Scenario 1 Returns & Repairs: 

 The business process starts with a customer reporting a problem. A service executive
creates a service notification in the system.
 The service executive carries out a warranty check if any. on the service notification and
enters customer details.
 The service executive informs the customer about the expected date of repair
completion. A repair order is then created from the service notification so that the entire
repair process can be controlled and settled. In the repair order, the defective / damaged
product is automatically assigned by the return items
 A service order is automatically generated using an item proposal to enable the repairs
to be carried out. Once the repairs have been carried out, the costs are confirmed to the
service order.
 The repaired product is delivered to the customer and the final repair status can be
displayed.
 The service center creates a billing request. This appears in the repair order as an
additional item and is not a separate document (unlike the billing request in the on-site
service process). The repair order can now be billed.
 The costs resulting from the service order are settled to the repair order.