DALMIA CEMENT (B) LIMITED, KADAPA

Instrumentation Department
Issue No: 02 Rev No:01 Effective Date: 01.07.2016 A-P-1.09-F-2
EXTERNAL COMMUNICATION MATRIX

When to
What to Respon To Evidenc
# Mode communic
communicate sibility Whom e
ate
Equipment SH OEM's Letters/E-mail During PR/E-mails
performance & through Drawings/Tech. Requirement
1 Spares Purchase Specification of Spares
requirements and dept. /Samples. against PR.
any services.
Troubleshooting As and when Mails.
Engineer problem
2 /SH / Suppliers Phone/E Mail Occurs
HOD

Shortage of
manpower,
Enquiries/ Engineer Skilled
Contracto Phone & Documents
3 Responses with /SH / requirement
r Documentation .
Contractors. HOD &
disciplinary
actions.
Consulta
During
Engineer nt for
Enquiries with Phone & Engineering/ Documents
4 /SH / OEM /
Consultants Documentation Quality .
HOD Third
Checks
Party
Documents
Calibrations/statu Before .
Extnl.
5. s of existing and SH’s Phone/E Mail expiry/new
Agencies
New instruments. calibrations