KRA KPI

How fast inventory is sold?

Sales
Revenue from sales

Customer Retention Retention of customers in last one year

Employee return by giving them training

Training and Development

Training hours per employee

Annual turnover of employees

Employee attrition

Hiring Cost Per Hire

Order Picking Accuracy Tracking, shipment and delivery of online order

KPI Weights Actual Target Score
20 60 days 45 days
20 10% 10%

20 Customers at the end- new

customer/customers at the
beginning*100

15 Total Revenue/ Total no. of employees

(Total no. Hours employee work/ Total

15
no. of employees)/52

15 (No. of employees who left/Average

no. of employees*100)

15 Recruiting expenses of 2019/ No. of

employees
20
Total no. of orders/Perfect order rate