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PMP Exam Simulator

PMP Exam 6

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Question 116 of 200 Question ID: 610091

After lengthy and thorough discussions, the change control board (CCB) rejects a change request to update design
despite the fact the project manager, who is also a member of the CCB, supports the change. The stakeholder who
submitted the change request is unhappy with the decision and demands that the project manager updates the design
anyway.

How should the project manager respond?

A Instruct the designers to update the design

B Re-communicate the decision of the CCB to the project stakeholder and state that the decision is final

C Tell the CCB they are making a big mistake and continue to support the stakeholder's argument

D Tell the stakeholder that they should present their case directly to the CCB

J Question answered incorrectly

Hint:
The change control board made a decision.

Correct Answer: B

Explanation:

The PMBOK® Guide defines the change control board (CCB) as "a formally chartered group responsible for reviewing,
evaluating, approving, deferring, or rejecting changes to the project and for recording and communicating such
decisions." Unless there is an individual or a group that has the authority to overrule the CCB's decision (this information
would have been documented in the change management plan), the CCB has the final authority to decide what, if any,
changes can be made to the project deliverables. Based on the scenario described, it can be reasonably assumed that
the change has passed through all the necessary steps, and the decision to reject has been made based on the best
judgment of all involved parties. Once the decision is made, all project work should abide by that decision. Trying to
persuade the CCB to revert their decision would not be the best use of time of the project manager, the CCB members,
or the stakeholder. Therefore, among the choices given, re-communicating the decision of the CCB to the stakeholder
and stating that the decision is final would be the best course of action for the project manager to take in this situation
even though the project manager supports the change.

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Details for Each Option:

A Instruct the designers to update the design

Incorrect. The change control board did not approve the change. There is not enough information in the question to
determine if the project manager has the authority to overrule the decision of the CCB, and it is unlikely that the
project manager would have this authority.

B Re-communicate the decision of the CCB to the project stakeholder and state that the decision is final
Correct. According to the scenario, the stakeholder who initiated the request is unhappy with the CCB's decision
implying the decision has already been communicated. However, of the choices provided, re-communicating the
decision and stating that the decision is final is the best answer of the choices available.

C Tell the CCB they are making a big mistake and continue to support the stakeholder's argument
Incorrect. The project manager is a member of the CCB and would have already expressed support for the change
during the CCB meeting. However, based on the outcome of the meeting, it can be inferred that the project
manager was unsuccessful in persuading the CCB to approve the change. Therefore, continuing arguing for the
change is not the best use of the project resources.

D Tell the stakeholder that they should present their case directly to the CCB
Incorrect. Advising the stakeholder to go to the CCB would not be the best use of project resources as the CCB's
decision is final. Neither the project manager nor an individual staffer should try persuading the CCB to change
their decision that has been made based on all available information and their best judgment.

Reference:

A Guide to the Project Management Body of Knowledge, (PMBOK® Guide) – Sixth Edition, Project Management Institute
Inc., 2017, Page(s) 115

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