Imagicle Solutions + Application Suite Ordering Guide: Call Accounting & Billing - IP Fax Server - Directory

Imagicle
Solutions + Application Suite

Ordering Guide
Call accounting & billing – IP Fax Server – Directory
March 13, 2012

Version 1.1
© 1992-2012 Cisco Systems, Inc, All rights reserved. This document is Cisco Public Information. Page 1 of 26
Ordering Guide
TABLE OF CONTENTS
1 REVISION HISTORY .................................................................................................. 3

2 INTRODUCTION ........................................................................................................ 4
2.1 Purpose, audience and scope ............................................................................ 4
2.1.1 Audience ........................................................................................................................ 4
2.1.2 Scope ............................................................................................................................. 4
2.2 Availability ........................................................................................................... 4
2.3 Imagicle contacts ................................................................................................ 4
3 IMAGICLE .................................................................................................................. 5
3.1 Quick overview of Imagicle strenghts................................................................ 5
3.2 Cisco Preferred Solution Developer................................................................... 5
4 IMAGICLE SOLUTIONS PLUS APPLICATION SUITE .............................................. 6
4.1 Overview .............................................................................................................. 6
4.2 Call accounting & billing – Billy Blue’s 4 ........................................................... 7
4.2.1 Description and features ................................................................................................ 7
4.2.2 Systems Architecture ..................................................................................................... 8
4.3 IP Fax Server - StoneFax................................................................................... 10
4.3.1 Description and features .............................................................................................. 10
4.3.2 Systems Architecture ................................................................................................... 11
4.4 Directory Services & Caller ID – Speedy Enterprise ....................................... 13
4.4.1 Description and features .............................................................................................. 13
4.4.2 Systems Architecture ................................................................................................... 15
4.4.3 Cisco phone models supported ................................................................................... 15
4.5 Hardware and software requirements .............................................................. 16
4.6 Compatibility...................................................................................................... 16
5 LICENSING .............................................................................................................. 17
5.1 Licensing and software fulfillment ................................................................... 17
5.2 Try & Buy - evaluation period ........................................................................... 17
5.3 NotForResale license for Cisco Lab-demo Center and Channel Partners .... 17
6 PRICING ................................................................................................................... 18
6.1 Imagicle Solutions + Application Suite – Bundle ............................................ 18
6.2 Call accounting & billing – Billy Blue’s 4 ......................................................... 19
6.3 IP Fax Server – StoneFax .................................................................................. 20
6.4 Advanced Directories & Caller ID – Speedy .................................................... 21
7 PRICING SCENARIOS ............................................................................................. 22
8 SUPPORT & SOFTWARE MAINTENANCE SERVICES .......................................... 23
8.1 Imagicle Care programs comparison ............................................................... 24
8.2 Imagicle Care Gold SLA .................................................................................... 24
8.3 Support process quick overview ...................................................................... 25
9 PROFESSIONAL SERVICES ................................................................................... 26
9.1 Training Services............................................................................................... 26
Ordering Guide
1 REVISION HISTORY
Date Version Description Author
12 March 2012 1.0 Initial release Massimo Di Puccio, Imagicle
13 March 2012 1.1 Requirements fix and new images Massimo Di Puccio, Imagicle
Ordering Guide
2 INTRODUCTION
2.1 Purpose, audience and scope

This guide is meant to be used to sell the Imagicle Solutions Plus Application Suite containing
billing, IP fax and directory, in conjunction with Solutions Plus for Cisco Unified Communications
TM
Manager (CUCM-CUCMBE).
The Imagicle Solutions Plus Application Suite has been introduced in the GPL through the
Solutions Plus program as whenever a legacy PBX infrastructure is replaced with a CUCM
solution, key services such as Billing, Call Details Recording, Directory as well as traditional legacy
services such as Fax, are needed.
2.1.1 Audience
Cisco field and Cisco Specialized Unified Communications Channel Partners.
2.1.2 Scope
This ordering guide explains how to order the Imagicle Solutions Plus Application Suite from Cisco
and especially:
• How to define the appropriate ordering configuration suitable for customer

• Help with pricing, quoting and ordering services
2.2 Availability
Customers who want to purchase the Imagicle Solutions Plus Application Suite under the Cisco
Solutions Plus program can place orders through their normal sales channels effective
immediately.
2.3 Imagicle contacts

For more information about Imagicle Solutions Plus Application Suite, please visit
http://cisco.imagicle.com
For information about this ordering guide or any other question about the configuration, please
contact ciscosales@imagicle.com
For more information about Imagicle, please visit http://www.imagicle.com
Imagicle spa
HeadQuarters
Via Fondacci, 272 – 55054 Massarosa (LU) Italy
T +39.0584.943325 F +39.0584.943325 E info@imagicle.com
www.imagicle.com skype: imagicle twitter: imagicle facebook: imagicle
Massimiliano Picchi
Sales Manager
E massimiliano.picchi@imagicle.com
Massimo Di Puccio
Co-CEO, Chief Marketing & Sales Officer
E massimo.dipuccio@imagicle.com
Christian Bongiovanni
Co-CEO. Chief Technology Officer
E christian.bongiovanni@imagicle.com
Ordering Guide
3 IMAGICLE
Imagicle was born from the merge of two companies with
complementary experiences in the UC and PBX applications markets:
 Stonevoice, spin off of a Cisco Advanced UC partner, focused
since the early days of Cisco IP Telephony on developing
software applications on top of Cisco architectures and API’s
granting strong interoperability against all Cisco UC solutions
/releases and participating into the Cisco Developer Network
program since the beginning (they got certified against the 3.X CUCM releases and IP Key
Switch too).
 Telcen, with an experience of over 25 years in the TDM market, leader for the billing and
accounting solutions across multiple legacy vendors.
Today Imagicle, with more than 30 people, offers a complete suite of state-of-the-art applications
as well as best in class support and professional services, that can help driving Cisco UC sales
further empowering the Cisco Collaboration Architecture.
Imagicle through its worldwide network of channels partners aims of becoming the reference
application partner for enabling the Cisco Unified Communications in large, medium and small
businesses.
3.1 Quick overview of Imagicle strengths

 Rich Portfolio of Apps for Cisco UC across all markets, from SMB to large Enterprises,
empowering UC and enabling migration
 Fully aligned strategy and Go To Market: Channel program & rewards, trainings, Technical
& Sales Support, Vision, Marketing, Open architecture
 Solid business model, financial stability, historical loyalty to Cisco
 International presence and channels (over 100 partners outside Italy), 4 Cisco international
distributors
 R&D investments to develop best of breed technologies and services and full ownership of
the code and stacks of protocols
 Proven track record on a global scale
 Commitment and structure to fully support end users through channel partner
3.2 Cisco Preferred Solution Developer

Imagicle is Cisco Preferred Solution Developer, the highest qualification level for technology
partners.
Their solutions are interoperable against all the currently supported versions of Cisco UC platforms
from the oldest CUCM 6.X to the newest 8.X. The support and interoperability are also granted
across all the different Cisco Call control platforms, from the CUCM, CUCMBE, CUCME and
UC500.
The Imagicle Solutions Plus Application Suite is supported on VMWARE and is also ready to run
on Cisco HCS platforms, thus leveraging the newest Cisco architecture.
Imagicle has also inherited along the time legacy support of many TDM platforms on its billing
platform making possible an hybrid scenario that grants an easy migration to our solution to large
and distributed enterprises. Both the billing and fax applications can support a scenario where a
legacy PBX, a Cisco CUCM and any other Cisco Call control solution co exists at the same time,
collecting and re concealing the CDR’s from the different platforms and hiding the migration pain
points to end users.
Ordering Guide
4 IMAGICLE SOLUTIONS PLUS APPLICATION SUITE
4.1 Overview
The Imagicle Solutions Plus Application Suite offers a suite of best in class applications designed
for the Cisco UC platforms, empowering and simplifying the Cisco Collaboration offering.
The suite developed for Cisco is made of the 3 value added applications, enabling to fill the gap
described in the previous sections:
 Accounting & Billing – Billy Blue’ 4

 IP Fax Server - StoneFax
 Corporate, Public, Group, Personal Directory Services & Caller ID – Speedy Enterprise
The Suite satisfies specific customers’ needs, such us continuity of legacy system-services thus
granting an easier migration experience and accelerating the ROI on CUCM.
Having a unique web based portal for administration, configuration and usage, plus a direct and
software only integration with almost all the Cisco IP phones, the Cisco CIUS tablet as well as
iPad-iPhone and other Android devices, the Solutions Plus Application Suite will help customers in
getting the needed services on top of their Cisco UC solution as a smart and hassle free add-on.
All the 3 applications can be licensed separately and are embedded in a single package easy to
use, install and manage.
It can be installed on premise on a MS Windows Server 32/64 bit on real or virtual platforms, to
provide a converged and straightforward suite of functionalities for Cisco UC customers.
The configuration and access is fully managed by an intuitive and easy to use web interface,
available in 5 different languages: English, German, French, Spanish, and Italian.
Ordering Guide
Applications can be customized on a project basis for specific customers’ needs

and can be easily localized in other languages using Unicode char set.
Being integrated in a single suite means applications are sharing the user information database, to
be configured once for all the applications, another benefit in term of easiness and fastness in
management.
Users can be added manually or imported and automatically synchronized from Microsoft Active
Directory or Cisco UCM through AXL.
User information includes username, phone number, fax number, email and other application
related parameters like cost centre, department, partition and others.
Users have to be configured for the applications to work properly and the configuration is stored in
a MS SQL Server Database, together with the applications data (CDRs, Faxes and Contacts),
running on the same server or in another server.
If customer doesn’t have a commercial license of the MS SQL server, the installation process of the
Imagicle Solutions Plus Application Suite can install and configure a MS SQL Server 2005 Express,
which is free for use.
4.2 Call accounting & billing – Billy Blue’s 4
4.2.1 Description and features

Billy Blue’s 4 is the most advanced and easy to use solution for monitoring and analyzing
telephone traffic for Cisco UC.
It is a call reporting and accounting application, able to process the CDR retrieved by the Cisco
UCM, applying the user information and providing rich reporting and analysis.
Billy Blue’s 4 analyses outgoing, incoming and internal calls, thanks to preconfigured and ready to
use reports and dashboards that can be further customized using filters and groupings.
Ordering Guide
Billy Blue’s 4 calculates costs of outgoing calls, for accounting purposes, based on the site the call
is generated and where it access to PSTN.
Billy Blue’s 4 is extremely easy to use: not only it displays real time web based reports, but it also
offers export to PDF or Excel and scheduling of automatic reports to be sent via email at the
desired frequency.
An applications running on mobile devices is currently being developed to give administrators real
time access to reports and statistics from anywhere, anytime.
Billy Blue’s 4 integrates also with any application running in the company.
Thanks to its web services allowing to get data in XML format, users can access monitors and
statistics of company telephone traffic directly via the Web, Intranet, CRM or any other familiar
application.
Multiple filters can be applied to any report and the filter saved to be executed any time through a
single click. Thanks to the included Alarm module, it can also send e-mail as soon as an unwanted
event occurs (i.e. unanswered calls, budget exceeding, calls to premium numbers and much more).
Multi-carrier, multi-site, multi-country, multi-currency and multi-time zone, Billy Blue’s 4 can cope
with any need and also supports a network of telephone systems, offering a centralised monitoring.
Billy Blue’s 4 is the best solution for single office and for enterprises from just a few extensions to
an unlimited number of extensions and branches.
4.2.2 Systems Architecture

Billy Blue’s 4 support both single site and multi sites single cluster environments.
It can also support environments with combination of CUCM and CUCME.
It is licensed per server, per number of supported extensions, regardless the number and type
(CUCM or CUME) of sites and this particularly fits into the typical distributed environments where
solutions based on CUCM can minimize the costs being independent from the number of branches.
Billy Blue’s 4 receives the raw CDRs from the UCM through FTP/SFTP protocol.
Billy Blue’s 4 associates the user placing/receiving a call through the combination of the extension
and partition in the CDR, so fully supporting overlapped dialing plans over different partitions as
allowed by the Cisco UCM.
Ordering Guide
Through the optional REM CDR module, Billy Blue’s 4 can collect and process CDRs produced by
remote sites in SRST geographical survival mode, in case of connectivity issues with the main
UCM cluster.
Installing the REM CDR Satellite on each remote site (Rem CDR Satellite is a VMware virtual
machine), remote gateways can store on it the CDRs while in SRST mode.
Such CDR’s are then forwarded onto a central system when the WAN connectivity is restored, thus
dramatically increasing CDR buffering capacity on remote sites. While activated the option is
available regardless the number of sites.
Ordering Guide
4.3 IP Fax Server - StoneFax

StoneFax is a native IP fax server application, specifically designed for Cisco UC. It is perfectly
integrated into a Cisco solution as it has been build from scratch on top of a Cisco UC architecture
made of a Call control platforms plus remote gateways. (NO adaptation of a pre existing fax server
running in combination with dial cards)
It allows users to send faxes by any email client/server based on SMTP/POP3, through the web
interface, print2fax windows driver from any document or through modern multifunctional printers
(scan2email or internet fax mode) and with Imagicle Fax, a special mobile apps for smartphone & .
Users can also receive faxes directly in their email clients, whatever it is, have the received fax
automatically printed out on a network printer or access received faxes directly through the web
interface.
An integration with Cisco QUAD is currently being tested and evaluated for further developments.
Users can send all office documents to be converted to fax: doc, docx, xls, xlsx, pdf, rtf, txt, jpg, tif,
tiff are natively supported.
Incoming faxes can also be copied on an external file system for integration in
ERP/CRM/document management workflows.
Ordering Guide
StoneFax is the best solution for small offices and for enterprises, as it can easily scale from 2
channels up to hundreds in a cluster of servers with load balancing and high availability.
With Imagicle Fax, StoneFax extends its wide toolset for sending and receiving faxes
in the new workspaces with an easier to use, dedicate app.
Imagicle Fax is the free mobile client solution designed for the new Cisco CIUS,
Android devices and iPad - iPhone, making faster, smarter and easier sending and
receiving faxes anywhere, anytime.
It is available for free on the Cisco App HQ marketplace, Apple AppStore and Google Android
Market so customers can use the smartphone or tablet they prefer with their StoneFax.

StoneFax automatically manages the outgoing queue with retransmissions and is licensed per
server, per channel, that is the number of concurrent sent/received faxes, regardless the number of
users and type (CUCM or CUME) of sites.
StoneFax leverages the Cisco UCM for sending/receiving faxes, through the SIP protocol and T.38
transmission with auto fallback capacity to g711 pass-through. It is configured as a normal SIP
trunk on the UCM, not requiring additional licenses.
StoneFax supports any scenarios for PSTN access, both based on H.323, SIP or MGCP gateways
or directly through SIP connection to service providers.
Ordering Guide
It does support high availability option, with an additional server running and being the backup
route for UCM. It can also support UCM cluster by leveraging a secondary call manager in case of
the primary is not answering to SIP messages.
The fax services are always granted to the users, as the servers are based on auto synchronized
databases able to work also in disaster recovery environments (over wan).
Ordering Guide
4.4 Directory Services & Caller ID – Speedy Enterprise

A Cisco IP Phone without Speedy is not so different from the phone you’re going to replace.
Cisco UCM (8.6), i.e. has only 1 corporate directory for the internal extensions and simple personal
directories for users:
 The Corporate directory (internal extensions) syncs only with LDAP
 Personal directories have to be manually filled in
With Speedy Enterprise you get unlimited directories for internal and external contacts, public,
personal or group wise
 All the directories can be imported/sync with several sources (LDAP, XLS, CSV,
Exchange, CRM, ODBC …)
 Caller ID info for external incoming calls is available directly on your IP-Phone
Speedy Enterprise is intended to collect and centralize all the company contact (metadirectory
concept), to provide access for search and click to call to Cisco phones and CallerID functionalities.
Speedy Enterprise allows the creation and management of address books (folders) with contacts
(phone numbers) through an easy web interface, to provide web fast searches and click to call as
well as access to directories from Cisco phones and Caller ID functionalities.
CallerID on incoming calls provides pushing of contact name directly on the Cisco phone display
regardless where the contact information was stored offering a mobile telephony seamless
functionality greatly appreciated in the market.
Ordering Guide
With Speedy it is possible to create personal, group and public address books, so with contacts
available only to owner, a group of users or everyone.
Contacts in an address book can be added manually or imported and automatically sync from
external sources based on SQL Databases, Microsoft Exchange, Lotus notes, excel sheets, LDAP.
Speedy provide also an easy and fast search method “google” like that allows customers to submit
a search in all the directories available using the “contains” operator.
Main Features CUCM v8.6 Speedy Enterprise
Corporate Directories (internal extensions) One Unlimited
Public Directories with external contacts No Unlimited

Department (Group) Directories with external
No Unlimited
contacts
One
Personal Directories (per user) Unlimited
(manually feeding)
Synchronization with LDAP (and Active one LDAP for internal Unlimited
Directory) extensions only for each directory
Synchronization with groupware Yes,

No
(ERP/CRM/Exchange/Lotus/Salesforce/ODBC…) with free meta module
internal extensions
Caller Identification internal extensions only
and external contacts
Multidept. directories in a multisite scenario No Yes
PBX smart migration (Directory services in a Yes CUCM + CUCME

No
multivendor network scenario ) and legacy PBX‘s
Ordering Guide

Speedy Enterprise is licensed per server, per number of supported users, regardless the number of
sites. It provides a set of XML pages directly to Cisco phones, based on http. Speedy URL has to
be added as phone service, directory type, on CUCM.
Cisco phones have to be subscribed to the service to get access to the service directly by clicking
the Directory button.
The XML pages providing the interactions with contacts are available in 5 different languages
(english, german, french, spanish, italian).
As far as the Caller ID, Speedy intercepts the ringing status of the Cisco phone through TAPI and
send it a specific push xml message (http server must be enabled on the phone and authentication
URL configured with specific address managed by Speedy for this to work properly).
To send the push XML message to the correct phone IP address, Speedy fetches the combination
of MAC/IP addresses from the UCM through the AXL Protocol, to associate the right phone to the
user.
4.4.3 Cisco phone models supported
Series Phone model
6900 series 6921 - 6941 - 6945 - 6961
7911 - 7921 - 7922 - 7941 - 7942 - 7945 - 7961 - 7962 - 7965 - 7970 – 7975
7900 series
(also old 7906, 7940, 7960)
8900 series 8941 – 8945 – 8961
9900 series 9951 – 9971
Ordering Guide
4.5 Hardware and software requirements

The Imagicle Solutions Plus Application Suite requires a dedicated real or virtual server and cannot
be installed on the same server with other third party applications.
The server specifications are listed below:
Application Environment Min requirement level

up to 2500 extensions Class B Server
Billy Blue’s 4
up to 25000 extensions Class C Server
up to 4 channels Class B Server

StoneFax
up to 50 channels Class BE Server
up to 2500 users Class B Server

Speedy Enterprise
up to 10000 users Class C Server
Bundle with up to 120 extensions Class B Server

Billy Blue’s 4+ up to 2500 extensions Class CE Server
StoneFax + Speedy up to 25000 extensions Class DE Server
NOTES
The Imagicle S+ Application Suite installation includes a Microsoft SQL Server 2005 Express free
license which supports a database of about 2 million calls. Should a larger database be required, a
Microsoft SQL Server commercial license (not included with the product) can be used.
Real or virtual* CPU RAM Required Operating system

server type HD space
MS Windows Server 2003, 2008
Class B Server dual-core 4GB 20 GB**
Standard (32/64 bit)
Class BE Server dual-core 4GB 20 GB**
Enterprise (32/64bit)
Class CE Server quad-core 8GB 20 GB**
Enterprise (32/64 bit)
bi quad- MS Windows Server 2003, 2008
Class DE Server 16GB 20 GB**
core Enterprise (32/64 bit)
NOTES
* Virtualization tested with VMware
**StoneFax - 100 Kbytes for each fax to be archived if this option is enabled
and Billy Blue’s 4 requires 2,5 Gb each million of calls.
4.6 Compatibility
The following tables show the verified compatibility with Cisco UCM and phones:
Solution Unified Communication Manager Cisco Compatible
BillyBlue’s 4 4.x, 5.x, 6.x, 7.x, 8.x, BE3000-5000-6000
StoneFax 4.x, 5.x, 6.x, 7.x, 8.x, BE3000-5000-6000
Speedy Enterprise 4.x*, 5.x, 6.x, 7.x, 8.x, BE3000*-5000-6000

NOTES * Caller ID is NOT available
Ordering Guide
5 LICENSING
Products are available to customers under a lifetime license per server and there are 3 different
kind of Product ID’s:
 basic licenses, part numbers ending with L

 expansions, part numbers ending with E or EC
 optional modules, part ending with M
Defining the SKUs needed for a solution is an extremely simple 3 steps process:
1) select a basic license (to reduce the number of SKU’s please select the SKU with the highest
license
2) if needed, add all the expansions licenses required to reach the number of
extensions/users/channels needed
3) add eventually an optional module if desired
Basic licenses are available for customers with up to 1000 users, so quotes, orders and delivery
will require a single SKU. For bigger projects multiple SKU’s are required.
5.1 Licensing and software fulfillment

All the SKUs listed in the following sections are available through electronic delivery.
Customers will receive a single entitlement code for each SKU ordered.
The entitlement code can be easily activated connecting to http://cisco.imagicle.com/go/activation.
The software (a single package for all the applications) is available for an immediate download
from the Imagicle website http://cisco.imagicle.com/go/download.
5.2 Try & Buy - evaluation period

The Imagicle Solutions Plus Application Suite comes with a 30 days evaluation period.
Customers, channel partners and Cisco teams can freely download the software and test it in their
lab or production environment.
No trial, or activation keys are required and all the applications are ready for the evaluation at their
download.
During the 30 days evaluation period, the applications have the following limitations:
 Billy Blue’s 4 processes unlimited calls for up to 250 extensions

 StoneFax supports 2 channels with an unlimited number of faxes sent/received
 Speedy Enterprise support 250 users with an unlimited number of contacts and searches
As all the applications are available in a single package for download and installation, if a customer
buy and activate a single product, i.e. StoneFax, all the others are available for the 30 days free
evaluation, thus allowing the customer to try and then buy the other applications.
In such a case, the customer needs to buy a license for each product he wants to activate.
No re-installation is required if the server used during the trial period matches the requirements
specified for the production scenario.
5.3 NotForResale license for Cisco Lab-demo Center and Channel Partners
For Cisco Lab, Demo Center and for Cisco Channel Partners testing purposes, demo or internal
usage, special Not For Resale licenses are orderable directly from Imagicle at a very special price.
With the NFR licenses Imagicle also offers to Channel Partners a free remote installation via
Imagicle professional services if required, for quickly getting confidence with the Imagicle products.
Purchasing and installing the NFR products is mandatory to become an Imagicle Partner, to get a
free access to the Imagicle Academy training resources and for obtaining a priority support.
Ordering Guide
6 PRICING
The tables in the following sections list the Product ID’s available into the Solutions Plus program.
It’s an easy, scalable and affordable price list that fits small customers needs and it’s ideal for
medium businesses and large enterprises.
The price list is divided by product for an easier approach.

There is also a bundle offering of the Imagicle Solutions Plus Application Suite that should be
considered as the first choice, as it grants extra margins and/or better street price on a single
product purchase, plus a reduced installation and set-up fee for all the apps.
If a customer needs instead a single app, i.e. a call accounting & billing or IP Fax server solution
only, the single product could be offered separately while the software package remains the same.
All the Product ID’s include 1 year of Imagicle Care Basic plan, which grants complete software
maintenance and technical support services for reseller and even for the final customers.
By the end of the first year, the service must be renewed for the next periods subscribing an
extension of the Imagicle Care plan desired. Should a customer need a more advanced Care
service as Imagicle Care Gold is, he has to order it directly from Imagicle at the moment he orders
the product.
6.1 Imagicle Solutions + Application Suite – Bundle

This special bundle offers a unique proposition allowing sales teams to include all the apps with a
single Product ID.
For example with the part number L-IM990-250L - Imagicle S+ Pack 250, the customer will have:
 Call accounting & billing solution for 250 extensions

 IP fax server for 4 channels
 Advances Directories & Caller ID, supporting 250 users.
All the products can be expanded to better fit customers’ needs using the expansion licenses listed
in the tables of each product, i.e. adding more StoneFax channels if the included ones in the
bundle are not enough.
Product ID Description GPL
BASE LICENSES
L-IM990-64L Imagicle S+ Pack 64 - billing 64 + fax 2 + dir 64 10,933
L-IM990-120L Imagicle S+ Pack 120 – billing 120 + fax 4 + dir 120 16,585
All the prices listed above are in USD, tax excluded.
Ordering Guide
6.2 Call accounting & billing – Billy Blue’s 4

Billy Blue’s 4 is licensed per server, per number of supported extensions, regardless the number
and type (CUCM or CUME) of sites.
BASE LICENSES
L-IM110-64L Imagicle Billy Blue's 4 - 64 ext. w/ Base License 4,375
L-IM110-1000L Imagicle Billy Blue's 4 – 1000 ext. w/ Base License 22,224
EXPANSION LICENSES
L-IM110-64E Imagicle Billy Blue's 4 - ext. expansion 64-120 2,188
L-IM110-250EC Imagicle Billy Blue's 4 - ext. expansion 250-500 7,700
L-IM110-500EC Imagicle Billy Blue's 4 - ext. expansion 500-1000 8,313

Ordering Guide
6.3 IP Fax Server – StoneFax

StoneFax is licensed per server, per number of channels, meaning the number of concurrent
sent/received faxes regardless the number and type (CUCM or CUME) of sites.
BASE LICENSES
L-IM120-2L Imagicle StoneFax 2 chan. w/ Base License 5,075
EXPANSION LICENSES
L-IM120-4E Imagicle StoneFax - chan. expansion 2-4 2,450
L-IM120-20EC Imagicle StoneFax - chan. expansion 8-20 17,150
OPTIONAL MODULES
L-IM120-1CM Imagicle StoneFax - clustering & load balancing module 2,188

Ordering Guide
6.4 Advanced Directories & Caller ID – Speedy

Speedy Enterprise is licensed per server, per number of supported users, regardless the number of
sites.
BASE LICENSES
L-IM150-64L Speedy Enterprise - 64 users w/ Base License 3,413
EXPANSION LICENSES
L-IM150-120E Speedy Enterprise - users expansion 64-120 2,013
L-IM150-500CE Speedy Enterprise - users expansion 250-500 4,025
L-IM150-1000CE Speedy Enterprise - users expansion 500-1000 6,300

Ordering Guide
7 PRICING SCENARIOS
Due to the reduced number of SKU’s configuring services for a customer is extremely easy.
Scenario
# Q.ty x Product ID Description GPL
description
1 Call accounting & 1 x L-IM110-500L Imagicle Billy Blue's 4 - 500 ext. 14,787
billing for 500
1 real or virtual server type B is needed
extensions
2 Call accounting & 1 x L-IM110-1000L Imagicle Billy Blue's 4 - 1000 ext. w/ 35,349
billing for 5.000 Base License
extensions 1 x L-IM110-1000E Imagicle Billy Blue's – ext. exp. 1000-
2500
1 x L-IM110-2500E Imagicle Billy Blue's 4 – ext. exp.
2500-5000
1 real or virtual server type C is needed

3 IP Fax server for 4 1 x L-IM120-2L Imagicle StoneFax 4 channels 7,437
channels
(concurrent faxes)
4 IP Fax server for 60 2 x L-IM120-2L Imagicle StoneFax 8 chan. w/ Base 97,559
channels License
plus HA 2 x L-IM120-20EC Imagicle StoneFax - chan. exp. 8-20
2 x L-IM120-30E Imagicle StoneFax - chan. exp. 20-30
1 x L-IM120-1CM Imagicle StoneFax - clustering & load

balancing module
2 real or virtual servers type BE are

needed
5 Directory & caller 1 x L-IM150-64L Imagicle Speedy Enterprise - 64 5,425
ID for 100 users users w/ Base License
1 x L-IM150-120E Imagicle Speedy Enterprise – usr.
exp. 64-120
6 Bundle for 1000 1 x L-IM990-1000L Imagicle S + Pack 1000 - billing 1000 130,024
extensions with a + fax 20 + dir 1000
60 channels fax 1 x L-IM120-8L Imagicle StoneFax 8 chan. w/ Base
server plus fax HA License
1 x L-IM120-20EC Imagicle StoneFax - chan. exp. 8-20
2 x L-IM120-30E Imagicle StoneFax - chan. exp. 20-30
1 x L-IM120-1CM Imagicle StoneFax - clustering & load

balancing module
2 real or virtual servers 1 type CE and 1
type BE are needed
Ordering Guide
8 SUPPORT & SOFTWARE MAINTENANCE SERVICES
Imagicle has developed an all inclusive technical support and software maintenance program for its
software fulfilling customer’s requirements worldwide and offering its channel partners the needed
support for their daily work.
The support is provided to channel partners if they have been in charge of installation or directly to
customers in case no partner has been involved in the sale and installation (only where channel
partners are not still available).
Two Support & SW Maintenance programs are available to customers:

 Imagicle Care Basic (1 year subscription plan)
 Imagicle Care Gold (1 or 3 years subscription plans)
Every Imagicle software product includes 12 months of Imagicle Care Basic maintenance from the
online activation of the product. Further renewals can be purchased from Imagicle through its
channel partners and distributors.
A complete online set of support resources and a team of specialists are always ready to support
customer calls in 5 different languages (Italian, English, German, French and Spanish).
Should a customer need a more advanced Care service as Imagicle Care Gold is, he has to order
it directly from Imagicle at the moment he orders the product.
The Imagicle Care Gold program is available in fact for those customers who are looking for a more
advanced technical support service, with guaranteed and determined reaction time, minor and
major software releases included and much more.
Ordering Guide
8.1 Imagicle Care programs comparison

Imagicle Care Basic Gold 1 Gold 3
Duration 1 year 1 year 3 years

SLA (best response
NBD <60' <60'
time)
Average response time 2NBD < 120’ < 120’
Included tickets unlimited unlimited unlimited
Software Minor update yes yes yes
Software Major update - yes yes
Help Desk phone
yes yes yes
support
E-mail support yes yes yes
Web support KB yes yes yes
Remote support
- yes yes
(Webex)
Customer Portal - yes yes
ITA-ENG ITA-ENG ITA-ENG

Supported languages
DEU-FRA-ESP DEU-FRA-ESP DEU-FRA-ESP
Upon product Upon product Upon product

Service activation
registration registration registration
Monday to Friday,
Monday to Friday, Monday to Friday,
Bank and Italian
Service operating on-call service for on-call service for
National Holidays and
period critical issues critical issues
Company closing
during closing periods during closing periods
periods excluded
8.30am - 12.30pm 8.30am - 12.30pm 8.30am - 12.30pm

Service operating time and 2pm - 6pm and 2pm - 6pm and 2pm - 6pm
(CET/CEST) (CET/CEST) (CET/CEST)
8.2 Imagicle Care Gold SLA

Maximum forecasted
Priority Impact Application status
reaction
application/system is compromised.
Critical Severe < 60 minutes
Consistent loss of service occurs.
application/system runs discontinuously.
High Significant < 2 working hours
Reduction of Services occurs.
application/system runs with a moderate
Medium Minor loss of services. Expedients allow to < 4 working hours
continue one’s work without prejudice
application/system run without or
Low Minimal/None < 8 working hours
very little service impediment.
Ordering Guide
8.3 Support process quick overview

Customers can require support using different channels
• Web Site: http://cisco.imagicle.com/go/support

• E-mail: support@imagicle.com
• Telephone: +39.0584.943232
A support request, also named ‘ticket’ is a request forwarded with the purpose of obtaining support
for a single issue and defined by an intervention in order to solve the notified issue.
A single issue is intended to be an issue that cannot be further divided into secondary issues.
Otherwise, each secondary issue will be considered as a new support request.
The support service is based on a team of experts dedicated to the support activities and managing
the request through a defined workflow in salesforce.com:
 Ticket is assigned to most suitable technician for best treatment on a SLA agreement basis
and on a skill based routing
 Technician do the best to diagnose and solve the problem, coordinated by the support
manager
 Technician can escalate the R&D if not able to solve or having verified an anomaly
 Technician can escalate to Sales if additional features are required
All the above steps and developments are tracked in Salesforce and available to relevant
stakeholders as well as they will populate the knowledge base for further requests.
Ordering Guide
9 PROFESSIONAL SERVICES
Should special skills be needed for complex projects or should a project be directly-delivered to a
customer (where channel partners are not still available), Imagicle is ready to arrange professional
services mainly with remote installation, configuration and fine tuning with a dedicated Project
team.
Product customizations can be evaluated for enterprise customers based on business opportunity.
9.1 Training Services

Imagicle offers to its channel partners and distributors the Imagicle Academy: a complete program
of trainings, webinars plus other online resources such as technical & sales guides and presales
documentation.
Purchasing an NFR license is mandatory to become an Imagicle Partner and to get a free access
to the Imagicle Academy training resources.
Online training plans & webinar, live or recorded, are available on

the restricted area http://partner.imagicle.com.
Partners can require and purchase dedicated online or onsite

training if needed.

Imagicle Solutions + Application Suite Ordering Guide: Call Accounting & Billing - IP Fax Server - Directory

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Imagicle Solutions + Application Suite Ordering Guide: Call Accounting & Billing - IP Fax Server - Directory

Uploaded by

Copyright:

Available Formats

Imagicle

Solutions + Application Suite

March 13, 2012

1 REVISION HISTORY .................................................................................................. 3

2.1 Purpose, audience and scope

• How to define the appropriate ordering configuration suitable for customer

2.3 Imagicle contacts

For more information about Imagicle, please visit http://www.imagicle.com

3.1 Quick overview of Imagicle strengths

3.2 Cisco Preferred Solution Developer

4 IMAGICLE SOLUTIONS PLUS APPLICATION SUITE

 Accounting & Billing – Billy Blue’ 4

Applications can be customized on a project basis for specific customers’ needs

4.2 Call accounting & billing – Billy Blue’s 4

4.2.1 Description and features

4.2.2 Systems Architecture

4.3 IP Fax Server - StoneFax

4.3.1 Description and features

4.3.2 Systems Architecture

4.4 Directory Services & Caller ID – Speedy Enterprise

4.4.1 Description and features

Main Features CUCM v8.6 Speedy Enterprise

Corporate Directories (internal extensions) One Unlimited

Public Directories with external contacts No Unlimited

Synchronization with groupware Yes,

Multidept. directories in a multisite scenario No Yes

PBX smart migration (Directory services in a Yes CUCM + CUCME

4.4.2 Systems Architecture

4.4.3 Cisco phone models supported

Series Phone model

6900 series 6921 - 6941 - 6945 - 6961

8900 series 8941 – 8945 – 8961

9900 series 9951 – 9971

4.5 Hardware and software requirements

Application Environment Min requirement level

up to 4 channels Class B Server

up to 2500 users Class B Server

Bundle with up to 120 extensions Class B Server

Real or virtual* CPU RAM Required Operating system

Solution Unified Communication Manager Cisco Compatible

BillyBlue’s 4 4.x, 5.x, 6.x, 7.x, 8.x, BE3000-5000-6000

StoneFax 4.x, 5.x, 6.x, 7.x, 8.x, BE3000-5000-6000

Speedy Enterprise 4.x*, 5.x, 6.x, 7.x, 8.x, BE3000*-5000-6000

 basic licenses, part numbers ending with L

5.1 Licensing and software fulfillment

The entitlement code can be easily activated connecting to http://cisco.imagicle.com/go/activation.

5.2 Try & Buy - evaluation period

 Billy Blue’s 4 processes unlimited calls for up to 250 extensions

The price list is divided by product for an easier approach.

6.1 Imagicle Solutions + Application Suite – Bundle

 Call accounting & billing solution for 250 extensions

Product ID Description GPL

L-IM990-64L Imagicle S+ Pack 64 - billing 64 + fax 2 + dir 64 10,933

6.2 Call accounting & billing – Billy Blue’s 4

Product ID Description GPL

L-IM110-64L Imagicle Billy Blue's 4 - 64 ext. w/ Base License 4,375

L-IM110-120L Imagicle Billy Blue's 4 - 120 ext. w/ Base License 6,300

L-IM110-250L Imagicle Billy Blue's 4 - 250 ext. w/ Base License 7,962

L-IM110-500L Imagicle Billy Blue's 4 - 500 ext. w/ Base License 14,787

L-IM110-1000L Imagicle Billy Blue's 4 – 1000 ext. w/ Base License 22,224

L-IM110-250EC Imagicle Billy Blue's 4 - ext. expansion 250-500 7,700

L-IM110-500EC Imagicle Billy Blue's 4 - ext. expansion 500-1000 8,313

L-IM110-1000E Imagicle Billy Blue's 4 - ext. expansion 1000-2500 6,825

Speedy Enterprise 4.x, 5.x, 6.x, 7.x, 8.x, BE3000-5000-6000