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 85

APPENDIX A
Permit to Conduct the Study

Republic of the Philippines

CAMARINES NORTE STATE COLLEGE
Graduate School
Daet Camarines Norte

AUGUST 08,2018

MR.CONRADO E. MARAAN JR.

Provincial Director
TESDA,Provincial Office
Daet, Camarines Norte

Sir:

Greetings of Peace and Love!

The undersigned is conducting a research study on the “ Assessment of

Competencies of the Students in Technical Vocational Schools in
Camarines Norte .”as partial fulfillment for the degree Master in Management.

In this connection, I am requesting to seek permission from your good

office to gather data pertaining to my study and administer questionnaires within
the respondents. Rest assured that the data you will provide for the purpose of
this study will be treated with confidentiality.

Your kind assistance is highly appreciated.

Thank you.
Very truly yours,

(SGD) EDERLYN A. PONAYO

Researcher
Noted:

(SGD) MARIA CRISTINA C.AZUELO, Ph.D.

Dean, Graduate School
 86

APPENDIX B
Letter of Request to Conduct Focus Group Discussion

Republic of the Philippines

CAMARINES NORTE STATE COLLEGE
Graduate School
Daet Camarines Norte

November 28, 2018

PERLITA S. VILLAFUERTE
Assessor
Camarines Norte International School
Labo,Camarines Norte

Madam:

Greetings!

The undersigned is conducting a study on the topic" Assessment of Competencies of

the Students in Technical Vocational Schools in Camarines Norte." in partial fulfillment of
the requirements for Master in Management.

In this regard, may I humbly ask for your assistance in accomplishing the attached
questionnaire . Rest assured that the information you will provide will solely be used for
the purposed of this study and be treated with utmost confidentiality.

Thank you very much for your cooperation .

Very truly yours,

(SGD) EDERLYN A. PONAYO

Researcher

Noted:

(SGD) JENNIFER S.RUBIO Ph.D.

Thesis Adviser
(SGD) MARIA CRISTINA C. AZUELO,Ph.D.
Dean-Graduate
 87

APPENDIX C
Interview Guide for Food and Beverage Services

Republic of the Philippines

CAMARINES NORTE STATE COLLEGE
Daet, Camarines Norte

FOOD AND BEVERAGE SERVICES

1. Profile of respondents

Kindly provide the appropriate answer:

a. Age ____________

b. Sex ____________

c. Civil status _______

d. Highest educational attainment ________

2. What do you think is the level of competency of students in the NC II core

competencies using the following descriptive rating:

P - Poor S - Satisfactory E- Excellent

F - Fair VS - Very Satisfactory

a. Food and Beverage Services

1. Prepare Dining Room /Restaurant Area ___________

2. Welcome Guest and Take food and Beverage Orders ___________
3. Promote Food and Beverage Products ___________
4. Provide Food and Beverage Orders ___________
5. Provide Room Service ___________
6. Receive Handle Customer Complaint ___________
 88

3. In what core competency do you think students find most difficult?

___________________________________________________________
___________________________________________________________
___________________________________________________________
Why?
___________________________________________________________
___________________________________________________________
___________________________________________________________
4. In what core competency do you think students find easiest to learn?
___________________________________________________________
___________________________________________________________
___________________________________________________________
Why?
___________________________________________________________
___________________________________________________________
___________________________________________________________
5. What do you think are the problems encountered by the students in the
assessment of their core competencies in Food and Beverage Services?

___________________________________________________________

___________________________________________________________

___________________________________________________________

6. What interventions can you suggest to enhance the core competencies of

students in the technical vocational schools in Camarines Norte?

___________________________________________________________

___________________________________________________________

__________________________________________________________
 89

APPENDIX D
Interview Guide for Computer System Services

Republic of the Philippines

CAMARINES NORTE STATE COLLEGE
Daet, Camarines Norte

COMPUTER SYSTEMS SERVICES

1. Profile of respondents

Kindly provide the appropriate answer:

a. Age ____________

b. Sex ____________

c. Civil status _______

d. Highest educational attainment ________

2.What do you think is the level of competency of students in the NC II core

competencies using thefollowing descriptive rating:

P - Poor S - Satisfactory E- Excellent

F - Fair VS - Very Satisfactory

a. Computer System Services

1. Install and Configure Computer Systems_______

2. Set-up Computer Networks _______
3. Set-up Computer Services _______
4. Maintain and Repair Computer Systems and Networks _______
3.In what core competency do you think students find most difficult?
 90

___________________________________________________________
___________________________________________________________
___________________________________________________________
Why?
___________________________________________________________
___________________________________________________________
___________________________________________________________

4. In what core competency do you think students find easiest to learn?

___________________________________________________________
___________________________________________________________
___________________________________________________________
Why?
___________________________________________________________
___________________________________________________________
___________________________________________________________
5. What do you think are the problems encountered by the students in the

assessment of their core competencies in Computer System Services?

___________________________________________________________

___________________________________________________________

__________________________________________________________

6. What interventions can you suggest to enhance the core competencies of

students in the technical vocational schools in Camarines Norte?

___________________________________________________________

___________________________________________________________

__________________________________________________________
 91

APPENDIX E

Test for Significant Relationship between the Civil Status Profile

of the Candidates in Food and Beverages Services and their
Level of Competency
 92

APPENDIX F

Test for Significant Relationship between the Civil Status Profile

of the Candidates in Computer System Services and their
Level of Competency
 93

APPENDIX G

Test for Significant Relationship between the Sex Profile of the Candidates
in Food and Beverages Services and their Level of Competency
 94

APPENDIX H

Test for Significant Relationship between the Sex Profile of the Candidates
in Computer System Services and their Level of Competency
 95

APPENDIX I

Test for Significant Relationship between the Educational Attainment

of the Candidates in Food and Beverages Services and their
Level of Competency
 96

APPENDIX J

Test for Significant Relationship between the Educational Attainment

of the Candidates in Computer System Services and their
Level of Competency
 97

APPENDIX K

FOCUS GROUP DISCUSSION TRANSCRIPT

Part I. Preliminaries

The discussion started with a short prayer and followed by the warm welcome of
the participants to the focus group discussion. Then the researcher, who was the
moderator of the discussion, informed the participants of the rationale of the event.

Welcome! Good morning. I am Ms. Ederlyn Ponayo, a graduate student from the
Camarines Norte State College taking up my master’s degree in Management major in
Educational Planning. I am happy that you responded to my invitation to join this focus
group discussion.

A. Statement of the Problem

1. In what core competency do you think students find most difficult? Why?
2. In what core competency do you think students find easiest to learn?
Why?
3. What do you think were the problems encountered by the students in the
assessment of their core competencies in FBS/CSS?
4. What possible interventions can you suggest to enhance competencies of
students in the technical-vocational schools in Camarines Norte?

B. Disclosure

Please be assured that your answers to my queries about the NC II examination

taken by the FBS and CSS students in the technical-vocational schools in Camarines
Norte will be very confidential and will be for research purposes only. You are free to
express your opinion. If you feel that the purpose of this activity is against your principle,
you are free to back out at this very moment if you are not amenable to the purpose of
this activity.
I would like to first extend my sincerest thank to all of you for giving your
precious time on this occasion. Kindly introduce yourselves for us to know everyone in
this meeting.

Part II. Discussion Proper

A. I am interested to know about the core competencies that students find

difficulties during the NC II examination in FBS/CSS. Please feel free to give your ideas
and opinions regarding this topic. (Participants gave the following answers to this query.)

FBS Assessor 1 said: “Core Competency #3- Promote food and beverage
products is one of the most difficult. Students do not respond effectively to customers’
requests on food and drinks with courtesy”.

FBS Assessor 2 said: “Ang competency na nahirapan ang mga estudyante ay sa

Promotion of food and beverage products.” (The competency where students find
 98

difficulty in FBS is in the Promotion of food and beverage products). It is required in this
service to provide advice to customers but students do not know how to demonstrate
appreciation for new trends in Food and Beverage Service. Students find difficulty in
providing information with clear explanation and description about the food item.

FBS Assessor 3 said:“Core # 4- Provide food and beverage service to guests is

difficult. During assessment, students’ serving of food and beverage orders to guests
are not accurately performed.”

FBS Assessor 4 exclaimed:“ In Core 4, they did not recommend standard food
and beverage pairings and choices or options to guests.”

The assessors in CSS mentioned the following core competencies which

students found difficult:

CSS Assessor 1 said:“Core #2-set-up computer network is difficult. Network

cabling and configuration require trainees to perform a task with quality and to follow
standards.”

CSS Assessor 2 also said:“Students were not able to do cabling because of time
limit. Students should practice the termination of networks.”

CSS Assessor 3 said: Core #4 -maintain and repair computer systems

and network is difficult. “Some of the students do not know how to troubleshoot errors.”

B. The next question is “In what core competency do you think students find
easiest to learn?” Why?

FBS Assessor 1 answered: “The easiest to learn is Core # 1-Prepare the dining
room/ restaurant area for service. There is no dialogue required”.

FBS Assessor 2 said: “Core #2-Welcome guests and take food and beverage
orders are also easy to learn because procedures are easy to demonstrate. The
concepts and principles in welcoming guests and taking food and beverage orders are
easy to understand. They will just demonstrate the knowledge and skills in Food and
Beverage Service in relation to seating the guest.”

FBS Assessor 3 retorted: Core # 5- Provide room service. This is easy. The task
is very easy to comply due to the same memorized statement given when providing
direction to guests. Only basic skills are needed so that they can respond effectively and
efficiently to guests.

FBS Assessor 4: Core 5 is easy because students can demonstrate properly and
can provide the equipment and supplies in accordance with establishment procedures.

In Computer Systems Services, the following are the easiest to learn:

CSS Assessor 3 said: “Core #1-install and configure computer systems is easy
for them. This is the first lesson during the training so there is a lot of time to practice
unlike the other core competencies”
.
 99

CSS Assessor 2 said: “Core #1 install and configure computer systems is easy.
It is a basic skill which is easy to understand and perform”.

CSS Assessor 1: “I agree. Core 1 requires only few resources of learning

materials of basic skills which are easy to learn.”

Will you please tell me about the problems students encountered in the
assessment of their competencies in FBS/CSS?

FBS Assessor 2 said: “The students are not prepared. They have no focus. They
cannot properly mention the sequence. Seguro nalilito kung ano ang type of reservation
na gagawin. Kasi minsan na focus lang ang mga teachers sa basic na dapat ay dun
talaga sa kung ano ang nilalaman ng core competencies sa FBS”. (They cannot
properly mention the sequence. Maybe they are confused on the type of reservation that
should be done. It’s because, sometimes, teachers focus only on the basics wherein it
should be on what really are the contents of the core competencies in FBS.)Another
problem is that the tools in the Assessment Center are not the same with the Training
Center”

FBS Assessor 1: “The problem is lack of training, communication skills and

confidence. Sapag demonstrate ng proper serving of food kulangang mga istudyante sa
mga dialog o script. Hindi nila maiexpress ang idea nang maayos. Dahil sa kaba, mali
yung naibigay na menu, na mamali sapag serve at sa tamang pagentertain sa guest.
“(The problem is lack of training, communication skills and confidence. In demonstrating
the proper serving of food, students lack dialogs or script. They cannot express their
ideas well. Because of nervousness, gave the wrong menu, improper serving and in
entertaining the guest.)

FBS Assessor 3: “One problem is the completeness of tools and equipment and
also the lack of communication skills of students.”

FBS Assessor 4: “Also lack of memorization in terms of the procedure.

Kailangan step by step based on the fine dining sequence. Students lack quality in
terms of demonstration task, minsan kulang ng table napkin, hindi maayos ang
pagkakalagay ng mga glass, utensils at plato sa table. Wala ring presentation na
maayos, hindi maayos pagpresent ng wine at hindi malinis ang table”(Also lack of
memorization in terms of the procedure. it should be step by step based on the fine
dining sequence. Students lack quality in terms of demonstration task, sometimes there
is no table napkin, the glasses, utensils and plates are not placed properly on the table.
Also the presentation is poor, wine presentation is not right and the table is not clean.)

In the CSS area, what do you think were the problems encountered?

CSS Assessor 1 said: “I think the problem encountered is misconfiguration and

termination of network cables on its R5Y5andpatching it on the patch panel; also
sometimes misinstallation of operating systems and improper booting of USB for
installation. Hindi alam ng estudyante kung paano magconnect sa personal computer,
mali ang pagkabit ng cable na may color coding”(I think the problem encountered is
misconfiguration and termination of network cables on its R5Y5 and patching it on the
patch panel; misinstallation of operating system, improper booting of USB for installation
 100

and patching it on the patch panel. Student does not know how to connect to a personal
computer, wrong connection of cables with color coding.)

CSS Assessor 2 said:“ May problem in trouble-shooting. Hindi alam ang

password para makaconnect.” (There is a problem in troubleshooting. Does not know
the password to be able to connect.)

CSS Assessor 3 said: “Students got pressured with the allotted time. May
nakalaang oras lamang para tapusin ang task pero ito ay hindi natatapos ng estudyante
sa tamang oras. Hindi masyadong napractice ng teacher ang mga bata sa mga core
competencies na kailangang matutunan kaya hindi nila ito magawa nang maayos.
Students memorized only the procedures so when there’s an error, they don’t know
how to fix it.” (Students got pressured with the allotted time. There is an allotted time to
finish the task but students do not finish the task on time. Their teachers were not able to
give much practice to the students to the core competencies that should be learned that
is why they were not able to do it properly.)
D. With the problems you have just presented, what could you suggest to enhance the
competencies of students in the technical-vocational schools in Camarines Norte?

FBS Assessor 2: “Provide quality education by enhancing the program,

encouraging students to attend seminars and actual exposure to different industries.”

FBS Assessor 1:”Additional training hours and all students should be exposed to
actual situations and different industries.”
FBS Assessor 3: “Excellent execution of competencies should be the ultimate aim
through proper training”

FBS Assessor 4: Improvement of the training center and assessment centers tools and
equipment.

CSS Assessor 3: “Focus on the competencies where the students find

difficulties, have a lot of practice and the institution should provide adequate facilities.”

CSS Assessor 2: “The institution should provide and maintain the facilities. Trainers
must have continuous trainings and seminars for updating of knowledge and skills in
computer.”

CSS Assessor 1: “One of the great factors that affect the enhancement of
students competencies is having complete tools and equipment needed for the
competencies in order to provide the necessary skills. So, I suggest that technical-
vocational schools must maintain the standard of these tools and equipment needed in
order to provide the necessary skills and competencies but still the large percent of
effort to acquire the skills lie on the students themselves.”

Part III. Closing

Is there anything more you wish to say? If there’s none once again I would like to
extend my sincerest thanks to all of you for attending this important gathering. As my
way of showing my gratitude, I have prepared a simple meal for all of us.
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APPENDIX L

Focus Group Discussion in Computer System Services

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APPENDIX M

Focus Group Discussion in Food and Beverage Services

CURRICULUM VITAE

Personal Background

Name : EDERLYN A. PONAYO

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Address : Oliva, Basud Camarines Norte

Contat Number : 09388158729

Date of Birth : January 03,1989

Place of Birth : Basud Camarines Norte

Civil Status : Single

Occupation : Teacher

Parents : Conchita Ponayo and Antonio Ponayo

Educational Attainment

Graduate School : Camarines Norte State College

Master in Management
Major in Educational Planning in Management

Tertiary : Mabini Colleges

Bachelor of Secondary Education
Major in Social Science

Secondary : Basud Nationa High School

Basud Camarines Norte

Elementary : Basud Elementary School

Basud Camarines Norte

Eligibility :Trainers Methodology (Level I)

: Food and Beverage Services (NC II)
: Bookkeeping (NC III)
: Housekeeping (NC II)
: Computer Hardware Services (NC II)