Chapter-1 (Introduction)

1.1 Introduction of the study:

To complete the academic requirement of BBA of Faculty of Business Administration of
Chittagong University students have to complete the industrial tour report to gather practical
experience which will enable them to relate the bookish theory with the practical knowledge and
help them to prepare a bridge between them by working professionally. Internship course and its
report is a significant aspect in the direction of accomplishing this goal. It is a systematic process
for gathering, recording and analyzing of data about the topic that a student goes to learn on the
program Interns are generally placed according to their major subject. So as a student of Banking
& Insurance, I have completed industrial report from Chowdhury hat Branch of United
Commercial Bank Limited.

In this industrial tour report Md Abdullah Al Hasan assistant professor, Department of Finance ,
was my academic supervisor and Sanjina Sultana, Junior Officer was my field supervisor. I was
approved to write report on “Card Division of UCBL”.

During my industrial tour period, I have tried to gather practical knowledge about banking
activities & to make a bridge between my theoretical knowledge & practical knowledge.

1.2 Objectives of the Study:

On the whole the main objective of this study is:

 To understand the function of card division OF UCBL.

 To increase practical knowledge.
 To know the operational aspect of different cards of UCBL.
 To analyze the services offering and charges of Credit cards of UCBL.
 To identify Customers credit card selecting criteria, attitude of keeping various cards,
their needs and wants.
 To identify the weakness and problems for card service offerings.
 To study the operational efficiency of different cards of UCBL.
 To develop knowledge and a clear understanding about Card Business of UCBL.
 To learn how to issue Cheque Book for cardholder.
 To learn how to issue a various types of Card and solve the problem arises with
card related.
 To study existing banker customer relationship.
 To observe the working environment in commercial banks.

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1.3 Scope of the Study:

This report is based on my practical work experience with United Commercial Bank Limited. It
will also help the students to reduce the distinction between realistic and hypothetical
knowledge. The industrial tour program significantly helps me a lot to understand the
atmosphere and environment of an organization. It also helps to know how to behave in pressure,
how to work with senior officers. It also helps me to understand corporate ethics. What we have
learnt in BBA we can relate those with the practical knowledge.

As I am an industrial tour reporter of UCBL, I have access to many different sectors like
account opening, card division, clearing, cheque division, pay order writing, accounts etc. It was
almost impossible for me to learn everything about all banking sectors as it was a large financial
sector with limited time. I have tried my level best to learn most of the things in this small time.

1.4 Methodology:

For performing the study I have collected the data then organized and analyzed, interpreted and
inscribe in a methodical way. The sources are primary and secondary data.

1.4.1 Primary Data:

• Direct job experience in card division department in UCBL

• Discussion with customers
• Discussion with the officials in UCBL

1.4.2 Secondary Data:

• Website of UCBL
• Leaflets of UCBL
• Annual report of UCBL
•
1.5 Limitations of the Study:
It was a great opportunity for me to work at United Commercial Bank Limited during my
industrial tour period. As I was an reporter at there, I got a big chance to know the actions and
behaviors of banking system, especially UCBL. None the less I had to face some obstacles while
doing this report. Some of them are given below:

 Lack of Time: As there was only one day to complete the report, it was almost
impossible to cover the performance of the such a huge bank in full swing, where a
regular employee gets promoted after 1 or 2 year of his probationary period.

 Inadequate data resources: All types of information were not available for access, so it
was not Possible to access and summarize them properly.

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  Lack of experience: It was my first time, doing a report on a banking system in a
practical Operation at Card Division of UCBL corporate life, so my limited experience
was one of the main obstacles I faced during the preparation of this report.

 Privacy of Information: Every establishment has its secrecy that is not shared with
everyone.
So this confidentiality of information was proved as an obstacle which faced while preparing this
report.

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 Chapter -2(Organizational Overview)
2.1 Historical Background of United Commercial Bank
Limited (UCBL):

United Commercial Bank Limited was built-in as a public limited company under the Companies
Act. 1994. UCBL’s rules and regulations were established under of Bangladesh bank and the
Bank companies’ Act 1991, on the 3rd June 1983, The founder chairman and the leader of that
time during the leadership of Late Mr. Shahjahan Kabir. He was founder chairman, who had a
long dream of floating a commercial bank which would contribute to the socio-economic
development of our country. He had a long experience as a good banker. To get the dream done
few highly qualified and successful entrepreneurs joined the chairman. With proper
hardworking, intelligence and talent each and every entrepreneurs proved themselves in different
field of business in the journey of UCBL. According to the process Mr. Nazrul Islam Mazumder
became next chairman after passing Mr. Shahjahan Kabir the founder of UCBL. Government
contributed to United Commercial bank Limited along with some self-motivated and
hardworking entrepreneurs and distinguished industrialists of the country. It was formed as a
public company in Bangladesh on the 26th June, 1983 under the company Act 1994 and listed in
Dhaka Stock Exchange limited on the 30th November,1986 and Chittagong Stock Exchange
Limited on the 15th November, 1995.

2.2 Overview of United Commercial Bank Limited:

Alike other banking institutions United Commercial Bank does not produce any tangible product
but it offers a variety of money related services to its customers. However, United Commercial
Bank started as a small Bank in mid-1983 and established itself as one of the largest first
generation banks in Bangladesh. It distinguishes itself from other private banks by its
personalized services, innovative practices and effective management system. Also a huge
networking system of 148 branches made it easier to success. The Bank has its in different and
diverse segments of banking like Retail Banking, SME Banking, Corporate Banking, Off-shore
Banking, and Remittance etc. United Commercial Bank has lengthened its arena by diversion
among different segments of banking like:

 Retail Banking:
Retail Banking is a mass-market banking where customers use all banking services from local
branches of larger commercial banks. Services include personal loans, opening and checking
different account, issuing debit or credit card etc
 SME Banking:
Small and medium enterprise banking works for creating jobs for low income people. They help
increasing economic growth, social stability, and they contribute to the development of a
dynamic private sector. Bank also assess and monitor business loans, managing business
financing risks, pricing products and working for further development of SME.

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  Corporate Banking:
Corporate banking, also known as business banking, refers to the aspect of banking that deals
with corporate customers. It is also the source of regular write-downs for loans that have
sourced. Its Corporate banking service consists of simple business of issuing loans to more
complex matters, such as helping minimize taxes paid by overseas subsidiaries, managing
changes in foreign exchange rates or working out the details of financing packages necessary for
the construction of a new office, plant or other facility.

 Imperial Banking:
UCB Imperial is the preferred way of banking and reserved for the privileged few. It is about
identifying customers’ needs and making wealth come alive through Returns, Rewards and
Relationships. UCBL offer you a highly tailored banking experience that is distinguished by
assurance to assist the customers make the most of wealth. To meet customers specific needs
UCBL design products that offer banking, borrowing, protection and investment, exclusive new
products along with a high level of service by professional relationship managers.

The Bank also provides its clients with both incoming and outgoing remittance services. Thus
the expatriates find an easy way to send money through proper channel. The Bank, aiming to
play a leading role in the economic activities of the country, is firmly engaged in the
development of trade, commerce and industry by investing in network expansion and new
technology adoption to have competitive advantage.

2.3 Brief History of UCBL O.R.N Road Branch:

O.R.Nizam Road Branch is the 81th branch of UCBL which started its operation in 6 th June
1990. The interior & exterior decoration of O.R.Nizam Road Branch is simply wonderful. The
whole Branch is well furnished & centrally air-condionted. An automatic generator is in place to
ensure uninterrupted power supply. The branch has already passed 29 years and has created
positive image not only to the UCBL management but also to the customers. There are30
efficient &effective bankers working in this branch. The management of the branch always tries
to provide better services to its customer & behave with them.

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2.4 Organogram of UCBL O.R.Nizam Road Branch:

Manager

Operation Manager

General Banking
Credit

Customer Credit
Cash Account Remittance
Service Administration

SME Retail

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2.5 Vision:
To be the Bank of first choice through maximizing value for our clients, shareholders &
employees and contributing to the national economy with social commitments.

2.6 Mission:
To offer financial solutions that create, manage and increase our clients' wealth while improving
the quality of life in the communities we serve.

2.7 Core Values:

 Put customers first.

 Emphasize on professional ethics.
 Maintain quality at all levels.
 Believe in being a responsible corporate citizen.
 Foster participative management.

2.8 UCBL at a glance:

Name of the Company United Commercial Bank Ltd.
Legal Form A public limited company incorporated in
Bangladesh on 26th June 1983 under the
companies   Act 1994 and listed in Dhaka
Stock Exchange Limited on 30th November
1986 and Chittagong   Stock Exchange
Limited on 15th November 1995.
Commencement of Business 27 June 1983
Head Office Bulus Center, Plot - CWS- (A)-1, Road No -
34, Gulshan avenue, Dhaka-1212.
Telephone No. +88-02-55668070
  +88-09610999999
Fax No. +88-02-55668070-6000, +88-09610999911-
5200
Website www.ucb.com.bd
SWIF UCBL BDDH
T
E-mail info@ucb.com.bd
Chairman Mrs. Rukhmila Zaman
Managing Director Mr. Mohammed Shawkat Jamil
Auditors Syful Shamsul Alam & Co.
Tax Consultants Mr. Md. Mosharrof Hossain, Advocate
Legal Consultant T.I.M Nurun Nabi Chowdhury
No. of Branches 187
No. of ATMs 440
No. of SME Centers 2

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Off-Shore Banking Unit 1
No. of Employees 4,459 (31.12.2017)
Stock Summary
Authorized Capital Tk. 15,000 million
Paid up Capital Tk. 10,541.31 million
Face Value per Share Tk. 10
Registered Office Bulus Center, Plot - CWS- (A)-1, Road No -
34, Gulshan avenue, Dhaka-1212
  Phone : +88-02-55668070, +88-
09610999999
  E-Mail : info@ucb.com.bd
  Web site : www.ucb.com.bd
Chairman's Office Plot - CWS- (A)-1 Road No - 34 , Gulshan
avenue, Dhaka-1212
  E-Mail : chairman@ucb.com.bd

2.9 Operational Network:

UCBL always places utmost importance on the client service. Keeping the satisfaction of the
customer in view the Bank continued its personalized approach in rendering improved and
modernized services to treat the customer with utmost efficiency and fulfill the customer
satisfaction which it has promised to the customer. Presently the number of branches stands at
187 covering almost all the important places of the country. All the branches are equipped with
computers in addition to modern facilities, logistics and professional competent manpower.

Division No. of Branches

Dhaka Division 64
Chittagong Division 57
Sylhet Division 22
Khulna Division 16
Barisal Division 11
Rajshai Division 14
Ranpur Division 03

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2.10 Organization Hierarchy:

Chairman

Managing Director

Additional Director

Deputy Managing Director

Senior Exeuctive Vice President

Exeuctive Vice President

Senior Vice President

First Vice President

Vice President

First Assistant Vice President

Assistant Vice President

Senior Exeuctive Officer

Officer

Junior Officer

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2.11 Management:

The bank consists full of skilled bankers with vast experience. And the entire management in
successfully runs under Prominent Banker Mr. Mohammed Shawkat Jamil. And also UCBL has
skilled young, active and dedicated officers which are vital part in the growth, success and
progress of the organization

2.12 Product and Services:

Short term deposit

Fixed deposit
Foreign currency deposit A/c
Deposit Account NECD ( Non Resident Foreign Currency
Deposit
Account)
RFCD ( Resident Foreign Currency Deposit
Account)

UCB Multi-Millionaire
UCB Money Maximizer
UCB Earning Plus
Deposit schemes Time Deposit Scheme
Monthly savings scheme
Deposit insurance scheme
Consumer credit scheme

Import finance
Underwriting & bridge financing
Export finance
Investment Schemes Working capital finance
Trade finance
Industrial finance

SMS banking services

Online service
One stop service
Computer services Any branch banking
Integrated system
Signature verification

UCB Debit card

UCB Credit Card:
VISA Classic
MasterCard Classic
Card services VISA GOLD

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 MasterCard Gold
VISA Platinum
MasterCard Platinum

Travelers cheques
Other services Inward & outward remittances
Locker services

2.13 Corporate Social Responsibility:

CSR is a way for companies to benefit themselves while also benefiting society. United Commercial
Bank Ltd. has a long history of associating itself in different spectrum of social responsibility
and there are numerous glaring instances in which UCB can take pride. Over the past 30 years,
UCB has rendered extensive financial assistance for benevolent purpose. As a responsible
corporate body, UCB has adopted CSR practices in a formal, structured manner in line with
organizational vision to help the disadvantaged population of our country by taking socially
responsible initiatives. The "social contract" between the corporation and the community is of
critical importance for United Commercial Bank. CSR is ingrained in their corporate culture and
it is a part and parcel of what UCB does. UCB has incorporated CSR activities into its core
strategic business planning and translated it into action across different areas and community of
the country. The Bank has organized its CSR activities around seven main areas:

 Education

 Health

 Disaster Management

 Environment

 Sports

 Art and Culture

 Socio-Economic Development

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 Chapter-3 (Card Operations of UCBL)
3.1 Debit Card:
A debit card (also known as a bank card, plastic card or check card) is a plastic payment card that
can be used instead of cash when making purchases. One has safety and convenience with UCB
Visa Debit Card. With a wide network of UCB ATMs all over the country, one can now free to
enjoy monetary freedom. One can have the access to all ATMs and POS displaying VISA logo.
24/7 Help Desk: 16419.

3.2 UCB Debit Card Fees & Charges:

Product Name Debit Card Issuance Fee, Debit Card Replacement Fee
Annual/Renewal Fee (BDT) (BDT)
Retail Savings Deposit 400 350
Account
Retail Current Deposit 400 350
Account
Retail Salary Account (Payroll Free 350
Account
Retail Savings Deposit Non 400 350
Interest bearing Account
UCB Student Account Free 350
UCB Youngsters Account Free 350
UCB Savings Plus Deposit 400 350
Account
UCB NRB Savings Account 400 350
UCB Women’s Savings Plus 200 200
Account
Imperial Savings Account Free 350
Dynamic Benefits Savings Free 350
Account
VAT will be applicable @ 15%

3.3 UCB Debit Card Transaction Fees & Charges at NPSB & VISA Network:

ATM Acquirer Card Type Transaction Type Fees (IN BDT) VAT (IN BDT)
NPSB Network Debit Card Cash Withdrawal 15.00 N/A
NPSB Network Debit Card Balance Inquiry 5.00 N/A
NPSB Network Debit Card Mini Statement 5.00 N/A
Visa Network Debit Card Cash Withdrawal 50.00 15%

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3.4 Charges on Video Footage for Card Transaction:

Location Charges (In BDT) VAT (IN BDT)

Within Dhaka ATMs 1500 15%
Outside Dhaka ATMs 2000 15%

3.5 Credit Card:

A credit card is a thin rectangular slab of plastic issued by a financial company, that lets
cardholders borrow funds with which to pay for goods and services. Credit cards impose the
condition that cardholders pay back the borrowed money, plus interest, as well as any additional
agreed-upon charges.

3.6 Types of Credit Cards:

VISA Classic Card:

 Credit Limit from BDT 20,000 up to BDT 75,000.
 Dual Currency Card.
 EMV compliant Chip Card.
 Free 1 Supplementary Card.
 Maximum 45 days Interest Free Period.
 Equal Installment plan @ 0% at leading Merchants.
 Fabulous discounts at Dining, Travel, Shopping and entertainment.
 Cash Advance facility.
 Easy repayment option.
 Transaction alert for all approved transactions.
 Card Cheque facility.
 3D Secure Online Transaction.
 Double Benefit Insurance Scheme.
 E-Statement.
 24 hours Call Center.

MasterCard Classic Card:

 Credit Limit from BDT 20,000 up to BDT 75,000.
 Dual Currency Card.
 EMV compliant Chip Card.
 Free 1 Supplementary Card.
 Maximum 45 days Interest Free Period.
 Equal Installment plan @ 0% at leading Merchants.
 Fabulous discounts at Dining, Travel, Shopping and entertainment.
 Cash Advance facility.

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  Easy repayment option.
 Transaction alert for all approved transactions.
 Card Cheque facility.
 3D Secure Online Transaction.
 Double Benefit Insurance Scheme.
 E-Statement.
 24 hours Call Center.

Visa Gold Card:

 Credit Limit from BDT 80,000 up to BDT 2,00,000.
 Dual Currency Card.
 EMV compliant Chip Card.
 Free 1 Supplementary Card.
 Maximum 45 days Interest Free Period.
 Complimentary Access to UCB Imperial Lounge at Dhaka Airport for Cardholder along
with 1 companion.
 Equal Installment plan @ 0% at leading Merchants.
 Fabulous discounts at Dining, Travel, Shopping and entertainment.
 Cash Advance facility.
 Easy repayment option.
 Transaction alert for all approved transactions.
 Card Cheque facility.
 3D Secure Online Transaction.
 Double Benefit Insurance Scheme.
 E-Statement.
 24 hours Call Center.

MasterCard Gold Card:

 Credit Limit from BDT 80,000 up to BDT 2,00,000.
 Dual Currency Card.
 EMV compliant Chip Card.
 Free 1 Supplementary Card.
 Maximum 45 days Interest Free Period.
 Complimentary Access to UCB Imperial Lounge at Dhaka Airport for Cardholder along
with 1 companion.
 Equal Instalment plan @ 0% at leading Merchants.
 Fabulous discounts at Dining, Travel, Shopping and entertainment.
 Cash Advance facility.
 Easy repayment option.
 Transaction alert for all approved transactions.
 Card Cheque facility.
 3D Secure Online Transaction.
 Double Benefit Insurance Scheme.
 E-Statement.

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  24 hours Call Center.

VISA Platinum Card:

 Credit Limit from BDT 2,00,001 up to BDT 5,00,000.
 Dual Currency Card.
 EMV compliant Chip Card.
 Free 1 Supplementary Card.
 Maximum 45 days Interest Free Period.
 Complimentary Access to UCB Imperial Lounge at Dhaka Airport for Cardholder along
with 2 companions.
 Equal Installment plan @ 0% at leading Merchants.
 Fabulous discounts at Dining, Travel, Shopping and entertainment.
 Cash Advance facility.
 Easy repayment option.
 Transaction alert for all approved transactions.
 Priority Pass Airport Lounge Program.
 Card Cheque facility.
 3D Secure Online Transaction.
 Double Benefit Insurance Scheme.
 E-Statement.
 24 hours Call Center.

MasterCard Platinum Card:

 Credit Limit from BDT 2,00,001 up to BDT 5,00,000.
 Dual Currency Card.
 EMV compliant Chip Card.
 Free 1 Supplementary Card.
 Maximum 45 days Interest Free Period.
 Complimentary Access to UCB Imperial Lounge at Dhaka Airport for Cardholder along
with 2 companion.
 Equal Installment plan @ 0% at leading Merchants.
 Fabulous discounts at Dining, Travel, Shopping and entertainment.
 Cash Advance facility.
 Easy repayment option.
 Transaction alert for all approved transactions.
 Priority Pass Airport Lounge Program.
 Card Cheque facility.
 3D Secure Online Transaction.
 Double Benefit Insurance Scheme.
 E-Statement.
 24 hours Call Center.

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3.7 Features:

 Truly Global:
One can use the same card in Bangladesh and Worldwide. He/she need not have to carry separate
cards in his/her wallet. The international usage on Credit Card is allowed against Annual Travel
Quota entitlement as per the prevailing Foreign Exchange Regulations, which is US $ 5,000 for
SAARC countries & Myanmar and US $ 7,000 for Non-SAARC countries.

 Global Acceptance:
The cardholder can get instant recognition in thousands of stores nationwide and over 30 million
commercial establishments worldwide wherever the MasterCard and Visa symbols are displayed.
This number is increasing every day to cater to the growing needs.

 Supplementary Card:
The cardholder can share the benefits of card to those closest to him/her. He/she apply for a
supplementary card and receive simplified billing with a single monthly payment for all cards on
the same account. Each supplementary card issued under his/her account allows him/her to track
cash flow, manage expenses and plan budgets. He/she can also share the privileges and benefits
offered with the UCB Credit Card with his/her family.

 Fast Cash:
Stop worrying and start living your life! UCB Credit Card Cash Advance offers instant cash
anywhere, anytime. It’s so simple and convenient! Each time one need instant cash, UCB card
gives it to him/her. Withdraw as much as 50% of his/her credit limit from all UCB ATMs or
from any ATM with the Visa/MasterCard logo.

 Interest Free Period:

The cardholder can enjoy interest-free credit for up to 45 days with the UCB Credit Card.
His/her statement is generated once a month and he/she can take up to 15 days from the issue
date of the statement to repay the outstanding balance without incurring charges. It is Applicable
only if there is no outstanding in the card account i.e., previous bill has been settled in full by the
payment due date. Not applicable to cash transactions.

 Easy Repayment:
The cardholder can pay as little as 5% of the statement outstanding balance, subject to BDT 500
minimum payment each month.

 Card Cheque:
The cardholder can make any payment to any person or educational institutions or any other
merchant establishment by 'Card Cheque’ with his/her UCB Credit Card. Be it school fees or

16
higher educational expenses, simply issue a cheque from his/her Credit card account. He/she will
get maximum 45 days interest free period.

 0% Equal Installment plan:

The cardholder can take charge of finances with 0% interest installment plan which offers a
choice of tenors up to 24 months with no additional charges. Now The cardholder can have the
option to buy a wide range of products and services from electronics to travel and more on UCB
Credit Card and pay in EMIs with 0% Interest at his/her convenience. This plan allows to have
more disposable cash in customers’ accounts, earning interest for customers. Simply ask for
UCB Card’s 0% Equal Installment Plan at UCBL participating merchants’ outlets before
charging the transactions to UCB Visa or MasterCard credit card.

 Travel Benefits:
The cardholder can take the stress out of waiting at Airport and relax at UCBL exclusive
Imperial Lounge at Hazrat ShahJalal International Airport. To access the lounge, the cardholders
have to do is present credit card to the lounge staff. With professional staff and unmatched
benefits and services, UCBL lounge provides maximum comfort that ensures pleasant and
relaxing trip before your departure. The Offer is available for only Gold and Platinum
Cardholders. Complimentary Priority Pass membership and access (Subject to Charge) to over
600 Priority Pass airport lounges worldwide (For Platinum Card Only).

 Dining and other privileges:

The cardholder can enjoy the good things in life with buy-one-get-one-free offers and discounts
of up to 50% across dining, travel and entertainment. These offers will not only satisfy his/her
cravings, but will also put a smile on his/her face when the time comes to pay bill.

 3D Secure Online Transaction:

The cardholder can enjoy peace of mind while shopping online with 3D Secured service
facilitated from VISA and MasterCard that lets transact online safely using Credit Card. Verified
by Visa (VBV) &MasterCard® Secure Code™ are easy to use, secured online payment service
from Visa, MasterCard that allows to securely shop online with UCB Card. This service through
a simple checkout process, confirms the cardholder identity when he/she makes purchases on the
Internet. The cardholder can authenticate using a One-time password (OTP) for completing the
online transaction on UCB Credit Card. The OTP option is an easy and secure online payment
service from UCB that enhances the security during your online purchase.

 SMS Alerts:
The cardholder can get quick text confirmation on card transaction every time. He/she can easily
avoid surprises and unauthorized use of credit card. With SMS Alerts, have full control on what
he/she spends on, when he/she spends it. The following SMS Alerts will be receiving
 Instant SMS alerts when there are any transactions on the cards.
 SMS payment reminders 3 days before the cardholder Credit Card payments are due.
 SMS about Current Statement balance and minimum due
 SMS Confirmation when Card is activated.

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  Bill payment confirmation through SMS.

 Protect your Card:

UCBL Card Insurance Scheme “Security Mask” gives the peace of mind in the event of
unforeseen circumstances by protecting financial obligation on the outstanding balance in the
cardholder credit card account. Security Mask is an invaluable insurance benefit covering Credit
Card outstanding balance for a very nominal monthly premium. In the event of permanent total
disability or natural / accidental death, the outstanding balance on Credit Card account will be
covered by the partner insurer. Not only that the cardholder nominee will receive similar amount.
That’s call the Double Benefit Insurance Scheme.

 Zero Loss Liability:

Isn't it comforting to know that if one loses his/her card, he/she will have nothing to worry
about? He/she are fully covered for all fraudulent charges made on his/her credit card after it has
been reported lost to UCB. So make sure to report the loss immediately upon discovery. Please,
also note that all transactions conducted on the lost Card before it is reported as lost will be the
customer's liability.

 E-statement:
Help save trees and keep the world greener by choosing to opt for e-statements. Anyone can help
to protect the environment by reducing the use of precious natural resources.
Switch now to UCB e-Statement, an electronic version of bank statement. UCBL have sent the
cardholder statements to his/her personal email address Not only it is timely and secure, the
cardholder can also view, print or save bank statement online anytime, anywhere. He/she will no
longer receive hardcopy statements once registered for e-statements.
E-statements are a safer, faster and greener alternative to paper statements. E-statements are also:
 Exactly like paper statements that the cardholder receive
 Accessible securely and easily via the cardholder e-mail
 Able to be downloaded and saved to computer
 As legally binding as paper statements
 Acceptable for all tax and legal proceedings
 Available as soon as they are posted to – the cardholder doesn't have to wait
 An environmentally-friendly alternative because it takes less energy and natural resources
than paper statements to produce and deliver to the cardholder.

 Bill Payment through Internet Banking:

One can easily avoid the queues and make the most of his/her time by paying Credit Card Bill
through our Internet Banking Service. Option is available for UCB Account Holders only.

 Auto Debit Payment:

The cardholder doesn’t have to go through the hassle of manually paying his/her bills every
month. If he/she is an existing UCB account holder, he/she can pay monthly card bills directly
through Bank account. Based on the option selected, UCBL have the flexibility of choosing
between the following options for payment through Auto Debit:
 Debit Total Amount Due
 Debit predetermined percentage of your monthly credit card outstanding

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. In case the cardholder account is not sufficiently funded, the Auto Debit Instruction will be
declined.

 24x7 Help Desk:

UCBL Help Desk is accessible in 24 hours a day, 7 days a week, 365 days a year, from anywhere
in the world, which is designed to provide the cardholder one stop solution for his/her Credit
Card needs. UCBL will do best to serve the cardholder and allow him/her to enjoy the benefits of
UCB Credit Card to the fullest.

 24 Hours Call Center:

16419(from within Bangladesh).

3.8 Terms & Conditions:

 The Card:
The Card is and will be, at all times, the property of UCB and must be surrendered to UCB
immediately upon request by UCB or its duly authorized agent. The Card may be collected by
the Cardholder or sent by post or courier to the address notified to UCB by the Cardholder at the
risk of the Cardholder.
Upon receipt of the Card, the Cardholder shall sign the Card immediately and such signature
and/or activation and/or the use of the Card will comprise binding and conclusive evidence of the
confirmation of the Cardholder to be bound by these Terms and Conditions for which purpose
the Primary Cardholder hereby appoints all Supplementary Cardholder(s) as his agent for the
purpose.

 Supplementary Card:
The Bank may in its absolute discretion issue a Supplementary Card to a person nominated by
the Cardholder and approved by the Bank. The Supplementary Card shall be subject to such
Terms and Conditions which the Bank may deem necessary.
 The Cardholder shall cause the Supplementary Cardholder to abide by the rules set by
the Bank for the use of the Supplementary Card.
 The Credit Limit assigned to the Primary Cardholder is inclusive of the Credit Limit of
the Supplementary Cardholder.
 The validity of the Supplementary Card is dependent on the validity of the Primary Card.
 The Primary Cardholder shall indemnify the Bank against any loss, damage, liability,
costs and expenses whether legal or otherwise incurred by the Bank by reason of any
legal disability or incapacity of the Supplementary Cardholder or any breach of these
Terms and Conditions by the Supplementary Cardholder.

 Use of the Card:

 The Card may be used for Card Transactions: a. Within the Credit Limit and b. until the
expiry date embossed on its face.

19
  If the Cardholder loses or damages his Card or requires renewal, replacement or
additional Cards, the Bank may at its discretion issue such Cards as the Cardholder may
request.
 The Cardholder undertakes to act in good faith at all times in relation to all dealings with
the Bank.
 The Cardholder shall undertake not to exceed the Credit Limit unless prior approval is
obtained by the Cardholder from the Bank. Over limit fee will be charged per billing
cycle if Cardholder's balance exceeds the assigned Credit Limit
 The Cardholder may use an International Credit Card overseas if they comply with
exchange controls and other applicable laws of Bangladesh
 VISA Cards overseas transactions will be subject to a reimbursement charge representing
the Charge imposed by VISA International on the Bank and MasterCard International
Card overseas transactions will be subject to a charge imposed by MasterCard
International directly on Card members respectively.

 Cash Advance:
Subject to the Bank's discretion and the applicable Cash Advance limit, the Primary Cardholder
may use the Primary Card or the Supplementary Card to get Cash Advances by:
 Using the Card at any Bank or affiliate ATM. This is subject to the applicable daily
withdrawal limit of the relevant ATM.
Interest shall be due on each Cash Advance from the date of the advance until date of repayment
in full (including other unbilled charges). In addition, a fixed transaction fee (as per schedule of
charge) will be levied on each Cash Advance and charged to the Card Account. The interest rate
and the amount of the transaction fee shall be determined and may from time to time be modified
by the Bank.

 Credit Limit:
UCB may sanction any credit limit which is to be treated as the maximum of credit available to
the Cardholder and which can be accessed at any one time, for the facilities under Condition 4
hereof and may terminate or modify or vary such facilities without notice i.e. UCB will have
absolute discretionary power authorizing credit limit. The limit imposed for Cash Advances shall
be part of the credit limit.

 Charges to Card Account:

UCB can impose Fees and Service charges and debit the card account without notifying the
Cardholder and therefore it may exceed credit limit of Cardholder for which UCB will not be
liable. For existing fees and service charges, one may contact Card Division at UCB's Corporate
Office or any branches of UCB.

 Loss of Card or Pin:

 The Bank shall issue a Primary Card and Supplementary Card PINs for the Primary
Cardholder to use at any Bank or affiliate ATM. The Primary Cardholder agrees that the
PINs may be sent by post or courier at the Cardholder's risk.
 If the Card is lost or stolen or any PIN is disclosed to any other person, the Cardholder
shall immediately notify the Bank of the loss, theft or disclosure together with particulars
thereof

20
  The Cardholder shall remain fully liable to the Bank for any and all debits to the Card
Account arising from any Card Transactions, Cash Advances or ATM transactions.
 The Bank may in its absolute discretion issue a replacement for any lost or stolen Card,
subject to a card replacement fee for each Card replaced, or a new PIN for the relevant
Card, all on such terms and conditions as the Bank may deem fit.
 If the lost or stolen Card is recovered by the Cardholder, he shall immediately cut it in
half and return it to the Bank without using it. The Cardholder shall not use the PIN after
the Cardholder has reported to the Bank such PIN's disclosure to another person.

 Payment:
Details of all fees and charges referred to in this section are listed in the Schedule of Charges.
This Schedule of Charges may be amended from time to time usually giving advance notice to
the Cardholder. The Cardholder agrees to pay UCB upon the request of UCB an annual fee as
prescribed by UCB for the Card when issued or renewed and an annual fee prescribed by UCB
for each Supplementary Card when issued or renewed.

 Schedule of Charges, Credit Cards, Retail Business Division:

Item Classic Gold Platinum International

Annual Fees (Primary Card 1500 3000 5000 $50
Annual Fees 500 1000 1500 $25
(Supplementary Card
Replacement Card Fee 300 500 800 $12
Late Payment Fee 300 500 750 $15
Over Limit Fees 450 600 1000 $15
Cheque / Auto Debit Return 300 500 1000 $15
Duplicate Statement 100 100 Free $2

Charge Slip Retrieval fee 700 1000 1000 $10

PIN Replacement 300 300 Free $5
CIB Processing Fee 100 100 100 $2
NOC / Certificate Charge 500 500 500 $5
Insurance 0.35% 0.35% 0.35% 0.35%
E-Statement Free Free Free Free
Printed Statement 50 50 50 50
Priority Pass 500N/A N/A 500 500
Re- Issue
SMS Banking Fee 200 (yearly) 200 (yearly) 200 (yearly) 200 (yearly)

Finance Charges 25% per 25% per 25% per annum 25% per annum
annum annum

Access to Airport Lounge in N/A Cardholder Cardholder Cardholder

Dhaka +1 +2 +2

21
 guest guest guest
free free free

Card Cheque 20 Leaves 20 Leaves TK 20 Leaves TK 20 Leaves TK

TK 250(1st 250(1st 250(1st 250(1st
5 leaves free) 5 leaves free) 5 leaves free) 5 leaves free)

Cheque 1.65% of the 1.65% of the 1.65% of the 1.65% of the card
Processing Fee card card card cheque amount
cheque cheque amount cheque amount
amount

3% for other 3% for other 3% for other 3% for other

ATM and ATM and ATM and 2.5% ATM and 2.5%
Cash Advance Fees 2.5% for 2.5% for UCB for UCB ATM for UCB ATM or
UCB ATM ATM or 150 of or 150 of the 150 of the
or 150 of the the withdrawal withdrawal withdrawal
withdrawal amount amount amount
amount

Note:
 Use of Imperial Lounge for additional guest other than permissible one will be subject to
charge of BDT 1600 effective from 10th December, 2018
 Annual fee will be waived basis on your request upon spending 50% of card limit by
doing 18 or more purchases transaction within a year
 VAT is applicable @ 15% on all Fees, Charges & Commissions effective from 1st July,
2002, as per Government Circular No. SRO 117-LAW/2002/342-VAT dated 6th June,
2002
 United Commercial Bank Limited reserves the right to amend the terms, conditions or
rates stated above and to assess charges on transactions which are not covered by this
schedule.
 The above schedule of charges will not be applicable for any special / promotional offer.
 Government Excise Duty is applicable as per Government regulations.
 Conditions Apply.

 Termination of the use of Card & Card Account:

UCB reserves the absolute right and discretion to terminate use of Card and Card Account or
seize/cancel the Card so issued or revokes Card Account/Card at any time without prior notice
and without assigning any reason for such termination. The use of any or all Cards may be
terminated by the Cardholder by giving written notice thereof giving at least 30 days’ notice and
returning to UCB the Card or Cards cut into halves provided that such termination shall be
effective only upon receipt of such Card or Cards by UCB and square-up of all liabilities and
dues.
 Payment on Termination:

22
Upon termination of the use of any Card, whether by UCB or by Cardholder, the Principal
cardholder and in the case where Card is issued to a Supplementary Cardholder, that
Supplementary Cardholder shall pay UCB on demand the entire balance due to UCB on the Card
Account relating to that Card and until payment in full is made, UCB shall be entitled to charge
the Financial Charge on the balance due to UCB on the Card Account and debit that Card
Account accordingly.
 Liability of Principal & Supplementary Cardholder:
 The Principal Cardholder shall be liable for and shall pay UCB on demand the balance
due to UCB on each and all Card Accounts at any time including all charges affected or
debited to any and all Card Accounts in accordance with this Agreement.
 Each Supplementary Cardholder shall be liable for and shall pay UCB on demand the
balance due to UCB at any time on the Card Account relating to the Card issued to that
Supplementary Cardholder including all charges effected or debited to that Card Account
in accordance with this Agreement.
 The liability of the Principal Cardholder and each and all Supplementary Cardholders
under any of the provisions of this Agreement shall be joint and several.

 Appropriation of Payments:
Any and all payments made or sent by the Principal Cardholder or any Supplementary
Cardholder may be applied and appropriated by UCB in such a manner and order and to such
Card Account(s) (whether relating to the Card issued to that Cardholder or otherwise) as UCB
may determine despite any specific appropriation by that Cardholder.

 Indemnity:
The Cardholder undertakes and agrees to indemnify the Bank against any loss, damage, liability,
and costs and expenses whether legal or otherwise which the Bank may incur by reason of these
Terms and Conditions or any breach thereof or the enforcement of the Bank's rights as herein
provided. All costs and expenses in such regard may be debited to the Card Account and shall be
payable by the Cardholder to the Bank.

 Notices:
 The Cardholder must promptly notify the Bank in writing of any changes in his
employment or business or address (office or residence), or the Cardholder intends to be
away from Bangladesh for more than 30 days.
 If the Cardholder be away from Bangladesh for more than one month, the Card Account
shall settle 7 days prior to departure.
 If the Cardholder leaves Bangladesh to take up residence elsewhere, both the Primary and
Supplementary Card(s) shall be returned to the Bank at least 14 days prior to the
Cardholder's departure and the use of the Card and Supplementary Card(s) shall be
deemed to be terminated and Clause No. 9 shall apply.
 All communication under these Terms and Conditions sent to the Primary Cardholder or
the Supplementary Cardholder shall be deemed to be sent to both.

 Variation of Terms:
The Bank may from time to time change the Terms and Conditions of this agreement. Subject to
the requirements of statute, notification of any such change shall be given to the Cardholder by

23
the Bank either in writing or by publication thereof. Such changes shall apply to all unpaid
Finance Charges, fees, Cash Advances, Costs and Card Transaction.

 Insurance Program (Security Mask):

 UCB has entered into a Group Insurance Agreement with a life insurance company to
extend the Insurance coverage of UCB Cardholders as and when they are granted a Credit
Card;
 To be eligible for Insurance Scheme, the minimum and maximum age at entry is 18 and
60 respectively. However, Insurance protection will continue until the Credit Cardholder
attains age 65;
 Insurance Premiums will be collected from the Cardholder through Security Mask
Premium¡¨ charge from the Credit Card Account and reflected in the Cardholder's
Monthly Statement and remitted to the insurer on a monthly basis;

 Governing Law:
The Terms and Conditions are governed by and shall be construed in accordance with the laws of
the land and the Cardholder hereby submits irrevocably to the non-exclusive jurisdiction of the
courts of the country. Such submission shall however not prejudice the rights of the Bank to
bring proceedings against Cardholder in any other jurisdiction.
 Construction of the Agreement:
Credit Card Application Form, Application Form for Supplementary Card, Card Cheque
Application Form, E-Statement Application Form, Most Important Document Form, Credit Card
Worksheet, Standing Instruction Form, Statement of Card Account, and Insurance Program
Boucher and any other papers and documents in relation to the Cards as formulated or modified
by the Bank from time to time. And signed and accepted by the Cardholder shall be integral parts
of this Agreement and they altogether shall constitute this Agreement.

3.9Card Discount Partners:

UCBL card holders get special discount from different institutions in some specific sectors.
These sectors, institutions, discount rate & specific cards are given in below:

Dinning:
o The Sweets In Coffees
o CINE Café
o SALTZ
o Cuppa Coffee Lounge
o Taste
o Melange
o Picasso

24
 o Spitfire
o Baton Rouge
o Sabroso
o SKYROOM DINING
o KHANA KHAZANA
o LOUNGE COMIDA
o Shaw's Steak House
o Side Dish
o Binni Restaurant
o Shangrila
o The Mesquite Grill
o Thyme Restaurant
o Bristo Fantastico
o Umbrella Restaurant
o Pier 138
o ISTANBUL RESTAURANT

Card Type: Debit & Credit Cards

Offer Details: (10-25)% discount on food

Shopping

o Abedin Tailors & Fabrics

o Nabila Boutiques Ltd.
o PUROBI JEWELLERS (PVT.) LTD
o AL-HASAN DIAMOND GALLER
o ATHENA’S FURNITURE
o NEW ROYAL DIAMOND
o AHANG
o Prem's Collections Ltd
o Stylesell
o Textured
o Red Origin
o Vasavi
o KONCEPT FURNITURE
o Sandwip Grihinee
o Gitanjali Jewellers
o Al-Hassan Diamond Gallery
o New Royal Diamond
o Mehjabin
o Moon's Boutique
o Purobi Jewellers
o Jennys

25
 o Anyamela
o Dhaka Republic
o Handibazar
o Handibazar Unlimited
o Nipun Crafts
o Rang Bangladesh
o Nogordola
o Aabartan
o East Way
o Beauty Hub
o Brand Club
o New Tant Ghar
o Naiori
o Plus Point
o Neha Muskan Fashions Mall

Card Type: Credit Card Holders

Offer Details: (5-30)% discount on different lifestyle products.

Health & Wellness

o United Hospital Ltd
Card Type: All Platinum Credit Card Holders
o LASER TREAT
Card Type: All Platinum Credit Card Holders
o Bangladesh Specialized Hospital
Card Type: All Debit & Credit Cardholders
o Bangladesh Eye Hospital
Card Type: All Debit & Credit Cardholders
o VLCC HEALTHCARE BANGLADESH (pvt) LTD
Card Type: All Credit Card Holders
o GALAXY HEALTHCARE SERVICES
Card Type: Gold & Platinum Credit Card Holders

Travel
o Biman Bangladesh Airlines
o SARAH RESORT
o HOTEL COX TODAY
o OCEAN PARADISE
o SAYEMAN BEACH RESORT
o THE PALACE

26
 o SEA GULL HOTELS
o HOTEL AGRABAD
o ASCOTT RESIDENCE LTD.
o ASCOTT PALACE LTD
o NOKKHOTTROBARI RESORT & CONFERENCE CENTER.
o GRAND ORIENTAL HOTEL
o PRAASAD PARADISE

Card Type: Credit & Debit Card Holders

Offer details: (10-50)% discount on different accommodation & other privileges.

Others:
o Banglalink roaming offer for UCB credit cardholders
o Robi roaming offer for UCB credit cardholders
o BRIDAL MOMENT
o WEDDING DIARY
o WOWTEL
o Pin Point Photography

Card Type: Debit & Credit Card Holders

Offer Details: (3-15)% discount on different packages & in some cases cash discount.

Buy One Get One:

o The Westin Dhaka
o Radisson Blu Dhaka Water Garden
o Four Points By Sheraton Dhaka
o Six Seasons
o Hotel Sarina
o The Way Dhaka
o Golden Tulip Dhaka
o Long Beach Suites Dhaka
o Platinum Suites
o Dhaka Regency Hotel & Resort
o Hotel Amari Dhaka

Card Type: Platinum & Gold Credit Card.

Offer Details:
* Buy One & Get One Free buffet breakfast, lunch, dinner & midnight dinner.

3.10 Equal Installment Plan @0%:

27
Electronics & Home Appliances:
o Transcom Electronics Ltd
o Esquire Electronics Ltd
o Electro Mart.
o Singer Bangladesh Ltd.
o M. K. Electronics
o Fair Distributions Ltd.
o Executive Machines Ltd.
o Rangs Electronics Ltd.
o Update International Ltd.
o Compustar (pvt.) Ltd.
o Executive Technologies Ltd.
o Banglalink Digital Communications Ltd.
o Pran RFL Grop.
o Smart Telecom Ltd.
o Okayama Ltd.
o Flora Limited
o Jamuna Electronics Ltd.
o Time Zone
o Global Inside Limited.
o Electro Junction Plus
o Electra International.
o Fair Electronics Ltd..
o Buy N Save Electronics..
o Asia Best Electronics Ltd.
o Best Electronics Ltd.
o Edisson Technologies Ltd.
o Unitech Products (BD) Ltd.
o AB Electronics.
o Greenland Technologies Ltd. (Getco)
o Camera Zone.
o Parvej Electronics
o Habib Electronics..
o Sun Electronics
o Talukder Mobile Link..
o Butterfly Marketing ltd.
o AC Bazar Industries Ltd.
o Popular Electronics.
o Daffodil Computers Ltd.

Card Type: All Credit Card Holders

Tenor: 3, 6, 9 & 12 months
Product: brand Products & in some casesmulti brand electronics products & home appliances.

28
Furniture:
o Partex Furniture Industries Ltd.
o Koncept Furniture.
o Akhtar Furniture Ltd.
o Brothers Furniture Ltd.
o Otobi Ltd.
o Hatil Furniture.
o Navana Furniture Ltd.
o Nadia Furniture Ltd.
o Muntafi Furniture Ltd .
o S. B. Furniture.
o Delco.
o Opera Furniture.
o Haque Family Mart.
o HQ Lifestyle Furniture
o Athena’s Furniture Ltd.

Card Type: All Credit Card Holders

Tenor: 3, 6, 9 & 12 months
Product: Home & office furniture

Travel:
o Asian Holidays Ltd.
o Amazing Holidays.
o Travel Booking BD Ltd.
o Icon Tours & Travels.
o Lexus Holidays.
o NHT Holidays.
o Honeymoon Tours & Travels .
o Escape BD Ltd.
o Make My Trip BD .
o Akashbari Holidays Ltd.
o Bizwiz Aviation & Tourism Ltd.
o Cosmos Holidays Ltd.
o Mountain Club Tours.
o Shams Air Tours & Travels Ltd.
o Tours & Travel Guide.
o Global Explore Pvt. Ltd.
o Regent Airways
o The US-Bangla Airlines (BS) Ltd.

Card Type: All Credit Card Holders

Tenor: 3, 6, 9 & 12 months
Product: Tour packages

29
E-Commerce
o Pickaboo.com
o Kiksha.com
o Othoba.com
o Daraz BD. Ltd
o Ajkerdeal.com (Walletmix Limited)
o Bikroy.com Ltd.
Card Type: All Credit Card Holders
Tenor: 3, 6, 9, 12, 18 & 24 months
Product: All Products

Others:
o VLCC Wellness Bangladesh Ltd
o System Solution Development Technology ( Doze Internet).
o AUGERE WIRELESS BROADBAND BANGLADESH LIMITED (Qubee)
o Aftab Automobiles Ltd.
o Al-Hassan Diamond Gallery
o Khana Khazana.
o Bridal Moment
o WEDDING DIARY.
o Multi Sports.
o Sports World
o Apollo Hospitals Dhaka
o Vibes Healthcare BD Pvt. Ltd..
o Sports Inside.
o Pin Point Photography
o Gitanjali Jewellers.
o Sandwip Grihinee Jewellers.

Card Type: All Credit Card Holders

Tenor: 3, 6, 9 & 12 months
Product: Selected Packages

3.11 Reward Program & Partners:

 The Rewards Program is a bonus points scheme which rewards the Customer with points
based on the amount they have spent using their Credit Card(s). It is established by the
Bank to Reward Cardholders for their loyalty and credit worthiness in the use of Credit
Cards. The Rewards Program will enable Cardholders to accumulate Reward Points that
may subsequently be redeemed for Rewards as detailed in Rewards Catalog subject to the
Conditions.
 Entitlement to participate in the Rewards Program is limited to UCB Credit Cardholders,
whose Credit Cards are valid and in good standing in all respects with the Bank and are
not in payment arrears or otherwise in default in way at the commencement date or at any

30
 time thereafter. This program does not include other Credit Cards or International Cards
issued by the Bank.
 No Reward Point shall accrue in respect of a transaction where Bank believes that:
(a) A false, inaccurate, or fraudulent Credit Card transaction has occurred.
(b) The accuracy, amount or other particulars of any Credit Card transaction are disputed by the
Bank, a Cardholder, the retailer or any other party;                              
(c) The validity or any credit transaction for payment purpose is challenged for any reason
whatsoever;
Following investigation, if the Bank determines that the transaction is valid and accurate in all
respects; the Reward Points attributable to that transaction will be accumulated for the
Cardholder.

3.12 Reward Points Accrual:

A Cardholder will accumulate Reward Points by reference to the value of retails purchases, less
any reversals of retail purchases, made by that Cardholder using his/her Credit Card during the
course of the Rewards Program. A Cardholder shall not accumulate any Reward Point in relation
to:
 Charges processed and billed prior to the Commencement Date
 Cash advances or withdrawals
 Annual fee payments
 Interest or financial charges
 Credit Card payments
 Card Cheque Transactions.
 Any Charges for cash advance or withdrawals
 Any charges for dishonored cheque or other Credit Card payments
 Charges for replacement or Supplementary Cards
 Payment of premiums for insurance policies or products
 Financial penalties of any kind or any fee
 Charges or tax imposed on the account by the Bank from time to time.
 The Auto Bills pay transactions and other Bill payment
 Balance Transfers
 Fees and charges reversed from Credit Card accounts
 Charges incurred but not yet submitted by the merchant or posted to the Credit Card
account
 Amounts which have been rolled over from preceding months' outstanding
 
Bank may at any time vary the range of Credit Card transaction that qualifies for points under the
Rewards Program.

3.13 Points Redemption:

 Rewards Points may be redeemed provided all enrolled Credit Cards are in good standing
at the time of the redemption request. Any redemption request of Cardholders having an
overdue with 1 month or above aging, at the time of the redemption request, would not be
eligible.

31
  Rewards Points accrued in the Cardholder’s Credit Card can only be redeemed by the
Primary Cardholder.
 Annual fee and other fees waiver are applicable for Primary and supplementary
Cardholder.
 The Bank reserves the right to cancel, change or substitute the Rewards or the Rewards
conditions at any time with or without notice.
 All Rewards are subject to availability and certain restrictions may apply. The
redemption procedure and the terms and conditions applicable to each Reward are set
forth in the Rewards voucher issued to the Cardholder.

3.14 Rewards Catalog and Reward Points:

Bank will periodically publish a Rewards Catalog during the course of a Rewards Program.
 The description of any Reward in any Rewards Catalog shall be based exclusively on the
information provided to Bank by the merchant or manufacturer of that Reward.
Cardholders acknowledge that all issues relating to the after-sales-service of Rewards,
including batteries or accessories shall be exclusively between the Cardholder and the
Merchant or manufacturer of the Reward and shall not form a part of the Rewards
Program.
 The Reward Catalog is valid for a year or for any period as decided by the Bank from the
date of commencement.

3.15 Few Points to remember for the safety of Credit/Debit card:

 Do not let the card to get out of sight in any outlet.
 The cardholders are advised to block/deactivate their credit card international part
immediately after return from abroad as a fraud prevention measure.
 Do not share your PIN, expiry date or any other information of card with others.
 Don’t keep card and pin together to keep away from any unwanted ATM/POS
transactions.
 Before an internet transaction please ensure that website is secure & safe.
 Regarding any advance booking or reservation against card, please ensure that the
transaction is cancelled as per cancellation policy if the service is not availed. If not
cancelled the transaction will be posted in your statement.
 Keep 24/7 help desk numbers at hand to communicate with card issuing bank in any
circumstances.
 In case of returning the card to the bank please ensures to destroy the card by punching or
cutting into pieces.
 Consciously signed with permanent ink on signature panel on the reverse side of the
Card.
 Store PIN or other Security number in safe custody other than wallet/common shared
places.
 To minimize the risk, only carry the cards that plan to use.

 UCB Credit Card Security:

32
UCBL constantly seek to enhance security measures so as to give customers added assurance
when banking with them. UCBL have implemented a series of additional controls to better
safeguard the interest of customers.
 Enhancement of card security:
UCBL have enhanced suite of security measures includes
 UCB Credit Card activation for first-time use
 Activation/De-activation of UCB Credit Card for overseas use
 Transaction Alerts via SMS for transactions.
 Introduction of One-Time Password (OTP) for online transactions.

 UCB Credit Card activation required for first-time use

All newly issued UCB Credit Cards will be sent out in deactivated mode. Before using new card,
the cardholders are required to activate it by calling our 24-hour Customer Service. This security
measure minimizes the risk of unauthorized use of new UCB Credit Card.
I. Activation/De-activation of UCB Credit Card for overseas use:
 UCB Credit Card(s) remain de-activated for overseas use unless Customers request to
activate it.
 De-activating the Card for overseas use will reduce the risk of an unauthorized
transaction being effected on the credit card.
 To activate or de-activate your credit card(s) to allow overseas use, please contact our 24-
hour Customer Service. It is the responsibility of the Customer to De-Activate the Card
Once he/she returns from abroad. If not the Card will remain active for overseas use.

II. Transaction Alert via SMS for transactions:

 Transaction alerts will be sent to all UCB Credit Card holders via SMS whenever a
purchase is charged to either the principal or supplementary Card.  If the purchase is
neither transacted by you nor your supplementary cardholder, you should notify us
immediately by calling our 24-hour Customer Service.
 The SMS will be sent to the Principal Cardholder’s mobile number recorded on our
system. Please update your current mobile number with us today to ensure you are kept
informed of your transaction details.

III. Introduction of One-Time Password (OTP) for online transactions

This is an additional layer of security specifically for your online transactions. Whenever you
make an online purchase with your credit card at participating 3-D Secure (3DS) merchants, you
will be asked to enter an OTP (One-time Password), which will be sent to you via SMS (to the
mobile number recorded on our system), or e-mail before the transaction can be approved. This
will increase security against online fraud, as online purchases will be made only after
authorization is obtained from the credit cardholder.

3.16 Common Documents:

 Completed Credit Card Application Form
 Recent two copies of PP size color photograph with clear visibility duly signed by the
applicant
 Supplementary applicant’s photograph & signature duly attested by the applicant (If
applicable)

33
  Authorization Letter for Bank Statement Verification duly signed by the applicant
 Copy of Personal TIN  
 Copy of NID
 Copy of Passport/Driving license/ Commissioner Certificate with photo (additional if
required)
 Business/Visiting Card
 Utility bill copy (if applicable)
 Completed KYC
 CIB enquiry & CIB undertaking form

 Requirement for Salaried Applicant:

 Account Payee Salaried:

 LOI on official letterhead with proper Salary break down (signed by Manager
Branch/Accounts/HR/Admin/Finance) or Pay slip stating Company Name.
 Office ID
 Latest 3(three) months ‘Original bank statement for A/C Payee and Partial A/C Payee
salaried executives
 Cash Payee Salaried:
 LOI on official letterhead with proper Salary break down (signed by Manager
Branch/Accounts/HR/Admin/Finance) or Pay slip stating Company Name.
 Cash Voucher
 Office ID
 Latest 6(six) months ‘ Original bank statement

 Requirement for Self Employed:

Proprietorship
 Photocopy of latest trade license
 Latest 12 months Personal or Business bank statement
Partnership
 Photocopy of latest trade license
 Latest 12 months Company Bank Statement
 Partnership Deed (Registered/ Notarized)
Limited Company
 Copy of Memorandum and Articles of Association
 Copy of Certificate of Incorporation
 Latest 12 months Company Bank Statement
Self-Employed Professionals (Doctors, Engineers etc)
 Latest 6(six) months Personal bank statement.
 Professional Certificate
 Declared Income on personal letterhead
Landlord/ Landlady:
 Ownership Proof (i.e. Registered Deed/ Utility Bill/ Mutation Copy/ Duplicate Carbon
Receipt/ Holding Tax etc.)

34
  Rental Agreement (Should be on Government Revenue Stamp Paper)
 Latest 6(six) months Personal bank statement.

Chapter-4(Findings, Recommendation & Conclusion)

4.1 SWOT Analysis of UCBL:

STRENGTH
• Experienced management team
• Internal communication is good
• Diversified product line
• Low human resource turnover
• Interactive corporate culture
• Employee salary is attractive
OPPORTUNITIES
• Investment in the secondary market
• Opportunity in retail banking
• Introduction of special corporate
scheme for the corporate customers
• Diversify into leasing & insurance
sector
WEAKNESS
• Low promotional activities
• Service quality of this bank is good but
not as high as the customers
expectation
• Online network is not good enough
THREATS
• Increase market competition
• Less number of ATM booth according
to demand
• Increase cost of fund

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4.2 Major Findings:

United commercial bank ltd is one of the most potential banks in the banking sector. It has a
large portfolio with huge assets to meet up its liabilities and the management of this bank is
equipped with the expert bankers and managers in all level of management. So it is not an easy
job to find out the drawbacks of this branch. I would rather feel like produce my personal
opinion about the ongoing practices in O.R .Nijam Road Branch.

 There are a number of banks are operating in the O.R.Nijam Road commercial area, But
from these, UCBL is successfully operating activities.
 Branch manager puts conscious efforts to achieve the targets and knows how to motivate
the employees and how to represent the well in the local community.
 The strategy and policy of branch manager are effective. So in spite of cut throat
competition ,the bank has a sound position in the competitive environment.
 There is lack of efficient Management Information System (MIS)
 Lack of advertisement of the general banking products
 Product diversification of UCB is not sufficient to gain a competitive advantage in the
market.
 No expansion or establishment of branches in new urban areas.
 The bank does not follow the fact right man in the right place the authority didn’t set
proper person in the proper place.
 The ATM Booth of UCBL is very insufficient for customers rather than others banks.
 The bank provides lower interest rate rather than other banks provide.
 Certain disruption of electronic disruption.
 Good relation with most of the customers.
 Neat & clean office environment.

4.3 Recommendations:
I have made some recommendations based on the findings that I have got from my personal
observation. The recommendations will help to take necessary steps in order to increase the
satisfaction level of customers of UCBL. The followings are some recommendation for the
company:
 UCBL can diversify them from other banks by starting leasing or insurance sector.
 UCBL can introduce Special corporate scheme for the corporate level customers or
customers with a high income
 They also can give Varity on retail banking for the middle class people.
 The software of UCBL often hanged and interrupts work in time. So they should work
more on their website.

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  UCBL should increase more ATM booth in commercial place.
 For the Premium Customers there should be some special interest rates on several loan
and deposit schemes
 They have to make sure proper promotional activities.
 Each department should ensure the accessibility and proper maintenance of necessary
machines like computer, photocopy machine, scanner etc.
 The retail department of UCB is needed to be effective and well enough to manage actual and
potential customer
 The bank should open new branches in many urban areas to provide products & services
to all classes of people.
 The bank must recruit more experienced & expert people and side by side bank should
also recruit young & talented energetic people for better services.
 Bank should set up right people in the right for better performance.
 Sufficient skilled manpower should introduce in IT section of the bank.

4.4 Conclusion:

At present the banking industry is being governed by tights rules & regulations set by
Bangladesh Bank. As a first generation bank UCBL is completely committed to provide high
quality services to its consumers. And they are also committed to contribute to the growth of
GDP. This bank is making opportunity to create employment prospect for the youth. So it is
automatically raising the standard of living. UCBL is trying their best to give the customers the
most excellent service and customers are quite convinced by their service. UCBL has good
reputation for online transactions. UCBL should not only retain existing customers but also drag
new customers through positive worth of mouth communications. UCBL should explore the new
trends and strategies to compete with the opponents.

I apologize for making errors in the report for short time duration of preparing internship report.
I am crossing a lot of interaction with people, got neared with personal feelings. O.R.Nizam
Road Branch has a very good working environment.

4.5 References:
 Official website of UCBL: http://www.ucbl.com
 General Banking Manual of UCBL
 http://www.bangladesh-bank.org/
 Internship reports of previous year.
 Annual Report of UCBL 2017
 www.investopedia.com

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