Working with Information

Management
Prepared by: Mr. Joseph Bautista Dimaano, CTP
Identify computer system needs
Understand business strategies and requirements

The use and purchase of computer assets are important

activities in any business.

Before an organisation purchases an expensive computer

system it is important to understand:

 What are the strategies of the organisation going forward?

 What are the current and future business computer

requirements?
Identify computer system needs
Involving stakeholders in determining business
computer system asset needs

For managers it is important to identify:

 Who the relevant stakeholders may be

 Why their input is important

 How such contributions may be obtained

Identify computer system needs

Involving stakeholders in determining business

computer system asset needs

 Owners of the business

 Managers

 Supervisors

 Staff, teams and workgroups

 Customers

 Suppliers

 IT consultants
Identify computer system needs
Involving stakeholders in determining business computer
system asset needs
Their input can help clarify:
 The structure of the business computer system to meet the
desired technical needs
 Identification of all pieces of hardware and software assets
required
 Quantities to be obtained
 Timelines that apply to acquisition
 Brands, models and types to be considered
 Restrictions that apply
Identify computer system needs
Involving stakeholders in determining business
computer system asset needs

Their input can help clarify:

 The needs of users

 Customer needs

 Introduction and installation

 Training required

 Financing arrangements
Monitor effectiveness of current
computer system
Importance of monitoring current computer system

Many assets purchased by a business, including computer

system assets will need to have their performance monitored.

Monitoring performance allows more informed decisions to be

made about:

 Effectiveness of current asset items

 Guide future purchasing decisions

Computer system asset management
Computer system asset management activities

 Planning for assets

 Creating or acquiring new assets

 Accounting for assets and determining the actual

cost of the services they provide

 Operating and maintaining assets

 Monitoring performance and condition of assets

Computer system asset management

Computer system asset management activities

 Assessing refurbishment, renewal and replacement

options

 Disposing of assets that are no longer required

 Auditing the way in which assets are managed and the

asset management practices and procedures

 Identifying and working to minimise life

cycle costs of new assets
Computer system asset management
Aspects of computer system asset management

The performance of the asset is evaluated against the level of

service provided to the customer.

This can generally be measured in terms of:

 Reliability

 Availability

 Capacity

 Meeting customer demands and needs

Tourism computer systems
Tourism systems

Commonly used industry-wide systems used by travel

organisations include:

 Global distribution system (GDS)

 Computerised or centralised reservations system (CRS)

Tourism computer systems
Global Distribution System (GDS)

The Global Distribution System (GDS) is an e-commerce tool

introduced by airlines to facilitate the booking of flights.

There are four major Global Distribution Systems:

 Amadeus

 Galileo

 Sabre

 Worldspan
Tourism computer systems
Computerised reservation systems (CRS)

There are many computerised reservation systems (CRS) in

use today and while they all provide similar functions, menus,
sub-menus, options, reports, statistics and accounting
facilities the individual programs are all unique.

 What are examples of CRS’s?

 What is their purpose?

 How do they benefit a tourism organisation?

Computer support services
Importance of computer hardware and software support
services

 Why are these services important?

 What types of services and support are available?

Computer support services
Types of support services

 On-line help

 Manuals and training booklets

 Training
Identify potential problems
Identify predictable problems with implementation of new
computer system assets
 Delays in implementation
 Frustrations with new systems
 Insufficient physical space or area
 Lack of seamless integration between old
and new systems
 Greater stress as workload increases and productivity reduces
 Staff are unfamiliar with new systems
 Staff unable to perform functions on new systems
 Staff making mistakes in new system
Identify potential problems

Identify predictable problems with implementation of new

computer system assets
 Greater complaints due to delays and inaccurate
information
 Lost data
 Limited access due to new security
of password procedures
 Disruptions to routine
 Problems with productivity
 Extra support required by employees
Identify a range of information systems and
sources in use within the industry
 Describe policies and procedures for
operating an automated information
system
Policy and procedure manuals determine the basis for
achieving consistent standards of behaviour, operating
procedures, quality of products and services provided:

 System access protocols

 Password controls

 Licences

 Software Licensing

 Intellectual property

 Confidentiality
 Describe policies and procedures for
operating an automated information
system
 Security and integrity of information

 Storing of Files

 Prohibited Activities

 Legal considerations
Identify and select appropriate sources of
information
What information can be obtained through an automated
system?

 Pricing

 Availability

 Destination information

 Visa information

 Product information
Identify and select appropriate sources of
information

 Intranet (company designed information system)

 Employee information

 Company information

 Computer Reservation System (CRS)

Identify the functions of an automated
information system
A central reservation system (CRS) is the most common
system used today by travel agents as it is the most
reliable for ensuring information is always current:

 Central Reservation System

Identify the functions of an automated
information system
Fare reservation

Slide 24
Identify the functions of an automated
information system
Hotel reservation
Identify the functions of an automated
information system
Internet

 The World Wide Web is a

collection of electronic documents
that are linked together like a
spider web

 These documents are stored on

computers called servers located
around the world
Identify the functions of an automated
information system

Internet allows users to:

 Connect easily through personal computers and other

devices

 Exchange electronic mail (E-mail) worldwide, nearly

instantaneously

 Access, review and create information

 Access multimedia information that includes sound, photos

& video

 Access diverse perspectives from around the world

Enable access to required system and/or
information

 Points to remember when purchasing online:

 Double check pricing

 Find and read the privacy policy.

 Review the return, refund, and shipping and handling

policies as well as the other legal terms

 Print the terms

 Make sure the internet connection is secure

 Use the safest on-line payment method

Enable access to required system and/or
information

 Type of information sites:

 Bookmarking sites

 Social news

 Media sharing

 Micro-blogging

 Blog comments and forums

Smart Energy Management

 uses sophisticated machine-learning algorithms to

continuously analyze historical thermodynamics, local
weather patterns and peak demand loads to optimize
energy consumption in real-time, all year round
 Smart energy-management systems can reduce energy
costs by up to 20 percent and generate some of
the fastest payback periods in the industry (between 12-
24 months)

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Predictive Maintenance

 allows them to use sensor data to identify wasteful or

hazardous trends and alert maintenance staff before a
given issue escalates into a much costlier one
 enabling engineering staff to predict maintenance needs
based on system usage, prevent system failures and
reduce the costs of operating a faulty system.

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Smart Guest Experiences

 No hotel can operate without guests, and for that reason,

hoteliers can expect to see smart technology further
shape guest experiences and expectations
 guest data be used to help better accommodate guest
needs, but in conjunction with occupancy sensors, it can
also be used to automate guest interactions throughout
their stay, reducing both friction points and labor costs

EFCJ,MBA OLFU CHIM Antipolo

Big Data and Big Data Protection

 aggregates data and makes it actionable

 big data comes big responsibility
 data breaches that have literally put hundreds of millions of
consumers at risk
 Big data is great when you can use it to take action—
whether that’s tackling a new market segment or
adjusting your rate plans to compete against your
competitors

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Smart Reserved Parking

 smart sensors and hotel apps to allow guests to reserve

parking spots in advance of their visit and to have their
space assigned upon arrival
 Saves the labor cost of manually managing parking
inventory and it will give guests a smoother experience
from the moment they pull in.

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Remote Check-In/Check-Out

 can better predict/manage their staffing needs and save

considerably on labor costs
 Alert staff when guests arrives
 offer appropriate upgrades/upsells, and provide them
with a more personalized guest experience, even on
their first visit
 travelers can enjoy a seamless self-check-out experience
that also allows them to arrange for their preferred
transportation to their next destination
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Mobile Room Keys

 hotels are offering guests room access via their

smartphone app
 saving costs from printing environmentally harmful plastic
keycards and its eliminating the hassle of managing
keycard inventory that is prone to loss and
demagnetization

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Smart Room service

 push menu notifications to smartphones at optimal

times when the guests are in their rooms
 can even include personalized suggestions based on past
orders

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Smart Marketing Practices

 Data opportunities of smart technology offer a more

complete picture of their guests than ever before
 leverage data insight are the ones that will continue to
succeed in the face of increased competition from Airbnb

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Online Reputation Management
Technology
 offer owners valuable insight into how well a property
delivered on guest expectations
 operators will continue to invest in platforms that help
them monitor online reviews, manage their online
reputation and use that feedback to improve both their
operational and guest experience standards
 online reviews not only provide a source of direct
feedback from guests, but they also impact a property’s
bottom line.
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