Professional Documents
Culture Documents
http://quizlet.com/18797786/salesforce-adm-201-study-questions-ravi-benedetti-guide-via-adam-frank-flash-cards/
Terms Definitions
WHEN A USER CHOOSES TO CONVERT A LEAD, WHAT CAN THEY OPTIONALLY CHOOSE TO UPDATE? Choose 2 answers. B, C
A. AN EXISTING OPPORTUNITY RECORD
B. AN EXISTING ACCOUNT RECORD
C. AN EXISTING CONTACT RECORD
D. AN EXISTING LEAD RECORD
WHAT IS THE MAXIMUM NUMBER OF RECORDS TO BE PRINTED IN THE PRINTABLE VIEW OF A LIST VIEW? C
A. 2000
B. 100
C. 1000
D. 200
WHICH STEP IS REQUIRED WHEN CONFIGURING THE NEW SALESFORCE FOR OUTLOOK? B,C
Choose 2 answers.
A. ENABLE THE CHATTER FEED SYNC WITH OUTLOOK.
B. SELECT SYNC DIRECTION AND CONFLICT BEHAVIOR.
C. ASSIGN USERS AND PROFILES TO A CONFIGURATION.
D. SELECT THE APPROPRIATE CONFIGURATION TEMPLATE.
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D. MOBILE LITE USERS CAN VIEW, CREATE, EDIT, AND DELETE ACCOUNTS, ASSETS, CONTACTS, LEADS, OPPORTUNITIES, EVENTS, TASKS,
CASES, AND SOLUTIONS.
E. ADMINISTRATORS MUST ASSIGN USERS TO A MOBILE CONFIGURATION BEFORE IT CAN BE USED BY A USER.
SALES MANAGEMENT WANTS TO STAY INFORMED WHEN BIG OPPORTUNITIES ARE BEING CLOSED. THEY HAVE REQUESTED THAT THEY C,D
RECEIVE NOTIFICATION WHEN OPPORTUNITIES WITH LARGE AMOUNTS ARE CLOSED. HOW CAN A SYSTEM ADMINISTRATOR
ACCOMPLISH THIS?
Choose 2 answers.
A. OPPORTUNITY UPDATE REMINDERS
B. VALIDATION RULE
C. BIG DEAL ALERTS
D. WORKFLOW FIELD UPDATES
WHEN YOU TRANSFER OWNERSHIP OF AN ACCOUNT, THE NEW OWNER WILL ALSO GAIN OWNERSHIP OF THE FOLLOWING RECORDS A,B,D
RELATED TO THE TRANSFERRED ACCOUNT AUTOMATICALLY:
Choose 3 answers.
A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.
B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER.
C. ALL OPPORTUNITIES - OPEN AND CLOSED
D. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED.
A USER WANTS TO DELETE SOME OLD CASES. WHAT CONSIDERATIONS MUST THE USER TAKE INTO ACCOUNT? A,C
Choose 2 answers.
A. RELATED CASE COMMENTS ARE DELETED
B. RELATED CONTACTS ARE DELETED
C. RELATED ACTIVITIES ARE DELETED
D. RELATED ACCOUNTS ARE DELETED
IF AN ADMINISTRATOR NEEDS TO DISPLAY THE TOTAL OF ALL CLOSED WON OPPORTUNITIES ON THE DETAIL PAGE OF AN ACCOUNT A
THEY CAN:
A. CREATE A ROLL-UP SUMMARY FIELD TO DISPLAY THE TOTAL
B. CREATE A LOOK-UP FIELD THAT CALCULATES THE SUM
C. CREATE A TEXT SUMMARY FIELD TO REFERENCE THE TOTAL
D. CREATE A SUMMARY
WILL USERS HAVE TO USE THEIR SECURITY TOKEN WHEN LOGGING INTO CONNECT FOR OUTLOOK IF THEIR IP RANGE HAS ALREADY B
BEEN ADDED TO A TRUSTED IP RANGE?
A. YES
B. NO
A SYSTEM ADMINISTRATOR WANTS TO SCHEDULE A WEEKLY DATA EXPORT. WHAT CAN THEY SELECT TO INCLUDE? A,C,D,E
Choose 4 answers.
A. A SPECIFIC OBJECTS DATA
B. THE FOLDER YOU WANT IT EXPORTED TO
C. THE ORGANIZATION'S ATTACHMENTS
D. ALL OF THE DATA FOR THE ORGANIZATION
E. REPLACE THE CARRIAGE RETURNS WITH SPACES
F. YOU CAN SPECIFY WHO THE EXPORT GETS SENT TO
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IF A USER SELECTS THE MANAGE MEMBERS BUTTON ON A CAMPAIGN THEY WILL BE ABLE TO SELECT: A,B,C,E
Choose 4 answers.
A. ADD MEMBERS - SEARCH
B. ADD MEMBERS - IMPORT FILE
C. EDIT MEMBERS - SEARCH
D. ADD MEMBER - PROFILE
E. UPDATE & ADD MEMBERS - IMPORT FILE
AN ADMINISTRATOR CREATED TWO PICKLIST FIELDS: CANDY MANUFACTURER (HERSHEY, MARS) AND CANDY TYPE (SNICKERS, MILKY B
WAY, REECES PIECES, M&MS). IS IT POSSIBLE TO RELATE THE FIELDS TOGETHER SO THAT THE CANDY MANUFACTURER FIELD COULD
IMPACT THE CHOICES LISTED IN THE CANDY TYPE FIELD?
A. YES, THE CANDY MANUFACTURER IS A DEPENDENT PICKLIST, AND THE CANDY TYPE IS A CONTROLLING PICKLIST
B. YES, THE CANDY MANUFACTURER IS A CONTROLLING PICKLIST AND THE CANDY TYPE IS A DEPENDENT PICKLIST
C. YES, THE CANDY MANUFACTURER IS A MASTER AND THE CANDY TYPE IS THE DETAIL
D. NO, BECAUSE THEY ARE BOTH CUSTOM FIELDS
E. NO, BECAUSE THEY ARE BOTH PICK FIELDS
WHICH OF THE FOLLOWING ARE SETTING OPTIONS FOR THE USER INTERFACE? A,B,C,E
Choose 4 answers.
A. ENABLE COLLAPSIBLE SECTIONS
B. SHOW QUICK CREATE
C. SHOW CUSTOMER SIDEBAR COMPONENTS ON ALL PAGES
D. TRANSFER ALL OPEN OPPORTUNITIES.
E. ENABLE DRAG-AND-DROP SCHEDULING ON LIST VIEWS
F. ENABLE CHATTER
AFTER A CUSTOM FISCAL YEAR STRUCTURE IS DEFINED, YOUR COMPANY DECIDES TO USE THE GREGORIAN CALENDAR FOR FISCAL B
PURPOSES, YOU CAN RETURN TO THE STANDARD FISCAL YEAR CALENDAR?
A. TRUE
B. FALSE
WHICH COMBINATION OF OBJECTS IS AVAILABLE WHEN CREATING A CUSTOM REPORT TYPE FOR CHATTER REPORTS? C,D
Choose 2 answers.
A. OPPORTUNITIES, FOLLOWERS, USER FEED
B. ACCOUNTS, USER FEED, COMMENTS
C. USERS, USER FEED, COMMENTS
D. CHATTER GROUPS, MEMBERS
WHICH DATA CAN BE SYNCED USING THE NEW SALESFORCE FOR OUTLOOK? B,D,E
Choose 3 answers.
A. CUSTOM OBJECTS
B. EVENTS
C. LEADS
D. CONTACTS
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E. TASKS
AN ADMIN NEEDS TO SET UP THREE CUSTOM FIELDS: AN AUTO-NUMBER, A PERCENT AND A MULTI-SELECT PICKLIST. IS THIS POSSIBLE? A
A. YES
B. NO
IF A LEAD ASSOCIATED TO A CAMPAIGN IS CONVERTED, WHERE IS THE CAMPAIGN HISTORY TRACKED? A,D
Choose 2 answers.
A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITY
B. ACTIVITY HISTORY ON THE OPPORTUNITY CAMPAIGN
C. THIS INFORMATION DOES NOT CONVERT OVER
D. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT.
WHICH FUNCTIONS ARE AVAILABLE WITH STANDARD FIELDS? CHOOSE ALL THAT APPLY. A,B,D
Choose 3 answers.
A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT.
B. CHANGING FIELD LABELS
C. AUTO POPULATE FROM RELATED RECORD
D. ADDING HELP TEXT TO CERTAIN FIELDS.
WHICH FUNCTION IS AVAILABLE IN THE REPORT BUILDER INTERFACE, PRIOR TO RUNNING THE REPORT? A,D
Choose 2 answers.
A. SAVE
B. PRINTABLE VIEW
C. SCHEDULE FUTURE RUNS
D. SHOW/HIDE DETAILS
E. EXPORT DETAILS
WHICH OF THE FOLLOWING STATEMENTS ARE TRUE CONCERNING EMAIL ACTIVATION? A,B
Choose 2 answers.
A. THE EMAIL ACTIVATION FEATURE REQUIRES THAT THE USER ENTER AN ACTIVATION CODE BEFORE LOGGING ONTO A NEW
COMPUTER
B. THE EMAIL ACTIVATION FEATURE CANNOT BE DISABLED
C. THE EMAIL ACTIVATION FEATURE CAN BE DISABLED BY REQUEST TO SALESFORCE.COM SUPPORT
D. THE EMAIL ACTIVATION FEATURE CAN BE DISABLED THROUGH THE UI
WHAT CAN USERS DO WHEN CHATTER FEED TRACKING IS ENABLED FOR DASHBOARDS? A,B
Choose 2 answers.
A. FOLLOW FILES AND LINKS FOR A DASHBOARD.
B. FOLLOW POSTS AND COMMENTS FOR A DASHBOARD.
C. FOLLOW POSTS AND COMMENTS FOR THE DASHBOARD SOURCE REPORTS.
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D. AUTO-FOLLOW DASHBOARDS CREATED BY THE USER.
ONCE SOLUTION CATEGORY BROWSING HAS BEEN ENABLED FOR AN ORG, A USER MUST HAVE WHAT PERMISSION TO ADD A E
CATEGORY?
A. CREATE ON SOLUTION
B. EDIT AND DELETE ON SOLUTION
C. EDIT ON SOLUTION
D. CREATE AND EDIT ON SOLUTION
E. MANAGE CATEGORIES
ADDING AN EMAIL FROM MICROSOFT OUTLOOK USING SALESFORCE OUTLOOK EDITION IS AN EXAMPLE OF WHAT TYPE OF USAGE? A
A. API
B. UI
THE ACCESS SETTINGS AVAILABLE WHEN SETTING ORGANIZATION WIDE DEFAULTS ARE: A,B
Choose 2 answers.
A. PRIVATE, PUBLIC READ ONLY, PUBLIC READ WRITE, PUBLIC READ WRITE TRANSFER AND CONTROLLED BY PARENT
B. NOT USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS
C. ARE USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS
WHEN A RECORD WAS CREATED ON JULY 1ST, SET TO TRIGGER A WORKFLOW ON JULY 30TH, BUT WAS EDITED ON JULY 23RD TO NO B
LONGER MEET THE CRITERIA. WHAT WILL HAPPEN TO THE WORKFLOW?
A. PUT ON HOLD
B. REMOVED FROM THE QUEUE
C. WORKFLOW WILL FIRE ON JULY 30TH
D. WORKFLOW WILL FIRE ON JULY 23RD
WHO CAN MANUALLY SHARE A RECORD? (SELECT ALL THAT APPLY) A,C,D
Choose 3 answers.
A. THE OWNER OF THE RECORD
B. ANYONE ON THE ROLE HIERARCHY, DIRECTLY BELOW THE OWNER OF THE RECORD
C. SYSTEM ADMINISTRATOR PROFILE
D. ANYONE WITH MODIFY ALL DATA ON THEIR PROFILE
WHEN A LEAD FAILS TO BE CREATED THROUGH WEB TO LEAD DUE TO A VALIDATION RULE THE ERROR MESSAGES GET SENT TO: C
A. IT DOES NOT GENERATE AN ERROR MESSAGE
B. THE LEAD ASSIGNMENT CREATOR
C. THE DEFAULT LEAD CREATOR
A SYSTEM ADMINISTRATOR NEEDS TO RESTRICT USERS ABILITY TO VIEW A DASHBOARD. HOW CAN THIS BE ACCOMPLISHED? C,D
Choose 2 answers.
A. RESTRICT THE ACCESS TO THE FOLDER THAT THE SOURCE REPORT IS LOCATED
B. CREATE A SHARING RULE TO RESTRICT THE ACCESS
C. EDIT THE DASHBOARD PROPERTIES TO SAVE IT IN A FOLDER THAT IS ACCESSIBLE TO ONLY CERTAIN PEOPLE
D. RESTRICT THE ACCESS TO THE FOLDER THAT THE DASHBOARD IS LOCATED
WHICH TYPE OF FILE CAN BE ACCESSED FROM THE FILES TAB? A,C,D
Choose 3 answers.
A. FILES ATTACHED TO A CHATTER GROUP POST
B. FILES IN CONTENT WORKSPACES
C. FILES ATTACHED TO A CHATTER PROFILE POST
D. FILES UPLOADED TO THE DOCUMENTS TAB
E. FILES UPLOADED TO THE SOLUTIONS TAB
A SYSTEM ADMINISTRATOR IS PERFORMING MAINTENANCE ON THE SYSTEM AND IS INSERTING NEW RECORDS. HE ACCIDENTALLY A,C
PERFORMS AN UPLOAD WITH THE INCORRECT INFORMATION. WHAT OPTIONS DOES THE SYSTEM ADMINISTRATOR HAVE?
Choose 2 answers.
A. MASS DELETE WITH THE MASS DELETE WIZARD
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B. DELETE THE RECORDS WITH THE IMPORT WIZARD
C. DELETE THE RECORDS WITH THE DATA LOADER
D. DELETE THE RECORDS WITH THE MICROSOFT OUTLOOK PLUGIN
WHAT IS THE MAXIMUM NUMBER OF RECORDS THAT RETURN IN A REPORT WITHOUT EXPORTING THE RESULTS? B
A. 65000
B. 2000
C. 3000
D. 1000
CHANGING THE DATA TYPE OF AN EXISTING CUSTOM FIELD CAN CAUSE DATA LOSS IN WHICH FOLLOWING SITUATIONS? C,D
Choose 2 answers.
A. SAVING A RECORD
B. MASS EXPORTING DATA
C. CHANGING TO OR FROM TYPE DATE OR DATE/TIME
D. CHANGING TO A CURRENCY FROM ANY OTHER TYPE
IF THE ORG WIDE DEFAULT IS PUBLIC READ/WRITE for an Object, WHAT FEATURE IN SALESFORCE IS NEEDED TO RESTRICT ACCESS TO A
THAT OBJECT?
A. PROFILE
B. ROLE HIERARCHY
C. RECORD TYPE
D. PAGE LAYOUT
WHEN YOU DEFINE A DATA VALIDATION RULE, WHAT ELSE MUST YOU ALSO DEFINE? B
A. WHETHER OR NOT THE FIELD IS REQUIRED
B. AN ERROR MESSAGE
C. WHAT EMAIL GETS SENT IF THE RULE TRIGGERS
D. WHETHER OR NOT THE RECORD GETS DELETED
WHICH FEATURE DOES SALESFORCE CRM PROVIDE FOR RESTRICTING LOGIN ACCESS TO THE APPLICATION? A,B,C
Choose 3 answers.
A. PROFILE-BASED IP RESTRICTIONS
B. ORGANIZATION-WIDE IP RESTRICTIONS
C. PROFILE-BASED LOGIN HOUR RESTRICTIONS
D. ORGANIZATION-WIDE LOGIN HOUR RESTRICTIONS
A SYSTEM ADMINISTRATOR WANTS TO DO SOME MAINTENANCE ON THE SYSTEM AND BEGINS BY DELETING CUSTOM FIELDS THAT ARE A,C,D
OBSOLETE. IN WHICH SITUATION WOULD HE RUN INTO AN ISSUE?
Choose 3 answers.
A. IF THE FIELD IS USED IN A VALIDATION RULE
B. IF THE FIELD IS REFERENCED IN A REPORT TYPE
C. IF THE FIELD IS REFERENCED IN A WORKFLOW FIELD UPDATE
D. IF THE FIELD IS USED IN A FORMULA FIELD
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WILL DATA BE LOST IN A CUSTOM FIELD IF DATA TYPE IS CHANGED TO NUMBER FROM ANY OTHER DATA TYPE? A
A. YES
B. NO
ON LEAD CONVERSION A LEAD OBJECT CUSTOM FIELD CAN NOT BE MAPPED TO WHICH OBJECT CUSTOM FIELD? C
A. ACCOUNT
B. CONTACTS
C. CASE
D. OPPORTUNITY
WHICH TOOL SHOULD BE USED TO IMPORT MORE THEN 65000 RECORDS IN SALESFORCE.COM? B
A. SFDC IMPORT WIZARD
B. DATA LOADER
WHICH OF THE FOLLOWING IS NOT A MANDATORY FIELD WHILE CREATING A USER RECORD? B
A. PROFILE
B. ROLE
C. ALIAS
D. COMMUNITY NICKNAME
A USER SUCCESSFULLY LOGIN'S AT 3:00 PM, WHAT HAPPENS AT 3:31 PM, IF THE LOGIN HOURS FOR THE USER'S PROFILE ARE SET FROM D
7:30 AM TO 3:30 PM?
A. USER IS AUTOMATICALLY LOGGED OUT
B. USER KEEPS WORKING CONTINUOUSLY WITHOUT ANY ISSUES
C. USER IS ASKED IN A POPUP WINDOW IF HE WOULD LIKE TO EXTEND HIS SESSION
D. USER IS LOGGED OUT ONCE HE TRIES TO DO ANY DML (DATA MANIPULATION) OPERATION I.E. SAVE, EDIT ETC.
WHICH WORKFLOW EVALUATION CRITERIA CANNOT BE USED FOR TIME DEPENDENT WORKFLOWS? C
A. WHEN A RECORD IS CREATED, OR WHEN A RECORD IS EDITED AND DID NOT PREVIOUSLY MEET THE RULE CRITERIA
B. ONLY WHEN A RECORD IS CREATED
C. EVERY TIME A RECORD IS CREATED OR EDITED
D. ALL 3 CRITERIA'S CAN BE USED
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B. PROFILE BASED LOGIN IP RANGES
C. ORGANIZATION BASED LOGIN HOURS
D. ORGANIZATION BASED LOGIN IP RANGES
FOR HOW MANY DAYS DELETED RECORDS ARE KEPT IN THE RECYCLE BIN? A
A. 15
B. 30
C. 45
D. 60
WHICH OF THE FOLLOWING IS THE BEST WAY TO MAKE THE FIELD MANDATORY FOR EVERYONE? A
A. PAGE LAYOUT
B. VALIDATION RULE
C. ROLES & PROFILES
D. FIELD LEVEL SECURITY
WHICH OF THE FOLLOWING CANNOT BE ON THE CONTROLLING SIDE OF THE DEPENDENT PICKLIST? D
A. CHECKBOX
B. CUSTOM PICKLIST
C. STANDARD PICKLIST
D. MULTI SELECT PICKLIST
ON LEAD CONVERSION, THE CLOSE DATE OF THE NEWLY CREATED OPPORTUNITY IS AUTOMATICALLY SET TO? C
A. BLANK
B. TODAY ()
C. LAST DAY OF CURRENT QUARTER
D. LAST DAY OF CURRENT MONTH
E. LAST DAY OF CURRENT YEAR
WHICH OF THE FOLLOWING PROFILE PERMISSIONS WILL ENABLE THE USER TO EDIT ANY RECORD, REGARDLESS OF THE SHARING D
MODEL?
A. CUSTOMIZE APPLICATION
B. VIEW SETUP AND CONFIGURATION
C. VIEW ALL DATA
D. MODIFY ALL DATA
E. NONE OF THE ABOVE
CAN AN ADMINISTRATOR CHANGE THE PROFILE SETTINGS OF THE STANDARD SOLUTION MANAGER PROFILE? B
A. YES
B. NO
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C. DEPENDS ON THE SETTING OF THE ADMINISTRATOR PROFILE
WHICH OF THE FOLLOWING OBJECTS CANNOT BE IMPORTED VIA THE SALESFORCE.COM IMPORT WIZARD? C
A. LEADS
B. ACCOUNTS
C. OPPORTUNITIES
D. SOLUTIONS
A CUSTOM FIELD IS MADE READ ONLY FROM THE FIELD LEVEL SECURITY AND REQUIRED FROM PAGE LAYOUT. THE FIELD WILL BE A
A. READ ONLY FOR THE USER
B. REQUIRED FOR THE USER
C. THROWS AN ERROR AND DON'T ALLOW TO MAKE READ ONLY FIELD MANDATORY FROM PAGE LAYOUT
D. USER IS GIVEN A CHOICE IN A POP UP WINDOW
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E. NONE OF THE ABOVE
HOW MANY CUSTOM SUMMARY FORMULA FIELDS ARE ALLOWED ON A SINGLE REPORT? A
A. 5
B. 10
C. 15
D. 20
E. NO LIMIT
IS IT POSSIBLE FOR A USER TO SEE DIFFERENT SET OF DATA IN REPORT AND IN A DASHBOARD BASED ON THE SAME REPORT? A
A. YES
B. NO
WHICH OF THE FOLLOWING CANNOT BE USED AS A SOURCE REPORT FOR THE ANALYTICAL SNAP SHOT? C
A. TABULAR REPORTS
B. SUMMARY REPORTS
C. MATRIX REPORTS
D. ALL CAN BE USED
WHICH IMPORT FUNCTIONALITY OF SALESFORCE.COM SHOULD BE USED IF ONE NEEDS TO IMPORT THE 30000 CASES IN B
SALESFORCE.COM?
A. IMPORT WIZARD
B. DATA LOADER
C. ANY ONE OF A OR B
D. NONE OF A OR B
ALL DASHBOARD VIEWERS SEE DATA BASED ON THE SECURITY SETTINGS OF THE RUNNING USER—REGARDLESS OF THEIR OWN A
PERSONAL SECURITY SETTINGS?
A. TRUE
B. FALSE
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HOW MANY ROLL UP SUMMARY FIELDS CAN BE CREATED IN THE ENTERPRISE EDITION ON A CUSTOM OBJECT? A
A. 10
B. 20
C. 30
D. NO RESTRICTION ON NO. OF FIELDS
WHICH FEATURE IN SFDC COMBINES A LIST VIEW AND RELATED RECORDS INTO ONE SCREEN WITH DIFFERENT FRAMES SO THAT USERS C
HAVE ALL THE INFORMATION THEY NEED WHEN INTERACTING WITH SALESFORCE.COM?
A. ACCOUNTS
B. ASSET
C. CONSOLE
D. CALL CENTER
E. CAMPAIGN
Are there any limits to the number and type of list views that can be created in a console?. No, the only limitation is that
users cannot create list views in
the console, but can utilize any
list views in the console created
on corresponding tabs.
How would an administrator modify lookup records in a console layout? Mini Page Layout
Users do not have to navigate to the home page to see recent records, access the recycle bin, or utilize custom links
WHAT HAPPENS WHEN A USER OWNS AN OPPORTUNITY RECORD BUT DOES NOT HAVE THE READ PERMISSION ON OPPORTUNITY B
OBJECT?
A. HE STILL SEES THE OPPORTUNITY RECORD
B. HE IS NOT ABLE TO SEE THE OPPORTUNITY RECORD
C. THIS CASE CAN NEVER ARISE
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CONDITIONAL HIGHLIGHTING CANNOT BE USED FOR? A
A. TABULAR REPORTS
B. SUMMARY REPORTS
C. MATRIX REPORTS
D. NONE OF THE ABOVE
YOU CAN USE CONDITIONAL HIGHLIGHTING FOR SUMMARY AND MATRIX REPORT ONLY A
A. TRUE
B. FALSE
WHICH OF THE FOLLOWING IS AN AUTOMATED PROCESS YOUR ORGANIZATION CAN USE TO APPROVE RECORDS IN SALESFORCE.COM? B
A. VALIDATION PROCESS
B. APPROVAL PROCESS
C. WORKFLOW RULES
D. RECORD TYPES
WHICH OF THE FOLLOWING EMAIL TEMPLATE CANNOT BE USED TO SEND A MASS EMAIL? D
A. TEXT
B. HTML WITH LETTERHEAD
C. CUSTOM HTML
D. VISUALFORCE
WHICH OF THE FOLLOWING OBJECTS DOES NOT SUPPORT THE BUSINESS PROCESS? B
A. LEAD
B. ACCOUNT
C. OPPORTUNITY
D. CASE
E. SOLUTION
CAN A USER RESTRICT ACCESS WITH THE HELP OF THE SHARING RULES? B
A. YES
B. NO
IS IT POSSIBLE FOR USERS TO OVERRIDE THEIR OWN FORECASTS AND FORECASTS FOR USERS BELOW THEM IN THE FORECAST A
HIERARCHY?
A. YES
B. NO
WITH SHARING RULES ONE CAN MAKE AUTOMATIC EXCEPTIONS TO THE ORGANIZATION-WIDE DEFAULT FOR DEFINED SETS OF USERS. A
A. TRUE
B. FALSE
AN OPPORTUNITY THAT REACHES THE THRESHOLD WITH 80% PROBABILITY WILL TRIGGER ADDITIONAL ALERTS IF THE PROBABILITY B
SUBSEQUENTLY GOES HIGHER TO 85%.
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A. YES
B. NO
C. DEPENDS ON THE SETTINGS
WHICH OF THE FOLLOWING FEATURE ALLOWS YOU TO SEND AN EMAIL WHEN AN OPPORTUNITY REACHES A THRESHOLD VALUE? B
A. VALIDATION RULE
B. BIG DEAL ALERT
C. OPPORTUNITY ALERT
D. BIG TICKET EMAIL
CONDITIONAL HIGHLIGHTING ONLY APPLIES TO THE FIRST SUMMARY FIELD COLUMN IN THE TABLE? A
A. TRUE
B. FALSE
ESCALATION RULES ONLY RUN DURING THE BUSINESS HOURS WITH WHICH THEY ARE ASSOCIATED? A
A. TRUE
B. FALSE
RUNNING USER CONCEPT IN DASHBOARD ALLOWS USERS TO VIEW DATA, WHICH NORMALLY THEY CANNOT VIEW? A
A. TRUE
B. FALSE
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D. ADMIN CAN SET THE TIME OF REFRESH
Assignment Rules for Leads and Cases Specifies conditions that a lead
or case must match for it to be
assigned
Auto-Response Rules for Leads and Cases Defines the criteria a lead or
case must match to trigger an
auto-response rule
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HOW MANY SOLUTION RECORDS CAN BE IMPORTED VIA IMPORT WIZARD? C
A. 500
B. 5,000
C. 50,000
D. SOLUTION RECORDS CANNOT BE IMPORTED VIA IMPORT WIZARD
IF YOU DELETE AN EMAIL FROM A CASE AND THEN DELETE THE CASE, YOU WILL NOT BE ABLE TO RETRIEVE THE DELETED EMAIL FROM A
THE RECYCLE BIN
A. TRUE
B. FALSE
ON WHICH OF THESE AREAS ARE DATA VALIDATION RULES ENFORCED BUT NO FEEDBACK IS GIVEN TO USERS? C
A. LEAD CONVERT
B. RECORD MERGER
C. WEB-TO-CASE
D. SALESFORCE MOBILE
E. SELF SERVICE PORTAL
WHAT SHOULD BE THE ADVANCED FILTER CONDITIONS TO MEET THE REQUIREMENT "FIND CONTACTS OWNED BY POO THAT HAVE A A
TITLE OF CFO, FUNCTIONAL ROLE OF CFO, OR REPORTS TO THE CFO?"
1) TITLE EQUALS CFO
2) FUNCTIONAL ROLE EQUALS CFO
3) REPORTS TO EQUALS CFO
4) CONTACT OWNER CONTAINS POO
A. (1 OR 2 OR 3) AND 4
B. (4 AND (2 OR 3)) OR 1
C. (1 OR 2 OR (3 AND 4)
D. (1 AND (2 OR 3)) OR 4
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E. ALL OF THE ABOVE
TO EMAIL A REPORT TO OTHER USERS, THE REPORT MUST BE IN A PUBLIC FOLDER WITH ACCESS GRANTED TO THE OTHER USERS? A
A. TRUE
B. FALSE
WHEN A FIELD IS DELETED FROM A PAGE LAYOUT, IS IT ALSO DELETED FROM THE OBJECT? B
A. YES
B. NO
WHEN YOU INSERT A RECORD USING THE API, DO VALIDATION RULES GET EXECUTED? A
A. YES
B. NO
SCHEDULED REPORTS RUN IN THE TIME ZONE OF THE USER WHO SCHEDULES THE REPORT. A
A. TRUE
B. FALSE
REPORTS SHOW ONLY THE INFORMATION YOU CAN ACCESS, WHEREAS DASHBOARDS SHOW INFORMATION WHICH YOU CANNOT A
NORMALLY ACCESS.
A. TRUE
B. FALSE
IF A FIELD IS VISIBLE IN THE SEARCH LAYOUT BUT HIDDEN FOR CERTAIN USERS VIA THE FIELD-LEVEL SECURITY SETTINGS THEN WHICH C
OF THE FOLLOWING STATEMENT IS TRUE?
A. THE FIELD-LEVEL SECURITY OVERRIDES THE SEARCH LAYOUT AND THE FIELD WILL BE HIDDEN FOR ALL USERS
B. THE FIELD WILL STILL BE VISIBLE IN SEARCH LAYOUT TO ALL THE USERS
C. THE FIELD-LEVEL SECURITY OVERRIDES THE SEARCH LAYOUT AND THE FIELD WILL BE HIDDEN FOR THOSE USERS
D. NONE OF THE ABOVE
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WHICH OF THE FOLLOWING MAKE A USER RECORD UNIQUE? C
A. PROFILE
B. EMAIL ID
C. USERNAME
D. ROLE
THOUGH MULTIPLE CAMPAIGNS CAN BE INFLUENTIAL, YOU CAN ONLY DESIGNATE ONE CAMPAIGN AS THE PRIMARY CAMPAIGN A
SOURCE ON THE OPPORTUNITY?
A. TRUE
B. FALSE
CUSTOMER PORTAL USERS CAN VIEW THE TAGS SECTION OF A PAGE, IF IT IS INCLUDED IN A PAGE LAYOUT. B
A. TRUE
B. FALSE
IF CUSTOM FISCAL YEARS ARE ENABLED THEN YOU CANNOT USE STANDARD FORECASTING? A
A. TRUE
B. FALSE
CASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER ADDS AN ACTIVITY OR SENDS AN B
EMAIL FROM THE CASE RECORD?
A. TRUE
B. FALSE
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B. NO
THE OPPORTUNITIES FIELDS OF THE CAMPAIGN STATISTICS SECTION ON A CAMPAIGN DETAIL PAGE WILL ONLY BE POPULATED FOR THE A
CAMPAIGN DESIGNATED AS THE PRIMARY CAMPAIGN SOURCE?
A. TRUE
B. FALSE
CASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER ADDS A RELATED COMMENT TO B
THE CASE?
A. TRUE
B. FALSE
FOR CUSTOM OBJECT RECORDS TO APPEAR IN SEARCH RESULTS, AN ASSOCIATED TAB NEEDS TO EXIST, BUT DOES NOT HAVE TO BE A
VISIBLE TO USERS.
A. TRUE
B. FALSE
WILL TWO DIFFERENT USERS GET THE SAME SEARCH RESULTS ON SEARCHING FOR A COMMON KEYWORD? B
A. YES
B. NO
_________ ARE WORDS OR SHORT PHRASES THAT USERS CAN ASSOCIATE WITH MOST SALESFORCE.COM RECORDS TO DESCRIBE AND B
ORGANIZE THEIR DATA IN A PERSONALIZED WAY?
A. CATEGORIES
B. TAGS
C. GROUPS
D. LIBRARIES
WHAT HAPPENS WHEN A USER CLICKS ON THE CREATE NEW APPS OPTION PRESENT IN THE LIST OF APPS SECTION? C
A. USER IS TAKEN TO A CREATE NEW APP PAGE IN SALESFORCE.COM
B. USER IS TAKEN TO APP EXCHANGE
C. USER IS TAKEN TO DEVELOPER.FORCE.COM PAGE
D. NONE OF THE ABOVE
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__________ ARE A COLLECTION OF FORCE.COM COMPONENTS AND APPLICATIONS THAT ARE MADE AVAILABLE TO OTHER D
ORGANIZATIONS THROUGH THE APPEXCHANGE.
A. APPLICATION
B. OBJECT
C. WORKFLOW RULES
D. PACKAGES
E. VISUAL FORCE PAGE
YOU CAN SET A TAB AS A LANDING TAB WHILE CREATING THE TAB FOR THE OBJECT? B
A. TRUE
B. FALSE
WHICH IS THE NEW TYPE OF DASHBOARD CHART TO MAKE ENTRY IN SPRING'11 RELEASE? C
A. WATERFALL CHART
B. ORGANIZATION CHART
C. SCATTER
D. GAUGE
E. METRIC
WHICH OF THE FOLLOWING IS USED FOR AUTOMATICALLY OPENING RECORDS BY AN ADMINISTRATOR WHEN THEY MEET A DATA B
TRIGGER POINT?
A. MANUAL SHARING
B. CRITERIA BASED SHARING RULES
C. OWD
D. NONE OF THE ABOVE
IN THE SPRING'11 SALESFORCE.COM RELEASE, DYNAMIC DASHBOARDS HAVE BEEN ADDITIONALLY INCLUDED FOR WHICH EDITION: C
A. DEVELOPER EDITION
B. PROFESSIONAL EDITION
C. ENTERPRISE EDITION
D. UNLIMITED EDITION
WHICH OF THE FOLLOWING EVENTS ARE ALLOWED WHILE WRITING A TRIGGER ON FEEDS ITEM AND FEED COMMENT OBJECT? B
A. INSERT, UPDATE
B. INSERT, DELETE
C. INSERT, UNDELETE
D. UPDATE, UNDELETE
E. INSERT, UPDATE, DELETE
YOU CAN SHARE THE DASHBOARD COMPONENTS SNAPSHOT WITH EVERYONE IN THE COMPANY WITH CHATTER? D
A. NO, WE CANNOT SHARE WITH THE COMPANY
B. NO, WE CANNOT SHARE WITH PEOPLE WHO DO NOT HAVE ACCESS TO THE DASHBAORD
C. YES WE CAN SHARE, BUT ONLY PEOPLE HAVING ACCESS TO DASHBOARD WILL BE ABLE TO SEE THE DATA
D. YES AND EVERYONE WILL BE ABLE TO SEE IT REGARDLESS OF ACCESS TO DASHBOARD
19
WITH SPRING'11 RELEASE NOW YOU CAN HAVE PHOTOS IN DASHBOARD COMPONENTS? B
A. NO
B. YES BUT ONLY IN TABLES
C. YES IN EVERY TYPE OF CHART
WHICH OF THE FOLLOWING SETTINGS DIRECTLY AFFECTS DATE FIELDS TO DISPLAY AS MM/DD/YYYY? A
A. LOCALE
B. TIME ZONE
C. LANGUAGE
D. DEFAULT CURRENCY
WHERE DO YOU GO TO CREATE A LIST VIEW SO THAT YOU CAN SEE IT ON THE CONSOLE, UNDER THE ACCOUNTS OBJECT? B
A. CREATE A LIST VIEW ON THE CONSOLE
B. CREATE A LIST VIEW ON ACCOUNTS
C. CREATE A LIST VIEW ON CONTACTS
D. CREATE A FIELD ON THE CONSOLE
WHICH OF THE FOLLOWING STATEMENTS ARE TRUE ABOUT DATA VALIDATION? A,C
Select all that apply.
A. VALIDATION RULES APPLY TO ALL NEW AND UPDATED RECORDS FOR AN OBJECT.
B. VALIDATION RULES CAN UPDATE FIELDS WHICH ARE NOT INCLUDED IN A PAGE LAYOUT.
C. VALIDATION RULES CAN REFERRENCE FIELDS WHICH ARE NOT INCLUDED IN A PAGE LAYOUT.
D. IF AN ERROR MESSAGE IS NOT SET, A DEFAULT MESSAGE WILL BE PROMPTED INSTEAD.
E. ALL OF THE ABOVE
F. NONE OF THE ABOVE
THE ACCOUNT OWNER, OPPORTUNITY OWNERS, AND CASE OWNERS MAY OR MAY NOT BE THE SAME USER. A
A. TRUE
B. FALSE
WHICH FILE TYPES CAN YOU USE WHEN EXPORTING REPORTS? B,C
Select all that apply.
A. YOU CAN NOT EXPORT A REPORT. YOU CAN ONLY EMAIL IT.
B. COMMA DELIMITED (.CSV)
C. EXCEL (.XLS)
D. PDF
A STANDARD PROFILE THAT HAS STANDARD USER PERMISSIONS AND CAN MANAGE PUBLISHED SOLUTIONS AND SOLUTION E
CATEGORIES
A. MARKETING PROFILE
B. CONTRACT MANAGER
C. SYSTEM ADMINISTRATOR
D. MARKETING USER
E. SOLUTION MANAGER
SALESFORCE.COM ARCHIVES OLDER ACTIVITIES ACCORDING TO WHICH OF THE FOLLOWING CONDITIONS: B,D,E
Select all that apply
A. CLOSED EVENTS 180 DAYS OLD
B. EVENTS WITH A DUE DATE GREATER THAN 365 DAYS OLD
C. OPEN TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD
D. CLOSED TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD
E. CLOSED TASKS WITHOUT A DUE DATE THAT WERE CREATED MORE THAN 365 DAYS AGO
AT THIS CLICK PATH: [SETUP > APP SETUP > CUSTOMIZE > TAB NAMES AND LABELS > RENAME TABS AND LABELS] - YOU CAN RENAME A
THE TAB NAMES OF STANDARD OBJECTS.
A. TRUE
B. FALSE
IS IDENTITY CONFIRMATION NECESSARY IF A USER'S IP ADDRESS IS KNOWN AND BROWSER COOKIE EXISTS? B
A. YES
B. NO
ARE CUSTOM OBJECT REPORTS ACCESSIBLE WHEN YOU ADD A CUSTOM OBJECT TAB? B
A. YES
B. NO
C. ONLY IF THE OBJECT IS NOT RELATED TO ANY OTHER OBJECT
21
WHAT IS NOT FOUND ON A COMPANY PROFILE? B
A. LANGUAGE, LOCALE, AND TIME ZONE
B. PROFILES
C. LICENSES
D. STORAGE AND USED SPACE
E. MANAGE CURRENCIES
F. FISCAL YEARS
CUSTOM REPORT TYPES (CRT) ALLOWS YOU TO BUILD A FRAMEWORK FROM WHICH USERS CAN CREATE AND CUSTOMIZE REPORTS IN B
THE REPORT WIZARD BUT NOT IN REPORT BUILDER.
A. TRUE
B. FALSE
A PROFILE IS A COLLECTION OF SETTINGS AND PERMISSIONS THAT DETERMINE WHAT THE USER CAN DO WITH RECORDS THEY HAVE A
ACCESS TO AND HOW THEY VIEW THOSE RECORDS.
A. TRUE
B. FALSE
CUSTOM FORMULA FIELDS CAN REFERENCE OTHER CUSTOM FORMULA FIELDS INCLUDING THEMSELVES. B
A. TRUE
B. FALSE
YOU MUST RUN THE REPORT BEFORE YOU CAN PRINT OR EXPORT IT BECAUSE THE PRINTABLE VIEW AND EXPORT DETAILS BUTTONS A
ARE NOT AVAILABLE IN THE REPORT BUILDER.
A. TRUE
B. FALSE
22
F. ALL EXCEPT PROFESSIONAL EDITION
HOW MANY PROFILES CAN LOAD IN A SINGLE LIST VIEW WITH ENHANCED PROFILE MANAGEMENT ENABLED? C
A. 300
B. 500
C. 200
D. 1000
USER A MODIFIES A RECORD. THIS MODIFICATION TRIGGERS A WORKFLOW RULE FOR IMMEDIATE EXECUTION THAT INCLUDES A FIELD A
UPDATE ON THE CURRENT RECORD. AFTER THE EXECUTION IS COMPLETE, WHAT USER WILL BE LISTED UNDER THE LAST MODIFIED
FIELD OF THIS RECORD?
A. USER A
B. THE DESIGNATED WORKFLOW USER
C. THE DEFAULT WORKFLOW USER
D. THE LAST USER TO MODIFY THE RECORD PRIOR TO USER A
WHAT ARE TWO SOURCES FROM WHICH CASES CAN BE CREATED? C,D
A. WEB-TO-LEAD
B. WEB-TO-WEB
C. EMAIL-TO-CASE
D. CONNECT FOR OUTLOOK
WHICH REPORT FORMAT SUMMARIZES DATA IN A GRID AGAINST HORIZONTAL AND VERTICAL CRITERIA AND PROVIDES TOTALS FOR B
BOTH ROWS AND COLUMNS?
A. SUMMARY
B. MATRIX
C. TABULAR
EVERY PROFILE, INCLUDING PROFILES ASSOCIATED WITH CUSTOMER PORTAL USERS MUST HAVE AT LEAST ONE VISIBLE APP. B
A. TRUE
B. FALSE
CLIENTS DO NOT HAVE TO ENABLE CUSTOMIZABLE FORECASTING BEFORE THEY CAN ASK SALESFORCE.COM TO ACTIVATE TERRITORY B
MANAGEMENT.
23
A. TRUE
B. FALSE
WHAT HAPPENS WHEN YOU CONVERT A LEAD AND AN EXISTING ACCOUNT AND CONTACT HAVE THE SAME NAME AS THE ONE C
SPECIFIED ON THE LEAD?
A. THE ACCOUNT AND CONTACT WILL AUTOMATICALLY BE OVERWRITTEN.
B. A NEW ACCOUNT AND CONTACT WILL BE CREATED WITH DIFFERENT SALESFORCE ID.
C. YOU CAN CHOOSE TO UPDATE THE EXISTING ACCOUNT AND CONTACT.
D. THE RECORDS WILL AUTOMATTICALLY UPDATE.
E. THE CONVERSION WILL FAIL.
THIS HELPS YOU MANAGE THE COMPLETE LIFECYCLE OF CUSTOMER SERVICE, FROM LOGGING CASES TO SUGGESTING AND DELIVERING E
SOLUTIONS ACROSS MULTIPLE CHANNELS, INCLUDING WEB SELF-SERVICE AND LIVE AGENT SUPPORT
A. IDEAS
B. COMMUNITY
C. SALES CLOUD
D. SALES CLOUD2
E. SERVICE CLOUD2
F. NONE OF THE ABOVE
WHAT IS THE DEFAULT REPORT FORMAT FOR NEW REPORTS CREATED IN REPORT BUILDER? B
A. SUMMARY
B. TABULAR
C. MATRIX
24
C. THE SOURCE REPORT MUST BE STORED IN THE DRILL-TO-DETAIL FOLDER.
D. THE SOURCE REPORT MUST BE GROUPED BY RECORD NAME, RECORD OWNER, OR FEED POST
THIS TYPE OF RELATIONSHIP LINKS TWO OBJECTS TOGETHER, BUT IT HAS NO EFFECT ON DELETION, RECORD OWNERSHIP, OR SECURITY, A
AND THE LOOKUP RELATIONSHIP FIELD IS NOT REQUIRED IN THE PAGE LAYOUT.
A. LOOKUP RELATIONSHIP
B. MASTER-DATAIL RELATIONSHIP
C. MASTER-DETAIL-SUB DETAIL RELATIONSHIP
WHEN YOU DELETE A CONTACT, IT'S ASSOCIATED CAMPAIGN MEMBER RECORD IS DELETED AS WELL. A
A. TRUE
B. FALSE
IDENTIFY THE TRUE STATEMENTS ABOUT THE WORKFLOW APPROVAL PROCESS? A,C,D
Select all that apply
A. WHEN A RECORD IS SUBMITTED FOR APPROVAL THE ADMIN CAN EDIT THE RECORD
B. YOU CAN FORWARD AN EMAIL APPROVAL REQUEST TO ANOTHER EMAIL ADDRESS
C. THE APPROVERS DELEGATE CAN ALSO APPROVE A REQUEST
D. APPROVERS CAN VIEW AN APPROVAL REQUEST FROM THEIR HOME PAGE
E. APPROVERS CAN ONLY ACCESS AN APPROVAL PAGE FROM THE APPLICATION
TIME-DEPENDENT WORKFLOW WILL NOT WORK WITH WHICH TYPE OF WORKFLOW EVALUATION CRITERIA? B
A. ONLY WHEN A RECORD IS CREATED
B. EVERY TIME A RECORD IS CREATED OR EDITED
C. EVERY KIND OF WORKFLOW EVALUATION CRITERIA
D. WHEN A RECORD IS EDITED AND IT DIDN'T PREVIOUSLY MEET THE RULE CRITERIA
SPRING '11 INCLUDES A MANAGED VERSION OF CHATTER DESKTOP FOR ENTERPRISE DEPLOYMENTS, AND ADMINISTRATION CONTROLS A
FOR CONTROLLING ACCESS TO CHATTER DESKTOP IN YOUR ORGANIZATION.
A. TRUE
B. FALSE
25
RECORD LOCKING PREVENTS USERS FROM EDITING A RECORD ONLY IF THEY HAVE CERTAIN FIELD-LEVEL SECURITY OR SHARING B
SETTINGS.
A. TRUE
B. FALSE
THE RECORD OWNER IS A USER OR A QUEUE THAT HAS CONTROL OR RIGHTS TO A PARTICULAR DATA RECORD. A
A. TRUE
B. FALSE
IF THE SYSTEM ADMINISTRATOR SET A USER TO CREATE ONLY A CERTAIN RECORD TYPE, THIS USER'S ABILITY TO VIEW OTHER RECORD B
TYPES IS AFFECTED.
A. TRUE
B. FALSE
26
E. 2000
WHEN CONVERTING A LEAD, WHAT VALUES ARE TRANSFERRED TO THE OPPORTUNITY? C,D
Select all that apply:
A. AMOUNT = LEAD AMOUNT
B. CLOSE DATE = TODAY
C. CLOSE DATE = LAST DAY IN FISCAL QUARTER
D. STAGE = FIRST STAGE IN LIST
A WORKFLOW APPROVAL PROCESS MAY BE USED FOR ALL OF THE FOLLOWING OBJECTS EXCEPT: B
A. OPPORTUNITY
B. USERS
C. ASSETS
D. CONTRACTS
THE FORMULA EDITOR MAY BE USED IN ALL OF THE FOLLOWING PLACES EXCEPT C
A. S-CONTROL
B. FORMULA FIELD
C. DEFAULT VALUES ON STANDARD FIELDS
IF YOU ARE ADDED TO A SALES TEAM WITH READ/WRITE ACCESS YOU THEN HAVE THE ABILITY TO EXTEND SHARING ON THE B
OPPORTUNITY TO OTHER USERS.
A. TRUE
B. FALSE
WHICH OF THE FOLLOWING FIELDS CANNOT BE A CONTROLLING FIELD FOR DEPENDENT PICKLISTS C
A. STANDARD PICKLIST
B. CUSTOM PICKLIST
27
C. CUSTOM MULTI-SELECT PICKLIST
D. STANDARD CHECKBOX
E. CUSTOM CHECKBOX
WHEN YOU HAVE EXCEEDED YOUR GENERAL STORAGE LIMIT, YOU CAN USE YOUR COMPLIMENTARY DOCUMENT STORAGE FOR B
ADDITIONAL SPACE.
A. TRUE
B. FALSE
TO MAKE A FIELD REQUIRED, WHICH OF THE FOLLOWING IS USED (PICK THE BEST POSSIBLE ANSWER) A
A. PAGE LAYOUT
B. FIELD LEVEL SECURITY
C. PROFILE
D. BOTH PAGE LAYOUT AND FIELD LEVEL SECURITY
ALL OF THE FOLLOWING ARE DEFAULT ACCOUNT RECORD TYPES WITH CLIENT MANAGEMENT EXCEPT: D
A. ACCOUNT TAB DEFAULT
B. BUSINESS ACCOUNT DEFAULT
C. PERSON ACCOUNT DEFAULT
D. PARTNER ACCOUNT DEFAULT
YOU MUST BE A USER OF SALESFORCE.COM IN ORDER TO RECEIVE AN EMAIL NOTIFICATION IN THE CASE ESCALATION PROCESS B
A. TRUE
B. FALSE
WHICH OF THE FOLLOWING BEST DESCRIBES THE OPPORTUNITY STAGE HISTORY RELATED LIST? B
A. BY DEFAULT THE LIST SHOWS ALL CHANGES MADE ON THE OPPORTUNITY RECORD
B. THE LIST TRACKS STAGE, AMOUNT, PROBABILITY, AND CLOSE DATE CHANGES
C. THE LIST CAN BE CUSTOMIZED TO SHOW CHANGES TO SPECIFIC FIELDS ON THE OPPORTUNITY
D. NONE OF THE ABOVE
TIME BASED WORKFLOW CAN BE TRIGGERED EVERY TIME A RECORD IS CREATED OR EDITED B
A. TRUE
B. FALSE
28
WHEN YOU ADD A CUSTOM OBJECT TAB, ALL OF THE FOLLOWING WILL BE ACCESSIBLE WITH THE OBJECT EXCEPT D
A. RECENT ITEMS
B. SIDEBAR SEARCH
C. ADDED TO NEW LINK/CREATE NEW OBJECT DROP DOWN
D. CUSTOM OBJECT REPORTS
WHEN YOU DELETE A LEAD FROM A CAMPAIGN, IT DELETES THE LEAD RECORD ITSELF. B
A. TRUE
B. FALSE
WHICH OF THE FOLLOWING SF APPLICATIONS ENABLES ORGANIZATIONS TO SPEED AND STREAMLINE ALL PHASES OF SALES? C
A. SF IDEAS
B. SF CONTENT
C. SF AUTOMATION
D. SF CUSTOMER SERVICE AND SUPPORT
CASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER DOES WHICH OF THE FOLLOWING D
ACTIONS?
A. READS THE CASE
B. ADDS A RELATED COMMENT TO THE CASE
C. ADDS AN ACTIVITY OR SENDS AN EMAIL FROM THE CASE RECORD
D. EDITS THE CASE
E. ALL OF THE ABOVE
WHO CAN SELECT THE "SHARING" BUTTON ON ACCOUNT AND OPPORTUNITY RECORDS? C
A. THE RECORD OWNER, SYSTEM ADMINISTRATOR, AND A USER SHARED TO THE RECORD
B. THE RECORD OWNER, A USER SHARED TO THE RECORD, AND ANY USER ABOVE THE RECORD OWNER IN THE ROLE HIERARCHY
C. THE RECORD OWNER, A USER ABOVE THE RECORD OWNER, AND THE SYSTEM ADMINISTRATOR
D. THE RECORD OWNER AND SYSTEM ADMINISTRATOR
WHICH OF THE FOLLOWING COMPONENTS IS THE CENTRAL REPOSITORY TO MANAGE ALL PRESENTATIONS, COLLATERAL AND B
DOCUMENTS?
A. ACCOUNTS AND CONTACTS
B. CONTENT LIBRARY
C. REAL-TIME ANALYTICS
D. PARTNER
YOU ARE WORKING WITH A PROFESSIONAL EDITION ORGANIZATION. THEY WISH TO INSTALL THE EXPENSE TRACKER, WHICH REQUIRES A
THE USE OF 4 CUSTOM TABS, 3 CUSTOM OBJECTS, AND ONE CUSTOM APP. IF THE COMPANY IS ALREADY USING 4 APPLICATIONS, 36
CUSTOM OBJECTS, AND 7 CUSTOM TABS, WHAT WILL HAPPEN WHEN THEY TRY TO INSTALL EXPENSE TRACKER?
A. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM
TABS
B. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM
OBJECTS
C. THE INSTALLATION WILL SUCCEED
D. THE INSTALLATION WILL SUCCEED, BUT ONLY THE REPORTS
29
WHAT TYPE OF REPORT CANNOT BE USED TO RUN A DASHBOARD REPORT? A
A. TABULAR
B. MATRIX
C. SUMMARY
D. NONE OF THE ABOVE
YOUR ORGANIZATION IS A US-BASED COMPANY WITH A DEFAULT CURRENCY OF US DOLLARS. AS A SALES REP, YOUR PERSONAL A
CURRENCY IS SET TO BRITISH POUNDS. YOU CREATE AN OPPORTUNITY WITH A CURRENCY IN BRITISH POUNDS. THE ADMINISTRATOR
UPDATES THE CURRENCY CONVERSION RATES. WHICH OF THE FOLLOWING BEST DESCRIBES WHAT HAPPENS TO THE AMOUNT OF YOUR
BRITISH-POUND-BASED OPPORTUNITY?
A. THE OVERALL OPPORTUNITY AMOUNT DOES NOT CHANGE BUT THE CONVERTED AMOUNT IN A REPORT DOES.
B. THE OVERALL OPPORTUNITY AMOUNT AND CONVERTED AMOUNT IN A REPORT CHANGES
C. ONLY NEWLY CREATED OPPORTUNITIES REFLECT THE CHANGE
D. ONLY HISTORICALLY CREATED OPPORTUNITIES REFLECT THE CHANGE
YOU CAN CUSTOMIZE THE OPPORTUNITY STAGE HISTORY RELATED LIST ON AN OPPORTUNITY PAGE LAYOUT. B
A. TRUE
B. FALSE
IF A LEAD WITH A SINGLE MARKETING CAMPAIGN IS CONVERTED, THE CAMPAIGN INFORMATION WILL MAP TO THE NEWLY CREATED A
CONTACT AND OPPORTUNITY RECORD AUTOMATICALLY.
A. TRUE
B. FALSE
WHEN A MANAGER OVERRIDES A SUBORDINATE'S FORECAST, THE SUBORDINATE CAN SEE THE MANAGER'S OVERRIDE A
A. TRUE
B. FALSE
30
B. FALSE
WHICH OF THE FOLLOWING ARE TRUE ABOUT MASTER/DETAIL RELATIONSHIPS IN CUSTOM OBJECTS? A,D
CHOOSE 2 ANSWERS
A. SHARING IS INHERITED FROM PARENT
B. CHILD NEEDS TO BE MANUALLY DELETED WHEN PARENT IS DELETED
C. ONLY CHILD FIELDS ARE AVAILABLE FOR REPORTING
D. LOOKUP FIELD IN CHILD IS REQUIRED
WHEN TEST DRIVING AN APPLICATION ON THE APPEXCHANGE DIRECTORY, IT IS NOT POSSIBLE TO VIEW THE S-CONTROL B
CONFIGURATIONS OF THAT APPLICATION
A. TRUE
B. FALSE
VALIDATION RULES MAY EVALUATE AN OPPORTUNITY LINE ITEM AGAINST THE OPPORTUNITY IT'S ASSOCIATED WITH. A
A. TRUE
B. FALSE
IF A PROFILE DOES NOT HAVE ACCESS TO AN APPLICATION, THAT PROFILE WILL ALSO NOT HAVE ACCESS TO THE TABS AND OBJECTS OF B
THAT APPLICATION.
A. TRUE
B. FALSE
YOU CAN MAP A CUSTOM LEAD FIELD TO ONLY ONE OF THE FOLLOWING OBJECTS AT A SINGLE INSTANCE. A,B,D
Select all that apply
A. ACCOUNT
B. CONTACTS
C. CASES
D. OPPORTUNITIES
ONCE A FIELD IS HIDDEN FROM A PROFILE USING 'FIELD LEVEL SECURITY', A USER ASSOCIATED TO THAT PROFILE CAN STILL SEE THE D
FIELD USING THE FOLLOWING:
A. LIST VIEWS
31
B. REPORTS
C. SEARCH
D. NONE OF THE ABOVE, THE USER CANNOT SEE THE FIELD AT ALL
YOUR CUSTOMER IS USING PROFESSIONAL EDITION. THEY WANT THE ABILITY TO TRIGGER AN EMAIL EVERY TIME AN OPPORTUNITY A
REACHES 90% AND THE AMOUNT OF THE OPPORTUNITY IS ONE MILLION DOLLARS. WHAT IS THE BEST WAY TO ACCOMPLISH THIS?
A. BIG DEAL ALERT
B. WORKFLOW RULE
C. ESCALATION RULE ENTRY
D. ASSIGNMENT RULE ENTRY
A SYSTEM ADMINISTRATOR WANTS TO RESTRICT THE ABILITY FOR SALES REP USERS TO CREATE NEW RECORDS WITH THE PLATINUM B
SALES RECORD TYPE. WHAT OPTIONS DOES HE HAVE?
A. TAKE AWAY THE ABILITY FOR THE SALES REP USERS TO CREATE NEW RECORDS
B. UPDATE THE PROFILE TO REMOVE THE PLATINUM SALES RECORD TYPE FROM THE SALES REP USERS
C. MAKE THE RECORD TYPE HIDDEN TO ALL SALES REP USERS AND THEN A SHARING RULE TO SHARE IT TO THOSE THAT NEED IT
D. UPDATE THE ORG WIDE DEFAULTS TO PRIVATE
WHAT SHOULD A SYSTEM ADMINISTRATOR USE TO DISABLE ACCESS TO A CUSTOM APPLICATION FOR A GROUP OF USERS? A
A. PROFILES
B. SHARING RULES
C. WEB TABS
D. PAGE LAYOUTS
What does the SFDC Workflow Acronym TEFO stand for? Tasks
Email Alert
Field Update
Outbound Message
A WORKFLOW RULE CONTAINS AN ACTION THAT SENDS A TASK TO A ROLE CALLED GLOBAL SALES MANAGERS, WHICH INCLUDES B
MULTIPLE USERS. WHEN THE WORKFLOW RULE IS TRIGGERED, TO WHOM WILL THE TASK BE ASSIGNED?
A. ALL USERS IN THE GLOBAL SALES MANAGERS ROLE.
B. THE OWNER OF THE RECORD THAT TRIGGERED THE WORKFLOW RULE.
C. A SINGLE USER IN THE GLOBAL SALES MANAGERS ROLE.
32
D. THE DEFAULT WORKFLOW USER.
IF AN ADMINISTRATOR WOULD LIKE TO EXPORT A REPORT AND KEEP IT IN THE SAME FORMAT AS THE REPORT IN SALESFORCE, THEY B,C
WILL NEED TO:
Choose 2 answers.
A. THERE IS NOT A WAY TO PRESERVE THE FORMAT
B. USE THE PRINTABLE VIEW
C. CONNECT FOR OFFICE
SALES REPRESENTATIVES AT UNIVERSAL CONTAINERS NEED ASSISTANCE FROM PRODUCT MANAGERS WHEN SELLING CERTAIN B
PRODUCTS. PRODUCT MANAGERS DO NOT HAVE ACCESS TO OPPORTUNITIES, BUT NEED TO GAIN ACCESS WHEN THEY ARE ASSISTING
WITH A SPECIFIC DEAL. HOW CAN A SYSTEM ADMINISTRATOR ACCOMPLISH THIS?
A. NOTIFY THE PRODUCT MANAGER USING OPPORTUNITY UPDATE REMINDERS.
B. ENABLE SALES TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.
C. USE SIMILAR OPPORTUNITIES TO SHOW OPPORTUNITIES RELATED TO THE PRODUCT MANAGER.
D. ENABLE ACCOUNT TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.
AN ADMINISTRATOR WANTS TO SETUP IDEAS AND ANSWERS FOR THEIR ORGANIZATION. WHAT CAN THEY USE IN BOTH OF THESE? C
A. STATUS
B. COMMUNITY EXPERT
C. CATEGORIES
D. SHARING RULES
UNIVERSAL CONTAINERS NEEDS TO TRACK THE MANUFACTURER AND MODEL FOR SPECIFIC CAR COMPANIES. HOW CAN THE SYSTEM C
ADMINISTRATOR ENSURE THAT THE MANUFACTURER SELECTED INFLUENCES THE VALUES AVAILABLE FOR THE MODEL?
A. CREATE THE MANUFACTURER FIELD AS A DEPENDENT PICKLIST AND THE MODEL AS A CONTROLLING PICKLIST.
B. CREATE A LOOKUP FIELD FROM THE MANUFACTURER OBJECT TO THE MODEL OBJECT.
C. CREATE THE MANUFACTURER FIELD AS A CONTROLLING PICKLIST AND THE MODEL AS A DEPENDENT PICKLIST.
D. CREATE A MULTI-SELECT PICKLIST FIELD THAT INCLUDES BOTH MANUFACTURERS AND MODELS.
A SALES REP NEEDS TO CREATE A SCHEDULE FOR HIS OPPORTUNITY PRODUCTS. WHAT TYPES CAN HE CREATE? C,E
Choose 2 answers.
A. FORECAST
B. QUOTA
C. REVENUE
D. PRODUCTS
E. QUANTITY
F. QUALITY
AN OPPORTUNITY RECORD, CREATED WITH A CLOSE DATE OF JULY 30, MEETS THE CRITERIA OF A TIME-DEPENDENT WORKFLOW RULE. D
THE TIME-DEPENDENT ACTION IS SCHEDULED FOR JULY 23. WHAT HAPPENS IF THE OPPORTUNITY IS EDITED BEFORE JULY 23 AND NO
LONGER MEETS THE CRITERIA?
A. THE TIME-DEPENDENT ACTION IS PUT ON HOLD.
B. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 23.
C. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 30.
D. THE TIME-DEPENDENT ACTION IS AUTOMATICALLY REMOVED FROM THE QUEUE.
WHICH OF THE FOLLOWING ACTIONS ARE AVAILABLE WHEN CREATING OR USING WORKFLOW? A,B,E
Choose 3 answers.
A. CREATE A NEW TASK.
B. SEND AN EMAIL ALERT.
33
C. CREATE A NEW CALENDAR EVENT.
D. CREATE A NEW RECORD.
E. UPDATE A FIELD VALUE.
AN ADMINISTRATOR CHANGED THE ORGANIZATION'S DEFAULT LANGUAGE FROM ENGLISH TO SPANISH. WHAT MUST END USERS DO C
TO SEE THIS CHANGE?
A. LOGOUT, THEN LOG IN AGAIN.
B. NOTHING—THEY'LL SEE THE APPLICATION IN SPANISH IMMEDIATELY.
C. CHANGE THEIR LANGUAGE PERSONAL PREFERENCE TO SPANISH.
D. REFRESH THEIR BROWSER.
TO TRACK REVENUE GAIN OR LOSS BASED ON CURRENCY FLUCTUATIONS, YOU MUST IMPLEMENT WHAT FEATURE? D
A. MULTI-CURRENCY
B. SANDBOX
C. TERRITORY MANAGEMENT
D. ADVANCED CURRENCY MANAGEMENT
GAUGE AND METRIC DASHBOARD COMPONENT TYPES ARE BASED ON WHAT FROM A REPORT? B
A. CHART
B. GRAND TOTAL
C. AVERAGE
D. SUM
A SYSTEM ADMINISTRATOR WANTS TO UTILIZE PUBLIC GROUPS TO ESTABLISH SHARING IN THE SYSTEM. WHAT CAN THEY NOT USE A,B
PUBLIC GROUPS FOR?
Choose 2 answers.
A. DELETE USER ACCOUNTS IN THE SYSTEM
B. ENABLE THE PERMISSION THAT ANYBODY IN THE SYSTEM CAN CREATE A PUBLIC GROUP
C. THEY CAN BE USED WITH SHARING RULES
D. THEY CAN BE USED TO MANUALLY SHARE A RECORD
YOU CAN CREATE CUSTOM SUMMARY FORMULAS REFERENCING CUSTOM FORMULA FIELDS. A
A. TRUE
B. FALSE
IF THE ORG WIDE DEFAULT IS PUBLIC READ/WRITE, WHAT FEATURE IN SALESFORCE IS NEEDED TO RESTRICT ACCESS TO AN OBJECT? A
A. PROFILE
B. ROLE HIERARCHY
C. RECORD TYPE
D. PAGE LAYOUT
WHAT CAN AN EMAIL TEMPLATE CONTAIN? CHOOSE ALL THAT APPLY. A,C,D
Choose 3 answers.
A. ATTACHED FILE
B. MACRO
C. TEXT
D. MERGE FIELD
35
WHICH IS A CAPABILITY OF EMAIL-TO-CASE? A,B,D
Choose 3 answers.
A. ASSIGNMENT RULES, ESCALATION RULES, WORKFLOW RULES, AND AUTO-RESPONSE RULES ARE TRIGGERED WHEN A CASE IS
CREATED VIA EMAIL-TO-CASE
B. ALL CUSTOMER EMAIL REPLIES, INCLUDING ATTACHMENTS, RELATED TO A CASE ARE AUTOMATICALLY ASSOCIATED WITH THE CASE.
C. ADMINISTRATORS CAN CONFIGURE SETTINGS SO THAT CONTENTS OF AN EMAIL CAN BE MAPPED TO CUSTOM CASE FIELDS.
D. CASE REPORTS MEASURE BOTH INBOUND AND OUTBOUND EMAILS TO DETERMINE THE TOTAL NUMBER OF EMAILS EXCHANGED
BEFORE AN ISSUE IS RESOLVED.
E. A CLOSED CASE CAN BE REOPENED BY INCLUDING THE TEXT REOPEN IN THE SUBJECT LINE OF AN EMAIL RELATED TO A CASE.
HOW MANY OBJECTS MAY BE IMPORTED OR UPDATED USING THE DATA LOADER? A
A. 1
B. 2
C. 5
D. 10
WHEN A USER WITH PENDING APPROVAL REQUESTS LEAVES AN ORGANIZATION. WHAT CAN AN ADMIN DO WITH THE PENDING A,C
REQUEST?
Choose 2 answers.
A. MASS REMOVE FROM THE APPROVAL PROCESS
B. NOTHING CAN BE DONE WITH THE REQUESTS
C. MASS TRANSFER THE PENDING APPROVALS
D. MASS UPDATE WITH THE IMPORT WIZARD
WHAT SHOULD A SYSTEM ADMINISTRATOR CONSIDER BEFORE IMPORTING A SET OF RECORDS INTO SALESFORCE? A,B
Choose 2 answers.
A. THE IMPORT FILE SHOULD INCLUDE A RECORD OWNER FOR EACH RECORD.
B. CURRENCY FIELD VALUES WILL DEFAULT TO THE PERSONAL CURRENCY OF THE RECORD OWNER.
C. DATA SHOULD BE DE-DUPLICATED IN THE IMPORT FILE PRIOR TO IMPORT.
D. VALIDATION RULES ARE NOT TRIGGERED WHEN IMPORTING DATA USING THE IMPORT WIZARD
36
opportunity.
B. The last campaign that a Lead became a member of will be listed as the Primary Campaign Source.
C. Regardless if the lead is a member of a campaign or not, you have to manually add influential campaigns to the Campaign Influence
related list.
D. If you convert the lead from the Campaign Member Detail page of a certain campaign, that campaign will be listed as the Primary
Campaign Source in the Campaign Influence Related list.
Which ones are true about the HTML Email Tracking feature in Salesforce CRM? A,D
Choose 2 answers.
A. You can track the date an email was first opened, the number of times it was opened, and the date it was most recently opened.
B. HTML Email Status related list is available in both Standard and Custom objects provided that an Email field is in the Page Layout
C. This feature can retroactively track emails within 30 days prior to it being enabled.
D. This includes automatic emails such as those sent through Web-to-Lead and Web-to-Case response rules.
A System Administrator is at the New User page. He is trying to assign this would-be new User Account a Read Only profile however, this A,D
profile does not appear as an option in the Profile picklist. How will you explain this scenario?
Choose 2 answers.
A. The Salesforce Org has no more available Salesforce license.
B. He has to create the Read Only profile first before he is able to see it in the Profile Picklist and assign Users to it.
C. The Read Only profile is disabled in his Salesforce Org.
D. The User License picklist has a Salesforce Platform value.
In which of the following scenarios will you create a Data Validation Rule? B,D
Choose 2 answers.
A. A custom field value has to be that of another two fields' connected with the word "and".
B. The My Description text area must not contain certain words.
C. The Who field must be a Contact First Name.
D. The Who field must have a valid person's name - that is, a name or a nick that doesn't have numbers and symbols in it.
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What is a Profile in Salesforce CRM? C
A. Your base salesforce.com permissions begin with the Profile. Here you define default permissions for each object (standard and
custom) as Read, Read/Write, Read/Write/Transfer, Private (zero perms), or Controlled By Parent Record.
B. Profiles extend permissions on records owned by people in lower roles to people in roles up the Role Hierarchy tree. FULL permissions
for records across ALL objects are extended.
C. A profile contains the settings and permissions that control what users with that profile can do within Salesforce, the partner portal,
and the Customer Portal.
Bruno set up web-to-lead. He created a custom form which worked well upon testing. He also created an email template and set it as B
the Default Response Template but he did not set any Auto Response Rule.What do you think will happen?
A. No response email will be set unless he set at least one active Auto Response Rule.
B. Response emails will be sent to all new leads created from the web-to-lead from.
C. This can not happen as it is required to create an Auto Response Rule in the first place.
D. Responses will still be sent if Bruno is the Default Lead Creator.
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Choose the statements that provide correct information about Custom Lookup Relationships in Salesforce CRM: A,D
Choose 2 answers.
A. It creates a relationship that links this object to another object.
B. A Custom Lookup field can point to records in the Same Object including itself.
C. Values in Lookup Fields are Active Hyperlinks to the Related Record's Related Lists.
D. You can build a Custom Lookup Relationship between an Object and itself.
Access to data at the Record Level can be controlled by which of the following? A,B
Choose 2 answers.
A. Organization-Wide Defaults
B. Sharing Rules
C. Role Hierarchy
D. Profile
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C. Reports and Dashboards
D. Documents and Contents
Margie has a Marketing User profile but she is unable to create new Campaigns. She doesn't even have a New button in her Campaigns B
homepage. What restricts her from creating new campaigns?
A. Her user profile does not have 'Create' permission on Campaigns.
B. Her user account is not assigned with a Marketing user Feature License.
C. Margie does not have visibility on Campaigns or she and her subordinates have no open opportunity.
D. She does not have the Marketing User checkbox checked in her User Profile.
A particular user wants to see his User Menu as individual links instead of being in a drop down menu on the user's name at the top of B
the page without loosing the ability to use Chatter. What will you do?
A. Enable Accessibility Mode in the affected User Profile.
B. Advise the user to check the Accessibility Mode check box in his personal Information.
C. Advise the user to use a legacy browser.
D. Edit the User Interface to enable Accessibility Mode for your Salesforce Org.
Which changes in Data Type of an existing custom field can cause data loss? C,D
Choose 2 answers.
A. Changing from Picklist to Multi-Picklist.
B. Changing from Picklist to Text.
C. Changing to or from type Date or Date/Time.
D. Changing to a Currency from any other type.
If the 'Confine Opportunity Assignment' checkbox is selected for a territory, the territory's opportunities remain in the territory or its A,C,D
child territories when you run account assignment rules. With the following exceptions:
Choose 3 answers.
A. If an opportunity's account moves to only one of the territory's children, then the opportunity follows the account and is reassigned
to the account's new territory.
B. The opportunity's territory field is set to blank.
C. If an opportunity's account moves to more than one of the territory's children, then the opportunity's territory field is set to blank.
D. If an opportunity's account moves completely out of the territory and its children, then the opportunity's territory field is set to blank.
Which formula would you use in a validation rule to ensure that a custom date field contains a date within the current month and year. A
A. OR ( YEAR( My_Date__c ) <> YEAR ( TODAY() ), MONTH( My_Date__c ) <> MONTH ( TODAY() ) )
B. YEAR( My_Date__c ) <> YEAR ( TODAY() )
C. YEAR( My_Date__c ) <= YEAR ( TODAY() )
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D. OR ( YEAR( My_Date__c ) > YEAR ( TODAY() ), MONTH( My_Date__c ) <= MONTH ( TODAY() ) )
In Which Custom Tab can you set whether or not the sidebar will display? B
A. Custom Object Tab
B. Web Tab
C. Visual Force Tab
Which of the following are true about Organization Business Hours? B,D
Choose 2 answers.
A. No one, Except for the System Adminstrators can log in to Salesforce outside their Business Hours.
B. Users with the "Customize Application" permission can add business hours to escalation rules.
C. When a Case is created, it is automatically assigned a 24/7 Business Hours unless a user manually assigns another or a Case
Escalations Rule override the current Business Hours.
D. Default business hours on cases can be updated with business hours on escalation rules if the cases match escalation rule criteria and
the rule is set to override business hours.
When Assignment Rules fail to locate an owner, who will be assigned ownership of the case? C
A. The General Queue
B. The Owner selected by the first Rule Entry.
C. Default Case Owner.
D. The Owner selected by the last Rule Entry.
A feature in Salesforce CRM that specifies the steps necessary for a record to be approved and who must approve it at each step: C
A. Workflow Rules Process
B. Validation Process
C. Workflow Approval Process
D. Sales Process
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What will happen when you Mass Delete Contacts? A,C,D
Choose 3 answers.
A. Contact Notes will also be deleted.
B. Accounts associated with the Contacts will be deleted.
C. All Opportunities associated with the Contacts will be deleted.
D. All Activities associated with the Contacts will be deleted.
E. All Leads associated with the Contacts will be deleted.
The salesforce.com import wizard will de-duplicate records based on the spelling of the account and contact name if the "overwrite C
existing account values" checkbox is selected. Which of the following is not a consideration when de-duplicating records using the
import wizard?
A. The import wizard is NOT case sensitive (Forbes is the same as FORBES).
B. The import wizard will ignore punctuation and spaces (IBM is the same as I.B. M.).
C. The import wizard will ignore spelling. (Shop is the same as Shoppe)
D. The import wizard will ignore the following pieces from account names when matching account names: THE, CO, INC, CORP,
CORPORATION, COMPANY, INCORPORATED, LTD, INTERNATIONAL, PLC, LLC, INTL, LIMITED.
A System Administrator will have to create a Report Type for which scenario? C
A. A Sales Manager would like to create a custom report on Opportunities with Quotes and Quote line items.
B. He, the Administrator would like to see a list of New Login Locations and the corresponding users logging in in those locations.
C. The Hospital Director wants a report on the Patients and their Medical Conditions.
D. A Marketing Manager would like to see a report on Accounts with Account Teams.
Which validation formula ensures that users do not change the Close Date of an opportunity to a day in the past? A
A. CloseDate < TODAY()
B. CloseDate > TODAY()
C. CloseDate < DATE(TODAY)
D. CloseDate > DATE(TODAY)
Which are true about standard and custom reports in Salesforce CRM? A,C
Choose 2 answers.
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A. Standard reports are not searchable in Global Search.
B. You can not save a Custom Report in a Standard Rerport Folder.
C. You can add a chart to a Standard report.
D. You can save your customizations made on a standard report to modify that same report.
Which of the following check boxes in the User record requires a corresponding Feature Licenses when checked? A,D
Choose 2 answers.
A. Knowledge User
B. Accessibility Mode
C. Allow Forecasting
D. Force.com Flow User
Custom sidebar components in the Service Cloud console allows you to view Case Milestones. What is a Case Milestone? B
A. These are the stages that an Opportunity follows in the sales cycle.
B. Milestones are required steps in the support process which represents service levels to provide to each of your customers.
C. They are the stages of the support process.
D. Milestones represents the entitlement of a customer.
Which fields are required when you setup a new User record? A,B
Choose 2 answers.
A. Last Name
B. Alias
C. Community Nickname
D. Title
A Standard profile that has Standard User Permissions and has the ability to manage published solutions and solution categories: C
A. Solution User
B. Contract Manager
C. Solution Manager
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D. Marketing User
A company is implementing Salesforce Service Cloud Console. The System Admin is done customizing the highlights panels for all B
objects; creating an app for the Service Cloud console and assigning it to the 'Call Center Rep' User Profile; Setting up interaction logs
and assigning them to the same profile and setting up a CTI adaptor. She also created five (5) new User Accounts and assigned them all
with the 'Call Center Rep' User Profile. Upon testing, four of the users are able to use the Service Cloud Console but one fails. What
restricts the other user from logging into the Service Cloud Console?
A. The affected user is assigned a Salesforce Platform User license.
B. A Service Cloud user Feature License is not assigned to the affected user.
C. The affected user is Assigned a Marketing user Feature License.
D. The user is in Accessibility Mode.
A Marketing Manager added 25 leads to an active email campaign. She set the member status of these leads to Responded. However, C
when she viewed the campaign detail page of the same campaign, only the number of leads was increased by 25 but not the total
responses. What could explain this scenario?
A. The leads did not actually respond.
B. The campaign is already closed when she added the leads.
C. The Responded value of the Campaign Member Status picklist is not set to be counted as Responded in the Advanced Setup.
D. The leads she added were already converted to opportunities.
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B. Formulas must be 3900 or fewer characters. You can create up to five formulas per report.
C. Formulas are reusable across multiple reports.
D. You can create Custom Summary Formulas in all report formats.
An Event appears on the Single-User View of your Salesforce Calendar but not on the Multi-User View. What could explain this scenario? C
A. The event falls outside the business hours set in your Company Profile.
B. The event falls outside the business hours set in your Company Profile and on your Personal Information.
C. The event falls outside the business hours set on your Personal Information.
D. You have not yet invited any other user to this event.
E. None of the above.
John owns 20 opportunities. Whenever the Regional Sales Manager runs an opportunity report, these 20 records do not appear. If you B
are the System Administrator, what will you check to correct this issue?
A. Check if John's user license to see if he is not assigned a Salesforce Platform license.
B. Verify if John has a user role. -> Verify that John's user profile is assigned to the correct role - i.e. in the Regional Sales Manager's
hierarchy (below the RSM)
C. Ensure that both John and the Regional sales Manager are Marketing Users.
D. Tick the 'Allow Forecasting' checkbox in that Regional Sales Manager's user record.
A System Administrator created a custom object and built a relationship between it and Accounts with the later as the Master object. If A
he recently enabled Person Account in the same org, which extra step needs to be done first before he can see that object in Person
Account's related list?
A. Add it in the Person Account page layout.
B. Remove it from Business Account page layout then add it to Person Account page layout.
C. Build a new relationship between person account and that object then add it to Person Account page layout.
D. You can not build a relationship between Person Account and a custom object.
The Sharing Setting for Contacts is "Controlled by Parent". John has a profile that has Create Permission on contacts. Which of the B,C
following is true?
Choose 2 answers.
A. If John has Read and Edit permissions only on Accounts he can only Read and Edit Contacts.
B. John will not be able to see contacts on an Account to which is not visible to him.
C. John can still create contacts under those accounts which are visible to him.
D. John can still create contacts to any accounts.
Who can you grant access to or remove access from your Calendar? A,C
Choose 2 answers.
A. Roles and Subordinates
B. Roles, Superiors and Subordinates
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C. Other users, Personal and Public Groups,
D. Users, Groups and Profiles
What are the capabilities of the Campaign Influence feature in Salesforce CRM? A,C
Choose 2 answers.
A. Allows you to see the list of campaigns influencial to an opportunity.
B. Allows you to set multiple primary campaign sources to an opportunity if that opportunity comes from a lead that was a member of
multiple campaign prior to conversion.
C. Allows you to manually add a campaign to the campaign influence related list.
D. Allows you to set a criteria to automatically assign multiple influential campaigns to an account.
Choose the steps that are specified correctly in your Approval Process if your organization has a two-step process for approving A,B,D,E,F
expenses: submitted expenses that are less than $50 are automatically approved, those over $50 must be approved by a manager, and
those over $5,000 must also be approved by a Vice President:
Choose 5 answers.
A. If an expense record is submitted for approval, lock the record so that users cannot edit it and change the status to "Submitted."
B. If the amount is $50 or less, automatically approve the request.
C. If the amount is greater than $50 and the first approval request is approved, send an approval request to the direct manager.
D. If the amount is greater than $5,000 and the first approval request is approved, send an approval request to the Vice President.
E. If all approval requests are approved, change the status to "Approved" and unlock the record.
F. If any approval requests are rejected, change the status to "Rejected" and unlock the record.
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C. Mass Transfer Workflow Approval Processes
D. Mass Update Addresses
E. Mass Reassign Sales Teams
Workflow & Approvals Settings allows you to do which of the following? A,D
Choose 2 answers.
A. Choose the Default Workflow User
B. Enable Workflow Approval Process
C. Set the Default Approver
D. Enable Email Approval Response
Choose the correct statements about Roles and Role Hierarchy: A,C
Choose 2 answers.
A. Every user must be assigned to a role, or their data will not display in opportunity reports, forecast roll-ups, and other displays based
on roles.
B. It is always necessary to create individual roles for each title at your company, rather than define a hierarchy of roles to control access
of information entered by users in lower level roles.
C. When an account owner is not assigned a role, the sharing access for related contacts is Read/Write, provided the organization-wide
default for Contacts is not Controlled by Parent.
D. To simplify user management in organizations with large numbers of users, you can enable delegated administrators. Delegated
Administrators are automatically assigned a Cloned System Administrator Profile giving them virtually all privileges of a System
Administrator over the entire Organization.
You want to setup a Case Management system so that cases with Tier 1 support in the Americas have the following statuses New, B,C
Working, Hold and Closed while their APAC counterparts have New, In Process, Verification and Closed. Which of the following will you
need to have?
Choose 2 answers.
A. Two or more case Page Layouts.
B. At least two case Record Types.
C. Two Support Processes
D. More than one Escalation Rule
What are the things to Consider when configuring workflow rules? A,D
Choose 2 answers.
A. Each workflow rule applies to a single object, such as leads, accounts, or opportunities.
B. Rules created after saving records are triggered by those records retroactively.
C. Workflow rules can be triggered by campaign statistic fields, including individual campaign statistics and campaign hierarchy statistics.
D. Cross-object field updates only work for custom-to-custom master-detail relationships.
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D. A Master - Detail relationship between two custom objects.
Permissions are organized by Assigned Apps, Object and Tabs, App Permissions, Apex Class Access, VisualForce Page Access, System B,D
Permissions, Desktop Client Access, Login Hours, Login IP Ranges and Service Providers. Where will you go if you want to hide the
Accounts from a certain User Profile and then enable Content Users assigned to the same profile to Deliver Uploaded Files and Personal
Content?
Choose 2 answers.
A. Assigned Apps
B. Object and Tabs
C. System Permissions
D. App Permissions
What are the capabilities and implications of the sales process? A,C
Choose 2 answers.
A. It details the various stages different kinds opportunities follow through the Sales Cycle.
B. It can route an opportunity to the right Sales person or Team to enhance the chances of closing a business.
C. It sets the basis in Forecasting future revenue.
D. It allows you to see similar opportunities which could provide relevant information to win an opportunity.
Choose the objects where you can enable Field History Tracking: A,B,D
Choose 3 answers.
A. Accounts, Contacts, Leads
B. Service Contracts, Contract Line Items, Contracts
C. Quotes, Quotes Line Items
D. Cases, Solutions, Entitlements
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C. Outbound Calls, Field Level Security, Activities, Email Templates
D. Outbound Alerts, Field Updates, Tasks, Email Messages
Bob set up a Library to store all his team files. He added all of his direct reports as Members of that Library, including John. He then D
started to upload team files. All the other team members except John are able to view the uploaded files. What could be the problem?
A. Bob's User Role is not above that of John's in the Role Hierarchy.
B. John has no Read Permission to Documents.
C. John access to the Files Tab.
D. John is not a Salesforce CRM Content user.
Which of the following scenario will trigger Case Auto-Response Rules? B,C
Choose 2 answers.
A. A customer replied to a support rep's email.
B. A Case is created from a web-to-case form.
C. A customer submitted a case from the Self-Service Portal.
D. A Case is created by the support rep during a customer call.
Joe sees the Event Details in Single-User Calendar View but he only see blue bars on Multi-User Calendar View. Which of the following C
statements is true?
A. This could be an issue with the browser.
B. His Events fall outside his business hours.
C. He needs to ask the System Administrator to enable Show Event Details on Multi-User Calendar View.
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D. Those are Private Events which do not appear on Multi-User View.
Choose the Rule that validates that the account Billing Zip/Postal Code is in 99999 or 99999-9999 format if Billing Country is USA or US: A
A. AND(
OR(BillingCountry = "USA", BillingCountry = "US"),
NOT(
REGEX(BillingPostalCode, "\\d{5}(-\\d{4})?")
))
B. OR(
AND(BillingCountry = "USA", BillingCountry = "US"),
NOT(
REGEX(BillingPostalCode, "\\d{5}(-\\d{4})?")
))
C. AND(
OR(BillingCountry = "USA", BillingCountry = "US"),
BUT(
REGEX(BillingPostalCode, "\\d{5}(-\\d{4})?")
))
D. IF(
AND(
OR(BillingCountry = "USA", BillingCountry = "US"),
NOT(
REGEX(BillingPostalCode, "\\d{5}(-\\d{4})?")
)))
Permissions are organized by Assigned Apps, Object and Tabs, App Permissions, Apex Class Access, VisualForce Page Access, System C
Permissions, Desktop Client Access, Login Hours, Login IP Ranges and Service Providers. A users complains that he is denied access to
http://na1.visual.force.com/apex/myhome. He claims he should have access to it. Where will you go to edit the user's profile and grant
him access the above URL?
A. Login Hours
B. Login IP Ranges
C. VisualForce Page Access
D. System Permissions
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B. A sales team is a group of users that typically work together on opportunities while an account team is a team of users that work
together on an account.
C. A sales team is a group of users that typically work together on Opportunities and Leads while an account team is a team of users that
work together on an account.
D. A Sales Team is a subset of an Account Team. The latter may be composed of one or more of the former.
E. An Account Team is a subset of a Sales Team. The latter may be composed of one or more of the former.
You have successfully implemented Salesforce CRM Ideas. As more and more people use this initiative, you get more and more feedback A
about the Popular Ideas sub-tab not being updated. Which of the following actions shall you take?
A. Decrease the Half-Life of Ideas.
B. Tell people that Popular Ideas sub-tab displays Ideas according to their votes and they have not yet voted new ideas enough to
replace the existing popular ideas.
C. Disable Half-Life.
D. Enable voting.
What are true about Advanced Currency Management in Salesforce CRM? A,C
Choose 2 answers.
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A. If your organization uses advanced currency management, the opportunity close date determines which conversion rate to use when
displaying currency amounts.
B. When advanced currency management is first enabled, your existing exchange rates are deleted and as a System Administrator, you
will have to create a set of Exchange Rates.
C. If you disable advanced currency management, all currency conversions will use the static conversion rate.
D. Advanced currency management requires a custom fiscal year structure.
A System Administrator deleted a custom field in the Accounts object. Which of the following is true? B
A. Custom Formula Fields referencing this field will also be deleted.
B. This field still counts against the maximum number of custom fields allowed in your organization within 45 days unless otherwise
deleted.
C. Salesforce stores deleted custom fields and their data in the recycle bin until your organization permanently deletes them or 45 days
has elapsed, whichever happens first.
D. Assignment or Escalation Rules that rely on the custom field data will cease to run.
What are the considerations when creating Time-Dependent Actions and Time Triggers? A,C
Choose 2 answers.
A. When defining a time trigger, use standard and custom date and date/time fields defined for the object. Specify time using days and
hours.
B. You can not add actions to existing time triggers.
C. Salesforce evaluates time-based workflow on the organization's time zone, not the users'. Users in different time zones may see
differences in behavior.
D. Salesforce executes time triggers that reference null fields.
Which of the following are true about Advanced Currency Management (ACM)? B,C
Choose 2 answers.
A. Dated exchange rates' maximum length of validity is equivalent to one fiscal year.
B. ACM requires Multiple Currencies enabled.
C. If you disable advanced currency management, all currency conversions will use the static conversion rate.
D. Once ACM is enabled you can not disable it.
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C. Upon editing a field
D. Upon saving a record
Campaigns and Contacts objects are hidden from Profile_A, which has the 'Customize Application' permission. If Mr. Young is a user with B,C
Profile_A, which of the following is true?
Choose 2 answers.
A. He can not create a workflow rule on either Campaigns or Contracts.
B. Mr. Young can create workflow rules on Campaigns and Contacts but not on Users (object).
C. He can still create workflow rules on all objects, including Campaigns and Contacts.
D. Mr. Young can create a workflow rule on Campaigns but not on Contacts.
What happens if you Mass-transfer records from one user to another? A,B
Choose 2 answers.
A. When you transfer records from one user to another, the sharing rules are reevaluated to add or remove access to the transferred
records as necessary.
B. If you transfer closed opportunities, the sales team is maintained.
C. Ownership of all related Task will be transferred too.
D. If duplicate records are found, you have the option to transfer one or all the records.
What will happen to the records of a package after uninstalling the latter? C
A. All records will be lost.
B. All records will be stored in the recycle bin.
C. An export file containing these records will appear under Data from Uninstalled Packages.
D. An export file containing the records will appear in Data Export.
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D. You can still edit the default action for initial submission and recall actions.
In which group of objects do you see the New Meeting Request button in the Open Activities related list? E
A. All custom and standard objects except for Cases, Quotes, Ideas, Products and Pricebooks.
B. Person Accounts, Contacts, Leads and Custom Objects.
C. Accounts, Person Accounts, Contacts and Leads.
D. Accounts, Person Accounts, Contacts, Leads and Custom Objects.
E. Person Accounts, Contacts and Leads
Which of the following conditions will not trigger a Validation Rule? B,C
Choose 2 answers.
A. A users upserted a record using Data Loader. A field in one record meets the criteria of an Active Validation Rule.
B. An Assignment rule changed the record owner to John Smith where an Active Validation rule is set to ensure that he is not assigned a
record.
C. A Workflow Rule updates a field to meet an active Validation Rule criteria.
D. You convert a Lead and an Active Validation Rule that disallows that Lead's name to be saved.
A newly hired Salesforce System Administrator inadvertently deleted a custom object. After restoration of the object, what else needs to B,C
be done?
Choose 2 answers.
A. Recreate its custom tab and restore the records.
B. Reactivate Data Validation rules and any approval process for that object.
C. Rebuild workflow rules.
D. Re establish broken look up relationships.
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default for contacts is Controlled by Parent.
D. All users that require visibility to the entire organization should be next to the CEO in the hierarchy.
You are implementing Answers in your organization. During test deployment, you realized that users tend to either disregard important C
field or place unexpected values to certain fields.What will you do to correct this?
A. Correct the Answers page layouts.
B. Edit the Answers field layouts.
C. Create Question Validation Rules.
D. Set up Answers Validation Rules.
View Setup and Configuration permission is automatically checked when you check which of the following permissions? A,C
Choose 2 answers.
A. Customize Application
B. Weekly Data Export
C. Manage Email Client Configurations
D. Manage Package Licenses
Which Approval Process Wizard consists of a setup wizard that allows you to define your process and another setup wizard that allows D
you to define each step in the process?
A. Easy Start Wizard
B. Jump Start Wizard
C. Startup Wizard
D. Standard Wizard
A telecom company is implementing Salesforce in its service and support department. They want to receive emails in Salesforce so that C,D
a Case will be created for new incoming emails. They also want to set it so that if an email contains words such as "frustrated",
"aggravated" and the likes will automatically be routed to the Tier 2 support. What Case management features will have to be used in
order to satisfy the above requirements?
Choose 2 answers.
A. Case Escalation Rules.
B. Email to Salesforce.
C. Email to Case.
D. Case Assignment Rules.
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B. Default Language
C. Address
D. User and Feature Licenses
Which extra step has to be done when you invite a user to an event in Salesforce CRM if that user has a different time zone? A
A. There is no extra step because Salesforce automatically converts the users available and busy times into your time zone.
B. You have to convert the time zone in a drop in the timezone picklist to match that of yours.
C. If you are inviting multiple users from many different time zones you need to set the default time zone first.
D. You can't invite a user from a different time zone. You must set all users to have similar time zone before you can send an invite.
Which statements about Workflow Approval Process in Salesforce are correct? B,C
Choose 2 answers.
A. The assigned approver is a user appointed by a delegated approver as an alternate for approval requests. Assigned approvers can't
reassign approval requests; they can only approve or reject approval requests.
B. The email approval response feature gives users the ability to approve or reject email approval requests by replying to the email.
C. Final rejection actions are the actions that occur when an approver rejects the request and it goes to the final rejection state.
D. You can use email approval response with an approval processes in which the assigned approver is a queue.
Albert keeps disappearing from his manager's reports and list views because he keeps changing his Name, Alias, Username, E-mail. What A
will you do to prevent him and other users from changing these fields in their Personal Information Page?
A. Disable Edit permission on User object.
B. Set a Field-Level Security restriction on the affected fields.
C. Create a Validation Rule to prevent the users from making such changes.
D. Set these fields as Read Only in the User Object Page Layout.
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