Contents

1. General Use Information ............................................................................................. 4

1.1 Introduction .................................................................................................................................... 5
1.2 System Recommendations ............................................................................................................ 5
1.3 Connect to Hi MATE ....................................................................................................................... 6
1.3.1 Key in Hi MATE URL ................................................................................................................ 6
1.3.2 From Hi MATE1.0 ..................................................................................................................... 6
1.4 Log in .............................................................................................................................................. 7
1.5 New User Registration ................................................................................................................... 8
1.5.1 Terms & Conditions ................................................................................................................. 9
1.5.2 Input Detailed Information ................................................................................................... 10
1.6 Forgot your ID/Password? .......................................................................................................... 11
1.6.1 Find your ID ........................................................................................................................... 11
1.6.2 Find your ID and Password .................................................................................................. 12

2. Screen Description ...................................................................................................... 13

2.1 Screen Configuration ................................................................................................................... 14
2.1.1 Main Screen ........................................................................................................................... 14
2.2 Search ........................................................................................................................................... 15
2.2.1 Basic Search ........................................................................................................................... 15
2.2.2 Alarm Search ......................................................................................................................... 17
2.2.3 Maintenance Search .............................................................................................................. 18
2.3 Dashboard .................................................................................................................................... 20
2.3.1 Dashboard Configuration ..................................................................................................... 20
2.3.2 Dashboard Items ................................................................................................................... 21
2.4 Result List ..................................................................................................................................... 25
2.4.1 Machine List........................................................................................................................... 25
2.4.2 Alarm List .............................................................................................................................. 26
2.4.3 Maintenance List ................................................................................................................... 27
2.5 Map ............................................................................................................................................... 28
2.6 Additional Functions .................................................................................................................... 32
2.6.1 Q&A ........................................................................................................................................ 32
2.6.2 FAQ ......................................................................................................................................... 34
2.6.3 Hi MATE1.0............................................................................................................................. 34
2.6.4 Language ............................................................................................................................... 35

3. Hi MATE App ................................................................................................................ 36

3.1 Application List ............................................................................................................................ 37
3.2 Personal Info. ............................................................................................................................... 38
3.3 Screen Settings ............................................................................................................................ 39
3.4 Fleet Management ....................................................................................................................... 40
3.4.1 Manage Fleets ....................................................................................................................... 40
3.4.2 New Fleets ............................................................................................................................. 41
3.4.3 Add Machines ........................................................................................................................ 42
3.5 Accounts ....................................................................................................................................... 43
3.5.1 User Account ......................................................................................................................... 43

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 3.6 Machine Management ................................................................................................................. 45
3.6.1 My Machine Service .............................................................................................................. 50
3.7 Features ........................................................................................................................................ 46
3.7.1 Machine Selection ................................................................................................................. 46
3.7.2 Reception Period ................................................................................................................... 47
3.7.3 Notification ............................................................................................................................ 48
3.7.4 Geo/Time ............................................................................................................................... 50
3.8 Service Extension ........................................................................................................................ 51
4. Machine Details ........................................................................................................... 52
4.1 Screen Configuration ................................................................................................................... 53
4.2 Working Status ............................................................................................................................ 54
4.2.1 Current Gauge ....................................................................................................................... 54
4.2.2 Working Status – Daily ........................................................................................................ 55
4.2.3 Working Status – Monthly .................................................................................................. 56
4.2.4 Working Status – Periodical ............................................................................................... 57
4.3.Alarm ............................................................................................................................................ 58
4.4 Maintenance................................................................................................................................. 60
4.5 Setting .......................................................................................................................................... 62
4.6 Detail............................................................................................................................................. 65
4.6.1 History of a Machine ............................................................................................................ 65

Appendix. Alarm/Warning Table .................................................................................. 66

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 User Manual for Customer

2017. Feb

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Manual for Customer
1. General Use Information

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Manual for Customer
1.1 Introduction

Hi-MATE is a state-of-the-art system which provides users with full information of machines such
as location, operation and fault and maintenance information through satellite and mobile. This
manual is produced to help users understand and use Hi-MATE2.0, Remote Management System by
Hyundai Construction Equipment. This user manual is intended for customers. It contains
descriptions of general screen configuration, features and data from Hi-MATE2.0.

Revision History

Changed on. Version Description

2017. 2 .15 2.0 Hi-mate 2.0 (Graphic Base) v2.0
2017. 1 .13 2.0 Hi-mate 2.0 (Graphic Base) v1.0
2010. 05 .10 1.0 Hi-mate 1.0 (Text Base)

1.2 System Recommendations

(1) Hardware
Support any device such as IBM Compatible, Mac, Tablet PC
- CPU: 1.2Ghz
- Memory : at least 2GB (higher then 4GB Recommendation)
- HDD : 1GB (user space) (5GB recommendation)
- Display : at least 1024X768
(*) Hi-MATE was developed to fit for 1024X768 pixels.
Therefore, we recommend resolving power of 1024X768 pixels or more. If hardware falls short of
this level, scroll bars will appear on the screen

(2) Software
OS : Hi-mate does not depend on Operating System,
Browser :
 IE : Higher than 10
 Chrome : Higher than 50
 Firefox : Higher than 3.5
 Safari : Higher Than 3.2
 Others (support html5 specification)

(3) Mobile
- Adroid : Higher than 4.0
- iOS: Higher than 7.0

(4) Network connection

This system should be connected with internet. As per internet capacity, speed of 1Mbps or more is
recommended for smooth printing of maps matching the screen

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1.3 Connect to Hi MATE
There are 2 ways to get access to Hi MATE.

1.3.1 Key in Hi MATE URL

Enter “https://himate.hhi.co.kr//login.aspx” in the URL field as below. Please be warned that you
should not enter “http://himate.hhi.co.kr//login.aspx”. You can’t find Hi MATE website with “http”.
Please do not miss “s”.

*Example
- MS IE

- Google Chrome

1.3.2 From Hi MATE1.O

Click on “W” on the right top.

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1.4 Log in
This is the first screen users see when they try to get access to Hi MATE. Only users who have
registered and certified can log in through this page. If ID or password is forgotten, Users can move
to a page where they can find out ID or password.

No. Component Contents

① User ID and Password Enter ID and Password
② Login Click to login
③ Remember me Check to remember your ID
④ Register Click to register in Hi MATE
Forgot your ID? Click to find your ID
⑤
Forgot your ID and Password? Click to find your ID and Password

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1.5 New User Registration
A customer owning a machine can register directly as a new user without dealer’s approval. If the
contact information (E-mail and mobile number) are already registered in Hi MATE system, the
registration will be refused.

No. Component Contents

① Machine No.
② RMCU Modem No.
③ E-mail Address
④ Mobile Phone No.
⑤ CLOSE
⑥ NEXT
Input the machine number
Input the RMCU modem number
*Refer to the table below
Input the E-mail address to receive messages from Hi
MATE.
If address is duplicated with current registration, user
registration is refused.
Input mobile phone number to receive messages from Hi
MATE. If number is duplicated with current registration,
user registration is refused.
Close this screen and go back to login page.
Click to go to the next page.

*You can check the RMCU Modem No. here

Type 9 Series F Series
Excavator Inside of the storage box at the Inside of the cover in the back of the
back of the seat cabin
Wheel loader Inside of A/C filter cover Right side of the seat in the cabin
(Out of cabin)

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1.5.1 Terms & Conditions

You must agree with all terms & Conditions(①, ②). Click next (④) to proceed and get “Input your
Information” Screen.

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1.5.2 Input Detailed Information

Category No. Component Contents

① First Name/Last name
② Country/State/City
③ Zip/Postal Code Required to continue registration process
User Account
④ Street Address
Registration
⑤ Telephone Number
⑥ Phone Number It shows Phone Number previously entered.
⑦ Email Address It shows Email Address previously entered
⑧ User ID Input User ID you prefer and “Check User
User ID and ID”
Password ⑨ Password Input 8-12 characters, must be combined
with numeric and alphabetic.
⑩ Machine No. It shows Machine Number previously
Machine entered
Information ⑪ RMCU Modem No. It shows RMCU Modem Number previously
entered

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1.6 Forgot your ID/Password ?
1.6.1 Find your ID
No. Component
① Machine No.
② E-mail Address
③ Mobile Phone No.
④ CLOSE
⑤ NEXT
Manual for Customer
Contents
Input the machine number that you registered at first
Input the RMCU modem number that you resisted at first
Input the your Phone number that you resisted at first
Close this screen and go back to login page.
Click to get your ID on the next page.
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1.6.2 Find your ID and Password
No. Component
① Machine No.
② RMCU Modem No.
③ Email Address
④ CLOSE
⑤ NEXT
Manual for Customer
Contents
Input the machine No. previously registered
Input the RMCU serial number of the machine you
registered
Input your email address registered.
Close this screen and go back to login page.
Click to get your ID on the next page.
12
2. Screen Description

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2.1 Screen Configuration
Hi-mate 2.0 was intended for users to view all the machine information at a glance.
When you search with a desired topic on top of the screen, you will see
- The location of the machine on the map in the middle of the screen.
- The statistics information of the searched machines on the left.
- Result list on the bottom.
Before search, you will see empty map, list, and Dashboard.
Detail information of each machine is available by clicking each serial number, same as Hi-mate 1.0

2.1.1 Main Screen

Hi-MATE 2.0 consists of map, search bar, dashboard and List. They are synchronized so that users
can search specific machines and find them on the Map, List and Dashboard.

No Component Contents
① Logo HiMATE2.0 Logo
To refresh the screen, click on Logo.
② Name It shows user name logged in.
③ GMT It indicates local time based on GMT.
④ DashBoard To see various data in chart format, click on
⑤ Search To see the search screen, click on
⑥ List To see the Search Result from each search menu, click on
⑦ Map The machines according to search result will be marked on the
map. Before you search, none of your machines are shown on the

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 map.
⑧ Legend A legend of Map
●Excavator
●Wheel Loader
●Fork lift
⑨ Apps Icon Open applications list with this icon.
⑩ Q&A, FAQ Open Q&A or FAQ pop-up screen.
⑪ Hi-mate 1.0 To switch to Hi-mate1.0, click on this icon.
⑫ Terms & Conditions Open Terms & Conditions pop-up screen.
⑬ Language To change a language, select one from the list.
※ Refer to the next page for details.

2.2 Search
Hi-MATE 2.0 has 3 search menus, Basic, Alarm and Maintenance. Each menu has different search
conditions that enable users to get preferred information quickly. Find any machine in any
condition.

2.2.1 Basic Search

Basic Search allows users to search with various search conditions. It offers general conditions such
as fleet, customer, type, model and so on.

No Component Contents
① Fleet Select a fleet set by users
② Type Select a type of machine
(Excavator, Wheel loader or Forklift)
③ Model Type a specific model
④ Serial No. Type a specific serial number
⑤ Service Select service status
“In Service” is defaulted.
⑥ Comm. Type Select a type of communication
(Satellite, Mobile or Dual)

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1) Instructions
1) Click to drag down Search
Screen.
a. Screen will be slid down
from the top and will be
activated.
b. Dashboard will be disappeared to
the left if opened.
c. Select search conditions and click on
, then machines meeting search
conditions will be marked on the map
and be listed on the bottom.
d. Dashboard will be synced with the
search result.

2) To reset all search conditions, click on

2) Examples
- Type : All -> Excavator, Comm Type : All -> Satellite
- Result : Machine List (No data -> 5)
Before search After search

※ Dashboard

To synchronize with search result, click on

It’s advised to only use if necessary, since it may affect the speed of this website.

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2.2.2 Alarm Search
Alarm Search is similar to how Basic Search works. By clicking on the Search Screen, the
screen will be switched to Alarm Search. It offers many search conditions related to Alarm code
such as SPN/FMI, Alarm Level, Alarm Type, and Period.

No. Component Contents

① Fleet Select a fleet set by users
② Type Select a type of machine
(Excavator, Wheel loader or Forklift)
③ Model Type a specific model name
④ Serial No. Type a specific serial number
⑤ SPN Type a specific SPN
⑥ FMI Type a specific FMI
⑦ Level Level 4 is set by default. It can not be modified.
⑧ Alarm Type Select an alarm type
⑨ Comm. Type Select a type of communication
(Satellite, Mobile or Dual)
⑩ Select Select an alarm a time Condition
-Day : Alarms occurred on the day
-3Days : Alarms occurred for the last 3days
-5Days : Alarms occurred for the last 5days
-7Days : Alarms occurred for the last 7days
-Period : Type preferred time period (from ~ to)

1) Instructions
1) Click on in the main screen.
a. will be slid down from
the top.
b. Dashboard will be disappeared to
the left if opened.
2) Click on to activate Alarm
Search. will be deactivated and
will be activated.
a. Select search conditions and click
on , then machines meeting
search conditions will be marked on
the map and be listed on the bottom.
b. Dashboard will be synced with the
search result.
3) To reset all search conditions, click on

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2) Examples
- Type : All -> Excavator, Alarm Type : All -> GPS Error
- Result : Alarm List (No data -> 4)
Before Search After Search

※ Dashboard

To synchronize with search result, click on

It’s advised to only use if necessary, since it may affect the speed of this website.

2.2.3 Maintenance Search

Maintenance Search is also similar to how Basic Search works. By clicking on the Search
Screen, the screen will be switched to Maintenance Search. It helps users plan maintenance work
and offers Maintenance History. It enables users to track a preferred item that needs to be
replaced or are overdue.

No Component Contents
① Fleet List all fleets set by users
② Type Select a type of machine
(Excavator, Wheel loader or Forklift)
③ Model Type a specific model name
④ Serial No. Type a specific serial number
⑤ Item Select an item
⑥ Hourmeter Type Hourmeters Minimum ~ Maximum Value
⑦ Recv Date The date Maintenance data was receipt
⑧ Data Type Select a Data Type
- Maintenance History
- Overdue
- Impending
- Overdue + Impending

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 19
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1) Instructions
1) Click on in the main screen.
- Screen will be slid down from the
top and will be activated.
- Dashboard will be disappeared to the left if
opened.
2) Click on to activate Maintenance Search.
will be deactivated and will be
activated.
- Select search conditions and click on , then
machines meeting search conditions will be marked
on the map, and be listed on the bottom.
- Dashboard will be synced with the search result.
3) To reset all search conditions, click on

2) Examples
- Type : All -> Excavator, Data Type : All -> Maintenance History
- Result : Alarm List (151 -> 102)
Before Search After Search

※ Dashboard

To synchronize with search result, click on

It’s advised to only use if necessary, since it may affect the speed of this website.

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2.3 Dashboard
All statistical information on Dashboard is based on searched machines. It is synchronized with the
result of search. All items on Dashboard at first login are based on all machines (In service).
Uncheck the box saying “Dashboard / Sync with Search” if you don’t want to synchronize
Dashboard and Search.

Dashboard Configuration

No Component Contents Reference

① Setting Dashboard It indicates the number of items being used and Dashboard
total. Users can open the configuration screen by Screen
clicking on this area.
② Dashboard Sync -Checked : Synchronize Dashboard with Search
-Unchecked : Unsync Dashboard with Search
③ Dashboard Item It displays selected items.
You can use the arrow keys on the keyboard or
mouse scroll wheel to see them as you go.
It is able to change each item’s position by
dragging and dropping.
④ Dashboard It is able to add or remove items by dragging and Configuration
Configuration dropping.

2.3.1 Dashboard Configuration

You can customize your own Dashboard with preferred items.

1) Instructions
1) Open Configuration pop-up
- Click on to open Configuration pop-up
2) Delete Items
- Drag an item from Dashboard and drop it onto
Configuration.
- The number of Using/Total will be reflected.

3) Add Items

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 - Drag an item from Configuration and drop it
onto Dashboard.
- The number of Using/Total will be reflected.

2.3.2 Dashboard Items

2.3.2.1 Current Fleet

Current Fleet indicates the number of machines in service, scheduled to end, and without some
essential information (Delivery report, Customer information or Service period). Users can access
more details by clicking ‘Due to end’ and ‘Omission’ respectively.

1) Due to End
If you move your mouse onto Icon, the

color of text will turn into blue.

Click Icon to open a pop-up screen listing
related machines.

No Component Contents
① Due Date Due date
- 90days : View machines of which service period is below 90 days.
- 60days : View machines of which service period is below 60 days.
- 30days : View machines of which service period is below 30 days.
② Apply Apply a default period to see on the Dashboard.
③ Search Start to Search.
④ Service To extend service period of a machine, check a machine on the list
Extension and click on Service Extension.
⑤ Close Close the screen.
⑥ Search Item Select search conditions.
⑦ Machine List It shows machine list as a search result.

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2) Service Extension

No Component Contents
① Service Extension Click to open Service Extension pop-up screen.
② Card No Input Card No.
③ PIN No Input PIN No.
④ Check Validate Card No and PIN No.

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2.3.2.2 Work Efficiency
Work Efficiency could be a good method to understand the productivity of machine(s). It shows
monthly work efficiency in a year and daily work efficiency in a month. Click on a tab on the top to
switch between monthly and daily average. You can compare the current year to the last year on
Monthly Average tab.
*Work efficiency = (E/G Hour-Idle Hour) / E/G Run Hour)

Daily Average Monthly Average

2.3.2.3 Engine Hours

It shows daily operating hours and monthly operating hours in a year. Click on a tab on the top to
switch between monthly and daily average. You can compare the current year to the last year on
Monthly Average tab.

Daily Average Monthly Average

2.3.2.4 Alarm
It shows the number of occurrences on each alarm type on the top line. On the bottom line, codes
that directly affect engine operation are indicated.

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 25
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2.3.2.5 Operating Days
It shows average operating days for the last month.
Ex) ‘11-15 Day : 107 EA’ means you have 107machines that operated 11~15 days

2.3.2.6 Maintenance
It shows the number of consumable parts that needs to be replaced soon and missed the
maintenance interval. Below the Overdue/Impending indicator, detailed information on each case is
shown up to 10 cases.

● : Overdue ● : Impending

2.3.2.7 Maintenance Lite

It shows the number of consumable parts that needs to be replaced soon or missed the
maintenance interval.

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2.4 Result List

2.4.1 Machine List

Machine List is a result of Basic Search. It offers general information such as Model, Serial No,
Hourmeter, Customer, and so on. To open a machine detail screen of each machine, click on Serial
No. colored blue. To find a location of each machine on the map, click the location colored blue.

No. Component Contents

① Model Model name
② Serial No. Serial number
Click to open a pop-up screen and see details.
③ Hourmeter Hourmeter
④ Operation E/G Run hour from last daily report
⑤ Actual Working Actual Working hour from last daily report
⑥ Traveling Traveling hour from last daily report
⑦ First On First key on time
⑧ Last Off Last key off time
⑨ Fuel residue Fuel remaining
⑩ Number of alarms Location of the machine
Click to find the machine on the map
⑪ Last Update Last communication time
⑫ Location The latest location of machines
⑬ Service Period Hi MATE service period
⑭ Fleet Fleet management
Check preferred machines from the list and click on
Fleet to add them to existing group or create a new
one.

: Create a new Fleet.

: Add machine to the previous Fleet.

⑮ Print Print this list.
- Excel : Download MS Excel File
- CSV : Download CSV File

(16) ↑(Upper arrow) Adjust the size of the list.

↓(Down arrow)
: Click to increase the size of the list.

: Click to decrease the size of the list

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2.4.2 Alarm List
Alarm List is a result of Alarm Search. It offers each alarm information with Model, S/N, Hourmeter,
Alarm Type, Level, Description and so on.

No. Component Contents

① Recv Date The date Alarm data was receipt
② Model Model name
③ Serial No. Serial number
Click to open a pop-up screen and see details.
④ Hourmeter Hourmeter
⑤ Comm. Type Communication type
- S : Satellite
- M : Mobile
- D : Dual
⑥ Alarm Type Alarm Type
- F : Fault
- W : Warning
- B : Boundary Alarm
- A : Wireless communication antenna fail
- G : GPS Error
- L : No Communication
- S : System Error Alarm
⑦ Level Alarm Level
⑧ Notification Notification of alarm
⑨ Description Alarm description
⑩ SPN Suspect Parameter Number
Click to open a pop-up screen and see details.
⑪ FMI Failure Mode Identifier
⑫ Alarm Code Collection A list of alarm code
⑬ Notice Send an E-mail to customer
⑭ Fleet Fleet management
Check preferred machines from the list and click on
Fleet to add them to existing group or create a
new one.
: Create a new Fleet group
: Add machine to the previous Fleet group
⑮ Print Print this list.
- Excel : Download MS Excel File
- CSV : Download CSV File

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 (16) ↑(Upper arrow) Adjust the size of the list.
↓(Down arrow)
: Click to increase the size of the list.

: Click to decrease the size of the list

2.4.3 Maintenance List

Maintenance List offers maintenance history; numbers of exchange, Hourmeter at the last
maintenance work on each item or case. Also, it helps your service plan by offering maintenance
interval, Remaining Hourmeter on each item or case.

No. Component Contents

① Recv Data The date Maintenance data was received
② Model Searched machine model
③ Serial No. Searched machine serial number
④ Item The name of item
⑤ Type Replace: exchange parts
Interval: change due time
⑥ Maintenance Interval(H) Default Default maintenance interval
⑦ Maintenance Interval(H) Setting Set maintenance interval
⑧ Hourmeter Last hourmeter
⑨ Exchange Number of exchanges
⑩ Hourmeter at the last maintenance Hourmeter at maintenance
⑪ Time at the last maintenance Date at maintenance
⑫ Hourmeter Remaining Remaining time to next maintenance(hour)
⑬ Fleet Fleet management
Check preferred machines from the list and click on
Fleet to add them to existing group or create a
new one.
: Create a new Fleet group
: Add machine to the previous Fleet group
⑭ Print Print this list.
- Excel : Download MS Excel File
- CSV : Download CSV File

⑮ ↑(Upper arrow) Adjust the size of the list.

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 ↓(Down arrow)
: Click to increase the size of the list.

: Click to decrease the size of the list

2.5 Map

No Component Contents
① Legend A Legend of the map
●Excavator
●WheelLoader
●Fork lift
② Map Style/Size Adjust the size or display mode of the map.

1) Instructions
Map Size
1)
Click to zoom in the map, click to zoom out the map.
2) Mouse
- Place the cursor over the map and wheel up to enlarge the map.
- Place the cursor over the map and wheel down to minimize the map.
- The map would be enlarged by double-click the mouse
Map Style 1) Road ; Two-dimensional map / A standard road map
2) Aerial : Satellite map / A detailed look from above
3) Streetside : Distance measurement map / Explore at eye level
Select Machine(s) Excavator Wheel loader Fork Lift Units Group
in the Map

If you click on each icon, a brief summary or machine list will be shown on
the map. To see a machine detail of each machine, click on ‘Detail view’ or

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 Model/SN on the list.

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2) Examples

(1) Adjusting the Map Size

Original Size Click

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(2) Changing Display Mode of the Map

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(3) Selecting Machines on the Map

Excavator

Wheel Loader

Fork lift

Machine Group

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2.6 Additional Functions

2.6.1 Q&A
Users can report inconveniences, errors, improvements or suggestions in Q&A page. Hi MATE
administrators manage the Q&A page and give feedbacks on each article.

No. Component Contents

① Major Categories Data ,Hi MATE Service , Account, Error, H/W, S/W
② Sub Categories  Each Major Category has Sub Categories.
 Data : Machine operation, Map, Geo/time fencing, Alarm,
Maintenance, Transfer
 Hi MATE Service : Extension, Service Period, Expired
Service
 Account : Registration, Delete, Update
 Error : Program/Data Error
 H/W : RMCU, Antenna, Cluster
 S/W : HCE-DT
③ Author Name of the writer who posted
④ Title Title of the article
⑤ Q&A List Author : A(Head quarter), C(Corporation), G(Dealer)
Registration Date : Date of when the article was written
⑥ Search Start to Search.
⑦ Write Click to register article in the Q&A

1) Instructions
1) Q&A registration
Click and write in the contents box of the screen
- Major Categories, Sub Categories,
as below. Title
- Write contents to request
- To insert attachments into the
body of content, screenshot can be
pasted directly or upload the stored
file by clicking the .
- To attach a file, select a file to
upload after clicking
.
- Clicking and complete
posting.

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Manual for Customer
 2) Make a comment
- Select an article to make
comment.
- After filling out the Comment
box and click .
- To show your article only to you
and your manager, check the
box.

2) Reply
- Select an article to write reply.

- Click .
- Write contents to answer
- To insert attachments into the
body of content, screenshot can be
pasted directly or upload the stored
file by clicking the .
- To attach a file, select a file to
upload after clicking
.
- Clicking and complete
submitting.

- Reply can be checked from the

Q&A List.

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2.6.2 FAQ
It shows frequently asked questions by Hi MATE users.

To display the detailed contents, click blue-colored title of the article.

Click and move to the first screen.

2.6.3 Hi MATE 1.0

Click to switch to Hi-mate 1.0.

Click on to switch to Hi-mate 1.0

Click on to return to Hi-mate 2.0

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2.6.4 Language
Click to choose your preferred language. Unsupported language will be shown in English.

1) Examples
English Korean

Chinese Japanese

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3. Hi MATE App

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3.1 Application List

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Manual for Customer
3.2 Personal Info
Change your personal information such as password, E-mail, Address, contact number etc. Also,
users can submit request for authority of using API.

No. Component
① Change Your Hi-MATE
Account Password
② Change Your Hi-MATE
Account Information
③ Request to Use API
③
Contents
Change your password
Password Policy
1) 8~12 Characters
2) Case-sensitive
3) Should be consist of alpha and numeric characters
Change your name, address, contact number or E-mail
Request for authority of using API as needed.
An authentication Key will be sent by E-mail when the
request was confirmed by Hi-mate administrator

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Manual for Customer
3.3 Screen Settings
User can set the screen options, such as number of machine to be shown on the screen, date
format, units(length, volume, temperature), screen zoom size etc.

① ③

No. Component Contents

① Time Zone Select a Region, City and GMT
All time information on Hi-MATE will follow the time zone
you selected
② Date format/Unit form Select preferred units to show
- Distance km / mile
- Volume liter / gal
- Temperature Centigrade (°C) / Fahrenheit (°F)
- Pressure ㎏ f/㎠ / psi
③ Display data number Set the number of machines to show on the list at a time
setting
④ Map zoom level settings Set the zoom level of the map on the main screen

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Manual for Customer
3.4 Fleet Management
It enables users to set multiple machines as one fleet. All search conditions on Search or Apps offer
Fleet search condition so that users can find them quickly and easily. Change setting or manage
multiple machines at once by using Fleet Management.

3.4.1 Manage Fleets

It shows fleet list on the left. If you click each fleet, the machine list set as each fleet will be shown
on the right. Click on New to create a new fleet, and click on Add to add machines to an existing
fleet.

*To reflect your fleet settings right away, you should click the ‘x’ icon on the title bar, not ‘x’ icon
on the address bar.

⑦
①
⑤ ④ ②

⑥ ③

No. Component Contents

① Save Click on Save to save settings.
② Add Add machines to a selected fleet.
③ Trash Icon Delete a machine registered in the fleet.
④ Fleet Name It shows the name of a selected fleet.
⑤ New Move to the screen to create a new fleet.
⑥ Trash Icon Delete each fleet.
⑦ Close If you made any updates, it will be refreshed and closed.

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Manual for Customer
1) Instructions
1) Click a Fleet Name from the list on the
left.

2) Machines registered in each fleet will be

shown on the right.

3) To remove a machine from the fleet, Click

on the right.

4) To add machines to an existing fleet, Click

on the right.

5) To delete a whole fleet, click on the

left.
6) To create a new fleet, click on the
left.

3.4.2 New Fleets

To create a new fleet, click on “New”. Check machines and click on arrow to add or remove. Name
your fleet in a text box on the top, and Save.

①
⑤
②

③
④

No. Component Contents

① Save
② Fleet Name
③ Right Arrow
④ Left Arrow
⑤ Search Machine
Save the fleet newly created.
Set a name of the fleet
Add selected machines to the fleet.
Remove selected machines from the fleet.
Search machines by model and serial number.

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Manual for Customer
1) Instructions
1) Input a new fleet name in the field.

2) Search for machines to add in the

search box on the left.

3) Select machines.
4) Click to add selected machines
to the fleet.

5) Click to remove selected

machines from the fleet.

6) Click to save.

3.4.3 Add Machines

To add machines to an existing fleet, select a fleet and click on Add on the machine list. Check
machines and click on arrow to add or remove.

⑤ ②

③
⑥
⑦

No Component Contents
① Save Save the updates.
② Fleet Name It shows the name of the fleet.
③ Trash Icon Delete the selected machines.
④ Search Search for configurable machines on the left.
⑤ Right arrow Add selected machines to the fleet.
⑥ Left arrow Remove selected machines from the fleet.

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Manual for Customer
1) Instructions
1) Select a fleet to add machines.

2) Search for machines to add in

the search box on the left.

3) Select machines to add.

4) Click to add selected

machines to the fleet.

5) To remove machines from the

fleet, check machines and click

or click on next to each

machine.

6) Click to save.

3.5 Accounts

3.5.1 User Account

It allows customers to search, create and delete sub-customer accounts.

No. Component Contents

① Search condition Search by conditions such as Region, Country, Type,
User ID and Name.
② Search result A result according to the search condition.
③ Search This executes search conditions.
④ New Register a new user. (Please refer to the instructions
below)
⑤ Delete Delete the selected user from the search results.
⑥ Password Reset Initialize the password of the selected user.
Print Print this list.
⑦
- Excel : Download MS Excel File
- CSV : Download CSV File

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Manual for Customer
1) Instructions
Click New to open a new screen.
Items marked with (*) are required
fields. Enter your name, region,
country, city, mobile phone, and
email information.
Enter ID and click to
be approved. The initial password is
the same as User ID.
Enter the Machine No. and RMCU
S/N and click to
confirm that the information is valid.
Check the agreement terms and
click to complete the
agreement.
Then click on to
complete.

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Manual for Customer
3.6 Machine Management

3.6.1 My Machines Service

It allows users to see service status of registered machines and register additional machines.

No. Component Contents

Enter Machine No and RMCU S/N and click to
① Add User’s Machine
register.
② Search Start to Search.
Print Print this list.
- Excel : Download MS Excel File
③ - CSV : Download CSV File

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Manual for Customer
3.7 Features

3.7.1 Machine Selection

Select preferred machines to set Reception period, Notification, and Geo/Time Fencing.

No. Component Contents

① Search Start to Search.
② Select Select machines to store in Selected Machine box.
③ Search conditions Set search condition of machines to find intended machines.
④ Selected Machine box It displays the selected machines.
⑤ Delete It removes the selected machines from the Selected Machine box.

1) Instructions
1) Set the search conditions and click

2) Check the machines on the list. Click on

to save in Selected Machine box.

3) To remove machines from Selected

Machine box, check machines and click on
on the title bar in the box.

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Manual for Customer
3.7.2 Reception Period
You can set the specific time to receive location information of machines.

No. Component Contents

① Save Save Position Report setting.
② Basic Select a time to receive information. (once a day)
③ Mode It transmits Position Report every hour.
④ History It shows history of two Reception period set above.
⑤ Selected Machine box It shows the selected machines.

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Manual for Customer
3.7.3 Notification
It is possible to schedule service plan and minimize machine down-time. Create your own
notification plan and get alerted at the right time.

No. Component Contents

① Save
② Notification
③ Recipient list
④ Default Recipient
⑤ Add
⑥ History
⑦ Selected Machine box
Save Notification setting.
Select Notification Types to receive.
- Fault
- Boundary
- Replace consumables
- Termination : Hi MATE Service
It shows recipients to send Notification.
It shows the default recipient (The ID logged in)
To add more recipients, Type the name and valid contact
information in the field. Click + to save.
It lists all notification setting for each machine you have
made. To check recipients on each machine, click on
Recipient on the right. You can delete or modify settings
on this list without selecting them again.
It shows the selected machines.

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Manual for Customer
1) Instructions
Notification Type 1) Select machines in Machine Selection tab.
2) Select Notification type to receive.
- Fault
- Boundary
- Replace consumables
- Termination : Hi MATE Service

3) For Replace consumables, you can

type hours that how early you prefer to
receive notification.
- Ex: 100Hours -> 100hours before it’s
due
Recipient List
4) For Termination, you can type days
that how early you prefer to receive
notification.
- Ex: 50Days -> 100days before it’s due
5) Your name and contact information
will be shown on the top as a default
recipient.
6) To add more recipients, enter contact
Add recipients
Information in the field and click
7) To edit the recipient’s information,
History double-click it.

8) To delete the added recipient, click

9) To save, click

10) To modify notification settings for

machines you have already set, make
changes on the history list.

12) To see recipients for each machine, click

on the list.

13) To save changes that made on the list,

click on the top of the list.

18) To delete notification settings, click

on the list.

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Manual for Customer
3.7.4 Geo/Time
To receive geo-fencing notification, setting in the Boundary tab is required. There are three
options for boundary setting.

No. Component Contents

① Save Save the settings of Geo-Fencing Range.
② Type Select a type of Geo-Fencing.
③ Radius Set the radius.
④ History It shows geo-fencing settings history.
⑤ Selected Machine box It shows the selected machines.

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Manual for Customer
3.8 Service Extension
Check Hi MATE service status and extension history and keep up service.

No. Component Contents

① Search conditions Search with various search conditions.
② Search Result It shows service information about machines searched.
- Registration Date : The date extension card registered.
- Service Start Date : The date service started
- Service End Date : The date service ended
- Month & Publish Coupon : Information about extension
card registered on each machine.
③ S/N To open a pop-up screen and to extend service period of
each machine, click on S/N.
④ Print Print this list.
- Excel : Download MS Excel File
- CSV : Download CSV File

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Manual for Customer
4. Machine Details

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Manual for Customer
4.1 Screen Configuration
This screen showing all information about a machine is easily accessible from the map or list. It is
divided into 4 tabs; Working status, Alarm, Maintenance and Detail.

No. Component Contents

① Tab Menu Working Status, Alarm, Maintenance, Setting, Detail
② Search Search another machine and see machine details without
going back to main page. Enter Model and S/N and click on

③ General Information General Information of the machine is listed on the left.

④ Contents Contents of each tab menu
- Working Status, Alarm, Maintenance, Setting, Detail

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Manual for Customer
4.2 Working Status
This tab shows operation information such as Engine Operation hour, Key on/off time, Operating
Hours. It offers the information in daily and monthly report format and you can even set the period
as preferred.

4.2.1 Current Gauge

Gauge screen in Working Status is updated based on the latest data. And Daily, Monthly, Periodical
charts are provided.

No. Component Contents

① Cluster  Hydraulic Oil
 Fuel
 Engine coolant
 Transmission oil(Only for Wheel Loader Mobile type)
② Operating and Idling It shows Operating hour, Idling hour and Fuel usage on a day.
Hours(Day) ※Operating hour = Engine run hour – Idle hour
(Operating hour ≠ Working hour + Traveling hour)
③ Operating and Idling It shows Operating hour, idling hour and Fuel usage during a
Hours(Weekly) week.
※Operating hour = Engine run hour – Idle hour
(Operating hour ≠ Working hour + Traveling hour)

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Manual for Customer
4.2.2 Working Status - Daily

No. Component Contents

① Period Select a preferred period.
② Calendar Select a specific date.
The last update date is default.
③ Daily Report Request the machine to transmit daily report data
④ Print Print this scree in PDF format.
⑤ Chart  Engine Operation Chart
 Key On/Off Time
 Operation Hours
 Deceleration Information
- Auto Deceleration : The daily data of auto
deceleration information are shown
- One touch Deceleration: The daily data of one touch
deceleration information are shown
⑥ Map Location of the machine

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Manual for Customer
4.2.3 Working Status - Monthly
No. Component
① Period
② Calendar
③ Daily Report
④ Print
⑤ Monthly Chart
Manual for Customer
Contents
Select a preferred month.
Select a specific month.
The last month is default.
Request the machine to transmit daily report data
Print this scree in PDF format.
 Working Days & Hours
 Operating Hours
 Fuel used
 Operating Ratio
 Temperature Distribution
 Pump Pressure Distribution
59
4.2.4. Working Status - Periodical

No. Component Contents

① Period Select a preferred period.
② Calendar Select a specific month.
The last 30days are set as a default.
③ Search Daily Report Request the machine to transmit daily report data
④ Print Print this scree in PDF format.
⑤ Periodical Chart  Working Information
 Fuel Used
 Operating Hours
 Operating Ratio
 Temperature Distribution

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Manual for Customer
  Pump Pressure Distribution
4.3 Alarm
It displays all alarms have been occurred on the machine. Alarms are classified into 8 types;
Warning, Fault, Boundary alarm, GPS error, System error, No communication, Maintenance notice,
and Wireless antenna fail.

No. Component Contents

① Search Start to Search.
② Notice It enables the user to send a notice to the dealers
through E-mail.
③ Print Print this list.
- Excel : Download MS Excel File
- CSV : Download CSV File

④ Date Set the time period.

⑤ Level No matter the access level, all users are able to see
Level 4 alarms.
⑥ Alarm Type Select an Alarm Type
⑦ List It shows detailed information on each alarm.
⑧ SPN To see detail information of each alarm, click on blue-
colored S/N.
⑨ Casebook It shows a case that describes the alarm in detail.

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Manual for Customer
1) Instructions
1) Notice 1) Notice
a. Select a fault code
b. Click on to open a pop-up screen.
b. Select recipients.
c. You can enter additional messages in text
box, “Content”

d. Click button

*Only e-mail notification is available.

2) SPN
2) SPN
a. Click “SPN” to find detail description.
b. Click “Print” to download file

3) Trouble Shouting Casebook 3) Trouble Shouting Casebook

a. Click the number in the casebook column.
b. Click file name in the pop-up page
c. Refer to downloaded PDF file

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Manual for Customer
4.4 Maintenance
It displays Maintenance History and current usage of each item. With Maintenance Schedule, you
can easily understand how much time left on each item.

No. Component Contents

① Maintenance Schedule
② Maintenance Interval
③ Maintenance Request
④ Notice
⑤ Reset
⑥ Schedule List
List of current usage of all consumable parts
Overdue item is marked by red.
Search intended items.
- Overdue : Items not replaced on scheduled time
- Impending : Items impending their schedule
(Impending criteria : before 5% of interval)
Request the machine to transmit Maintenance data.
Send a notice to customers by E-mail
Reset last maintenance information and remaining
time to next maintenance. Please use this button only
when the item is replaced.
It shows detailed maintenance information of each

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Manual for Customer
 item.
⑦ Maintenance History List of maintenance history
⑧ Type Search intended items.
- Replace : Items replaced before
- Interval : Items of which interval was changed.
⑨ Item Select a specific item.
⑩ Hourmeter Set Hourmeter as preferred.
⑪ Print Print this list.
- Excel : Download MS Excel File
- CSV : Download CSV File

⑫ History List It shows history of items that changed or replaced.

2) Instructions
1) Notice 1) Maintenance Request
a. Select an item
b. Click on to open a pop-up screen.
c. You can enter additional messages in the
box, “Content”

d. Click button

*Only E-mail notification is available.

2) Reset
2) Reset
a. Check an item to reset.

b. Click button
c. Click “Confirm” button to complete.

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Manual for Customer
4.5 Setting
To protect your machines from theft or unauthorized usage, Hi MATE offers ‘Geo Fencing’.

No. Component Contents

① Map
② Geo-fencing
③ Geo-fencing Edit
④ Local Hour
⑤ Time to Receive Daily Report
⑥ Location Reporting
It shows the current location of the machine.
It shows information of current Geo-fencing setting.
Click on “Geo Fencing Edit” to set a geographical
boundary.
Set local hour based on current machine location.
Set the time to receive Daily Report.
Select ON or OFF
- ON : Reports the location every hour
- OFF : Reports the location once a day

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Manual for Customer
1) Instructions
1)Setting Geo-fencing 1)Setting Geo-fencing

a. Click to open a pop-up

screen.
b. Select a type
- Disable range limit
(Cancel of geo-fencing function)
- Based on current equipment Location
- Based on recently received device
location information
c. Set a range
- You can set it by dragging with the right
button
d. Click button

2) Setting Location Reporting

2) Setting Location Reporting
a. Select or button

b. Click button

3) Setting Daily Report Sending Interval Time

3) Setting Daily Report Sending Interval Time a. Select time to receive daily Report

b. Click button

4) Set your Local Hour

4) Setting Local Hour a. Select region of current machine location
b. Select city of current machine location
c. Select GMT of current machine location

d. Click button

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Manual for Customer
2) Details

No. Component Contents

① Disable range limit It is set by default.

Based on current The range is based on the location on the map. If the machine
equipment Location has not been communicated with Hi MATE server for a while,
there might be a gap between real location.
Based on recently The range is based on the location from lastly received
received device location location data.
② Range Set the boundary by dragging with right-mouse.

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Manual for Customer
4.6 Detail
4.6.1 History of a Machine
It shows detail information regarding machine, sales, service and optional parts
No. Component
① Machine Information
② Sales Information
③ Service Information
④ Main Information
⑤ Main Component Information
Manual for Customer
Contents
Machine basic information
Machine sales information
Machine service information
Main component information on a machine
Option information on a machine
68
Appendix. Alarm / Warning Table

69
Manual for Customer
 70
Manual for Customer