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[Organization name]

QUALITY MANUAL

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0.1 16949Academy Basic document outline

Table of contents
1. ABOUT THE ORGANIZATION.................................................................................................................. 4

1.1. ORGANIZATIONAL STRUCTURE......................................................................................................................4

2. PURPOSE, SCOPE AND USERS................................................................................................................. 4

2.1. EXCLUSIONS..............................................................................................................................................4

3. TERMS AND DEFINITIONS...................................................................................................................... 4

4. CONTEXT OF THE ORGANIZATION.......................................................................................................... 4

4.1. UNDERSTANDING THE ORGANIZATION AND ITS CONTEXT....................................................................................4

4.2. UNDERSTANDING THE NEEDS AND EXPECTATIONS OF INTERESTED PARTIES.............................................................5
4.3. DETERMINING THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM....................................................................5
4.4. QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES.......................................................................................5

5. LEADERSHIP.......................................................................................................................................... 6

5.1. LEADERSHIP AND COMMITMENT...................................................................................................................6

5.1.1. General...........................................................................................................................................6
5.1.2. Customer focus...............................................................................................................................6
5.2. QUALITY POLICY........................................................................................................................................7
5.3. ORGANIZATIONAL ROLES AND RESPONSIBILITIES...............................................................................................7

6. PLANNING............................................................................................................................................. 7

6.1. ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES.............................................................................................7

6.2. QUALITY OBJECTIVES AND PLANNING TO ACHIEVE THEM....................................................................................7
6.3. PLANNING CHANGES...................................................................................................................................8

7. SUPPORT............................................................................................................................................... 8

7.1. RESOURCES.............................................................................................................................................. 8
7.2. COMPETENCE............................................................................................................................................9
7.3. AWARENESS.............................................................................................................................................9
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7.4. COMMUNICATION......................................................................................................................................9
7.5. DOCUMENTED INFORMATION.......................................................................................................................9

8. OPERATION......................................................................................................................................... 10

8.1. ORGANIZATIONAL PLANNING AND CONTROL..................................................................................................10

8.2. REQUIREMENTS FOR PRODUCTS AND SERVICES...............................................................................................10
8.3. DESIGN AND DEVELOPMENT OF PRODUCTS AND SERVICES................................................................................10
8.4. CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES.........................................................10
8.5. PRODUCTION AND SERVICE PROVISION.........................................................................................................10
8.6. RELEASE OF PRODUCTS AND SERVICES..........................................................................................................11
8.7. CONTROL OF NONCONFORMING OUTPUTS....................................................................................................11

9. PERFORMANCE EVALUATION............................................................................................................... 11

9.1. MONITORING, MEASUREMENT, ANALYSIS AND EVALUATION.............................................................................11

9.1.1. General.........................................................................................................................................11
9.1.2. Customer satisfaction...................................................................................................................11
9.1.3. Analysis and evaluation................................................................................................................11
9.2. INTERNAL AUDIT......................................................................................................................................12
9.3. MANAGEMENT REVIEW.............................................................................................................................12

10. IMPROVEMENT............................................................................................................................... 12

10.1. GENERAL................................................................................................................................................12
10.2. NONCONFORMITY AND CORRECTIVE ACTION.................................................................................................12
10.3. CONTINUAL IMPROVEMENT.......................................................................................................................12

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1. About the organization

1.1. Organizational structure

CEO

Sales and Production and Warehousing and Finance and Human

Marketing dpt. Service Provision dpt. Transport dpt. Accounting dpt. Resources dpt.

Figure 1: Organizational chart

2. Purpose, scope and users

The Quality Manual documents the management system of [organization name] and demonstrates
the capability of [organization name] to continuously provide products and services that address
customer requirements.

2.1. Exclusions

[Organization name] excludes the following clauses of IATF 16949:2016:

 [List exclusions]

Exclusions do not affect the organization’s ability to address customer requirements and appropriate
legal and regulatory requirements.

3. Terms and definitions

For the purpose of this Quality Manual, [organization name] references the terms and definitions
listed in the ISO 9000 “Quality Management Systems Fundamentals and Vocabulary” document and
IATF 16949 section 3.1 Terms and definitions for the automotive industry.

The latest revision of this document applies.

4. Context of the organization

4.1. Understanding the organization and its context
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[Organization name] considers the context of the organization according to the Procedure for
Determining the Context and Interested Parties.

4.2. Understanding the needs and expectations of interested parties

[Organization name] has determined the interested parties and their needs and expectations
according to the Procedure for Determining the Context and Interested Parties and listed them in
the List of Interested Parties.

4.3. Determining the scope of the Quality Management System

[Organization name] has determined the boundaries and applicability of the Quality Management
System in the Scope of Quality Management System.

[Job title] ensures that all supporting functions, whether onsite or remote, are included in the scope
of the QMS. Customer-specific requirements are evaluated by [job title] and included in the scope of
the QMS.

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