SAP AMS PROJECTS - INSIGHTS

BY ,
SAILENDRA
 SAP OVERVIEW
• SAP stands for Systems, Applications, and
Products in Data Processing
• Founded in Germany by Five Former IBM
Engineers in 1972
• In 1988, SAP went public and became a joint-
stock company, SAP AG

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 CONTD…..
• Headquartered in Walldorf, Germany,
• The World's Largest Inter-Enterprise Software
Company
• The world's Third-Largest Independent Software
Supplier Overall
• Employs Over 23,700 People in More than 50
Countries
• Additional Information can be Found on the SAP
Web Site http://www.sap.com/company and
http://www.sapfans.com/

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 SAP SYSTEM
SD FI
Sales & Financial
Distribution Accounting
MM CO
Materials
Controlling
Mgmt.
PP AM

R/3
Production Fixed Assets

CORE
Planning Mgmt.

QM Client / Server TR
MODULES Quality
Manage-
ment PM
Plant Main-
ABAP/4 WF
Workflow
Treasury

tenance HR
IS
Human Industry
Resources Solutions

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 3-TIER STRUCTURE

Application
Server
Application
Server
USER PCs
USER PCs
Database
Server

Application Application
Server Server

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 AMS PROJECT - INTRODUCTION
Apart from 24x7 support to the system , SAP
Application Management services always strive and
aim for continuous improvement of SAP solution-based
landscapes and optimization business processes .

This helps in adding competitive edge to the company’s

position by reducing cost of ownership while improving
business performance.

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 SALIENT FEATURES
Application hosting support
• Hardware support
• 24x7 coverage
• Storage management
• Operating system management
• Backup and recovery
• Disaster recovery
Help Desk support
• Centralized Help Desk
• 24x7 coverage
• Multichannel support (web, phone, e-mail, chat channels)
• Incident management
Functional and technical support
• Problem management (ABAP programs, SAP configuration, interfaces)
• Functional / technical enhancements (business analysis and RICE development)
• Testing
• System administration and monitoring
System monitoring using CCMS, SAP Solution Manager
• OSS support from SAP
• Release management
• DBA support
• SAP user management
• SAP patches and hotfix application

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 MAJOR MODULES
• Incident Management
• Problem Management
• Request Management
• Access Management
• Continous Process Improvement

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 KEY PARAMETERS
• Resolution Index
• Response Index
• Average turn- around time
• Weighted resolution index
• SLA achieved strike rate
• Throughput efficiency
• Resource utilization

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 VALUE PROPOSITION
In 1 years time :
• Incident Count reduction
• Reduction in number of problems
• Business process improvement resulting in
optimized system and cost reduction
• More efficient resource utilization

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