ICT and Knowledge

Prepared by: Mr. Joseph Bautista Dimaano, CTP

Roles of information and communication
technology
 Better Decision-Making
 Increased Productivity
 Improved Customer Service
 Greater and Virtual Collaboration
 Improved Financial Performance

EFCJ,MBA OLFU CHIM Antipolo

Changes made by ICT

 Impact on Operating Costs

 Securing Sensitive Information
 Improved Communication Processes
 Increased Employee Productivity
 Broaden Customer Bases
 Collaboration and Outsourcing

EFCJ,MBA OLFU CHIM Antipolo

Identify & use opportunities to
update industry knowledge
Up-to-date information:

 Can relate to venue, sector or industry

 Will assist in career

 Must be applied

 Must be shared with colleagues & customers.

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Identify & use opportunities to
update industry knowledge
Industry issues to monitor & find updated information
about include:

 Changing & emerging trends

 New techniques & practices

 New equipment, technologies & systems

 New recipes
Identify & use opportunities to
update industry knowledge
 Marketing & promotion initiatives

 Legislative changes

 Market research findings

 What is happening at your competitors.

Slide 6
Identify & use opportunities to
update industry knowledge
Learning opportunities to update industry knowledge:

 On-the-job feedback & information from others

 Staff meetings & briefings

 Formal studies

 Industry training

 Monitoring the media & internet

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Identify & use opportunities to
update industry knowledge
 Subscribing to industry reading materials

 Joining an industry association

 Attending industry events

 Trying something new

 Visiting competing businesses.

Monitor current issues of concern
to the industries
Ways to monitor issues:

 Attend all meetings

 Read your memos & emails

 Monitor the media

 Highlight issues of interest to your job, industry &

venue
Monitor current issues of concern
to the industries
 Form your own informed opinion about issues

 Talk to management

 Talk to customers

 Read newsletters & updates from industry or

government sources.
Monitor current issues of concern
to the industries
Industry issues can be caused by:

 The economy – local, national, international

 Environmental issues

 Terrorism

 Weather

 Technological change

 Legislated changes.
Monitor current issues of concern
to the industries
Issue of concern - government initiatives:

 Campaigns to promote certain industries

 Funding for training

 Campaigns to attract foreign or other workers

 Amending legislated obligations & requirements.

Monitor current issues of concern
to the industries
Issue of concern – emerging markets:
 Businesses seek to exploit emerging markets
• Spa resorts & the wellbeing industry
• Fast food
• Ageing visitors
• Action holidays
• Focus on domestic tourism.
Most venues also have (changing)
‘niche markets’
Monitor current issues of concern
to the industries
Issue of concern – environmental & social issues:

 Waste management

 Pollution

 Sustainability

 Respect for indigenous people

Monitor current issues of concern
to the industries
 Responsible advertising

 Freedom from discrimination

 Accommodating local concerns

 Changing planning & related requirements.

Monitor current issues of concern
to the industries
Issue of concern – labour issues:

 Pay rates

 Availability of suitably trained staff

 Working conditions

 Training.
Monitor current issues of concern
to the industries
 Licensing & certification requirements

 Superannuation

 Workers’ compensation insurance

 Disciplinary & dismissal procedures

 Complaint resolution protocols.

Monitor current issues of concern
to the industries
Issue of concern – business expansion or contraction:

 Will venue stay in the sector?

 Will venue set a new direction or markets?

 Will venue leave the industry?

 Will operators invest in their business?

Monitor current issues of concern
to the industries
 Increase or reduce staffing levels?

 Change focus of training?

 Alter advertising & promotions?

 Vary products & services offered?

 Increase, decrease or maintain prices?

Share updated knowledge w3ith
customers & colleagues
Knowledge must be used & shared to be beneficial.

To share with colleagues:

 Tell them verbally

 Demonstrate

 Send emails

 Prepare & distribute a handout.

Share updated knowledge with
customers & colleagues
Incorporating new knowledge into everyday workplace
practice involves:

 Working in accordance with new requirements

 Integrating new knowledge into work practices

 Updating printed materials

 Supplying new knowledge to visitors.

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