents
Click on icon &
select the
documents.
Click on Sign & Upload
Click heee to
upload the
financial
document(BOQ)
Click on icon &
select the
documents
Financial (BOQ) has
been uploaded
successfully
Click on Save, to
peoceed
Click on Submit,
to peoceed
fuethee
Select the option NEFT
& then click on Submit
NEFT Challan copy
Status Pending
NEFT Challan copy

Status Changed, to Success.
& fill the details of Transaction
Details
Click on Save
Click on feeeze bid submission,
to complete the bidding Peocess
Yo
ur
do Bid
n
ac pri e, t has
kn n t a b
ow ou ke t een
led t of he
ge th
me e
nt
sl i
p
Thank You
Problem - 1 Failure! DSC enrollment error occurred in system.
Reason 1. System does not recognize the DSC card or etoken.
2. The DSC driver software does not copy the certificate to the system keystore.
3. If the data is not transferred fully.
Resolution 1. Remove the DSC card or etoken and plug in then try again.
2. Open the DSC driver software tool and manually copy the certificate to the system. (by
clicking Copy to system option)
Problem - 2 Failure! Certificate trusted chain validation failed.

Reason 1. Server is not updated with the particular CA certificate.
Resolution 1. Update the CA certificate to the server repository (JKS in the java base dir).
Problem - 3 Verification code(CAPTCHA) is not visible

Reason 1. Verification code (CAPTCHA) is an .png image file. That are streamed from the server.
The lower version browser (IE < 7.0) does not support .png image.
2. Windows OS is not updated with latest service pack.
Resolution 1. Upgrade the browser version to latest version (IE 7.0) or above
2. Update windows latest service pack.
3. Else use mozilla firefox.
Problem - 4 File signing failed, contact administrator. (During the signing of file)
Reason 1. Server file system space is filled up.
2. Write permission of the specific folder is not set.
3. Invalid certificate is used for signing.
Resolution(s) 1. Increase the file system space in the server.
2. The server administrator will have to set the write permission for the application user
(nicgep) for the specific folder.
Problem - 5 File Signing Failed due to space (or) special characters.
Reason 1. If chosen file has special characters like (& # @ ).
Resolution 1. Remove the special characters from the file name and start uploading it.
Problem - 6 Some other user is logged in, Try after some time
Reason 1. System does not allow 2 users to login at a time with same user name and password.
2. If the user closes the browser abruptly or system shuts down, the session remains in the
server. It will be deactivated only after certain time.
Resolution 1. Try after 20 mins (default time for session).
Problem - 7 Applet is not started or initialized

Reason 1. Client workstation does not contain JRE (Java Runtime environment).
2. The installed JRE is old version, which does not support the application implementation.
Resolution 1. Download latest JRE updates from the sun java website/from the download option of
the tender site and install in the client workstation.
Problem - 8 Your browser does not support javascript

Reason 1. The client workstation browser is disabled with javascript option.
Resolution 1. Enable the javascript option in IE.
2. Goto Internet Options -> security -> Custom level -> Enable scripting
Problem - 9 Page Authorization Error

Reason 1. The logged in user does not have the access rights to view the page. So system throws
page authorization error.
2. If any permission is not set in the configuration file.
Resolution 1. The system admin has to configure the rights to a particular group of mail.
Problem - 10 Bid submission process failed! Try again
Reason The bid submission process failed could be any one of the following,
1. Insufficient Internet bandwidth or high Internet traffic
2. Bid verification failed.
3. Bid content transfer terminated due to Internet failure.
4. Bid submission date & time could be elapsed.
5. Uncaught exceptions can terminate the process. For eg: Out of memory error,
heap space out of memory.
Suggestions 1. The user can reattempt on bidding with all the necessary resources available in
the case of 1 & 3.
2. Whereas for case 5, he can take the Java console log’s snapshot and send to the
administrator to verify the root cause of the problem.
Problem – 11 Virus scanning Failed! File signing aborted

Reason This message will be appeared when the scanning system finds any virus in the uploading
document.
1. If the uploading document size is more than 12 MB. Then the system shows
“The document size exceeds the limit”.
2. The other factors that could trigger this message are, if the file system space is full and
the scanning system is unable to move the uploading document in the server.
3. If filename contains special characters or space.
Suggestions The system admin has to monitor the file system space and tomcat service regularly. If the
file system space is full then they have to reclaim it back. Similarly if the tomcat service is
stopped or hang then it has to be restarted.
Problem – 12 Firefox compatibility problem
Reason Mozilla firefox 3.0 version does not allow applet to access the host file system. So it
prevents application tools to perform certain operation. In such, case there will be alert
messages like “System error : Undefined”.
Suggestions 1. Open firefox browser
2. In address bar enter about:config
3. Then in search text area enter applet
4. Double click on the given result
5. It enables the applet to run in the browser.
Problem – 13 Virus found in the selected document! Signing Aborted

Reason 1. Scanner service is not running in the server
2. Virus may be in the document.
Suggestions 1. Scanner service to be started by the Administrator
2. Remove the file from upload option and choose again.

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IMPORTANT NOTICE TO BIDDERS ON e-Tendering

Advantages of E-Tendering System

• Free portal Registration to the Bidders.

• A computer system with at least 1 GB RAM and

Click here for

• Enter a valid email address for login ID. The login ID

• Provide the details as per the fields asked.

Verify the details

• Search Active Tenders-Click here to search the

• Archived Clarification -Click Archived

• My Tenders- To move tenders in which bidder

• My Archive- Lists the tenders which are moved from

• Clarification- Enables to seek clarification

• My Bids- Lists all bids submitted, allows

• Tender Status- Stages in which various tenders

Click here to view profile

Click here to edit profile

Click here to change the password

Click here to view DSC information

Click here to upload other important

A bidder can specify product category.

Personal details page1

Enter login ID &

Enter token Password

Click here to see the

Click here to see

Click here to upload

Click here to View

Click here to get

The Bidder logs in using his User

Click here to upload

Click here to View

1. Click the Tick mark

Click here to view

Click Proceed for

List of Other important

Click print to take

Instructions to bidders for uploading the BOQ

2. Check the total

Now the BOQ is ready to

1.Sheet name should

S. Scenario Do’s Don’ts

 The bidder will have to

 If the bidder has not received

 The EMD refunds to the

 In the case of EMD refund for

 In case of any delay in EMD

5. Helpdesk  For any queries or issues on

 For any queries on EMD

Help Desk Nos: 03340267513/

Bidder Login Here with

Bidder Login Here with

NEFT Challan copy

Problem - 2 Failure! Certificate trusted chain validation failed.

Problem - 3 Verification code(CAPTCHA) is not visible

Problem - 7 Applet is not started or initialized

Problem - 8 Your browser does not support javascript

Problem - 9 Page Authorization Error

Problem – 11 Virus scanning Failed! File signing aborted

Problem – 13 Virus found in the selected document! Signing Aborted

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