Dear Sir/Madam,

I am writing to express my dismay at the the service at your Haxton Hall branch

located on 203 Avenue on Friday 15th May.

I am a regular customer and I have been quite satisfied with the support I have

received from your staff. On this particular occasion, however, when I purchased a

blender machine, Bosch MMD42, I was extremely disappointed with the product

itself as well as the behaviour of the shop assistants. They proved to be rather

unhelpul, dismissive and even annoyed when I asked questions regarding the

advantages of a certain product.

Upon my arrival at home I realised the blender did not work properly. Therefore, I

decided to call customer service, but the person who answered my call was impolite

and told me there was nothing to be done about it.

This is why I kindly ask you to replace the product with one of the same brand and

finish at no cost or to refund the full amount that I paid ($35.46, including tax) to my

Frequent Customer account. Furthermore, I expect a letter of apology from the

manager of the Haxton Hall branch as the behaviour of the staff was completely

unacceptable.

I would like to have this problem fixed quickly. If I do not hear from you within 10

days, I will lodge a formal complaint with Consumer Affairs in my state.

You can contact me on 0789 345 786 during working hours or after hours on 0730

456 789 to discuss this matter further.

I have enclosed a photocopy of my receipt as proof of purchase.

I look forward to your reply and a resolution to my problem. 

Yours faithfully,

Arthur Thompson