SENA – CENTRO DE SERVICIOS FINANCIEROS

BILINGUALISM DEPARTAMENT
WORKSHOP- USE OF LANGUAGE AT PHONE CONVERSATIONS

NAME: _______________________________________________________ GROUP NUMBER: _________________

INFORMATION GATHERING EVIDENCES (EVIDENCIA DE DESEMPEÑO
1. Work in the following page, as a practice of telephone calls vocabulary.
https://www.espressoenglish.net/telephone-english-phrases/
2. Watch the following page with the information about how to talk by phone in English (including the video, take
notes)
https://www.oxfordonlineenglish.com/talking-on-phone-english
3. Watch the following video about expressions
https://www.youtube.com/watch?v=lCBF659RMtg
Performance Evidences
1. Fill the blanks with the proper information
 SENA – CENTRO DE SERVICIOS FINANCIEROS
BILINGUALISM DEPARTAMENT
WORKSHOP- USE OF LANGUAGE AT PHONE CONVERSATIONS

Taken by: https://www.teach-this.com/images/resources/would-you-like-to-leave-a-message.pdf

2. Listening: Using the information from the following video to fill in the blanks to complete the sentences, use the
words below.

Video: https://www.youtube.com/watch?v=9Ygu7GojLc4
 SENA – CENTRO DE SERVICIOS FINANCIEROS
BILINGUALISM DEPARTAMENT
WORKSHOP- USE OF LANGUAGE AT PHONE CONVERSATIONS

1. Did you remember to ____CALL__________ the manager and arrange a meeting?

2. When I called him, he was already talking on the phone with another person. The phone was ______________.
3. I’m sorry, but John isn’t here right now. Can I take a ______________?
4. Another way to say ‘cell phone’ is ______________.
5. Did you hear the phone ________________?
6. The ______________ for Australia is 61.
7. I can hear the phone ringing. I should ______________.
8. When you finish talking on the phone, you should ______________ the phone.
9. Ms. Green? I’m sorry, but there’s no one here by that name. I think you have the ______________.
10. If you have any trouble calling an international number, call the ______________ and ask for help.
11. First, call Mr. Smith at this company phone number. Then dial 459. 459 is his ______________.
12. Of course, it’s always dangerous to talk on the phone or ______________ while you drive a car.
13. Hey, look! There’s a ______________ outside. Let’s use it to call a taxi to the airport.
14. My ______________ is 555-8742.
15. How can you ______________ a phone number? It’s easy. Just push the correct numbers, here.

Production Evidence
1. Written Part: With a partner, write a phone conversation using the elements that you consider necessary.
2. Spoken Part: Record the phone call using the app that you prefer. Upload the audio clip with the script into
Classroom.