Tasks

ProxySG Quick Start Guide 1.

2.
Unpacking the Appliance
Connecting the Cables
5.
6.
Performing Initial Configuration
Logging on and Licensing
SG600 Series 3. Verifying the LED Display 7. Next Steps
For compliance model number 600 4. Rack Mounting the Appliance 8. Troubleshooting

3. Connect a null-modem serial cable from the ProxySG to a PC (or serial terminal). This connection is used
13 Unpacking the Appliance to perform initial configuration via a direct serial connection. 4 Rack Mounting the Appliance
4. Connect the socket end of the enclosed power cord into the ProxySG power supply inlet, and then connect
the plug into a power source.
Unpack the shipment and verify the contents of the box. The rack mounting kit included with the appliance allows the ProxySG 600 to be installed into 2 or 4 post
5. Switch the appliance on.
equipment racks using the included brackets. These brackets mount the appliance into the rack in a static
The Blue Coat ProxySG 600 ships with the following components: 6. (Optional) Install the included retaining clip and power cord tie-down to simplify cable management. position and are not adjustable. An optional slide-rail kit is available. Contact your Blue Coat representative for
a. Attach the cable tie-down by inserting the hooked tip into the appliance and tightening the plastic lock more information.
x Blue Coat SG600 appliance x Safety and Regulatory Compliance Guide around the power cable.
b. Attach the retaining clip using the included flat-head screw. The following tasks show how to install the appliance into either a 2 or 4 post equipment rack.
x AC power cord x Quick Start Guide (this document)
Note: The retaining clip cannot be used in conjunction with the optional slide-rail kit. To ensure safety before you begin rack mounting the appliance, follow these instructions:
x Null-modem serial cable x Software License Agreement 1. Power off the appliance.
x Racking kit x Cable management retaining clip 2. Disconnect all cables.
3. Read the Rack Mount Warnings section of the included Safety and Regulatory Compliance Guide.
x Power cord tie-down
4. Take adequate safety and grounding measures to avoid creating an electric shock hazard and to prevent
bodily injury.

2 3 Connecting the Cables To install the SG600 into an equipment rack, you need the following items:

x Rack-specific screws/hardware (not included) x #2 Phillips head screwdriver

Blue Coat recommends connecting the cables and verifying the LED display to ensure proper functionality
before rack mounting the appliance.
Figure 1 shows a typical Blue Coat ProxySG network deployment: To install the SG600 into an equipment rack, follow the steps below:
3 Verifying the LED and LCD Displays 1. Secure the ProxySG 600 into the equipment rack (Figure 5):
a. Find a location on the rack with enough space to mount the ProxySG (1U of space), adequate power,
and proximity to a router and/or switch on the network.
To verify that the appliance has booted and is operational, check the following:
b. Slide the appliance into the selected rack location and mount using (4) equipment rack screws²2 on
each side of the appliance.
If the Power LED light:
Note: Equipment rack screws and associated hardware is not included with the Blue Coat ProxySG 600. If
x Is amber, the appliance is on, but the OS has not loaded. you cannot locate the equipment rack screws, please refer to the instruction manual included with your
x Blinks amber to green, the OS has loaded but is not configured. equipment rack.
The following installation assumes the network deployment shown in Figure 1 is present. For other deployment
x Is green, the OS has loaded and is properly configured.
options, see the ADN Deployment Guide and the WCCP Reference Guide, available for viewing at:
https://bto.bluecoat.com/documentation/pubs/view/SGOS 5.5.x If the System LED light:
x Is green, the appliance is functioning properly.
x Is amber, the appliance has encountered a warning.
x Is flashing amber, the appliance has encountered a critical problem.
x Is OFF, the appliance has not determined the system status.

The LCD displays until the appliance has finished booting.

x After first time bootup, the LCD displays
x After configuration, it scrolls through the health statistics of the system.
The following image (Figure 4) shows the location of all the major control functions located on the front panel of
the ProxySG 600 Series appliance:

Before connecting the ProxySG into your network, disconnect the existing LAN switch network cable from the
WAN router.
To attach the cables (Figure 2):
1. Connect the network cable from the LAN switch and plug it into 1:1 port network interface on the ProxySG.
2. Connect a network cable from the WAN router to the 1:0 port network interface on the ProxySG. The
interface auto-negotiates 10/100/1000 Base-T speed and duplex settings.
Note: The multi-port bridging card is optional and does not come preinstalled in all Blue Coat ProxySG 600
series appliances. Contact your Blue Coat representative for more information on optional upgrades.

Flip over to complete the installation

 b. To activate a license from the Sky Management Console, navigate to the License page: Configure > 3
53 Performing Initial Configuration Device > Licensing.
Service Information
c. Enter your existing BlueTouch Online credentials and click Request license (for the Advanced
Management Console) or Submit credentials and install license (for the Sky Management Console). How to Contact Support ² For the current list of regional customer support phone numbers, go to:
You must have the following network information on hand to perform initial configuration:
http://www.bluecoat.com/support/contactsupport/
Note: The ProxySG ships with a 60-day trial license. The appliance can be registered and licensed any time When contacting Blue Coat Systems for technical phone support or to set up an RMA, be prepared to provide
x ProxySG IP address and Name x Subnet mask
during that period. your serial number to verify entitlement. If you do not have your serial number, supply Blue Coat with your
x Primary DNS server IP address x Default Gateway IP address Support Contract Number, which can be found on your Support Contract Certificate.
If you have purchased a Support Contract but have not received a Support Contract Certificate, go to:
x Link Settings (speed and duplex) x Administrator ID and Password http://www.bluecoat.com/support/customercare/
x Director IP address (if using Director) 73 Next Steps
BlueTouch Online (formerly WebPower) ² BlueTouch Online https://bto.bluecoat.com allows you to create
new technical support cases, review and comment on open cases at any time. You also have access to
To access the ProxySG command-line interface and run the configuration wizard: This section lists additional resources to help educate users on use of the ProxySG appliance. exclusive Blue Coat support materials, installation notes, and updates. To obtain a BlueTouch Online login, go to
1. Confirm that a null modem serial cable is connected from the ProxySG appliance to your workstation serial https://bto.bluecoat.com/requestlogin
port. For cabling instructions, see Connecting the Cables. Context-sensitive information about the Online Help. To access, click the Help button in the Sky
ProxySG Management Console or Management Console. Blue Coat Support Offerings ² For a list, see http://www.bluecoat.com/support/overview
2. Open a terminal emulation program (such as Windows HyperTerminal).

Baud rate: 9600 bps Data bits: 8

Reference Documentation Configuration and Management Guide (CMG), a collection of
volumes documenting ProxySG features. To access, click the
Parity: none Stop bits: 1 documentation link in the Sky Management Console or Recycling Information
Management Console interfaces, or visit:
Flow control: none
https://bto.bluecoat.com/documentation/pubs/view/SGOS 5.5.x
RECYCLE YOUR OLD BLUE COAT APPLIANCE! ² Blue Coat offers an easy and sustainable way to recycle
3. Configure the terminal emulation software to the following settings: your decommissioned Blue Coat appliances. Simply use your new shipping box to send us your old appliance,
Answers to frequently asked questions Blue Coat Knowledge Base, available at: absolutely free of charge. For details and shipping information, please visit: http://www.bluecoat.com/company/
4. Power on the ProxySG appliance and then press <Enter> three times on the workstation.
https://kb.bluecoat.com environment/productrecycling
5. Choose a configuration method:
Blue Coat User community Blue Coat Support Forums, available at:
x [Manual Setup@6HOHFWWKLVPHWKRGLI\RXDUHFRQILJXULQJWKH3UR[\6*ZLWKRXW'LUHFWRU%OXH&RDW¶V
https://forums.bluecoat.com/ WHY RECYCLE? ² According to the Silicon Valley Toxics Coalition, nearly 80% of U.S. e-waste is discarded
central management solution).
in toxic waste dumps around the world. Without proper recycling, hazardous chemicals and other materials
x [Director-managed setup] Select this method if you are registering this ProxySG with Director. You will Classroom and web-based training Blue Coat Training, available at: pose serious environmental and health risks. By offering a free and easy-to-use take-back program, Blue Coat
need the Director appliance IP address and registration password. To continue with Director-managed https://www.bluecoat.com/support/training enables businesses to efficiently and responsibly dispose of used technology. Find out how!
setup, go to step 7. Deployment planning and consultation Blue Coat Professional services, available at:
6. Select how this ProxySG will be deployed: https://www.bluecoat.com/support/professionalservices 1. FAST AND EASY TO USE
[Acceleration] Select this solution for simplified configuration of acceleration deployments. Selecting Use your new appliance carton to ship us your old technology
Technical Support Blue Coat Support, available online at:
acceleration sets the Sky Management Console as the default interface. This solution is typically for https://www.bluecoat.com/support/overview 2. PROTECTS PEOPLE AND THE PLANET
Acceleration Edition owners.
Contact Blue Coat by telephone in North America at (866) 982- Responsible technology recycling is good for business and the environment
If you select acceleration, you must choose one of the following physical deployment options: 2628 or +1(408) 220-2299. 3. ABSOLUTELY FREE
x Physically in-path We cover all the costs, including Shipping
x Virtually in-path using WCCP 4. COMPLETE DETAILS
x Any other http://www.bluecoat.com/company/environment/productrecycling
x [Other Solution] Select this solution for all other deployments. Selecting this sets the Advanced 83 Troubleshooting
Management Console as the default interface. This solution is typically for Full Proxy Edition owners.
7. Enter the network configuration options when prompted. If your ProxySG is connected to the network, the This section describes how to troubleshoot several hardware problems.
configuration wizard will attempt to verify DNS server addresses and auto-detect link settings.
Problem: The system does not power up.
Solution: Check the power cords and verify that the outlet is receiving power.
Americas: Rest of the World:
63 Logging on and Licensing the Appliance Problem: The System and Power LEDs are green, but there is no network connectivity. Blue Coat Systems Inc. Blue Coat Systems International SARL
Solution: Check the network connections to verify that they are not loose. Otherwise, the problem might be a 410 North Mary Ave 3a Route des Arsenaux
bad network cable or an issue with the router/switch. Sunnyvale, CA 94085-4121 1700 Fribourg, Switzerland
After your ProxySG is configured for network access, complete the installation by verifying network connectivity
and registering and licensing the appliance. &RS\ULJKW‹-2010 Blue Coat Systems, Inc. All rights reserved worldwide. No part of this document may be reproduced by any means nor
Problem: ,DPXQDEOHWRDFFHVVWKH3UR[\6*¶VPDQDJHPHQWFRQVROHXVLQJP\EURZVHU modified, decompiled, disassembled, published or distributed, in whole or in part, or translated to any electronic medium or other means
To complete the ProxySG installation: Solution: Check all network configuration information, the subnet mask and default-router configurations, and without the written consent of Blue Coat Systems, Inc. All right, title and interest in and to the Software and documentation are and shall re-
1. Verify that you can log into the appliance via the Web browser. To log into the appliance: that no other devices on the network are attempting to use the same IP address. PDLQWKHH[FOXVLYHSURSHUW\RI%OXH&RDW6\VWHPV,QFDQGLWVOLFHQVRUV%OXH3ODQHWŒ%OXH7RXFKŒ&RQWURO,V<RXUVŒ'575ŒPro[\$9Œ
ProxyRA &RQQHFWRUŒ3UR[\5$ 0DQDJHUŒ6*26ŒDQG:HESXOVHŒDQGWKH%OXH&RDWORJRDUHWUDGHPDUNVRI%OXH&RDW6\VWHPV,QFDQG
a. Enter the ProxySG IP address into your web browser's Address or Location box using the following %OXH&RDWŠ%OXH6RXUFHŠ.Š,QWHOOLJHQFH&HQWHUŠ3DFNHW6KDSHUŠ3UR[\&OLHQWŠ3UR[\6*Š3HUPHRŠDQGWKH3HUPHRORJRDUHUHgistered
format: https://proxy_ipaddress:8082. Problem: I receive an invalid certificate warning when attempting to access the management console using trademarks of Blue Coat Systems, Inc. All other trademarks contained in this document and in the Software are the property of their respective
b. Enter the user name and password specified during configuration to access the management interface. my browser. owners.
The management interface loads within your browser window. Solution: This is normal. The ProxySG generates a self-signed certificate upon initial configuration. You can BLUE COAT SYSTEMS, INC. DISCLAIMS ALL WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR
VDIHO\LJQRUHWKHZDUQLQJRULPSRUWWKH3UR[\6*¶VFHUWLILFDWHLQWR\RXUEURZVHUWRDYRLGIXWXUH OTHERWISE, ON SOFTWARE AND DOCUMENTATION FURNISHED HEREUNDER INCLUDING WITHOUT LIMITATION THE WAR-
2. After login, register and activate your license. If you have a Full Proxy Edition license, go to step a; if you
warnings. RANTIES OF DESIGN, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT
have an Acceleration Edition license, go to step b.
SHALL BLUE COAT SYSTEMS, INC., ITS SUPPLIERS OR ITS LICENSORS BE LIABLE FOR ANY DAMAGES, WHETHER ARISING IN
a. To activate a license from the Advanced Management Console, navigate to the License page: Additional troubleshooting resources: TORT, CONTRACT OR ANY OTHER LEGAL THEORY EVEN IF BLUE COAT SYSTEMS, INC. HAS BEEN ADVISED OF THE POSSIBILITY
Maintenance > Licensing > Install and click Retrieve. The request License Key dialog displays. Go to OF SUCH DAMAGES.
step c to finish licensing the appliance. x Blue Coat Knowledgebase: https://kb.bluecoat.com/
x Blue Coat User Community: http://forums.bluecoat.com