ITBIS105 REVISION

Chapter 9: Online Communication

YAQOOB SALMAN MOHAMED ALSLAIS

ysalslais@uob.edu.bh
True / False Questions
1- Gmail, Yahoo! Email, and Hotmail are examples of HTTP email accounts.(T)
2- SMS enables you to have group conversations online.(F)
3- Hashtags (#) are searchable labels widely used on social networking sites.(T)
4- A wiki is a type of online chat system.(F)
5- Making VoIP calls and videoconferencing does not require a lot of bandwidth.(F)

Multiple Choice Questions

1- Email uses a(n) ____________ system.
a. Email client
b. Store-and -forward
c. Internet
d. None of the above

2- Wordpress is an example of a(n)____________.

a. Blog
b. Blog platform
c. Microblog
d. Post

3- A forum________ is a post on a forum along with all the comments

a. Blog
b. Thread
c. Chat
d. Hyperlink

4- What would be the most appropriate communication to use when submitting

your CV?
a. Email
b. IM
c. Facebook status
d. Forum

5- What would be an appropriate use of a forum?

a. Check to see if there is a known problem on a device
b. Requesting a refund
c. Transferring files
d. Communicating privately with a teacher.

Matching Questions
1- Emails are stored onto mail servers.
2- Instant messaging is a push technology, meaning that it sends information to
the recipient without asking for it every time.
3- YouTube is a social network used for posting and sharing videos online
4- An article published on a blog is called a(n) post

1
 5- Videoconferencing is a means of conducting a video conversation remotely
using an Internet connection and the webcamor camera on your laptop, phone
or tablet.

Pull Youtube Post Mail client Videoconferencing

VoIP Mail server Push tags Facebook

Listing Questions
1- List four types of Internet communications
a. Email
b. Instant messaging
c. Social Networking
d. Blogs and microblogs
e. Newsgroups
f. Forums
g. Voice over IP (VoIP)
h. Video chat/ videoconferencing

2- List the three protocols used in sending and receiving emails

a. Post Office Protocol (POP)
b. Internet Mail Access Protocol (IMAP)
c. Simple Mail Transfer Protocol (SMTP)

3- List four tips for professional communication

a. Address them formally
b. Use polite language
c. Avoid jargon and slang
d. Do not use emoticons
e. Proofread
f. Avoid CAPITALIZATION and exclamation marks!!!!

4- List four tips for personal communication

a. Do not use inappropriate jokes
b. If problems arise, talk on the phone or face-to-face
c. Avoid offensive language