ANJANI PORTLAND CEMENT LIMITED 4 QUALITY MANAGEMENT SYSTEM MANUAL (s0-9001:2015) QMsM/o1 Copy No. : Issued tor Version No. : 02 Issue Dt. : 13.2018ANJANI PORTLAND CEMENT LIMITED RefNo. Index Dept > [MR Supersedes | 00/01-03-2018 _| Page: 01 of 1 Ez evmrorm [nszee [rename [waaay [rewnnewo: | aeaam [2 [ane INDEX LCs nes Dn Fay 1. | Index : 1 /o1/122019 i ae ae ~ (2 [oo/i32018 | 3 00/1.3.2018 2. | Company Profile o1 4 |00/13.2018 | 5 | 00/132018 | 6 foiiz2019 | [Normativereference [27 ooasz0i8 4, | Hsieand Amendment of uaity = ol i 8 | 01/12.2019 5. | Context of the Organization 04 9 |00/1.32018 10 | 00/1.3.2018 6. | Leadership os | an [01/122019 _ 12 [00/13.2018 13 | 00/1.3.2018 7. | Planning 06 ee eee | : 4 3.2018 15 | 00/1.32018 16 8 | Support 7 Asn joe 17 | oo/132018 | 18 [00/1.3.2016 1 19 | 00/132018 20 | 00/132018 9% | Operatior 2} pie | 21 | o0/132018 | fis22 _| 00/1.3.2018 | 23 | 00/1.3.2018 10. | Performance evaluation 09 018 | 24 | o0/132018 11,_ | Improvement 10 25 | 00/132018 pow tale Prepared by ‘Approved by CONTROLLEDANJANI PORTLAND CEMENT LIMITED RefNo. | Chapter-01___[ Dept: MR ANSARE [Supersedes | 00/01.04.2015 | Page: 01 of 05 Versonno/me [on/isaoxe | Revna/oe [ooisznie | extnenewms | 2022024 recive s.2018 7.0 Company Profile: Company Profile: M/s. Anjani Portland Cement Limited is part of Chettinad group. Anjani Portland Cement Limited (APCL) is a two decade old company with a proud legacy of Cement to display. A takeover of an ailing company ~ M/s. She, Cements in 1999 set the beginning. Starting with initial production capacity of 0.2 million tons per annum in 1999, the company upgrade the First Line. In 2014-15 M/s Anjani Portland cement Limited is taken over by Chettinad Group. Anjani Portland Cement Limited is a subsidiary of Chettinad Cement Corporation Limited and Mr. A. Subramanian isa present Managing Director of Anjani Portland Cement Limited. ‘Anjani Portland Cement Limited is having own coal based Captive Power Plant of capacity 1x16MW ‘commissioned on the year of Jan-2017. In addition to that it is having start up power of 5100 KVA @ LLOKV level from TSSPDCL (Grid) which will be utilised during start-up of Captive Power Plant. Also the 3 Nos stand by HSD based DG sets of 1x1250KVA @ 6.6 KV level. 1x1250KVA and 1x320KVA @ 0.415 KV evel. The supply is distributed to various section of the plant. An energy meter is installed at the in- comer of 110 KV as well as the CPP incomer, which records import values of power from the gird and cee. Chettinad Cement is operating its cement business spanning three generations. Since its establishment in 1962 with a wet process cements‘plant at Puliyur near Karur, Chettinad Cement has been expanding and marketing itself versatile in the field of cement products. Chettinad Cement’s modern, flexible manufacturing plant produces a wide range of cements which can be delivered in bulk. ‘The House of Chettinad began its journey in a humble way in the year 1912 by its founder Dr. Raja Sir ‘AnnamalaiChettiar, who was a Visionary, Idealist, Entrepreneur, Educationist and Philanthropist of ‘19th century, who envisioned that the future of his group Is to improve the society economically by providing industrial and business development. The group continued the legacy, made the dreams of our beloved founder into reality and reached further heights by another Visionary, Idealist, Entrepreneur, Educationist and Philanthropist by Dr. Raja Sir Muthiah Chettiar, the son of the founder. In the year 2005 Anjani invested Rs.25 Crores to increase Production by process upgradation, Quality upgradation, minimize pollution level and conservation of energy. With the modernization of process, production increased from 3 Lakhs to 5 Lakhs MT annually with improved quality 1) Cooler modification. 2) High efficiency Classifier. 3) DCS system, X-Ray analyzer. 4) Upgradation in material handling System. Gre lle Prepared by ‘Approved byANJANI PORTLAND CEMENT LIMITED Ref No. Chapter-01___| Dept: MR CEMENT Supersedes | 00/01.04.2015 | Page O2of 05 Verinnoyo. [oz/iaane | redone | oo7isanie | wentnevewoe | 202200 | BT zaanse ‘To achieve emission norms ‘Word class technology RABH (Reverse Air Bag House) is introduced. National Standards ~ 30 mg/Nm*. ‘© Anjani stack emissions are < 30 mg/Nm?, which is comparable to national standards. ‘Anjani specialized in manufacturing of PPC and Composite Cement which can be manufactured with approximately 30 to 50% of additives in clinker. Additives are waste material from thermal power stations and Steel plants. ‘Thereby we save, > 30% Carbon dioxide emissions. > 45% of our limestone resources. > Consumption of power and coal. ‘Anjani Cement is a house hold name in southern part of India. The company's flagship brand “Anjani Super Gold-PPC’, OPC-53 Grade, OPC-43 Grade and Rapid Hardening Portland Cement (RHPC) has captured the market. The plant lynched new Eco friendly product Anjani Super Gold (Composite Cements per IS 16415:2015). ‘The second line is installed with an investment of Rs. 250 Crores in 2010.The machinery for the second line supplied by M/s Walchand Nagar Industries and the technology supplied by ONODA Japan. The five stage Preheater of second plant have LP cyclones and ONODA Japan technology caliciner installed with kiln capacity is 1S00TPD.Online gas analyzer are installed at Pyro-Processing. Closed storage facilities are provided for limestone, coal and clinker to improve ambient air quality and conform to environmental precincts. RABH is installed to handle kiln and raw mill dust laden gases and to maintain low SPM levels in comparison to world standards. ESP is installed to the cooler exit gases to maintain low SPM levels. In the year 2012, ESP is installed by investing Rs. 8 Crores for LINE-I cooler to reduce emissions level from 115 mg / Nm to below 30 mg / Nm*. ‘APCL is now 1.2 MPTA Clinker Production capacity Plant. Ge- reparedby CONTROLLED =ANJANI PORTLAND CEMENT LIMITED Ref No. Chapter-01 | Dept: MR CEMENT Supersedes | 00/01.04.2015__| Page: 03 of 05 Vesonnayo [ar7isane |revsae — [oonszns [wecrevewon | asa [Ee [razo8 ‘Testing and Monitoring: ‘Anjani plant has a completely hands free and fully automated production process installed using SIEMENS PCS7-CEMAT Distribution control system with 24x7 monitoring, sampling and analysis of cement production through its stages from mining to packing. ‘A team of highly qualified professionals work 24x7 to conduct quality tests and raw materials, intermediates and finishing products, ensure that products are of the highest quality. ‘The laboratory is equipped with X ray Analyzer for continuous monitoring of mineral composition of raw materials and the final product. Samples are also sent to independent quality analysis for inspection to enhance and standardize quality norms. Excellent dealer network system and the support of enthusiastic marketing team have contributed for the company to reach new heights. As a social responsibility Anjani provides primary and technical education to the surrounding villagers. > Smt, Sita memorial school: This school isa non profitable and English medium school covering around ten villages with a pypvision of transport facility. Presently 745 children were studying from the surrounding villages. ing culture is for consistent Growth, Productivity, and Quality with the Involvement of Shareholders, Workforce, Customers, and Suppliers. > Organization is committed to the society and the future generations through sustainable socioeconomic development, environmental protection and preservation of natural resources. > Vision is to achieve a production level of 3.5 MTPA by 2025. MISSION: To be among the top five market leaders in south India. To establish dominant presence in neighboring states. vvy Cost reduction through technology up gradation and innovative production practices. > To establish pleasant work environment and nurture the talent for the innovative growth of workforce. ‘To advocate and practice open, transparent, ethical business and balance the interest of employees. we ub Prepared by CONTROLLE “Approved byIN ANJANI PORTLAND CEMENT LIMITED _~ Ref No. Chapter-01___| Dept: MR BRPANT [Supersedes | 00/01.04.2015 | Page: (04 of 05 ersonneyoe [oznisane | revvas | onsane [Nerevewm | azar [2° [saan VALUES: > APCL recognizes its people as its valuable Capital and the company’s Human Capital Management (HCM) Systems is proactive and provide transparent organization culture for creativity and innovations. > Committed to improve the quality of the life in the society as a Corporate Social Responsibility. > Preserve mother Earth through environment protection and preservation of natural resources. Anjani cement has been awarded for its outstanding performance and achievements: 1) Ranked No.1 in a study conducted by ASAPP, and was awarded the “Fastest growing cement company” in India at 7% construction world annual awards 2009. This award was given by Hon'ble union minister for Roads, Transport & High ways, Shri.KamalNath. 2), Anjani has been received awards for three consecutive years from State Pollution Control Board for maintaining a Green and Eco-friendly atmosphere at the plant and surrounding areas, 3) Anjani has been awarded for demonstrating exceptional innovation and perseverance in attaining the 225" position aongst India's 500 best-performing mid-sized enterprises. 4) Anjani Cement is recognized for the performance for Logistics 2.0 and supply chain leader ‘award on March 2010. 5) IMC RAMAKRISHNA BAJAJ NATIONAL QUALITY AWARD 2011. ity Award! for the year 2009-10 by The FAPCCI (Federation of Andhra Pradesh Chambers of Commerce and Industry), 6) ‘Excellence in Corporate Social Responsil 7) Certificate of Achievement from "Industry 2.0 Manufacturing Innovation Conclave 2012" on 14% September 2012 8) IMC RAMAKRISHNA BAJA] COMMANDATION CERTIFICATE -2012. 9) Overall 2» prize for ANJANI LIMESTONE MINES by Indian bureau of Mines for the year 2012- 13. 110) Certified with ISO 14001:2004 and BS OHSAS 18001:2007 certification on 17% August 11) Indian Bureau of Mines Awarded 1* prize for water Quality Management for ANJANI LIMESTONE MINES 12) Maximized the usage of Alternative Fuels and Raw Materials without affecting the quality of cement, thereby reducing CO: emissions and reducing the consumption of natural resources. 413) Up gradation of Raw Mill-3 production from 110 TPH to 150 TPH by implementing the In house innovative Ideas. 14) Supply of chain leader awarded in the cement segment from 9.0 media p Prepared by eer Bi ONTRS ‘Approved byIX ANJANI PORTLAND CEMENT LIMITED AS, ete peo gee AMZAN! [Supersedes | 00/01.052070 | Page: | 05 of 5 al western [oanaaoe [ator —[ovtaany [senteaovor |aazae [2° | vaann ‘Anjani has brought to execution novel idea of mobile Lab Concrete Solutions which consists of different cement testing equipment to test the quality and strength of cement and concrete at construction sites. Good human resource practices and professional management aiming for the welfare of employees has rendered a major thrust to the company. The management ais: > To make Anjani most preferred brand for its products and personalized service in the primary ‘market and make market leader in southern part of India > For efficiency in all areas like production, marketing, Purchase and finance and to build good team to make Anjania brand to reckon with. > Towards building the culture of ‘customer delight with consistent quality & service as of paramount importance’ within the organization > Tobe one of the best companies to work with good H.R practices and initiatives. Address: ‘Anjani Portland Cement Limited Chintalapalem, Suryapet, Telangana 508246 Scope: Mining of Limestone, Crushing, Clinkerization, Cement grinding, Packaging & Dispatch of Cement & Clinker and Generation of Power, Exclusions: Clause 8.3 is not applicable as the organization is offering the cement as per the standards specified by Is, Clause 8.5.1 is not applicable as there are no complex / special processes currently applied in the organization. pot vasloy Prepared by “Approved by CONTROLLEDANJANI PORTLAND CEMENT LIMITED RefNo. | Chapter 02803 | Depe MR Errent Supersedes | 00/01.03.2018 | Page: 01 of OL Versentoyoe [ouisanie | Reoyo — [awizanie | NetRewewor | oznazoie | RY | oinzzn9 2.0 Normative reference: 1S0-9001:2015 standard, 3.0 ISSUE AND AMENDMENT OF QUALITY MANUAL 3.1 Objective ‘The quality manual describes the Quality Management System of ANJANI PORTLAND CEMENT LIMITED. It serves as constant source of realization and maintenance of quality system. It defines the responsibilities, tasks, procedures and documentation required for compliance with 180-9001 - 2015. 3.2 Layout ‘The quality manual is a loose leaf issue and is divided into chapters as per list of contents, The pages in each chapter are numbered serially commencing with “01” and the total number of pages is listed alongside each number. The issue number revision number, the respective dates are given in the foot-note of each page. 33. Preparation and approval ‘The Quality Manual is prepared by MR and approved by Unit Head. ‘The signature is on the first page. MRis responsible for distribution of quality manual 34 Issue and return Al copies of the quality manual are issued by the MR. He records the name of the recipient against the serial number of the copy concerned. Copies that are no longer required must be returned to MR, who then strikes out the name from the list. 35 Amendment and distribution In case of the amendment to any of the page that page will be amended, the revision number and date shall be changed, distributed and the reason for amendment will be recorded on the obsolete page. Once the total number of revisions for all pages reaches 20 the quality manual Issue No. shall be changed and fresh issue shall be issued, ‘The final amendment number in each case will be marked in the respective column of table of coftents. 3.6 Documentation ‘The MR is responsible for the quality manual, all amendments, changes in the list of recipients and records of all the amendments made. u Prepared by “Approved by bok CONTROLLEDIX ANJANI PORTLAND CEMENT LIMITED | RefNo. Chapter -04 [Dept: MR Emvent [Supersedes | 00/01.032018 | Page 01 of 2 [esenterm [oznszeie [amore —[oriazin [seteawon |aaam [2° [sane 4 Context of the organization 4.1 Understanding the organization and its context External and internal issues that are relevant to its purpose and its strategic direction and that effect its ability to achieve the intended results of quality management system are determined as per QMS/MR/F/01. These issues are reviewed periodically in Management Review. 4.2 Understanding the needs and expectations of interested parties Relevant interested parties, who can effect or potential effect the ability to consistently provide products that meet customer and applicable statutory and regulatory requirements of ANJANI PORTLAND CEMENT LIMITED are determined and the needs and expectations are documented as per QMS/MR/F/02. The needs and expectations that become compliance obligations are taken-up for actions. The effectiveness of actions is reviewed in Management Review. 4.3 Determining the scope of the quality management system ‘The boundaries and applicability of Quality Management system has been determined as described below: Boundary: The boundary of Quality Management System is limited to the operations at ANJANI PORTLAND CEMENT LIMITED. Scope: Mining of Limestone, Crushing, Clinkerization, Cement grinding, Packaging & Dispatch of Cement & Clinker and Generation of Power. ‘When determining this scope, ANJANI PORTLAND CEMENT LIMITED considered: a) the external and internal issues referred to in 4.1; b) the requirements of relevant interested parties referred to in 4.2; ©) the products and services of the organization. ‘The Objectives of the Quality Management System is displayed at Security for information to interested parties. ‘The folloy ig clauses are not applicable for the current level of operations: Giaise 83 is not applicable asthe organization i offering the cement as per the standards specified by BIS. Clause 85.1 is not applicable as there are no complex / special processes currently applied in the organization. Vay Prepared by ‘Approved by br CONTROLLEDANJANI PORTLAND CEMENT LIMITED Ref No. Chapter-04 _ | Dept: MR BNSANE [Supersedes | 00/01.042015 | Page: [02 of02 vermuoyoe [eriaane |Revvese [oonaane [Nenteawo. | aeaam [Ee [isan 4.4 Quality management system and its processes 4.4.1 Quality Management System ANJANI PORTLAND CEMENT LIMITED, established, implementing and maintaining and continually improving quality management system, including the processes needed and their interactions as per ISO-9001:2015. ANJANI PORTLAND CEMENT LIMITED documented its processes covering: a) inputs required and the outputs expected from the processes; b) sequence and interaction of the processes; ©) criteria and methods (including monitoring, measurements and related performance indicators) needed to ensure the effective operation and control of these processes; 4) resources needed for these processes and ensure their availability; e) assigning the responsibilities and authorities for the processes; ) risks and opportunities as determined in accordance with the requirements of 6.1; ‘The processes identified are evaluated periodically to ensure that these processes achieve their intended results. 4 Continual improvement established through setting objectives for the processes and quality management system. 4.4.2 Documented information Documented information has béen established and retained wherever necessary to have confidence that the processes are being carried out as planned. oy Prepared by ‘Approved by CONTROLLE10 ANJANI PORTLAND CEMENT LIMITED [ Ref No. Chapter-05 | Dept: MR = Supersedes | 00/01.04.2015 _| Page: 01 of 03 [Pemionnovoe [ozrisz018 [Renovo [oorisz01e [nerevewse | azzon | BR | vaa0i0 5.0 Leadership 5.1 Leadership and commitment 5.1.1 General Commitment of Top management is demonstrated by: a) taking accountability for the effectiveness of the quality management system; b) ensuring that the quality policy and quality objectives are estal ed for the quality management system and are compatible with the context and strategic direction of the organization; ©) ensuring the integration of the quality management system requirements into the organization's business processes; d) promoting the use of the process approach and risk-based thinking; e) ensuring that the resources needed for the quality management system are available; £) communicating the importance of effective quality management and of conforming to the quality management system requirements; 8) ensuring that the quality management system achieves its intended results; h) engaging, directing and supporting persons to contribute to the effectiveness of the quality management system; i) promoting improvement; §) supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility. 5.1.2 Customer focus ‘The requirements of customers (QMS/MR/F/12) and applicable statutory and regulatory requirements are determined and compliance is monitored as per legal register LEG/R/01. ‘The risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addresset ‘The focus on enhancing customer satisfaction is maintained. Qe Prepared by CONTROL vy ‘Approved byIX ANJANI PORTLAND CEMENT LIMITED RefNo. Chapter -05 | Dept: MR AMIErt [Supersedes —[00/01.032018 | Page: 02 of 03, [srnsnnoyoe [oxnaaoie [reno foviz209 | wentevewse | asazma | = [zane 5.2 Policy 5.2.1 Establishing the quality policy Quality policy is integrated with Environment and OH&S Policy. The policy is described below: IMS Policy covering Quality Policy: ‘We, ANJANI PORTLAND CEMENT LIMITED committed to business excellence through: Y Ensuring consistent cement quality, on-time supply, technical support and utmost customer satisfaction ¥ Protection of environment, Prevention of pollution, Green and Clean environment, enhancing environment performance ¥ Providing safe and healthy working conditions Y Prevention of work related Injury, Il health, eliminate Hazards and reduce OHS risks and improved OH&S Performance ¥ Comply applicable legal and other requirements ¥ Maximum utilization of Alternate fuels & minimizing the energy losses; ¥ Inculcating safe culture by way of training and development of personnel; ¥ Continual improvement of all SMS processes by establishing objectives and targets to enhance the IMS performance and knowledge sharing, Date : 01.02.2019 (N-Venkat Raju) Place: Chintalapalem Unit Head IMS Policy deployment: Deploy IMS policy by displaying IMS policy at strategic places and by training employee's number of times whenever there is a opportunity verbally. This keeps them in touch with the IMS policy. The responsibility is assigned to Management Representative. _ hw aod Prepared by ‘Approved by CONTROLLEDANJANI PORTLAND CEMENT LIMITED | Ref No. Chapter-05 [Dept . [MR Supersedes | 00/01.03.2018 | Page 03 of 03 Versnveme [exrsz0ie Tawserm [oiszan9 [renkeiewoe [oonaane [97] oxaazos 5.2.2 Communicating the quality policy The policy is communicated to employees, interested parties by displaying at strategic locations and at Security, 5.3 Organizational roles, responsil ilities and authorities ‘The responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization. Mr. MrKV.S.NRaju, In-charge-Instrumentation has been appointed as Management Representative and assigned the responsibility and authority for: a) ensuring that the quality management system: conforms to the requirements of ISO 9001:2015; b) ensuring that the processes are delivering their intended outputs; ©) reporting on the performance of the quality management system and on opportunities for improvement, in particular to top management; @) ensuring the promotion of customer focus throughout the organization; @) Ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented, QUAS In-charge will assist on implementation of I$0-9001:2015 bt vale Prepared by ‘Approved by CONTROLLED13 DR ANJANI PORTLAND CEMENT LIMITED Ref No. Chapter-06 | Dept: MR ANZANt [Supersedes | 00/01.04.2015 | Page: 01 of 02 Versonnoyoe [oariaane [nani — [oonaani0 —[rentevewie |2e2are [2 | ne 6.0 Planning 6.1 Actions to address risks and opportunities 6.1.1 When planning for the quality management system, the ANJANI PORTLAND CEMENT LIMITED considered the issues referred to in 4.1 and the requirements referred to in 4.2 and determine the risks and opportunities that need to be addressed to: a) give assurance that the quality management system can achieve its intended result(s); b) enhance desirable effects; ©) prevent, or reduce, undesired effects; 4) Achieve improvement. 6.1.2 ANJANI PORTLAND CEMENT LIMITED planned: a) actions to address these risks and opportunities; b) howto: 1) integrate and implement the actions into its quality management system processes; 2) Evaluate the effectiveness of these actions. Actions taken to address risks and opportunities are proportionate to the potenti the conformity of products and services. 6.2 Quality objectives and planning to achieve them 6.2.1 ANJANI PORTLAND CEMENT LIMITED established quality objectives at relevant functions, levels and processes needed for the quality management system. ‘The quality objectives are: a) consistent with the quality policy; b) measurable; ©) taken into account applicable requirements; 4) relevant to conformity of products and services and to enhancement of customer satisfaction; ©) monitored; f) communicated; 8) updated as appropriate. Records of quality objectives are maintained. Quality objectives implementation progress is reviewed in management review. List of objectives are maintained as per QMS/MR/F/03. we 5 Prepared by\ a3 CONTROLLE ‘Approved by14 iN ANJANI PORTLAND CEMENT LIMITED [RefNo Chapter 06 | Dept: MR ANJANI [Supersedes | 00/01.04.2015 | Page = 02 of 02 Verionto/oe ]oosane [Revs — [oonaane | rewtevewns | aazzoa |S Yvazoie 6.2.2 Action Plans as per QMS/MR/F/04 are established covering: a) what will be done; b) what resources will be required; ©) who will be responsible; ) when it will be completed; e) how the results will be evaluated, 6.3 Planning of changes ‘The changes to the quality management system are carried out in planned manner. Whe there is any change identified the same is communicated to MR through QMS/MR/F/05. Management Representative shall review the change cot dering: a) the purpose of the changes and their potential consequences; b) the integrity of the quality management system; ©) the availability of resources; 4) the allocation or reallocation of responsibilities and authorities. 4 Qu wi Prepared by CONTROLLE ‘Approved by jenever15 mR ANJANI PORTLAND CEMENT LIMITED _— Ref No, Chapter -07 | Dept: MR ee Supersedes [00/01.04.2015 _| Page O1 of 04 Yersionvovm. [02/132018 | Revno/o. | onpiaz0ie | nenRenewor | 2eazoi |S [azn 7.0 Support 7.1 Resources 7.1.4 General ANJANI PORTLAND CEMENT LIMITED determined and provided the resources needed for the establishment, implementation, maintenance and continual improvement of the quality management system as per 1S0-9001:2015 considering: a) the capabilities of, and constraints on, existing internal resources; b) what needs to be obtained from external providers as per QMS/MR/F/13. 7.1.2 People Necessary human resources are provided for the effective implementation of its quality management system and for the operation and control of its processes. The human resource requirements are reviewed in management review for their adequacy. 7.4.3 Infrastructure 7 ANJANI PORTLAND CEMENT LIMITED determined and provided and maintained the necessary information for the operation of its processes and to achieve conformity of products. The infrastructure includes: a) buildings and associated utilities; b) equipment, including hardware and software; ©) transportation resources; 4) Information and communication technology. 7.1.4 Environment for the operation of processes The environment required for the operation of processes has been determined and provided and maintained to achieve conformity of products and services. Environmental requirements are documented using QMS/MR/F/06. The requirements include, where appropriate: a) social (e.g. non-discriminatory, calm, non-confrontational); b) psychological (e.g. stress-reducing, burnout prevention, emotionally protective); ©) Physical (e.g, temperature, heat, humidity, light, airflow, hygiene, noise). Sr vole Prepared by CONTRO LLE ‘Approved by16 ANJANI PORTLAND CEMENT LIMITED RefNo. Chapter—07 | Dept: MR Supersedes | 00/01.042015 | Page: | 02 of 4 ensionvioor [ozriazoie | nevnoym | on7.32018 | wentevewor | azz0a | SA | yaznu0 7.4.5 Monitoring and measuring resources 7.1.5.1 General The monitoring and measurement resources required for verifying the conformity of products are determined and provided. ‘The resources provided: a) are suitable for the specific type of monitoring and measurement activities being undertaken; b) are maintained to ensure their continuing fitness for their purpose. Records are retained as evidence of fitness for purpose of the monitoring and measurement resources. 7.1.5.2 Measurement traceability Measurement traceal are: ity to validate the measurement results, the measurement equipment a) calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards traceable to international or national measurement standards; when no such standards exist, the basis used for calibration or verification shall be retained as documented information; b) identified in order to determine their status; ©) Safeguarded from adjustments, damage or deterioration that would invalidate the calibration status and subsequent measurement results. ‘When measuring equipment is found to be unfit for its intended purpose, appropriate actions are initiated, The validity of previous measurement results is verified to ensure the failure of measurement equipment does not have adverse effect. 7.1.6 Organizational knowledge ‘The knowledge necessary for the operation of the processes and to achieve conformity of products has been determined and ensured. The knowledge required is provided in SOPs and in other documents. Whenever there is any change in infrastructure, processes, equipment, documents, the knowledge requirements are reviewed and provided as required from internal and external sources. a) internal sources (e.g, intellectual property; knowledge gained from experience; lessons learned from failures and successful projects; capturing and sharing undocumented Knowledge and experience; the results of improvements in processes, products and services); b) External sources ( e.g. standards; academia; conferences; gathering knowledge from customers or external providers). oy a Prepared by CONTROLLE? ‘Approved byW ANJANI PORTLAND CEMENT LIMITED RefNo, Chapter-07 | Dept: MR : Se ‘Supersedes | 00/01.04.2015 | Page: 03 of 04 Veoonaye [en/izane | revsa/oe | onisatie | Neakevewm. | naan [ER | sazo18 7.2 Competence ‘The competence of the persons whose work affects performance and effectiveness of the quality management system has been identified and available competence is compared. The ‘competence gaps are filled either with training or other inputs like counselling/mentoring. Records required competence and available competence are maintained. Wherever the competence gaps are not able to be filled internally, external competence is acquired. 7.3 Awareness ‘Awareness is being created in the employees and other persons working under ANJANI PORTLAND CEMENT LIMITED control on: a) the quality policy; b) relevant quality objectives; ©) their contribution to the effectiveness of the quality management system, including the benefits of improved performance; 4) the implications of not conforming with the quality management system requirements. 7.4 Communication 4 ‘The internal and external communication requirements/aspects are determined as per -QMS/MR/F/07 covering: a) on what it will communicate; b) when to communicate; ©) with whom to communicate; ) how to communicate; e) who communicates. 7.5.1 General A procedure IMS/MR/PRO/01 has been established to address documented information. This procedure addres a) documented information required by 1S0-9001:2015; b) documented information determined by the organization as being necessary for the effectiveness of the quality management system. ww us Prepared by CONTROL “Approved by18 ANJANI PORTLAND CEMENT LIMITED. Ref No. Chapter=07 [Dep MR ANZA! [Supersedes | 00/01.042015 | Pag 04 of 04 verona [ozrisz0ie | rewsio/m | oosiszoie | nonteviwoe | 2a2200 | S** | aaz0i8 7.5.2 Creating and updating Creation and updation of various documents are addressed in IMS/MR/PRO/01. This procedure address: a) identification and description (e.g. a title, date, author, or reference number); b) format (e.g. language, software version, graphics) and media (e.g, paper, electronic); ©) review and approval for suitability and adequacy. 7.5.3 Control of documented information Documented information required by the Quality Management System and by 1S0-9001:2015 is controlled to ensure: a) itis available and suitable for use, where and when it is needed; b) it is adequately protected (eg, from loss of confidentiality, improper use, or loss of integrity) — distribution, access, retrieval and use; — Storage and preservation, including preservation of legibility; — control of changes (e.g. yersion control); — Retention and disposition, Documented information of external origin determined by the organization to be necessary for the planning and operation of the quality management system is identified, as appropriate, and controlled. Whenever there is any change, change request is raised using format No. QMS/MR/F/05. Ce veal Prepared by ‘Approved by CONTROLLED19 ANJANI PORTLAND CEMENT LIMITED Ref No. Chapter - 08 Dept: MR BAGEAR! | Supersedes | 00/01.002015 | Pages 01 f 04 Teuntoye, [oayame [aeoiorm — [oonaane [xacteinwme [2220 [Se ]iaa0. 8.0 Operation 8.1 Operational planning and control Process maps are established and documented describing the requirements for the provision of products and to implement actions determined in 6.0 by a) determining the requirements for the products and services; b) establishing criteria for: 1) the processes; 2) the acceptance of products and services; ©) determining the resources needed to achieve conformity to the product and service requirements; 4) implementing control of the processes in accordance with the criteria; ¢) determining, maintaining and retaining documented information to the extent necessary: 1) to have confidence that the processes have been carried out as planned; 2) to demonstrate the conformity of products and services to their requirements. ‘The output of this planning is suitable for the organization's operations. The changes made to infrastructyre / processes / methods are reviewed. ‘The changes are effected in a planned manner to énsure there are no adverse effects. ‘he criteria for outsourced process are defined in the communication made to external providers. 8.2 Requirements for products and services 8.2.1 Customer communication Process established to handle Customer communication related to: a) providing information relating to products and services; b) handling enquiries, contracts or orders, including changes; ©) obtaining customer feedback relating to products and services, including customer complaints; 4) handling or controlling customer property; Currently there is no customer property with the organization. ©) establis hing specific requirements for contingency actions, when relevant. 8.2.2 Determining the requirements for products and services ‘The product specifications are established by Quality Department defining the: a) the requirements for the products, including: 1) any applicable statutory and regulatory requirements; Qe 2) those considered necessary by the organization; a CONTROLLI20 ANJANI PORTLAND CEMENT LIMITED Ref No. Chapter - 08 Dept: MR Supersedes | 00/01.04.2015 | Page 02 of 04 Verionna/on [oa/iaanie | revNa/m. — [oviazne | nentevewoe | anaaoar [ET inane 8.2.3 Review of the requirements for products and services ‘The products offered by the organization are conforming to Bureau of Indian Standards. ‘The changes to the BIS standards are periodically reviewed for any updates and accordingly the specifications / test methods are modified to meet the latest product requirements. ‘The records of standards applicable and changes are maintained and reviewed periodically. The necessary knowledge and competence required, to meet the revised product requirements, are determined and provided accordingly. ‘The standards applicable and of external origin are maintained as per QMS/MR/F/11. 8.3 Design and development of products and services This clause is currently not applicable as the organization is not involved in design of its products. The product is manufactured as per the standards specified by Bureau of Indian Standards and the products are ISI certified 8.4 Control of externally provided processes, products and services Processes established to handle externally provided processes, products and services to conform the organizational requirments. Purchase orders / work orders are reviewed before release for inclusion of controls to be exercised to ensure the requirements are met. Currently there are no products that are directly incorporated into the product. External providers are selected based on pre-defined criteria and the performance is monitored periodically. Records of approved and competent external providers are maintained and updated time-to- time. ‘The Communication made to external providers include: a) the processes, products and services to be provided; b) the approval of: 1) products and services; 2) methods, processes and equipment; 3) the release of products and services; c) competence, including any required qualification of persons; 4) the external providers’ interactions with the organization; e) control and monitoring of the external providers’ performance to be applied by the organization; f) Verification or validation activities that the organization, or its customer, intends to perform at the external providers’ premises, ud Prepared by CONTROLLED ‘Approved by21 ANJANI PORTLAND CEMENT LIMITED Ref No. Chapter - 08 Dept: MR Bmaaee [Supersedes [00/01082015— [page [08700 Teta [eran [reer [insane [ators [aaa | [aan 8.5 Production and service provision 8.5.1 Control of production provision The production provisions required for the production are ensured through; a) the availability of documented information that defines: 1) the characteristics of the products to be produced, the services to be provided, or the activities to be performed; 2) the results to be achieved; b) the availability and use of suitable monitoring and measuring resources; ©) the implementation of monitoring and measurement activities at appropriate stages to verify that criteria for control of processes or outputs, and acceptance criteria for products and services, have been met; d) the use of suitable infrastructure and environment for the operation of processes; e) the appointment of competent persons, including any required qualification; f) the implementation of actions to prevent human error; g) the implementation of release and delivery activities. Process validation is not applicable as the product and conformance of its progressive stages, from the raw material is subjected to testing and corrections are initiated. 4 8.5.2 Identification and traceability The input materials, the product at various stages and finished product are identified appropriately. The status of conformance to quality requirements is maintained. 8.5.3 Property belonging to customers or external providers ‘The property of external providers when then work on-site to execute work orders is protected against damage/theft by suitable means. Currently there is no customer property. 8.5.4 Preservation The input materials, product at various stages are preserved under suitable conditions to ensure the conformity to the requirements. 8.5.5 Post-delivery activities Currently ANJANI PORTLAND CEMENT LIMITED does not provide any post delivery services. 8.5.6 Control of changes Whenever there is any change to the aspects related to production, is documented and core any additional resources required to ensure the conformity of the praduct. Prepared by ONTROLIER ‘Approved by 1,22 ANJANI PORTLAND CEMENT LIMITED Ref No. Chapter- 08 | Dept MR a Supersedes | 00/01.04.2015 _| Page 04 of 04 versonneroe [oaniaaose [nevvosm. — [onszne | rewtevewme | 2220 [BT raaeie 8.6 Release of products and services ‘The inputs and the product and its progressive appropriate stages from the raw material is subjected to testing and corrections are initiated as per the planned arrangements. Quality plans, QC/QP/01, are established and followed. ‘The product is not dispatched until all the necessary tests are carried out and the results are conforming to the requirements as per the documented specifications. Product testing records are retained to ensure: a) evidence of conformity with the acceptance criteria; b) Traceability to the person(s) authorizing the release. 8.7 Control of nonconforming outputs The outputs at various stages are subjected to testing and the non-conforming product, if any, are identified and corrections and corrective actions are taken. The material is protected from unintended use or delivery. ‘ Documented information is retained covering: a) describes the nonconformit b) describes the actions taken; ©) describes any concessions obtained; d) Identifies the authority deciding the action in respect of the nonconformity. Pre wunep 7 CONTROLLED Arpovedty23 ANJANI PORTLAND CEMENT LIMITED Ref No. Chapter— 09 [ Dept: MR Semen Supersedes | 00/01.04.2015 | Page: 01 of 02 Yeromtomm [oinaane [aeaime — Jooaanie | rtteiowme [aaa [EPO [vaane 9.0Performance evaluation 9.1 Monitoring, measurement, analysis and evaluation 9.1.1 General Monitoring plans, as per QMS/MR/F/08, for various departments/functions are established covering: a) what needs to be monitored and measured; b) the methods for monitoring, measurement, analysis and evaluation needed to ensure valid results; ©) when the monitoring and measuring shall be performed; ) when the results from monitoring and measurement shall be analysed and evaluated. Records of data collected is maintained. The monitoring plans data is reviewed in Management Review to evaluate the performance and the effectiveness of the quality management system. 9.1.2 Customer satisfaction Customer satisfaction is obtained periodically to determine the degree to which the product is meeting the needs and expectations. The customer satisfaction data is reviewed in Management Review and used for continual improvement. 9.1.3 Analysis and evaluation ‘The monitoring plan includes the data on: a) conformity of products and services; b) the degree of customer satisfaction; ©) the performance and effectiveness of the quality management system; 4) ifplanning has been implemented effectively; €) the effectiveness of actions taken to address risks and opportunities; f)_ the performance of external providers; g) the need for improvements to the quality management system. NOTE Methods to analyse data can include statistical techniques. 9.2 Internal audit Aprocedure established, IMS/MR/PRO/02 to conduct internal audits at planned intervals to provide information on whether the quality management system: a) conforms to: 1) the organization's own requirements for its quality management system; 2) the requirements of IS0-9001:2015; Os effectively implemented and maintained. ; Prepared by CONTROLLED ‘Approved by24 ANJANI PORTLAND CEMENT LIMITED RefNo. Chapter 09 | Dept: MR SMIETY [Supersedes | 00/01.04.2015 | Page: 02 of 02 Vesenioym [oanaane [reo — [oonsane [renteewin [tazocr [E™* [raane Internal audits are planned using QMS/MR/F/09 which specifies a) the frequency, methods, responsibilities, planning requirements and reporting, which shall take into consideration the importance of the processes concerned, changes affecting the organization, and the results of previous audits; b) define the audit criteria and scope for each audit; ¢) select auditors and conduct audits to ensure objectivity and the impartiality of the audit process; ‘The audit observations are closed without unduly delay. If there is any delay / longer time is required, the same is submitted to management for approval. Records of Internal audits are maintained in IMS/MR/R/01. 9.3 Management review Management review are conducted once in three months as per agenda QMS/MR/F/10, to ensure QMS continuing suitability, adequacy, effectiveness and alignment with the strategic direction of the organization. ‘The management review inputs irf€lude: a) the status of actions from previous management reviews; ) changes in external and internal issues that are relevant to the quality management system; ©) information on the performance and effectiveness of the quality management system, including trends in: . 1) customer satisfaction and feedback from relevant interested parties; 2) the extent to which quality objectives have been met; 3) process performance and conformity of products and services; 4) nonconformities and corrective actions; 5) monitoring and measurement results; 6) audit results; 7) the performance of external providers; d) the adequacy of resources; e) the effectiveness of actions taken to address risks and opportunities (see 6.1); f) opportunities for improvement. ‘The outputs of the management review shall include decisions and actions related to: a) opportunities for improvement; b) any need for changes to the quality management system; ©) resource needs. Minutes of Management Review are maintained as per IMS/MR/F/01. Rese aement review are maintained in IMS/MR/R/01. wy Prepared by CONTROLLED ‘Approved by25 ANJANI PORTLAND CEMENT LIMITED RefNo, Chapter 10 | Dept: MR ANJANE [Supersedes | 00/01.04.2015 _| Page: 01 of 1 Versonneytn [ex7isane [revsovo. — [ao/iaane |wextevewoe [2azz01 |v [122018 1.0 Improvement 10.1 General Continual improvement culture is inculcated across the unit. The opportunities, process wise, are identified and utilized as input for improvement. ‘These shall include: a) improving products and services to meet requirements as well as to address future needs and expectations; b) correcting, preventing or reducing undesired effects; ©) improving the performance and effectiveness of the quality management system. 10.2 Nonconformity and corrective action ‘The nonconformities arising from raw materials, in-process materials, finished products and customer complaints are handled through a) reacting to the nonconformity and, as applicable: 1) take action to contrg! and correct it; 2) deal with the consequences; b) evaluate the need for action to eliminate the cause(s) of the nonconformity, in order that it does not recur or occur elsewhere, by: 1) reviewing and analysing the nonconformity; 2) determining the causes of the nonconformity; 3) determining if similar nonconformities exist, or could potentially occur; ©) implement any action needed; 4) review the effectiveness of any corrective action taken; e) update risks and opportunities determined during planning, ifnecessary; f)_ make changes to the quality management system, if necessary. Corrective actions shall be appropriate to the effects of the nonconformities encountered. Records as evidence of: a) the nature of the nonconformities and any subsequent actions taken; b) the results of any corrective action. 10.3 Continual improvement Continual improvement culture established to continually improve the suitability, adequacy and effectiveness of the quality management system to enhance quality performance. Gon | aa CONTROLE poy