May 17,2017, i Daren amy i Ht sts WE STO Wee 39° or : kage iit chard say Canter 9477605078 Rosen 2" S°% cromeey@motorosscutons com ‘Chicago, inte coon pay so Re; Task Order Fax Gy 44-4008 Contact Number: P1838 vmepbechicago.com Task Oder Number; 04735PS1898-T0910 ain Projet Name: 2017 Depanet of Face Waraty and Mahrierance am, Serees: Mattenarceané Reps So User Agency (fie of Emergency Managerent and eee Communion Exe er Doar Mr: Ramsey ‘The Public Blog Commision of Chicago acepts Motcia Soluton, Inc, Task Order Proposal dated May 10,2017, 2017 Department of Finance Warranty and Maintenance $56,23000 Fee or Basle Serves a deserbed nthe tached proposal “The value ofthe task order i fora total amount of $56,238.00. This proect i subject to tho lms and condtions in Contant PS1835. The flening Commission Representave wile issuing a Noe to Proceed: Projet Manager Name: Randy Wiis Projet Manager Tlephene#: 312545-0150, ‘The Note to Proceed auhoriaes Motorola Solitons, ne. proceed with the Scope of ‘Senvoas described Inthe propsal ‘The above referened series have been approved by the Execuve Director of the Publ Bull Commission of Chicago, s2sn0t7 Date arn Poets ere Top AON J08n 200MM 57‘ww pbochleago.com Chats ce eae iin Slicer May 17,2017 Daron Ramsey Motorola Solutons, ic 500 West Monroe, 38" Floor Chicago, linois 60661 847-769.5278, DRamsey@motrlasolatons com RE: OENC-CIPUT#24 Project Number: 04738 PS1836 Notice to Proceed: Task Order 940- 2017 DOF Maintenance and Warranty Mr, Ramsey, Pease see stlachod executed TO O40 and raga his corespondence to Metorca Solutions ‘asthe Notice o Proceed wit the scope ald cut in the tached tas order forthe Undertaking #124 project ‘We ok forward towering wit your fem ons project, Shoe, 44 4—- Randy Was Project Manager Flaca ono 435.0004 1003 ‘osina Uae TOD ‘reas os rox, TaATORNNT OT PomeOEMC TASK ORDER SCOPE AUTHORIZATION FORM Task Order Name & : ~ ‘Number: TO 940 rrtaking Nz . andiims:"”_ |UT 124 2017 DOF Maintenance and Warranty Task Order Cost: |$56,238 Estimated Completion bate:__ [December 31, 2017 Brief Scope Triste oer proposing post waranty saviors © manage, mahann end auppot | Overview: sy stnocuted change odors hove Fen So omepen te eet eee eas isthe sree steers thine apes avert eee cain Rn toe eeeeanrate ona ‘The attached tsk order, dated 05/10/2017 , has been reviewed in deal and is approved, without modification, bythe Office of Emergency Management Communicafon (EMC). The signatory below Is femllar with the projet end is ‘authorized io approve the scope and ping as described win the proposal ‘The Public Building Commission of Chicago (PBC) is herby authorizad to direct Motorola to complete the services escrted herein atthe price as descbod in the proposal OEMC REPRESENTATIVE DOF REPRESENTATIVE hac qasha : 3 Sake Bet Sue Veo Boras ta New Evin Keane iene rm — Comphalle Atasinents: ,, TO.940 2 3 Fane IO eeepcPINE ol U (CONTRACT INFORMATION Project OEM - Project No jos7a5 CGanracttione | 017 oxptnen tFnacs Vora ad Marian |CanaciNo | pot-Tosm concen | wise cont hat [8800 | Fert wan] Ow Ow] Despont arcs | Techical prt LPR hae dane eng aedon 26 Dep of Fnac wes | NOWBE UTILZATION PLAN Name Contac ype nk = & LP ofo = ofo ofa - : ofa} Teas [ow ow [sotto Jo00% loom TI waWer [warerrewed | Ove wm | Waverspow Ore Ow na | e | waters ‘hatin sepont § @ys Ow sit 2 ate 5282017 case PEPPERONI CENONTS TOE as Regus Aa Te onl ppertnty lo ABE sane fr i Tek Orrin tak Fi Savin wc caren a an Awan. As cose re cpaned and esouces aig lose he yt Motil il ngepe ABE fe oper rie al arierson secTask cr 40 PACIOEMC Carma nastucre Progam 2017 Deparment race Waraety& Manesnee ARTICLE 2, SCOPE OF SERVICES Project Overview Motorola is proposing the following post-warranty services to manage, maintain, and support the new License Plate Reader (LPR) system that was purchased under Task Orders {851 and 852 and any associated change orders. These services will be to support the new LPR hardsvare and software being installed on the twenty six Department of Finance (DOF) vehicles as wells the back end network equipment and software connecting the LPR vehicles to the OBMC Genetec system. Telephone Tech Support These services will commence upon Commissioning of half of the total number of DoF vehicles and conclude December 31, 2017, Technical Support detals, contact information and additional information willbe provided in the Customer Support Plan that will be delivered to the customer two weeks after the receipt of the NTP. ‘Telephone Technical Support will be handled as follows: ‘© Telephone Tech Support will be avallable Monday through Friday, 8:00 AM to 5:00, PM. ‘© When a calls place to the System Support Center (SSC), a trained Customer Support Representative will open a case forthe stated issue and based on the nature and severity ofthe case will assign the ticket to either a System Technolagist(ST), a Video Engineer, ora Union Electrician Allowance for T&M Price for Break Fix This allowance is fr the hours incurred during remote and on-site maintenance services forall new cameras and associated equipment installed in DOF vehicles. Support will be provided on a time and materials basis, Monday through Friday, 8:00 AM to 5:00 PM, Remote support will be charged a minimum of 1 hour per case. On-site support will be charged @ minimum of 4 hours per visit, including travel. Allowances willbe reconciled on a quarterly basis. Breaksfix Services will be handled as follows ‘+ When a tickets assigned ta an ST, s/he will remotely access the DOF system and use all tools availabe to try and resolve the issue without requiring on-site assistance. I the ST cannot fix the issue remotely, ST, Network Engineer or Video Engineer and Union Electrician will schedule an on-site visit. ST support will be ‘Monday through Friday, 8:00 AM to 5:00 PM. @ morono.a soxsrions z waaTek cr 10 PBCICENE Canara iastuse Fegan 2017 Depart Fran aan snannes ‘Task Order 940 2017 Department of Finance Warranty & Maintenance ‘This Task Order 940 is effective as of May 10,2017, and is by and between the Public Building Commission of Chicago, 2 municipal corporation and unit of local government existing under the Constitution of the State of Ulinols ("PBC") on behalf of itself and the City ‘of Chicago,a municipal corporation and home rule unit of local government existing under the Constitution of the State of Ilinois (the “State” and Motorola Solutions, Inc, a Delaware corporation ("Vendor” or "Motorola") and is issued under and is subject to the terms and conditions set forth inthe Master Agreement, ated January 19, 2011, between the PBC and Vendor (the "Agreement”), except 2s noted below and Is incorporated by reference therein, All capitallzed terms not defined herein shall have the meaning set forth in the Agreement. ‘This Task Order is issued in connection with that certain Master Intergovernmental ‘Agreement dated as of April 5, 2011, between the Public Building Commission and the City of Chicago for the OEMC Camera and Surveillance Network Infrastructure Program, RECITALS |A. The Agreement provides that Services, nd Goods and Soware must be authorized in writing in a Task Order that deseribes with particularity such Services, and Goods and Software, together with any Deliverables, a timetable for delivery, and other specific commercial terms and conditions regarding such Services, Goods and Software, including the applicable Fees. B, ‘The PBC desires that Vendor provide certain Services, Goods and Software in connection withthe project in accordance with the Agreement and asset forth herein, and Vendor desires to provide such Services, Goods and Software in, accordance with the Agreement and as set forth herein. C. Vendor is solely responsible for successful completion of all work (regardless if performed by a subcontractor), customer satisfaction and any remediation required NOW, THEREFORE, in consideration ofthe foregoing premises and the mutual covenants, sot forth bolow, the Parties agree as follows: ARTICLE 1. TASK ORDER AND NOTICE TO PROCEED. UUpon execution ofthis Task Order by the Executive Director or by the Authorized Commission Representative if tis is an Emergency Task Order, Vendor may commence performance of the Services set forth inthis Task Order, @ moronoca sowrions 7 aTTeak nr 00 PBCIOEMC Conaranastusie Progam 2017 Doan of Fence ‘Waren Maineroe Ifthe issue is software or hardware related, the Si, Network Enginesr or Video Engineer wil be dispatched to fix the issue on-site Ifthe issue Is hardware related and requires electrical work, a Union Electrician will he dispatched on-site, IFthe Issue has both hardware/software and electrical work required, an ST, Network Engineer or Video Engineer and Union Electrician wil be dispatched on-site. ST, Network Engineer, Video Engineer and Union Electrician support will be Monday through Friday, 8:00 AM to 5:00 PM. ‘Software Maintenance Services Software Maintenance Agreements (SMA(s)) are included for the following: + Qy (26) AutoVu Mobile System Connections to Security Center ‘Qty (130) Camera Licenses to Omnicast * Qly (2) Custom Solution Software for CANVAS connector ‘Software Malntenance is included to extend the previous coverage purchased under Task (Order 852 through December 31, 2017. Enhanced Reporting ‘Motorola will submit monthly report that includes information on all maintenance activities. That report wil include the following information or as directed by the DoF: + Case/'Tracking Number + Site/Vehicle Number, Name and Location + Issue/Problem + Outof Service Date timated Time Out of Service + Diagnosis/Solution + In Service Date; Actual Days Out of Service + Cost ‘© Notes/Root Cause, Warranty Services Equipment procured in Task Order 854 and 862 carries a manufacturer warranty from date of installation, Motorola will make reasonable efforts to expedite ordering and delivery ofall replacement parts and equipment associated with this maintenance task order. @ woronoia soiurions 5 aTTas ore 840 PACIOEMC Canara nfashuse Fegan 2017 Deparment France Maret anannee ARTICLE 3. DELIVERABLES Motorola will provide the following deliverables: + Customer Support Pian four weeks after receipt of NTP Monthly report on all maintenance activities + Quarterly and end of year warranty and break summary reporting APPENDIX ITEMS. ‘Sub-Contractors ‘The following subcontractors will perform work pursuant to this Task Order. {A) TBD based upon need for Break Fix repairs Execution ofthis Task Order by the Commission shall be evidence ofthe Commission's approval of use of the subcontractors by Motorola © moronotasousrions TTTosk cr so POCOEMC Come ear Pogan 2017 Deparment of ace Woranty& Warten MWBE Contractor Task Order Number [Project Tite 2017 Department ofFinanco Date May 10,2017 Estimate [sse208 __ or Motorola Solio, Ie Warrariy and Maintenance vB Cre Le San [reo | seen] 10] “Te only opportunity for MIWBE service fortis Task Orders Gresk Fix services which ie curenly Included as an Alowance. As cases are opanad and resources afe assigned to sevice the ster Motarola wl engage WBE fra a5 sppropile to provide those servos, | Total MBE Subcontractor Partipaton Scheduled 2 6 “ali WBE Suooriractor Partin Schedule 30 o% Tota MWBE Subcontractor Patcipation Schedubd so co Total NEE AMrican American SubsontractarPariopation 30] “Total NGE Hispanic Subcontractor Parepation Tote MBE Aslan Subcontractr Paricpaton 2] 2/2 Key ‘Trades: Subcontractor: M: Matra Supper MAVBE’S—Ht Mipeiy: W: Wren; N: Non MABE * The ping olaments included above ao estimated proto project compton Darron Ramsey Name (pinied) Ven “Name (signed) 7 May 18,2017 Dae @ moronota sowwrione 6 aaaTaek rt 90 POCICEMG Canora nature Pega {2017 Deptt face ora Mannace Pricing Detall = co ION RIE | ones: |) NU Symm | TEM pe per hour or reoteintenance sees Spm ig | 7 Meimurn hour perce sso} as | sesso jemoloest_ | anay Fda, 80 AMS: ewan | RH pes aor ote waren mo Pees Enciner Iandaeay eso ante soo . * va Ta era par hour or nate ranean TaNAr fegnee |< Mandar eco naeso0 ye pe Trin Tait pe pr hur fo nate manterancesaveee Beavcan | '= Minimum 4nours per vst (reuing wave suo] as | seam focus) | Monday ry, 840484500 PM areal | So SORTWARE MANTENANCE NEREEMENTS Autis Mable Syster Connection hough December 21,2017, szecas | 26 36538 Canara Connection i Onicastroush December 3, 2017 3 S308 Gator Solution Sofware (CANVAS connection tough December aa 2037 | $9.50 3500 39392 Castomer Support Cotection of ata and creation ofreporton monthyass | $120] 30 $300 TascorserTouat] $6238 Total Funding Requirement: $56,238 Notice to Proceed: Upon receipt of Task Order Authorization Form Start Date: Upon receipt of Notice to Proceed letier ‘Substantial Completion: December 31, 2017 Payment Schedule: Financial Terms are subject tothe terms and conditions set forth in the Master Agreement, dated January 19, 2011, between the PBC and Vendor Motorola will invoice quarterly based on allowance usage. "The pricing quote herein is valid far 90 days from the date of thls Task Order. Ifehis Task Order is not accepted during the price validity period, MSI may provide a revised Task. Order and pricing is subject to change. aa