Professional Documents
Culture Documents
IN SAP
Sales: Sales Org.2 Material statistics group, Material pricing group, Acct
assignment Group, Item category group
Sales :general/plant Trans. Group, Loading Group, Profit Center, Sr No.
Profile
Sales Text (if any) As applicable
Quality Management Inspection Set Up ( Type :05 with active)
Accounting 1 Valuation class, Moving price / Standard Price
Costing 1 With Qty Structure & Material Origin to be ticked
In the Material Master , the following Tabs are to be maintained by Customer Support
Department, Quality Department :
PERTINANT TAB CRITICAL FIELDS TO BE MONITORED
Sales: Sales Org. 1 Tax Classification : Services
Sales: Sales Org.2 Material statistics group, Material pricing group, Acct
assignment Group, Item category group : LEIS
Sales :general/plant Trans. Group, Loading Group, Profit Center
Sales Text (if any) As applicable
Accounting 1 Valuation class, Moving price/Standard Price, No
Valuation Category
Costing 1 With Qty Structure & Material Origin
2.3 CUSTOMER MASTER:
T-Code : VD51
In the Customer Material Info Record , the following fields are to be
maintained by Sales Department : Customer Code, Sales Area (Sales Organization,
Distribution Channel & Division ) ,Customer Material Number
TRANSACTION DATA
3.1. CUSTOMER NOTIFICATION PROCESSING :
Here Customer complaint or malfunction of customer equipment or to
report the technical problem are captured the moment call or intimation is received from
customer.
Transaction code : IW51 / IW52 / IW53
Notification Type : S1 Customer Complaint Type General, S2 Activity report,
S3 Customer Complaint Specific
Search Customer Notification : IW58 ( by Part Number, Equipment No )
In Notification field : Description of the Problem to be entered as text. The
following fields are to be entered in the transaction IW51, for seamless flow of
information into subsequent documents :
PROCESSING OF SERVICES
Possible operations:
• Returns • Repairs • Outbound delivery
• Dispatch of loan equipment • Exchange part • Exchange part
• Outbound delivery • Pickup of loan equipment
• Scrap • Invoice
• Credit memo • Credit memo
SAP AG 1999
Order Type : ZRAS and Service Item : Service cost to be entered with Equipment
quantity to be received. Save the service notification. In the background, Repair order
will be created for serviceable material ie Service Cost
( see the document flow to note down the Repair Order number ).
B. Repair Order : In change repair Order, enter the required fields ie : Payment terms,
PR00 in conditions and check for completeness and save the document. Item 2nd is for
return delivery ( Item Category : ZSRE ) and 1st line will be Service Cost ( item
Category : ZSRS )
T-Code : VA02
D. Inspection Lot : In Repair Order, click on repairs and note down the Inspection lot
which is created while doing PGR for the Customer Equipment.
Now check the stock , stock will be posted to Quality
T-Code : VA03, T-Code : MMBE
Operations :
Enter Operation details for repair of equipment under Operations Tab
Control Key : SM01 for Internal repair process ( within BEL Factory )
SM02 for External repair process ( by BEL suppliers )
For SM01 activity, enter the duration and number of resources required
and enter the Account assignment.
For SM02 activity is selected, click on external under Operations tab &
enter the qty and purchase group to create the required purchase requisition.
Components :
Enter the parts required for repair of equipment.
Following fields need to be entered : valuation, storage location & items
category - stock or non stock item. For non-stock item purchase tab to be clicked to
generate the PR.
I. Confirmation of Stock :
Check the Stock in CRSL Unrestricted against Sale Order using T-Code :MMBE.
J. Out bound delivery : From Repair Order, for the 4th line create the delivery
Delivery Type : ZDLF
T-Code : VA02 / VL01N
K. Printing of OBD :
The printing of OBD can be done using Transaction code VL02N.To print
the OBD Go to Header Output and define Communication Method as well
as Printer type , Come back and save the settings. In the opening screen of VL02N, click
on Outbound Delivery Menu, and select the Print preview, check for the correctness of
data that has flown, as also the price, tax ,education cess , higher education cess and
excise duty etc. If satisfied , proceed to take a print out of the OBD. The OBD is verified ,
ink signed and sent to Shipping for further processing.
L . Proforma Invoice:
Proforma Invoice is a reference document created by shipping
department to enable creation of Excise Invoice. It does not pass any entry into
Accounting documents.
Proforma Invoice is created using Transaction Code VF01 , for billing
document type ZJEX.
The following details are required to be entered :
Billing Type(ZJEX), Billing Date and OBD Number. Check the flow of
prices, taxes, cess and excise duties , before proceeding to save the Proforma Invoice.
N. Commercial Billing :
Commercial Invoice is generated using Transaction code VF01 with
document type ZVAT / ZBOS. The billing date and OBD numbers are the input to
generate the Commercial Bill.
• Plan services specifically with regard to usage of material, utilities and personnel
• Enter and settle the costs which arise from the services
5.2 Operations :
Enter Operation details for repair of the equipment under Operations Tab
Control Key : SM01 from Internal repair process
SM02 for external repair process ( by BEL suppliers )
For SM01 activity, enter the duration and number of resources required
and enter the Account assignment.
Prepared by: Vishnu Swarup.O.V Sanjeev.V.Dyamannavar Aparna.M.E
Date 23-08-2007 Issue Level 1.0 Page No 14/17
For SM02 activity is selected, click on external under Operations tab &
enter the qty and purchase group to create the required purchase requisition.
5.3 Components :
Enter the parts required for repair of equipment.
Following fields need to be entered : valuation, storage location & items
category - stock or non stock item. For non-stock item purchase tab to be clicked to
generate the PR.
Save the Service Order. In change Service order, note down the material
reservation slip for issuing the material against Service order and Purchase requisition
number for External Service and Purchase parts.
Take the print out of material issue slip for the sock items to draw the
items from store for repair process.
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